Treasure Coast Urgent And Family Care

This was the first and the last time I will ever go there! it was by far the worst experience I've ever had in a medical setting! I came with a bad sore throat and an earache. They made me wait in my car to receive a telephone appointment. After speaking with a PA for maxim um of 5 minutes, she wouldn't see me in person. I was told to go around to the back of the building where I had to call in and someone would come our just to do a Covid test.

I was let in a back stair case where there was one chair. The young woman barely touched the inside of my nose for the test, then she came back 2 minutes later and said it was negative. I again asked to see a live person and was denied. She then gave me a PCR Covid test and told me if that was negative, I could come back tomorrow and see a live person.

She told me I would be emailed the result, but no one took my email address. She then came back with a post it note and told me to write down my email address! WORST EXPERIENCE EVER! Now, I'm supposed to pay for this horrible service. I immediately went to a different urgent care where I was treated like a human!

Absolutely worst service in the industry not one person in lobby when I checked in and 2 hours later still no dr. All I needed was a scrip filled. Lady across hall got up and left at the same time she was there 3 hrs. Avoid this toilet at all cost

May 20,2022 Being that this was my first time I visited Treasure Coast urgent care in Stuart, I just wanted to say that all the staff were kind, friendly, patient and reassured me that I would be well taken care of. I especially would also like to give a shout out to Dr. Michele Libman. Exceptional. I truly appreciate that she took the time to go over my pre-operative procedures thoroughly and clearly with me.

She combined a personal touch and caring approach to my questions and concerns. I realize that being a Healthcare professional, taking care of all of us, comes with big responsibilities and in these days, health risks. These Doctors and Associates need to be acknowledged for the good work they do. Sincerely, Barbara J. Waldie Thank you Dr. Michele Libman and staff!

I was required to go the Treasure Coast Urgent Care. This place is disorganized and the medical staff is incompetent. It is no wonder that medical costs in this country are so expensive and our life expectancy is falling. DO NOT GO HERE if you can help it.

Went in because I noticed I had gotten bit by a something and there was a huge halo of bruising surrounding it. It hurt to put pressure on it so I went to the urgent care and they were rude asking me "So why exactly are you here?" Um to rule out any chance of it being an adverse reaction or infected. The NP could not figure it out saying she never saw something like this and went to grab the PA and she said the same thing.

They wouldn't even give me anything. No antibiotics, cream, or even the slightest bit of medical advice. So I spent $100 for them to tell me there was nothing they could do and wasted my time. The next day I tell my boyfriends mom who is a nurse and she told me to come by her job and they'd take a look. They told me I had cellulitis from the spider bite and it should not be warm to the touch and hurt. I was put on doxycycline for a week. I was in shock at the difference I got in medical expertise. Safe to say I will never be coming back here.

I've been coming to this place for years and have had great service each and every time. The providers are knowledgeable and professional taking the time required to get me back in action after requiring sutures. My provider did such a good job you can hardly tell there were sutures there. -Thank You

I had a problem stemming from a miscommunication with my insurance company resulting in a bill. I called in and spoke with Ashley and she was very knowledgeable, understanding, and helped me sort things out. She also gave me a plan of action in case something else popped up. Highly recommend, her customer service was perfect!

Came here for the first and last Time 3 days ago. All I have to say is the staff is rude! Have no sympathy for people in bad health. They expect you to be in the best health of your life to help you. How does that make sense is an urgent care. You go here to get help but they won't offer it to you. Unless you are negative for Covid or have absolutely no symptoms of what so ever. If the staff wasn't rude about it. I'd probably give them 2 stars. But they are just flat out rude!

I needed the PCR text to travel on vacation, i was told i was getting it in 24hr. not only that i paid $200 i got the test 3 days after and missed my flight. i called and was told a manager will call me back for a refund. i never got a call. I will not go or Recommend this place to any one. Walgreens does the same text they take 3 days and its free. better than being lie too.

Our family had to get Covid testing for a cruise. We waited 4 hours, once we left I realized they never gave us back my license and insurance card for myself and 1 child. Called and they said come back after the cruise to pick them up. Just left the office and they claim they have no idea what I'm talking about. They looked for all of 5 minutes, claim they must never had taken the license or insurance cards.

As I'm standing waiting at the office for them to look for the cards, the blonde says very loudly she could care less. We never would have came her had we not needed a test within 48 hrs of travel, being that our cruise fell directly after Xmas, they were the only place open. My point- they lie and make sure you get you ins cards and license back.

A few years ago this used to be a good urgent care to go to. Yesterday I told the front desk that I had a digestive issue. She ask if I had a COVID test resentfully I had said no and she said I needed to be tested and added that the lab had closed. Earlier this year I came in for a headache in the afternoon when the lab was open for testing they still didn't take me I thought I would give this place another try big mistake!

I've been to other urgent cares this year and they don't require a test to be seen. The front desk recommended to go to another urgent care helix urgent care. Thank god I was told that so I know where to go next time.

I wish I had read the reviews before coming here. The only thing I got from them was the fact that I was covid positive. I called them back after the fact to see if they would send me an inhaler as they had asked if I needed any medication. I have asthma and I didn't realize how much that would effect me with covid but it was worse than I had assumed.

They told me they would send an inhaler to the pharmacy. I went to the pharmacy and they only had sent the couch medicine and not the inhaler. I called again and they finally had it over about 2 hours later. It was too late to pick up that night so I went the next morning. I got in the car opened the box and it was nebulizer treatments which is NOT what I asked for.

I had already opened it so it's not like I could go back in. I called them to notify them that they messed up and the only answer I got was "call us back when you're not upset" I'm not going to ever not be upset with you. how do you mix up "I need an inhaler" to "I need a nebulizer treatment." Obviously I'm going to be upset I literally used any energy I had left to go to the pharmacy to be handed something I wasted $42 dollars on. It's a pandemic I don't have $42 sitting around. will never go to this urgent care again Or any of it's partners. They don't want to take accountability for their mistakes.

I waited a year to make this review as I wanted to see how long it would take before my issue was resolved. After a year, it still hasn't been. I got a physical for immigration done here & paid $600+ out of pocket as they said they didn't take insurance for that service. After the service I called my insurance company who confirmed that they would reimburse me for the money I spent as they do cover this on their end.

We filled out the necessary forms and asked that the cheque be sent to us. The insurance company confirmed it was mistakenly sent to the Urgent care office instead. We made many calls to both the main office & the billing dpt. at this Urgent care to see if they got our cheque and when they could send it. We left many messages. both at the front desk and on the answering machine at the billing office.

It's been a year and none of our calls were returned. The insurance company also confirmed that the claim was filed from Urgent Care, if this is a service you do not take insurance for, why did you file a claim with my insurance company after we already paid you for said service? The fact that none of my calls were returned is unacceptable.

This place is horrible! I've had nothing but issues with these people. The secretaries act like they hate where they work and continue to get paperwork wrong. 1st time I went for a COVID blood test that I paid $170, the "nurse" that took my blood didn't know what the hell she was doing and kept stabbing and couldn't get the blood out smh.then I went back for a work injury and they gave me all the wrong prescription papers and had to wait 3 days to get my stuff. There is just no care to what they do. They all seem miserable and it shows in their quality of work. I will never go back

Needed a Covid test to fly back to NY. Walked in and they had it all figured out. 20 minutes total and everyone was delightful! Great experience- no worries here!

The front door staff had me running around like a chicken for Covid testing. They were very unorganized as they told me to report to Treasure Coast Primary Care location for testing, only to find out that wasn't where I was supposed to be and to go back to the Urgent Care location. Processes will either make or break a company reputation. This is example A.

I called no one said hello just please hold, I was placed on hold for 35min before I hung up I called back they did the same thing and I hung up after 15min

On 8/16 we had a medical situation and called TCUC. We Knew that going to the ER meant no one goes in but the person needing treatment. TCUC sent us To the Primary Care office for a covid test. Test results were back quickly (no Covid) and had us back in the office ready & willing to help. I am beyond grateful for the service they provide. The care, professionalism and willingness to help. To Dr Libman and her team, thank you for caring, your practice is truly an asset to our community.

Try a place that actually wants to help people. They refused to see my daughter for an ear issue. Unbelievable! I am still shocked. We went to 3 Urgent Cares and got there right before they closed. We called before and they said they would see her if we got there before they closed. We did and they still refused to see her. They gave 2 reasons. One was that she recently tested for COVID19.

It didn't matter that she was NEGATIVE and that she tested as a requirement as a college athlete. How does that make any sense? The second reason was that she said she travelled. I asked what the criteria was for traveling as we travelled by car to the Keys. They didn't have any criteria, just the fact that she said she traveled was enough excuse for them not to see her.

Even though I told them she was in a lot of pain, the receptionist refused to go back to the provider and relay that she tested negative and only travelled by car instate. She told us to go to the hospital. This is an organization that doesn't really care for their patients. I'll never try here again. It had been multiple times over several years. Last strike.

I cannot thank Dr. Libman enough for absolutely saving the day for my little one this past weekend. My five-year-old needed sutures and with the help of Mr. Rob Gluckman, were able to keep him calm and comfortable while he got patched up. I'm a mother of five and Treasure Coast Urgent Care is my "go-to" for all the little emergencies. Excellent care and staff--highly recommend!

Always fast and efficient every time i go here. yesterday i cut my head open and they took me in promptly and cleaned my wound and decided no stitches were necessary. a win win. i've gone for flu, sinus infection, and other things and always am so happy with the care.

I had two very positive experiences with Rachael Tougher and the staff. Get there early or make an appointment.

I have been to this place twice only because my doctor sent me. The first time I was here one of the girls in the front office (the one with long braids I think one girl called her Neesa but not sure) was extremely rude to me. I tried to ask questions about billing but she was rude and demeaning. The other staff was nice tho. Today I saw the same girl being very rude to another patient. An older woman.

I waited over an hour to be seen but when I was the staff in back were nice. But when I went to check out the same rude girl was there and she didn't even make eye contact and said rudely "you're good" without ever even looking my way. She is just very rude and should not be working with people.

The wait time is crazy. If you plan on wasting an entire day this place is for you

Everyone I encountered was kind, efficient, knowledgeable, and professional. Excellent experience here.

I was very apprehensive about going to a new doctor, but I'm new to the area and was referred to Treasure Coast Urgent Care by a pharmacist who could hear that I had bronchitis and needed an antibiotic. Everyone at this facility was caring and helpful and they listened to my concerns. It took a little while to register as a new patient, but I noticed that repeat patients were seen in less than 20 minutes.

The receptionist checked my insurance to be sure it covered this visit. I saw a doctor, had an X-ray and was out in about an hour. The assistant (Christian Adames) put me at ease and carefully recorded my medical history. Soon after he was done, PA Tia Fox examined me and diagnosed my condition. She suggested I get a chest X-ray which was done on site. By the time I got to CVS (same parking lot) to pick up my prescriptions, they were ready! I heartily recommend Treasure Coast Urgent care

Had a pre op appointment supposed to take 10 minutes. Had me fill out 8 pages of information most of it the same info over and over. After 45 minutes I noticed everyone else was bypassing me so I asked what was going on. They told me they didn't know who the insurance carrier was, even though it was in the paperwork 4 times, they just didn't bother to read it or ask me. Total was over 2 hours for a ekg.

Came here for an in-grown hair on my face. Saturday morning, no lines, no wait, no problems! Cydney, the PA is excellent.she has a wonderful bed-side manner, is very thoughtful and intelligent, and has a delightful sense of humor! She really took care of me and treated me so well. I felt like I was being seen by an old friend. Kudos to the staff at Urgent Care of Stuart!

A few days before I left for my Florida vacation, I was in a car accident. By the time I left, shoulder pain was intense and frequent. I went to Treasure Coast Urgent Care and they handled everything. They got all my car insurance information and said they'd take care of billing them, which was SO convenient and helped me feel less stressed. They took an x-ray and had a disc ready with the results to give to my doctor back home. Everyone was very kind and thorough. I really appreciated all their help!