CHA Jenny

Dr. Robbins and staff are very thorough and professional. All exams were conducted with attention to detail. Highly recommend.

I've been there twice. Doctor Simoncelli is a wonderful doctor! However, unfortunately the awful administration completely overshadows the great doctor experience. I was given an written estimate for my first visit. After the visit, my insurance was billed an additional $60 for "new patient". They told me they would reverse the charge, but after 6 months, probably a dozen phone calls it still has not been reversed.

For my second visit, they told me I had to cover the copay before leaving (which seemed strange because I hadn't the first time). They then billed my HSA for the copay as well. So essentially I paid twice. Again, multiple phone calls and emails to try and resolve. The last email I received was on August 13th "I will be back from vacation next week and will handle". Over a month later and it seems that person never came back from vacation. Doctor Simoncelli is so wonderful. It's too bad the front office is such a disaster.

Dr. Robbins is awesome. She corrected my vision to near perfection 20 years ago with Lasik, and after 20 years and my eyes regressing, she has corrected it again with a lens replacement / cataracts surgery! Perfect result both times! No waiting at all at the office as described by some. They genuinely care about the outcome. Peter, who works closely with the Dr, is the absolute best.knowledgeable like a doctor, caring, responsive.and just a great guy and a pleasure to work with. I would recommend anyone to the practice!

I had my first cataract surgery last week and the kindness of the office staff, Dr Robbins and everyone was commendable. They were concerned for my comfort and I am having my next eye done next week. Peter was so helpful and considerate and as I was very nervous, the surgery staff did all to calm me. Dr Robbins was wonderful! I would highly recommend them to everyone

Last visit here was awful. I do not recommend at all! They had me waiting in the waiting room for almost 2 hours before being brought in to a room to be examined. And then the technician who I have never seen before and I have been going to Robbins eye center for more then 5 years was very rude huffing and puffing getting mad at me when I could not see the chart to read the letters and after she finished I was told a different Dr then my normal Dr would be seeing me.

When I question her she told me that my Dr. that I have been seeing for the past 4 years left the practice. One it would of been nice to let me know that when I made the appointment and not side blinding me at my appointment. Well I had to wait another 30 minutes in the exam room to wait for the Dr. to come in she had did her exam so fast I didn't have time to think.

My eyes were never dilated and check for glaucoma. Which I always get done every year because glaucoma runs in my family she just told me my specialist eye Dr. I go to can do it. Also I was charged for a contact fitting and could not have it done because they did not have my strength for my eyes in stock as well. So all and all I never got my full exam or contacts had to wait 2 1/2 hours before being seen by a Dr to be told I had to come back another day.

But they still charged me full price for everything even though I did not get a full exam and wasn't given any results of what they did and wanted to charge me again when my strength of contacts came in.

The environment was neat and ideal. The staff so attentive and professional. The 'technicians' took time and patience to examine my eyes. Everyone was so polite except one person at the front desk (not the lobby front desk). The Doctor was especially so professional, patient and polite. Good job! Keep it up! I highly recommend this place to anyone. You will love it!

One star only because I can't leave zero. If you you don't value your time, this is the place for you! As a first time patient I arrived 15 minutes early for my 10:30 appointment. 45+ minutes later (30+ from my scheduled apt time) and I still wasn't called in. No one came by to say if things were behind, just nothing. Sitting in a room watching people who came in after me be called in.

What is the point of a scheduled apt. time if you aren't going to adhere to it? I'm sure if I was late or didn't show you'd be ready to charge me a late fee. Have respect for your patients, especially a first time client. People take time out of their day and away from work to schedule appointments. Be professional.

Dr. Robbins is an amazing physician, highly skilled. She takes her time with you and Peter, who does the surgery scheduling/testing is awesome. The front desk is terrible, beyond terrible. Guy who sits there refuses to transfer calls and claims to be the: C.O.O.? Doubt it.

I came here for my contact lens fitting. the first time i tried to make a check up appointment they gave me a time to be there. i called to confirm the appointment, and they tell me there is no appointment & that i'm not in the system. so they give me another time & i go there for the contact lens fitting. later i make another appointment over the phone for a training session at 1 o clock. soon as i get there, they tell me i'm not in the system again. honestly horrible service, and unreliable people who don't help you at all.

I empathize with all of you who have had to wait, and wait, and wait to see the dr. after making your appt. This has happened to me twice. Today was my second office visit there and I never even saw the Dr. Not sure why they think their time is more valuable than my own (newsflash, it's not) but after 45 minutes of waiting I left. It was bad enough trying to even get an appt -that should have been the red flag I paid attention to.

It took weeks and weeks of leaving messages and trying to schedule an appt thru their website and also calling but getting lost in voicemail loop. After finally getting through, I made the appt for 8 a.m. thinking there can't be that many people in front of me. Like I said, 45 minutes later I left. The don't double book, my guess is they triple book and really do not care how long they make you wait. Going back to my old Dr. who I never should have left but opted for convenient location of REC. Lesson learned.

The top eye care Centre in Fairfield. Robbins Eye Center's new facility is neat, clean, and modern. Inside the building the staff are welcoming and friendly. They provide professional service and work to make sure your appointment runs on time. The doctors as well are well qualified in their profession. They take their time to work with their patients and understand any issue that may occur.

Great doctors but horrible staff and customer service. I've received a bill in the mail that I wasn't aware of, tried calling more than 7 time to speak to someone and find more about it and never e en received a call back after leaving multiple voice mails. Not to mention I was put on hold for more than 20 min when I finally got to speak to someone. Very unprofessional staff, which is unfortunate since the doctors are so good.

The place is neat, the staff is courteous. However, the treatment from the office staff is distant and brief. also if they are on the phone even if they're talking or not they don't acknowledge the person standing in front of them. The Drs and their hands on staff is wonderful, polite, and if patients have small children they are very understanding and helpful.

They get 3 stars out of 5 because of their office staff and because they don't have changing stations in their restrooms for mothers with small children. That's a huge deal for us moms with small children.

God awful practice. Been coming for years won't release my files without a doctor "signoff" after not telling me my insurance was no longer accepted when I showed up for my apt so I can go see another doctor. Not even telling me through email or when I made the apt over the phone my insurance was no longer being accepted. Save your time and go somewhere else. Very rude bitshy staff at front who are useless.

I had a great eye exam. I am from a family of doctors. I liked the fact they took thier time in each step. My eyes are priceless and once a year I take the time and trust Robbins eye center.

Very helpful and caring staff, technicians and doctors. I had a terrible eye infection and was able to get an appointment right away. Waited less than 5 minutes to be seen. They took pictures of my eyes and then checked my vision. Saw Dr. Cartwright who was great. He gave me a prescription for an antibiotic / steroid eye drop. Office space is bright and clean. Parking was easy. They do have handicapped accessible parking right in front of the entrance. I also spotted a wheel chair in the waiting room.

My experience has not been great with Robbins eye center. When I first went there the front desk person wasn't friendly and It took over 45mins just to meet with the doctor. They were highly unorganized. They screwed up on the billing and almost overcharged me. Now I am having issues with my prescription and the best advice is to come in.

If no stars or negative stars were an option that would be my choice for a rating. They are NEVER on time. There really is no point of having an appointment at all. Waited 2 hours to be seen and ended up leaving out of aggravation. There is no order and lack of communication amongst staff. I will never return again!

DON'T RECOMENT ANYONE TO GO THERE TERRIBLE SERVICE THEY OVER BOOK AND CANCEL @ LAST MINUTE AND YOU HAVE NO CHOICE I am very disappointment. Every Appointment I make for my kids they always cancel it. But today was the worst ever they call me @ 9.00 am. To cancel it and my appointment was for 10.15am. When they have confirm with me yesterday evening.

I am very disappointed. Where is the 24 hours NOTICES.because that is what we have to do or THEY WILL CHARGE YOU $50. Where is the Professionalism. I feel like I am been rejected when I have paid already. This is terrible. After this I don't want to go there no more.so they lost 4 patients.

I have been a patient here for 6yrs for routine eye exams (every 2 years) Each experience is worse than the last. My appointment was for 11:45am & I am still here, it is 1pm. My observations of this office are: overbooked, lack of communication among staff, lack of empathy towards patients.

Loved this place, but since they've moved the office isn't the same. Kinda run down and not really inviting. Hope they make some renovations soon and repair the chairs in the exam rooms.

Robbins Eye Center thoroughly evaluated my eyes to determine if I was a candidate for LASIK. The staff was professional and the offices were clean. Scheduling an appointment was easy. They are no longer doing LASIK. Only cataract surgery. Dr. Robbins is very friendly and has done thousands of eye operations. Her support staff is very helpful and attentive.