Shusterman Stephen

Dr Adam Donnell and his team at Chestnut Dental did a fabulous job on my sons braces. He was very thorough and provided all explanations in detail at the very start. We are extremely happy with the result & waiting patiently for my second son to complete his time with the braces.

We had a fantastic experience at Chestnut Dental. Dr. Donnell took the best possible care of my child from beginning to end of the braces process. Everyone in the Bedford office is extremely nice, actually. Even talking about insurance and financing is painless, which is pretty remarkable. I cannot recommend this office more highly.

Kim, in you're billing department needs some major coaching on her Customer Service skills. She is unbelievably rude to patients, who's first language is obviously not English

Have only positive things to say about our experiences with Chestnut Dental both in Franklin and Needham. I have one child in the orthodontic practice in Needham and both boys in the pediatric dental practice in Franklin. They have done an amazing job during this pandemic making sure everything is clean, organized and running as well as it did before.

They are taking every precaution to keep everyone safe. The dentists orthodontists, hygienists and front desk staff are always kind, patient and professional. Great care! Highly recommend!

This review is for pediatric practice. Had nothing but billing issues with this office. Bogus charges for the appointments that my kids never even had. They admitted an error and promised to refund the funds back to the insurance. Bad claims submissions - incorrect names or wrong child resulted in insurance denial and then billing of the charges directly to us. I can't speak to the quality of their dentist as we were not there that long but back office is awful.

We have been going to Chestnut Dental 2 years since our daughter was 1.5 years old. Each and every visit has been very positive. Dr. Hertzberg has such a way with little kids to make them feel comfortable in what could be an uncomfortable experience. She is smart, fun, silly, kind, caring and helpful. The hygenists are also wonderful and make us feel at ease while there.

They answer all questions very professionally and give my daughter the education she needs. I feel lucky we have Dr. Hertzberg and her team in Needham and look forward to her great care for many more years.

I brought my daughter to Dr. Anne Hertzberg and had a very positive experience. She was thorough, down to earth, and patient with my daughter. She explained what needs to be done and areas for improvement. I find her to be upfront and willing to work with me around my daughter's dental health. I'm happy to have found Chestnut Dental.

We love Dr. Anne Hertzberg. She is kind, gentle, and the right amount of silly with our son, while being honest and direct with us. She has a great bedside manner, and takes her time explaining her plan of action and answering all of our questions. We trust that she treats our son as she would treat her own. I couldn't recommend her more - she is the best around. Go see her!

I take both of my kids (ages 1 and 3) to this practice. We have seen Dr. Hertzberg and Dr. Regan and everyone we have seen has been incredibly kind, patient and loving. My daughter actually likes going (the balloons are a huge bonus). We also had a billing issue once which was handled promptly by the admin staff. Def recommend this practice.

My son and daughter have been coming to this office since they were 2 yrs old. Last yr my son had 7 cavities filled at their office. Unfortunately at his regular check up, they found 1 of the filling fell out. So the dentist who was examining my son at the time told me to come back to have that filled again free of charge since that filling fell out.

We came back and Dr. Hertzberg filled my son's cavity and I told her the other dentist had told us that this would be free of charge since it was a filling that was previously filled at their office fell out. Dr. Hertzberg responded "I don't know why she told you that, she shouldn't have said that." I felt a little uncomfortable and I did feel I shouldn't be charged because it was a filling that they filled fell out!

I didn't end up getting charged but I started to have my doubts with this office. I returned with my son for his bi-annual cleaning and found out that the tooth where the filling fell out has a tooth infection. To Dr. Hertzberg defense, she did warn me that they may not be able to save that tooth and she had asked if I wanted an extraction instead but I decided to have the cavity filled again to try to save that tooth.

Now I wonder if that filling never fell out in the first place, would my son's tooth get an infection? After that, I took my kids to another dental office for a second opinion and found out that another of his filling had fell out! I don't know if this is normal, I personally had cavities filled and never falls out. And I want to mention, my son is very calm, he has always been praised by every dentist including Dr. Hertzberg about how calm and collected he is.

So he's not one to move around when he gets his cavities filled. I decided to transfer my kids to this new dental office and have been very happy with their new dentist. Appointments were more readily available and thus far everything has been great. My daughter just had 6 cavities filled there and my son is also getting braces done there.

I have been a patient of Chestnut Dental for over 15 years, starting in their Needham practice. I was thrilled when I heard they had opened a Bedford office. The location has terrific access from the Bedford and Burlington office parks. Dr. Jin and Dr. Strakus have both been wonderful and I am very happy with the care I have received with regards to cleanings, fillings and taking care of a cracked tooth.

Dr McCafferty and her staff have been so gentle and caring and patient with my 3 year old. So happy to have them in Bedford!

Dr. Sharon Jin and her team did an amazing job of restorative dental work for me. I get many compliments on my teeth

A very welcoming and relaxed atmosphere especially for children. Both the hygienist and Dr. McCafferty had an excellent bedside manor with my 3 year old. He's normally shy but was very comfortable talking with them and allowing them to do his first cleaning. They were also receptive to my concerns and answered all of my questions. Plus kids receive a balloon at the end of their visit - can't beat that!

We've taken out kids there forever and never seemed to have any real strong opinion (positive or negative). However, when I decided to try them for myself, I was told I have 6 cavities that all needed to be filled. Seemed odd to me since I hadn't felt anything, but I set-up 2 separate appointments at their suggestion (doing all 6 at one time was too much).

After talking to others who warned me about Chestnut suggesting services that were not needed, I decided to cancel the appt and go elsewhere. Interestingly enough, the new dentist told me I had one cavity. I've never been back and no longer take my kids there either. Beware!

The pediatric practice is unbelievable. Have been taking my children here for years. This review is solely for the adult practice which is run drastically different from the adult practice. First off, half the time you call it goes it to voicemail. Then when you do speak to someone, they speak to you like you are an idiot. I met with a new doctor, who offers Botox at the same office.

I find that odd. A dental office that offers Botox? I had a toothache and they referred me to Endodontics for a root canal. Had the root canal and needed this office to put a crown on it within 2-3 weeks according to the Endodontics. Called to make an apt and first available is 2-3 months away. When I told them I needed to have a it sooner. The receptionist response was " most people know that when they call the dentist they may have to book out for months".

I have been going here for years- and they can't accommodate for a necessary procedure. Update- sept 2019 Never heard from the office despite the manager leaving a message on YELP saying I would hear from them. Changed dental offices and requested records sent which they did not do- had to have my new dental office call to retrieve the records while I sat in the chair waiting.

The pediatrics practice is far better than the adult practice. I recently had my teeth re-filled. The initial amalgam filling had fallen out after 15 plus years. I was not told anything about the procedure other than these fillings will be white and look like my teeth rather than silver. I was never told that the fillings would cost more, or that insurance doesn't tend to pay for these cosmetic fillings, or even that these cosmetic fillings only last 5 years!

I was not even given the choice of choosing the more economical and better lasting filling. When I arrived for the appointment everyone at the office acted surprised that my insurance didn't cover. They demanded money then and there for the procedure and still didn't tell me that I had the choice of choosing the silver, amalgam fillings and at what cost.

The procedure itself was done in a sloppy manner and I received abrasions on my lip. I am extremely disappointed in the service. I am not interested in expensive and sloppy service where the dentist care about providing the most expensive service rather than providing choices.

We just had a great experience at Chestnut Dental Needham office. My 4 year old daughter had a decay in one of her molar teeth that needed to be treated. It turned out the tooth extraction is a better option after check up. My wife and I had been very nervous about this procedure because our daughter does not like dentist office at all and always cries and tries to leave the chair. Surprisingly, the treatment performed by Dr. McBride and her assistant Priscilla turned out to be very smooth.

My daughter had no tears and no screaming during the entire procedure and was very cooperative. For the next few hours after the procedure, there was only a little bleeding and not further pain killer was needed. We are very impressed with Dr. McBride and her assistant Priscilla's skill, and their capabilities to connect with young patients, and their passion to help patients. They did such a great work. from Jin L. and Mei H.

These folks are a a high quality\cost dental service that seems to work well if you can fit their schedule. My wife and all of my children have been treated there for everything from the basics to ortho ($$$). I go to a practice in Boston as I can't get out to Needham due to inflexibility of appt hours. I called to request that a crown (which had fallen off) be reattached (10 min procedure) right before a holiday weekend.

I indicted that I would pay the cost w\o insurance up front. The response: "we don't have time to provide that service to a new patient". BTW, I explained my relationship with the practice BEFORE making the request. The best way to get a new patient would be to be accommodating but that is way to hard for these folks. Very disappointing after all the business they have received.

The only reason for the star is their customer service. I haven't even had the chance to meet the dentists due to people they have answering the phone and billing department, and by billing I mean answering basic insurance question. The "representative" didn't have time for that or simply didn't want to be of any help. Now six people will be taking their business elsewhere. Thank you representatives!

We were looking for an exceptional dentist because my daughter was born with weak enamel which required all of her teeth to be worked on at age 2! Thankfully a client referred us to Chestnut Dental, and we have been so pleased with the care and courtesy we receive at each visit! Everyone on staff from the receptionists, to the hygienists, to the doctors are warm, friendly and helpful- we always feel welcomed, well informed and well cared for.

They do an extraordinary job of putting my daughter at ease and helping her through procedures which are scary or challenging for her. I cannot say enough about the professionalism and genuine care of everyone there. We drive from Brookline and it's totally worth it -- I can't imagine going anywhere else!

All this practice cares about is maximizing their revenue from each visit. They're not willing to work with any family on deciding on appropriate treatment options. Their recommendations are mandates and if you don't do what the suggest they'll dismiss your family!

Dr. Regen was amazing with my daughter when we came in to get two cavities filled. She and the (wonderful) technician (whose name I sadly can't remember) explained everything to C. and made her feel very comfortable. Once everything was done, C mentioned how loose her front tooth was, and asked if it could be pulled. Dr. Regen was kind enough to comply, and my daughter was besides herself! We always have a great experience at Chestnut Dental, but this latest one was exceptional.

We, including my two teenage sons, have had a fabulous experience with Dr Donnell. He is very collaborative, an excellent communicator, highly skilled and just a very nice person. Would highly recommend him and Chestnut Dental.

We live in Pennsylvania. Our Granddaughter and her parents live in Newton, MA. When she needed a Pediatric Dentist my Pediatric Dental colleagues here in the Philadelphia area directed her to Chestnut Dental Associates, and their recommendation proved to be accurate, with her care being supervised by Anne Hertzberg, DMD since she was an infant. She recently completed her Orthodontic Treatment with Scott Harsfield, DMD, and we couldn't be more pleased with the result. Great office, great staff, great doctors!

Well the braces came off yesterday after about 2 years of invisilign and a final 5 months with hardware and wires. YeeHaw! Our kids got their braces at Chestnut Dental but I never had braces as a kid so as a 50 something this was all new. Chestnut Dental has great people and a great process. Highly recommend them!

Amazing experience with Dr. McCafferty! My daughter had 3 cavities of which one very large one. We called in and she could be seen on the same day and treated the week after. Dr McCafferty explained exactly what she would be doing to my daughter, and was able to get her fully relaxed for the dental work. In my daughter's own words: "Dr, are you done already? I didn't feel a thing". The venue is great also: modern, lots of light, large spaces. We are very happy. Highly recommended for pediatric dentistry.