Katy Internal Medicine Associates

All the staff is so kind and welcoming. Except for the receptionist that takes the appointments, she was so rude, She said "oh my God" (like she was so bored with my questions) and with a terrible attitude. I had to talk with the manager just to give my credit card info to pay for for my dad's appointment. Because apparently this was so hard for her.

This place hold your health hostage and they deny prescription refill, if you are not getting appointment with their preferred doctor, insensitive people who don't have proper training. You don't have option to leave a google review, that explains how insecure these people are.

If you need an occasional antibiotic or exam as I did for many years, kima is good. If you get a chronic condition you will be referred to a nurse practitioner for all visits. You can only ask one question or be seen for one thing during a visit. A second issue requires a second appointment. If you get a complex problem they will not order tests or acknowledge the patient's story regarding injury but will drag their feet and order useless tests that don't address the issue but line their pockets and those of the insurance company. If you press them on this they will refuse to treat you or let you be seen by any other doctor in their practice.

Rude Customer Service, Rude Employees and Dr/Physicians are supporting the attitude of their UNPROFESSIONAL emlployees. Dr Chung is very incapable and not worth the credit. He doesn't like bad reviews and will call out patients for being harsh when bad reviews are given, but yet they have no regard or not even an ounce of empathy & concern for their patients, considering he is the PCP.

They do not like to be updated by other doctor's regarding their patients condition when seen but other doctor's their office will call you and tell you to stop giving them updates. They have no issues hanging up on other Doctor's employees and let alone their patients too. Do yourself a favor and find another Doctor that will have more compassion for their patient, a Dr that actually loves their job and not just love having the title in front of their name. They do not know how to treat patients (people in general) with respect.

I have been a patient of Katy Internal Medicine for three years. I have a chronic condition so I have regular appointments. But once I was very sick at night and needed medicine so I called. The doctor was fast and nasty. He talked over me and would not let me speak. He just wanted to get off the phone. If you use them for your primary care doctor, they wont help you if you ever get sick at night. They will just tell you to go to the hospital. It's their policy.

My wife and I are looking for a new primary physician in the Katy area. The receptionist was rude when my wife scheduled the appointment. She asked if she could speak to someone else who spoke better English. My wife speaks 3 languages and everyone seems to understand her clearly. I arrived 17 minutes late. I'm new to the area and I Initially went to the wrong building.

The nurse told me that Dr. Campana already left the building. Really? I take responsibility for being late, but the receptionist (Colleen) could have handled the situation much better. I have to ask myself, are these the people I want to deal with if my family has a real medical crisis?

Great doctors and family care! Dr. Chung has been may personal physician for over 15 years. My wife and son are also calling on him. I've never had a better physician and give credit to my current state of healthiness to Dr. Chung and the good physicians at KIMA. Over the years I have watched this practice grown and grow. They are friendly, have a strong network of referrals and contemporary solutions for health.

I do not find long waits most time and if I have an urgent need I have usually been able to get immediate care from a nurse practitioner. The location off of Grand Parkway gives you easy access to their lot and the modern building makes you feel more comfortable that you will be getting the latest in healthcare.

Horrible reception service and nurse response. Never ever received a call back. Did a test over a year ago and still cannot get the results.

Horrible experience. The receptionist who was making the appointment was extremely rude. I see Dr. Campana but will not be going back. Very disappointed.

Unfortunately the staff in the office is so horrific and nasty I will not go back to see Dr. Tan. I have honestly never experienced such a rude incompetent abrasive staff. They are unprofessional lack follow up and simply have no customer service skills! I went for 2 weeks without my necessary medication due to their lack of response and when I called on my 7th attempt to reach a nurse to get my prescription I was handled by a nurse who claimed she was the manager named Becky.

She was rude, talked over me, made excuses and practically accused me of lying saying calls were made to me although I had no messages, no missed calls nor was my medicine called into my pharmacy. My advice to patients who value their health- STAY AWAY FROM THIS PRACTICE! Seek other medical providers.

Dr has been great and responding to after hour calls. PA has been great and provided education. Front office has been responsive. Seen these previous posts and was hesitant about visiting the office. Been going here for for the last few months and no negative experiences

I am extremely disappointed with the service I received here. I came in with my grandmother, who is already on a walker, so it takes her longer to get around. We thought our appointment was at 2:30 so we came in to get paper work to fill out at 2:05. Turns out our appointment was at 2:00. The receptionist proceeded to give us the paperwork to fill out and mentioned nothing about us being late.

We were halfway done with the paperwork when we were asked by the receptionist if we were almost done because we were already late. We were then told that we would have to reschedule.

My Dr. is great! the service however is a disaster. They need a better approach specially if they will service elder patients. I'm in my 40's and the only number I can find online is never answered.

The physicians are great, but the front office is an almost total disaster so if you can get past their quirky and odd business practices, you will be treated well.