Family Medical Supply

Mr. Peacock was very friendly, respectful and knowledgeable of his profession. He was doing an on to job training he kept it straight to the point. Before he left he made sure everything was understood, well connected and I had access to him doing business hours. He did a great job with everything including training.

What a wonderful and educational experience it was as Cassidi took us through the tutorial for the CPAP at home material. She was both proficient and mindful to answer any questions we asked. Thank you for a great time of learning and sharing. My wife is wonderfully ecstatic since she no more hears my snoring at night. Keep doing what you do. Thank you and God bless

Incredible advice, professional service that had sincerity to it, best products in stock, people that carried themselves with humility. In these days, with all the anger, hate and people who are ready to lose their tempers, it was great to walk into a place of people from many different cultures, all of them caring about meeting needs of their customers! That's the way a successful business is run!

The staff at Wilson Medical Center had been truly amazing! Every single staff member treated me with a smile (albeit masked) and a willingness to help in any way I needed. Their excellent loving care is amongst the best I've received! Some of these people are: Denise - nurse at preop, Ashley and Karen in Recovery, Dr. B (?) & Jared in Anesthesia, Ashley, Susan, Dana and Hortense my floor nurses, Ashley my food ambassador, Ted -P/T, Antonio - O/T, and of course Dr. Yenni and his awesome staff! If I have to come back to the hospital again, I would want it to be here! I truly believe the staff aided with my speedy visit and early release to go home.

Professional, knowledgeable and friendly describes Donyell. When it was realized the rails were missing he did not hesitate to go get them and return quickly. He was thorough in his explanation on the mechanics of the bed and with other details of the installation Great job!

I recently went into Family Medical Supply to get set up with a CPAP machine. The whole staff were very courteous. Cassie who did the training for the set up and use of the machine was excellent. She was very thorough and answered all of my questions and concerns with patience and much encouragement. I would highly recommend them for your Medical Supply needs.

We are very much satisfied with the Service Provider by Family Medical Supply since September 2020. Our Provider has send the device cancel request on Feb 2022, customer support has confirmed they received the cancel request and going to send the person for pickup. We have waited and followed up the response was they haven't have the device cancel request in the system!

We came forward from voluntary device pickup by signing a document, they picked up the device. Now saying that still in their system devices are not picked up. This is ridiculous Experience. They are saying all the calls are recorded, I don't know the purpose of the recording, not sure they are really recording or not? The second issue was they have charged the bill for a month without my knowledge, even though i have requested not to deduct from my credit card, when the claim is pending with my secondary insurance.

Now they are asking me to call the insurance to speed up the claim processing and wait for 90 days to repay the amount in to my account if the claim processed successfully. I don't know what to do? To avoid this confusion i have to dispute the transaction and change my credit card. Else they will charge it again without my knowledge. Very very bad experience.

Great experience. Laid back, no pressure. Every detailed was covered to the point that I had very few questions. Ryan explained everything like the Pro he is. Definitely not his first Rodeo.

Malik delivered all of the durable medical goods and made sure everything was working like it should before he left. Good thing because one of the motors on the bed was out and he made it right.

Victor came to our house twice to deliver medical equipment. He was very professional and helpful, taking the time to explain how to use things. He was very friendly and seems genuinely interested in the welfare of his clients. We are impressed!

Victor delivered Hosp bed and motor was messed up. But he returned later in day with brand new motor to set up the bed. Also delivered the bed tray and wheel chair. Such a wonderful employee with a perfect attitude for helping sick people and their family members!

Greg called to make sure I was home and expecting delivery. He then texted with an arrival time. He was so professional and completed set up of the hospital bed quickly and careful of our wood floors. He represented the company very well.

I was very please with their service. The guy that came out was very professional and helpful. He took his time and set up the bed and ask did I have any questions. He showed me how to use the bed. Thanks so much!

Staff at Familly Medical Supply Cary office are very knowledagable and helpful throughout the years tht my family has relied upon them. Most recently a team of two two associates help me narrow down the proper fit for my new CPAP mask. Top notch support. Thanks.

Easy to find, very clean, most of the staff was professional. I was there for a CPAP "training" and pickup. Everyone I dealt with were patient and knowledgeable. Another member was on the phone with a customer and was complaining to coworkers. That was very unprofessional. We can see and hear you and we know we will be on the other end of that telephone one day. Also, if you ask customers to come i n 10 minutes before the appointment please be prepared to start your session on time instead of 10 minutes after the appointed time.

Not a huge deal but it will show you respect our time like we respect yours. It is a crazy, stressful time right now and we all need to be at our best. Thank you for all you do.

FMS was very thorough in their review of my new CPAP equipment and how to use it. I've been a user for 14 years so except for slight variations in the equipment, there was nothing new. However, another client who never used a CPAP was in the room during this session and I wished my old service company had been so thorough, patient with questions and generally caring. Those are the reasons I'd recommend Family Medical Supply.

The wheelchair I received, meets my needs! I'm so happy with it I can almost cry tears of joy! The delivery driver was so polite and very helpful. If I could have given him higher than a 5 rating I would. He went above and beyond and I truly appreciate how kind he was. Exceptional service!

I've had a really great experience! Chris came over to set up my equipment and was super helpful and kind. He explained everything well and gave good suggestions for other ways we could make our house more accessibility-friendly. I would definitely order from Family Medical again :

Don and Rick are some of the best people that work in this company. Hands down. If you ever need a recliner see Don or Rick. They will be truthful and they know what they are talking about. If I could give Don a rating, it would be off the charts. Seriously! He is a gem. They treat their customers like humans and not just another order number. That is rare in this day and age. Don has called me personally several times with patience and with the utmost professional care I have ever experienced in my life.

He should be recognized and rewarded! I will not do business elsewhere and that is a testament to the level of superb service my mother has received. She is not easy to please but these men went above and beyond to make sure her needs were met. I am so very appreciative. Thank you from the bottom of my heart.

We needed a hospital bed for our mother. After finally getting approval for the bed, it was delivered. Dexter, the delivery guy, provided excellent service. He was polite and professional. He set the bed up in a timely manner and showed us how to operate it. Thank you Dexter for your excellent customer service!