Sleep Medicine Consultants - J Douglas Hudson

This company is not on the ball in carrying out their responsibilities. The his staff is very helpful but the doctor isn't getting important medical documentation to the c and bi-pap stores is not happening without numerous calls and then the full order is not sent.

Given the pandemic, I try to give more grace than usual. Most businesses are struggling to hire/keep people, some have a limited supply of resources, etc. I first had an appointment with Sleep Medicine Consultants in Sept 2021, was outfitted with a device to wear at night to record my activity trying to determine if there were issues that prevent me from getting a good night of sleep.

I finally got the results of the test in December, after I called a couple times to inquire. Following that, had a consult with Dr Desai, who wanted to fit me with a CPAP for mild sleep apnea. The front office would verify with insurance which option might be covered. After hearing a custom, fitted option wasn't covered, they would set me up with a standard, off the shelf option.

They would call to set up an appointment for me to come in and pick that up. After not hearing back for 6 weeks, I contacted the office. The following week I got a call saying their product was out of stock and back-ordered 6-8 weeks. They should have notified me of that, followed up with a call or email to let me know the status. 6 months after they got my money, I still didn't have a solution and it could be up to another 2 months.

I have to first say, I hate writing bad reviews but felt this place deserved one after my last two appointments. My first two appointments were with Kelly Coleman. She was fantastic. Compassionate, listened to my issues, talked about her own experiences with sleep issues and in general made me feel like she truly wanted to help me. I had a sleep study and started therapy with great success. However, my last two appointments have been with Dr. Desai.

My experience couldn't be more different. He appeared uninterested, asked very basic questions without really digging into my specific situation or history. He showed zero empathy or human emotion. He did not provide me with any real feedback or insight. My second appointment was because I was still having some issues. My appointment consisted of me telling him about my issue and him telling me that in a few a months they'll have someone else on staff that could help me.

He did nothing to provide me any help in the meantime other than telling me I could search the internet for someone else. I don't really feel like he was listening to me during the appointment. Needless to say, I will not be returning in a few months. I'm sure it was not worth the price of the visit. If you are able to see Kelly, I recommend but cannot recommend the services of Dr. Desai.

Dr. Hudson and his team of medical assistants are amazing. They really do care about you and try to help. They are quick to respond to emails and phone calls. The online portal allows you to message them and they get back quickly. They have really helped me.

DO NOT USE THIS PLACE. my neurologist sent a referral to them(which obviously would have contained my insurance info) then I made my appointment filled out new patient paperwork again providing my insurance info. At no point did anyone at the clinic say "sorry we don't take your insurance" in total though phone calls emails etc etc there were about 6 chances for them to tell me and now I have a massive bill that I'm gonna have to negotiate down And I will be filing a complaint with the state

My husband went for sleep study MONTHS ago & it was determined that he needed CPAP. (They are NOT comfortable, especially when you are trying to get used to it.) He kept taking it off EARLY because it "automatically" started blowing HARD and waking him up. We called & a nice lady said she'd adjust the pressure & then call daily for a while to help coach & adjust the pressure to get him acclimated.

She NEVER called. He won't use it because it "ramps up" too much & wakes him. Seems there is NO SUPPORT once they have your money. $1000 piece of junk without their help.

Wow, the office staff is amazing at this office! They go above and beyond to help their patients. Anna helps manage xyrem prescriptions and manages that so well. Camille answers the phone with a smile! Kelly is new to the team and is my doctor, she was able to get me approved for a new cpap machine with my insurance, she went to battle for me! I highly recommend this office and all of the staff members!

Professionally this place is really poor on patient satisfaction. They never answer their phones, and if not convenient, they do not answer voicemail messages with very poor excuses as to why it take a week to respond. The front desk staff is less than friendly and the one who schedules is clueless. Never received the initial paperwork, as promised during scheduling, and then never received the portal info so it would be easier to communicate after complaining enough times via voicemail.

Then the Rx process was an absolute nightmare taking weeks to get resolved. Did not see a M.D. so maybe others had a better experience. This is not my first sleep consulting visit here in Austin so I speak from experience that this office was only chosen due to health insurance requirements. I will never return and would rather pay out of pocket than put myself through the extreme frustration I experienced again.

Got a bill half a year after my visit listing a charge for a doctor I had never seen. Called to ask about it and they sent me to a voicemail. Left a message. Called several more times and no return call. Not sure what to make of it.

I am writing to say this office and one special employee Anna M. Spent many hours a ove and beyond to assist my wife. Thank You all for t Your assistance. D.A.

Anna M. and Dr. Ortiz worked with me and my pharmacy to refill a particular prescription that I was having problems with. Anna and Dr. Ortiz went above and beyond to assist with my prescription at CVS. Dr. Ortiz is so knowledgeable and is one of the best sleep doctors I have ever come across. He cares about his patients and tries his best to help his patients. His assistant is the same way.she cares and is so helpful and will work with you until the problem is solved. I highly recommend this group of great doctors and staff!

I have nothing but good things to say about Dr. Ortiz and the incredible, friendly, professional medical staff at Sleep Medicine Consultants. I have been seeing Dr. Ortiz for sleep related issues for 8 years, and he has truly helped to change my life in incredible ways. The service is timely and exceptional. Monica at the front desk is always super friendly and knows me by name, Kristy and Anna go above and beyond to make sure that I am receiving the medical attention I need, and Dr. Ortiz has been the smartest and most supportive, knowledgeable, professional, organized doctor.

He has gone out of his way to help me on more than one occasion, and I am so grateful that he is my doctor. At one point I even moved out of state for a job, and they made the moving process so easy. I was dreading finding a new doctor there, but everything worked out great. Then when I came back to Texas, it was like I hadn't ever left. I could go on and on about him and everyone at Sleep Medicine Consultants, but I think you're getting the picture. I highly recommend this practice!

Excellent experience here. Dr. Ortiz is the most knowledgeable sleep doctor I have ever encountered. He asked the right questions, gave freely of his time, and truly cares about the health of his patients. A true expert who goes above and beyond! Also was very happy with the quality of his team. Friendly, responsive, smart and organized. Would recommend this practice to anyone.

I've been using Sleep Medicine consultants for over 9 years now. Dealing with the phone system in the past wasn't pleasant, but they do have a fairly well developed patient portal web site. I've been able to contact my provider there and often got answers the same day. I'm taking my son there regarding his sleep issues. The office is fine. I've never been rushed through an appointment.

Dr Ortiz literally changed my life. I'm able to function fully after a lifetime of insomnia and seeing different doctors. He's taught me techniques to go back to sleep that no other doctor has accomplished. Highly recommended. Anna has been so competent and is so responsible that I never worry about anything that falls through. She's amazing!

The service is outstanding! The doctor I worked with was professional, thorough and really had my best interest in mind.being a new patient and checking in was easy. The staff members had a great sense of humor and were helpful. I want especially recognize Anna for her prompt service at returning my phone calls even if we had to play phone tag. If you have sleep troubles I highly recommend this medical group

I don't know this so called Dr Ortiz got his medical degree from but avoid him like the plague! I didn't appreciate him being so touchy feely

I was just called by Alexis to confirm my appointment for next week. She did not say from where and when I asked which company she got incredibly rude. I have not even been to a single appointment yet and this is the treatment. I confirmed but wont be going. To simply suggest that she announce from where she is calling as opposed to the person whom Im supposed to meet and to be berated for that is absurd. Obviously one of the entitled millennials. I would not recommend this company to anyone. There are plenty of them around and many who Im confident want my business.

I went to this clinic because of atrial fibrillation being caused possibly by sleep apnea. I found the facilities nice enugh but the whole experience felt like a scam. Not only did I have a hard time getting to sleep because I could hear the tecs talking through the wall but they had me come in at 10 pm then woke me up at 5:30 am. They told me I needed so many hours or solid sleep for an accurate test so I would have to come back.

They said I did have sleep apnea. I schedule the second sleep study but ended up being in afib with an irregular heart beat and readings of155/98. The client respiratory specialist said it was fine for me to come in for the second test in afib! What bs, I talked to my cardiologist, my electrophysiologist and another sleep study clinic and they all said there was no way to do an accurate sleep study on my when I was in afib and that it could be dangerous. I would not go to that clinic. now I'm getting billed for the follow up consult where they tried to push a cpap on me. Stay away.

I wish I could give this place a 0 Star review. The severe lack of professionalism from the doctors to the admission clerks is astounding. I went and had a sleep study performed towards the end of 2013 and the whole setup seemed like a way to push their own products (CPAP, masks, filters) instead of valid medical care. I would strongly recommend to find another place.

I have been going there for about 2 years but might be looking for a new doctor. I love Karen, the clinical nurse specialist. I've never met the doctor. They recently decided that my copay and whatever insurance pays isn't enough so they charge an additional $25 to call in my prescription preauthorization, which I find a little unethical. I'm probably stuck paying it right now but I don't think I'll be going back.

Between Karen and her talking to Dr Hudson they are trying to get my sleep issues solved and they are doing a good job at it. Have had good sleep and am starting to keep awake during the day while driving from work to home and some other trips we have made that lasted more then 30 minutes up to one hour. As long as I have someone with me to talk to I have been ok.

After a terrible experience with another Austin-area sleep specialist, I came running to Sleep Medicine Consultants. I was met with compassion, understanding, and a knowledgeable staff. Getting an appointment is a breeze, I haven't had any insurance issues (as stated in other reviews), and I feel as though I am in good hands. Recommend!

Beware of overcharges. After spending considerable time with my insurance company trying to understand the charges from Sleep Medicine Consultants, I learned I had been over charged by roughly $500. As an Aetna member, I am entitled to Aetna member pricing. The sleep clinic has list prices and insurance member pricing. The clinic charged me the list price rather than the Aetna member price.

When the clinic finally admitted they had overcharged me, they told me I had a credit on the books and they fully intended to apply that credit in the future or provided a refund. However, I had several visits after the overcharge where the credit was not applied and I was charged for the visit. When I questioned why the credit was not applied, they said another company handles the billing and the office would have no way of knowing I had a credit due. So if I had not investigated the charges, I would have never found out I was owed a credit and they would have kept the overcharge.

I have been using this group to treat my sleep apnea for 5 years now. I have found the RNs to be excellent resources and always approachable. The only time I had an issue with my machine, while out of town on business, I found this team to be extremely responsive and caring. They went out of their way to make sure I had what I needed as quickly as possible. I would recommend them to anyone who is considering a sleep study or has been told they need one.

This is a wonderful clinic. I see Dr. Tempest. He is helpful and supportive. It took a year to discover that my insomnia was caused by a rare reaction to an obscure blood pressure medicine. Dr Tempest was apologetic that he hadn't discovered it earlier. He has been proactive with my medications. Most sleep meds only make me sleepwalk. The front office staff has always been helpful and friendly too.

Very slick operation but it seems like a racket. The nurses are housed in CEO-style offices that are very opulent in the hopes that it will give them added gravitas. In return, you will be lucky to ever meet the doctor that is handling your care - I never even met mine after 4 visits. The sales pitch is that they are available 24/7. However, when I needed their help after a poorly-trained nurse mis-programmed my CPAP machine so that it was unuseable, the nurses wouldn't even give me 5 minutes of their time.

I wasn't even allowed to leave a voicemail for my nurse but instead had to go through some "technician" who told me to just take sleeping pills for the next two weeks. I then went to another provider and they instantly found the programming problem and were surprised that I could sleep at all, even with sleeping pills. I know that everyone wants to make money, but these people appear to be so greedy that they could care less about their patients. Please save yourself the misery and go somewhere else.