Cochise Eye & Laser

The office staff was professional enough and prepared me for the 2-hour visit before I arrived, so I was ready for that. My complaint is with Dr. Aviles! He is rude and even crude for a professional; the worst 'bedside manner' I've ever experienced. He made me feel like I was wasting his precious time. I didn't sneak across the border for free services and even I had, I deserve to be treated with respect and patience.

My son is a doctor and the one thing I've always taught him is to treat his patients like he would like to be treated. I would NOT recommend Dr. Aviles to anyone if you paid me to! I'm in the process of finding another ophthalmologist even if I have to drive to Tucson!

I was very pleased with the kind and informed customer service I received when purchasing prescription sunglasses. The lab did take a couple of work days longer than we had expected but that was no fault of the staff here in Sierra Vista. When I went to pick up my sunglasses, after being called and told they were in, Sarah did a great job fitting the glasses. Walked out in less than 15 minutes. Very happy with doing business at Cochise Eye and Laser.

I have had great service from both optometrists at Cochise Eye. Great doctors, easy to talk to, very knowledgeable. Dr. Aviles did a fantastic job on my cataract surgery. My astigmatism made it a challenge but I couldn't be happier with the results.

I don't recommend Cochise Eye and Laser for purchasing Glasses. The lab they use to make the glasses takes too long. Additionally, if you need a copy of your prescription, they don't readily want to give it to you. I plan to go elsewhere from now on.

It was like stepping back to 1990! I was told to expect to be there for 2 to 3 hours for my appointment "because they were short a doctor". Mmmm, how about hiring someone who knows how to schedule instead of telling all of your patients that THEY will be inconvenienced by CEL's lack of motivation to fix their own problem? My surgeon sent orders to this particular establishment, so I sucked it up and took time off work to get the testing I need for upcoming brain surgery. 6 days later, the ordering doctor had not received the results, I called.

They couldn't FIND my chart! The excuse for this situation was that their computer systems had been hacked "a couple of months ago so they were doing everything manually" and had to FIND my records in order to send them - AGAIN, not my problem, how about hiring someone to fix your computer so that you can appropriately serve your patients? Finally, the test results were sent to the surgeon after a week of babysitting.

I decided that maybe I need to get a copy of my own records - since these brainiacs will probably lose them again - I filled out the release form from the website, couldn't find an email or portal to submit, called and was told that they don't have a secure email for me to send the request to, I would have to fax it, bring it in or use USPS (don't even get me started on the USPS worthlessness.) Well, I'm an hour away from the office, I don't have a fax machine (who has a fax machine anymore?) I will NOT be returning to this facility; I personally don't even think they should be in business

My eye appt was at the beginning of Aug. The front staff and the drs were great. I ordered 2 pairs of glasses and was suppose to receive a trial pair of contacts. It's Sept 10th and I have neither. The 2 people working in the area where the glasses are located are the worst. STILL have no trial pair and today, a month and a half later, they inform me to try a different brand. ALMOST A MONTH AND A HALF LATER!

My glasses came in but the one pair had the thickest lenses I ever saw so I returned them for a refund. The other pair was not as thick but should have been a lot thinner so sent those back to the lab. The guy that works in that area told me they'd be there in on the 9th. Called 4 times on the 9th to see if they were there. Got a call back later in the afternoon saying their shipment never came. Called three times today.

Finally got to talk to the woman that said they're not coming in until next Tues or weds. Absolutely lost it. A month and a half later, no glasses, no contacts and crappy customer service. Don't waste your time. I won't be going back.

Front office has the rudest behavior. To tell a patient they are late, and the doctor cannot see us when we were 5 minutes early to our appt. is a new one for me! Apparently you are considered late if you do not arrive 15 minutes early. Check in time is 15 minutes prior and I was told since we missed check in time, ( which somehow became a 10 minute window) I would not be seen.

I was 5 minutes early to my appointment time! By the end of the childish grasp at authority from the front receptionist that went on for 15 minutes and the threat we may not get seen, I chose to ignore it for the time being so my child could get the medical attention she deserves. I literally walked out furious at one point, but decided I would suck it up for the sake of my child.

Never in my life would I treat our clients the way we were treated. The attempt of professionalism in policy is completely lost when there is absolutely no attempt at customer service. The doctor did see us, seemed to be no problem on his end and was able to provide treatment. We didn't put him behind schedule in any way. I was asked if we wanted to do an eye exam as my child does need new glasses, but at that point, I was not about to give this office anything more. Doctor, you were nice, but that front office caused you to miss out on money, and continued care from us.

We could have been lifetime returning patients with many people in our family to see as repeat patients. In a town this small, one cannot afford to lose patients and risk the bad word of mouth. I might look at changing those "policies" and front desk ladies attitudes because it does equate to loss of revenue.

I really support this business and I am shocked about the reviews. We go for our annual eye testing and prescriptions for the past seven years and have never had a problem. We Love Dr. Thompson and highly recommend him. The office personnel are very efficient and businesslike. We dont buy glasses there as we prefer Costco.

I visited this place last year with my MD's referral. Of course I made an appointment with an opthalmologist about my problem with one eye bloodcell busted. When I got there, the opthalmologist wasn't in and eye glass doctor came. He did examine my eyes for a lengthy time, then said he wouldn't know what happened to my eye and referred me to another doctor. I will never come to this place for anything.

My experience with cochise eye and laser was ABSOLUTELY AWFUL. no one follows up on your glasses. they tell you one thing and do another. I was Lied to on several occasions about the status of my glasses. After over two weeks i still don't have all my glasses back.they must have part time employees as you can never talk to the same person when you call back.

I now cant ever get the frames back in a timely fashion so i can get a refund and take the frames somewhere else for my lenses. Alex promised she would personally handle the problem SHE DID NOT. She said Mark, the manager would call me back the next day. HE DID NOT. I was called back from the PERSON WHO HAD NOT FOLLOWED OP ON MY GLASSES TO BEGIN WITH. and that person who i will not name said she had sent the last pair off to another company with WRONG instructions. so i asked to please just get my frames back so i could get a refund and go to another company for my lenses.

I made my living as a retailer and for the life of me, I can not imagine why they would treat any customer so POORLY. I WILL NEVER GO BACK AND WOULD NEVER RECOMMEND THIS COMPANY TO A FRIEND OR AN ENEMY.

Yuck! TERRIBLE customer service. I was on vacation, and called to make an appointment with an optometrist for an eye exam. BEFORE they even asked my name, they asked for my insurance number and type of insurance. I just wanted to know if they had an appointment open for the next day. They would not tell me if they had any openings until they verified my insurance.

That is actually discrimination. I am contemplating reporting them to the attorney general's office. I happen to know that my insurance will cover me anywhere I travel, as I have a 'cadillac' plan. Not to mention, my husband makes over a million dollars a year, so I think we have it covered. Would NEVER recommend this place to anyone.

This place has poor customer service I called to schedule an appointment and was denied because they said I am in the army and I needed a referral. I asked if I could just pay out of my pocket and they said no they cannot perform any services for me. It just seems insane and ludacris that a business will turn away a potential customer who was willing to pay out of pocket just because they wanted to bill TRICARE.

I was not impressed with this office. I called to schedule an appointment and it was for 2 months out. They called the night before cancel and say the next available appointment is now once again 2 months out. If they are so busy they don't need business then by all means let them enjoy the fruits of their labors.

Easy to schedule, friendly staff. The doctor took extra time to answer questions, explain conditions and procedures. On one visit my son had broken his only pair of glasses. They were able to provide a new pair THE SAME DAY! One time my wife decided to try tinted lenses. They gave her a headache, so she went back. The lenses were quickly replaced with clear ones and the bill adjusted accordingly. We do not have eye care insurance, but the staff works with us on the medical and optical exams to make it quite affordable.

***TERRIBLE PLACE! GO HERE AT YOUR OWN PERIL!*** Service is awful. Staff are overall rude and appear incompetent when it comes to explaining their procedures and policies. They don't return phone calls and it's always 'someone else that's dealing with it'. I was referred to this company by another optometrist after having a standard eye exam for glasses (which was covered by my eye insurance), as the pressure in my eyes was reading high. Took along my referral for them to do a medical glaucoma screening. Had the test, and doctor examined my eyes with a light.

I have high vision insurance, and was only required to pay about $10 copay on the day. I've since received a bill from them for $160 for an 'eye exam'. After disputing this with them for four months, back and forth - It's their fault, then it's my fault - receiving repeated invoices, and eventually just being told that the bill stands, and will have to be paid, I have finally given in and paid the bill.

I did NOT receive and eye exam at this company. One member of staff has since said that the eye exam is a mandatory procedure when a new patient comes to their company. However I DID NOT receive an eye exam - I was referred to them after an eye exam, and they knew that - Which is why I was only screened for glaucoma. The additional bill for an eye exam is completely fabricated and not covered by my insurance, as they only cover 1 eye exam a year.

I think they are trying to pull something! RIDICULOUS and UNSCRUPULOUS! I will never have anything to do with this company ever again, and if it weren't for their complete lack of professional communication and a fear of my credit being affected by an unpaid bill, I would have told them to go stuff it. But their stance is that the bill is owed, and must be paid. NICE! Awful company, and from reading other negative reviews on here, I don't think they'll be around for much longer in a small town like this!

It was somewhat busy when we stopped in, mid-day but were helped in a reasonable amount of time with eyeglass repair. The shop has a decent selection of eyeglass and sunglass frames and I'll consider purchasing here in the future.