East County Urgent Care

The whole staff from phone call to exit was incredibly helpful and pleasant. I always dread calling places like this to ask questions about insurance especially, because they aren't typically received well. The person on the phone (I forgot her name) made me feel like I had her complete attention and she understood what I needed. She also called back right when she said she would. Everyone made my son feel at ease and not scared of his visit. Thank you very much!

I checked in at 9:22 AM. I was told I had the option to wait in my car and would be texted when they were ready for me. I called at 10:30 AM to check my place in line as I had been waiting for a little over an hour in my car. Receptionist on the phone told me they had tried to contact me but I literally have no record of a phone call or text. When I finally went inside the Xray Tech was very kind and quick. Unfortunately, due to the lack of attentiveness and "care" from either receptionist what could have been a 10 minute visit turned into a waiting game of over an hour.

Mind you, the receptionist on the left (facing the desk) was kind from the start but the one sitting on the right made me feel like it was my fault that I was waiting that long. Please be better.

Everyone was very professional and courteous. The PA who saw me took time to explain how various factors could affect my recovery. I waited about 30 minutes to be seen but they allow you to wait outside and text you to come in which I liked. This is not my first visit I've been there with friends as well and things went smoothly.

I made an appointment online to save my spot in line and then checked in online but yet later received a notification that I was checked in by the staff half hour later then my actual appointment. Although I didn't mind so much because it went by pretty quick. The staff was friendly and efficient, the doctor was great with my son. Overall the experience was great.

Came to get a Covid test back in March because my son had it and I started experiencing some symptoms. They told me I'd have my test results within 5 business days. I never got my results, no email, no voicemail or call that I know of. After 5 days I no longer had symptoms so it was pretty much pointless to get a test here anyways.

All the staff there were very friendly and knowledgeable. My physician Enas Shammo is very considerate of patient and kind enough to get 5 stars as well. Even if waiting time is about 40-45 mins, it is worth it to walk in.

Your staff was VERY HELPFUL AND UNDERSTANDING to my situation. Answered and returned my call promptly. I was very grateful to them all. I had went on two different occasions in one week and they were wonderful. Thank you staff. Sincerely Gloria

First time using this facility. The app was easy to use and made paperwork and check in easy. The provider called and screened over the phone before we entered. The facility was clean. Everyone we encountered was professional. Our prescription was already ready by the time we drove the few blocks to the pharmacy. Very positive experience. We will be back of the need arises.

I tried to go here this morning after giving myself a small concussion yesterday and feeling a headache and overall weirdness. I drove myself because it's so close and I didn't have another option. The girls at the front were very nice. This low review isn't for that. My low review is because after I told them I have a head injury and giving them my insurance card, they told me they didn't take my insurance and sent me somewhere else.

I have a head injury. You're an urgent care. Shouldn't your concern be more for my health and safety, than if you're gonna get paid? Nope. So I had to drive to Santee by myself, with a concussion, just for the doctor there to be very concerned about me and VERY disappointed that this staff turned a head injury away due to insurance. Go somewhere else

We had to bring our son in for stitches on Sunday afternoon. The lady who greeted us at the front desk was very courteous and helpful. The wait was ki d of long but definitely not as long as ER would of been. The PA that actually stitched our son was very nice and explained everything as she was doing it so my son was surprised by anything. She even let him have a break when he needed one. All in all they made a traumatic visit as comfortable as possible and we definitely would recommend East County Urgent Care.