Kid Care Pediatrics

My 2 girls have been going to Kid Care Pediatrics for more than 11 years. The front desk staff is great and the nurses always respond quickly to my calls. The office is always able to accommodate my sick child on the same day. Dr. Leffel is a great pediatrician, she takes the time to listen, gives advice and provides excellent treatment. A+ facility and staff at the Keller office.

These people were extremely pushy and had little patience for our questions. We brought our little one in and were surprised by their requirement to pay for our visit before we even step foot in the facility. We are brand new to Texas, so this may be normal here, but I've always had my insurance process the claim and I pay the remainder with HSA. We will be taking our family elsewhere.

I love this place and they have been great with our daughter. We love how easy it is to speak with the nurses anytime. We can make an appointment quickly and we have been working with Dr. Sesil since our daughter's 48 hour appointment from coming home from hospital. I especially like that they offer over the counter medicine and soothies to purchase there.

I can breast feed my daughter if I need to after the appointment with the privacy of the room. The staff and doctor allow us to take our time and they so patient and helpful.

More than the issue I initially called for which is a copay that should not of been collected, the issue was how it was all handled. While speaking with Juan at the billing office who I was advised was located here in this Keller office, asking him for a refund request was treated poorly. Everything had a combatant response rather than an understanding and empathetic customer centric approach.

Rather than telling me something along the lines of - "I apologize the inconvenience this error has caused, let me make sure we confirm up to date details and avoid this from happening in the future" I got "that's not how this works" and "well we called x date and got this info", "you need to callback after your insurance pays us first". Please don't go into a back and forth word fight with your clients, I had the insurance on the line who confirmed to them that their information was inaccurate and that there were no logs of them calling and speaking to a rep who told them otherwise.

They checked info online and got a ref number. Good for them. But this was me letting them know more than once today. As well as by the insurance agent that this was not the case about the copay amount. During speaking with a supposed supervisor, after explaining my complaint about the previous representative so that they may look into improving customer interactions, she seemed dismissive on the matter and ended her comment with a smirk on the line.

I asked if they can please just talk to Juan so he can improve his communication skills with customers and not blow this off by backing him up on his treatment as if in the same team. Well, she confirmed they in fact are in the same team (the did her smirk) so this tells me these are very childish and immature persons in this billing office to respond to the agreement of his behavior.

I dont believe there is a reason whatsoever to lower their behavior standards for any customer, for any personal distraught reason or feeling they may of incurred during the interaction and be as defensive as they were. It's simple, assist the client in a reputable way, look for solutions, not obstacles, and try to end the call as a one call resolution on the matter, and avoid future frustrated calls and experiences with your paying customers. I truly hope this is fixed and not blown off yet again. Always take criticism in a constructive way rather than a defensive denial.

Today I had a new patient visit for my 2 daughters. We had our paperwork filled out, spoke to a nurse earlier that morning to confirm the location and to confirm our appt time (this one is the fossil bluff) and we arrived 10 minutes early. As soon as we walk in, every nurse inside seemed eager to get us out and reschedule. They said that the nurse I spoke with that morning is new and that I was misinformed.

I explained that I took off the day from work and do not have the ability to have another day off till next year and they didn't care. The nurse supervisor named AMANDA jumped in offering absolutely no help and just kept giving us the whole Karen "sorry not sorry" "per our policy" excuses as to why we couldn't be seen. We were on time according to the nurse we spoke with and here we are, my entire family, early for our appt and ready with our paperwork yet unable to be seen.

We will be going somewhere else. They charge for after nurse calls, their service here is horrible, and the staff is incredibly rude. Also, my daughter missed school for this appointment and they will not offer a doctor's note that shows anything for her appointment. They're absolutely no help. Wouldn't recommend this place or nurse Amanda to anyone with loved ones that need care.

Well I walked in and walked out. I am new to the area and when I made the appointment I tried to give them my insurance. They did not take it today. It took 4 phone calls and 1 email to get the information they needed after because they forgot to get all of the information. The ladies on the phone forgot to tell me about the masque requirement and the link to print the paperwork.

Again first time. As soon as I get there on the doors are very huge signs requiring masks. I had one but my child's mask broke on one side, so I came in to ask for one for the child, they wanted to sell me one for $2. Then they asked me for my paperwork and I asked how was I suppose to know about it and I am new. Another rude lady said it was on the website.

Well no one told me to go to the website or sent me a link to fill it out. Again I made my appointment on the phone and made very clear that I was new and I received hardly any info on them or anything I needed for the first appointment. I walked away and did not even have my child come into the office.

I changed pediatricians because the last staff was rough with my daughter. When I arrived at Kid Care pediatrics I specifically told them why I switched. The MA Tamika was super gentle and great with my little one. Not sure if you can request the same MA every time but I would if I could. Dr. Selzer fully heard my concerns and even explained the next few appointments so I knew what to expect. The staff was super sweet as well. Overall I would give this place a 10/10. Not sure why I ever went anywhere else.

They are great with my daughter and twin boys. The medical assistants dont make me feel rushed and really interact with the kids. Dr Leffel is wonderful with all 3 of them. She seems to really remember them. We dont often take my daughter when we take the twins (just too much to handle at once), and she can remember which boy looks like their sister. We have seen other providers inthe office and liked them, too.

We have been taking our two daughters here since they were born.so 11 years now. Dr. Gomez is our main pediatrician but have seen several of the other doctors and nurse practitioners over the years and all have been great! It is very easy to get appointments when kiddos are sick and they get them in to a room very quickly upon arrival.

I do not usually leave reviews as I like to give people second chances and give the benefit of the doubt that someone might be having a bad day. I can say that Dr. Gomez was very nice, we are new patients to this office. The downside to this is that the staff can ruin a good doctor office experience. My son went for his physical/first visit, seen by Dr. Gomez and was pleased.

We then went back for a sick visit, my son was experiencing a pretty rough virus. He was running a 104 fever, vomiting/diarrhea, pink eye.the works. The MA decided to swab him for strep - which is fine with me and he is 9 so he is a big boy and is not afraid nor a tough patient. I would think that some tender talking and telling the patient what is going to happen next would be in order, especially when feeling so badly.

She did not open her mouth at all to greet, to tell him or us what she was doing - just went in and aggressively jammed the swab in his throat causing him to vomit. She still without words walks away - leaving us to comfort him and clean the vomit the best we could with tissue since she left and did not offer any other paper towels or anything. There was ZERO care, words - nothing.

Again I am not the type to review, I am myself a practice manager for a Pediatric office, and had been a manager for Urgent Cares for several years. I do not have crazy expectations as I know how it is to be on the other side. I just mean to say this was a truly terrible experience. Fast forward to now, my son has a likely ear infection - against my husband who was completely turned off by the office, I decided to give the office another try since like I said I like to chalk it up to maybe a "bad day".

I also like to be responsible and use our PCP rather than always going to Urgent Cares - this is more responsible for insurance and continuity of care. Well I called to schedule this morning before work for an appointment after 3pm. I know my son, he is not in terrible pain and again I am trying to use PCP in a responsible manner and I am a working mother.

The receptionist states " Do you really want to make him wait all day with an ear infection?" Stunned - I was not sure of what to say! She then says "Is it because you are at work?" ----WOW just wow! Yes I am at work and you are RUDE and judgmental. I will not be talked to that way and continue to use this office. I am a Practice Manager for a Pediatricians office and my staff would never speak this way to someone and if they did I would certainly like to know. Sadly I feel with this much issue right from the start - I wonder how professional the manager is with this type of behavior. I now know this is not a one off - this staff is rude and I will not return, nor will I continue to refer people to the office. Terrible customer service!