Minor Emergicenter

I've been here on 3 different occasions trying to give them the benefit of the doubt. Each time I've had to wait 2 hours to even be seen. This visit on 6/22/22 I waited in the lobby for 2 hours, then in the room for another hour just to be told to go somewhere else. They obviously don't value their patients' time or health care. Adding that this also was $200 out of my pocket for absolutely nothing.

Helix has never disappointed me! I'm so glad I got a 2nd opinion and came to them. After a complete misdiagnosis from MDnow, I can say Helix truly is an exceptional urgent care. My only con is that the wait was very long even with an appointment but it was worth it to get the right diagnosis. The staff and Dr's here are excellent and very professional!

I had an infected cyst on the back of my neck that was swollen, red and it hurt. Dr Casanova was the BEST! He explained exactly what he observed, then drained it, prescribed an antibiotic and told me exactly what to do. I returned in 2 days as directed and he again was terrific. Highly recommend this location and Dr Casanova specifically.

Clean and Beautiful facilty with very friendly and helpful staff. They offer reasonably quick services 7 days a week. They helped me deal with a bacterial infection and even called me 3 days later changing my prescription to a better suited antibiotic based on final lab results. They accept most insurances too. My go-to-place for timely medical care.

Experience from 01/05/2022. The staff here is very helpful, from the front desk/checkout (did not get her name) to Dr. K., our daughter needed Xrays and they were great. Took the Xrays and they were read right away. The technician Rosemary was great and Dr K. who was supposed to be off at 5, stayed late to make sure we were taken care of.

Was given a wait approximation of 1 hour. Going on 3 hrs now. Was finally admitted to a room to wait some more. Had I known the wait time would be so long, I would've went home and came at a later time. The lady at the front desk was nice. The doctor (?) who finally came to see me wasn't. Total time from the time I came in to the time I left was 4 hours! Never coming back here. I usually go to Urgent Care Hillsboro but they were out of flu tests. Way better there!

Never ever coming back here again. I'll pay the $12k for an emergency room. Here for an ear infection. Walked in said they was booked so I set an appointment for 12:45pm the next day. Guess what!? I'm still waiting 5 hours later. It's 5:33pm and I'm still waiting. No excuses just will get with you. Prepare to waste an entire day or more. Even with an appointment

Not only was I there waiting four and a half hours while my eye was swollen shut, I cannot get in touch with anybody to ask about a charge. I have left four messages and have yet to hear back. The entire reason I went and waited was because they are listed on my insurance website. After two hours waiting, they then told me that they didn't accept my insurance.

On helix's website it clearly states they take my Insurance. What is the issue? There is no email listed, the only way to get in contact with somebody is by calling, and leaving four messages does nothing. So unless I want to go wait for hours again with a bunch of COVID positive people I guess there's not much I can do. Do not recommend.

I had an incredible experience here at Helix urgent care. I was treated by Dr. Deleo and he was the best physician I have ever had. You can tell how much he truly cares about his patients and their well being. He sat with me, gave me so much of his time, thoroughly answered any questions I had, and made me feel so much more comfortable. I cannot say enough about him! The facility itself was clean and all of the staff and employees were great and friendly! Overall great experience here.

This office is very clean and the staff is very respectable and friendly. Even though we had an appointment, she let us know right away that there would be a wait, but it was ok because of the manner that she told us. Being a nurse for many years it's nice to see there are still friendly ppl working in the field. A plus.