Bay State Ob Gyn Group - Kevin Fitzgerald

Pregnancy before this one; I was told at age 44 (high risk pregnancy) that my bleeding and cramping was normal. No blood work nor an ultrasound was ever ordered. A month later, I miscarry. I'm pregnant again and now I'm being treated how I should have been treated months ago as far as testing and evaluation. (Till 3 days ago after I almost fainted and threw up & explained that something is different and some things not right) I feel that bcz of my age, they don't want me to have a baby bcz of the way they kept pushing birth controls that will affect my hormones greatly and overall health.

Before i got pregnant the first time, they gave me a an uncomfortable look when I asked questions about possibly getting pregnant again. They asked "why would you want to get pregnant again?". Instead of just explaining the ups and downs. This time, my own regular doc wondered why they told me to call him to change my medication. Also, the nurse didn't even pay attention this time when I said, something is different and doesn't feel right about my tummy.

She just said that if there's no bleeding or cramping that's fine. This was 3 days ago. Today, I'm calling again. I'm gonna push to have another ultrasound done. Let's see if I get the run around again. And idc who in that office reads this bcz today I will express my inner most feelings and thoughts. I'm switching clinics asap. Had I known they weren't a part of Baystate, I'd NEVER would've gone there. I trusted Baystate with all 3 previous pregnancies. Hopefully the way they practice hasn't changed for the worse since 1998. Wish me luck or say a prayer, thanks anyways.

The staff is extremely rude on the phone and in person. It is very difficult to schedule appointments. I called about some thing extremely important three days ago and have not received a call back. Not just about scheduling either. This is on the verge of being a medical emergency I know that you're supposed to call 911 if it's an actual emergency which it is not however I explain to them in my message what the concerns are and have not received any care or concern back.

The lack of care is ridiculous to me. I have never seen so much unprofessionalism in a healthcare facility as I have at Baystate ob/gyn. I really need to take my Depo shot to prevent pregnancy and I'm honestly considering just giving myself the shot at this point because they can't even take the time to schedule me. If you have a choice go somewhere else!

Dr Case is great. Very thorough and thoughtful. I just learned she is moving and I'm heartbroken. She talks about your overall health at the right level and provides great input. Best of luck Dr Case, you will be missed.

I loved Anne Marie Gorham (sorry if it's spelt incorrectly) she was the best Gyno ever. I had her from ages 16-23. When she left I cried. She was so thorough, thoughtful, concerned, and highly educated. She made me feel so incredibly comfortable. I see someone else now. I've only see this Dr. once and they wanted to reschedule my appointment since I changed the reason for my visit.

I felt so uncomfortable, and unwanted. I haven't been there in a while but I've been trying to schedule an appointment for the past week and never received a call back from one of the nurses, or I'm sent to a different answering system that doesn't get back to me either. I had a procedure done and I feel as if that's the reason they don't want to see me as a patient. This is the worst I've felt at a place that's supposed to have such high professionalism.

I had a great experience with Dr. Thompson and the sonographer, Mary. I told Dr. Thompson what was required of my procedure because of past experience and she heard my request. Mary was exceptional at explaining what was going on and what made my situation unique. I felt safe and in capable hands. I would send any of my friends and their mothers to these ladies!

I've been going here for about 15 years and they used to be better but now they don't take the time to actually find out what's wrong with you. They give you birth control as the solution the everything. Even when you insist you don't want it. You could receive better care elsewhere

This place has been nothing but problems. If you wanna pay a bunch of extra money for their scheduling conflicts this is the place for you! If you have an emergency have fun in the violent cycle of calling the ob and have them send you to Wesson and then have them tell you to call your ob who tells you to go to Wesson and on and on. I have more confidence in my refrigerator delivering my baby rather than these clowns.

Had a great experience as a first time patient today after a really bad experience due to a painful pelvic exam at a different practice. I was very nervous. Dr. Fitzgerald and his medical assistant Crystal were very understanding, supportive and professional throughout the process and I had a wonderful and comfortable experience. I didn't feel rushed and all my questions were answered. I would definitely recommend.

Within the past few years I've been impressed with the changes Baystate Ob/GYN has made. Their front desk is efficient and friendly and medical team is professional and kind. Dr Otmaskin also brings the field to a new higher standard with her wonderful bedside manner, thoroughness, attention to detail, time spent with the patient, and patience. My visit today was the best it's been in the 12 years that I've been going.

Refused to do a payment plan for the birth of my NICU child despite the fact that my family will have many more bills from the hospital than is typical. Also, most of the providers pushed me to be induced even though I did not want to be. If I could give this practice zero stars I would. Don't have your baby here unless you enjoy being treated like a dollar sign rather than a patient.