Dr. Clifton A. Smith

Had a phone interview scheduled for today. Never received a call so I called to verify the appointment and apparently HR was unsure who was doing interviews today. As a RN this let's me know that they are unorganized and I could have been to another interview at the assigned time. No thanks!

They advertise they treat adolescent. Went with my son. 3 different people confirmed his birthday. Waited 3 hours for counselor to come in only to tell us he is too young to be treated.

My prescription of equetro was mistakenly doubled and my hair fell out. My personal information was stolen from their billing company. When I opted for holistic treatment after 7 years of sobriety in lieu of medication and expressed a desire to continue with counseling no one followed up with me by phone or email.twice. I am grateful for the services I initially received. Now I feel like a number and a cog in the big pharma wheel. While my treatment has alleviated my symptoms it has not brought me any healing or sustainability.

Very unhappy with treatment my family member just received, many days with no groups because staff was slacking while the main group leader was out. No 1 on 1 counseling! When my family member was Discharged they had started her all new medications without nurse requesting a precert with insurance. So one of the medications cost 300 dollars omg who could afford that?so now my family member that spent over two wks at centerpoint in st charles for help has been without this medication for over a wk i am very fearful she will slide back into deep depression.

Tell me why centerpoint would not make sure these things like a precert for the insurance company would not be in complete order before a patient is discharged, ,T HEY TRUST THIS PLACE IN A TIME OF DEEP NEED AND DARKNESS! My family member was also told aftercare was free NOT TRUE ONLY IF YOUR INSURANCE COVERS IT AND YOU CAN AFFORD THE CO-PAY 3 DAYS A WK.I USED TO BELIEVE IN THIS PLACE NOT ANYMORE

My grand daughter went for depression, mixed her up with 2 different patients, took her clothes, staff took her book to admission hall some one else read, took her blanket from 3rd floor adolescents and some one else was using it, .she had to ask for her meds several times. the staff didnt read correct charts when called to check on her, reading other patients charts info.discharge papers read admissions for anorexia nurvosus lol, she was admitted for depression.they cant get anything right, and their phones still dont work when you have phone call visits.no t.v. on one end of hall but one on the other day room t.v., cause she was on other end day room no t.v. 8 days, just pathetic, took her book, clothes, blanket.sad to see patients treated so unfairly more to much to put on here!

Would never recommend this facility to anyone. Donna the nurse was extremely rude, no bedside manner whatsoever. My 6 day stay there we all had to beg for our medications to be given. Half the time we did no receive our night medications until 10-11 pm. We had one real group the whole entire time I was there and they prescribed me a medication that my insurance wont cover is $1400 a month and then the doctors refuse to change it. I have PTSD just from this facility. If it wasn't for the techs Megan and Dre, Im not sure if I would have made it.

Sometimes you make the best of a bad situation and it just isn't enough. My entire stay was simply horrible levels of dead-naming, misgendering, and constantly advocating for myself and the other trans people there. I had a room for the first night and the halls were mixed men's rooms and women's room; I then had to sleep in the quiet room for two nights for construction; after rooms opened up they decided to separate the halls by men and women.

Guess which side I was put? The men's side! I truly left feeling no better than when I came in and probably a good bit worse. I never planned on doing anything but getting out ASAP once I got put on the men's side, my well being isn't worth that little. How could I possibly trust care under such conditions? They have to gall to claim they're LGBTQ+ friendly when my experience shows no such consideration to my community.

Hell I felt like I couldn't even talk about my trauma as it relates to my gender identity, this place wasn't safe. Basically, awesome patients and handful of amazing nurses were able to make my stay somewhat bearable. I pray I never go back.

Friendly and thoughtful staff, excellent treatment. Daily follow up's with the chief psychiatrists Dr. Malik to oversee your progress. Daily meetings with consolers' and recreation activities.