Wyckoff Heights Medical Center

My routine STI screening needed for an essential medication was moved to telehealth in Jan due to the pandemic. The nurse told me I had to go to Fast Track to get my blood work done. After being admitted, I was informed I was giving the wrong directions and would be charged $600. After multiple unanswered phone calls to Patient Advocacy and emails, I still have not received any help in correcting this bill. They do not care about the patients they serve.

DO NOT GO TO THE EMERGENCY ROOM - GO TO ANY OTHER HOSPITAL IN THE CITY! ----- I was checking into the emergency room waiting room where they took my insurance information down. I was in excruciating pain, and my wife had to help me get in and out of the waiting room chair. After a little while, I was taken into the emergency room - Where there wasn't a single chair or bed available for me.

I warned the woman walking me that I hadn't kept any liquids down in the past 8 hours, and I was very close to passing out. But as there was nowhere for me to rest, I did indeed pass out on the floor. From a standing position, which I ended up getting a bruise on my face from. When I came to, I looked around and nobody was even checking on me or offering to help me up.

After a few minutes of sitting on the floor, I crawled up to my feet, and went to tell my wife in the waiting room what had happened. She urged me to go back inside to seek help, so I did. At which point the personnel on staff told me that they had already removed me from the system and I would need to be checked back in. Keep in mind, I had gone to the waiting room and cried hysterically for about 2 minutes.

So the fact that nobody cared that I passed out on the floor, but they cared that I had walked out and already removed me from their systems just shows the lack of care and empathy they showed me. After that, I actually did very frustratedly tell them I was leaving for good. I left immediately, went to another hospital, and passed 12 kidney stones after a short while. However, I did not receive ANY medication, treatment, or help of ANY kind from Wyckoff Heights medical center.

So you can imagine my surprise when I got a notification from my insurance that I would be receiving a bill for this, which I now have gotten in the mail, and that's very disappointing considering the whole situation. I have been charged $795 to my insurance, and I'm being expected to pay $200 of that out of pocket, which is something that I don't feel like I should be responsible for considering I didn't even speak to anyone aside from administrative personnel (no doctors, nurses, or anyone with medical training).

This was one of the scariest, most frustrating, and truthfully inhumane experiences of my entire life. The way that this situation was handled by your staff was worse than should be allowed in any hospital anywhere in the entire world. 05.25.22 UPDATE: It has been almost 4 months, and this charge is still hitting my insurance. The patient advocate has been responsive, but haven't been able to get anywhere with this because of internal red tape. Absolutely ridiculous.

I had surgery yesterday the staff were friendly and very professional, all the doctor's and nurses were good to me I had a experience at Wyckoff hospital. And I appreciate that the nurse Marie call to check up on me she was very nice and friendly I felt safe. Dr Al Adams is very good surgeon and Dr Jason Sedgwick was very friendly and informative. They didn't let me feel like I was about to do surgery that's how cool it was, and to all the nursing staff and doctors thank you

This review is for the radiology department only. I must say I was surprised at how nice everyone was including Carol, Peter and the techs. They helped me get urgent chest X-rays (bc of Covid) quickly and efficiently. They were kind and made me feel at ease. Very nice people.

Please save yourselves the embarrassment and the wait not only did I have to explain a confidential issue to multiple random hospital personnel they still refused to help me after. The triage lady was so rude and rolled her eyes several times and kept saying other people have issues too. I have never heard that come out of medical persons mouth. After finally getting pass the triage, they made me explain again. 5 people in counting.

After being poked four times still no Iv, my doctor said that someone would be over to give me some help I waited over an hour for help while internally bleeding and just having the Iv needle in my arm. After an hour of waiting with just a needle in my arm and no help still. I just opted to go home I rather die there instead. Then they had the nerves to try to make a sign a paper that said I refused their help as if they even tried to help me!

After removing my IV myself because i was tired of waiting for my nurse to come back after i said i wanted to go home and she made me wait longer. I finally got to see a doctor who turned out to be the supervising doctor but I was just met with her additionally chastising me she said " sometimes it takes nurses a long time to get back" when I asked "over an hour for an Iv" she said simply shrugged and said yes. Please save your life you probably better off at brookdale. Black health doesn't matter at this hospital at all.

I was very fortunate that I had an amazing OBGYN who safely delivered my son via C-section at only 32 weeks due to preeclampsia, but when I was transferred to the mother baby unit my experience took a huge nose dive. The nurses covering this unit at the time were extremely rude and had awful bedside manner. One of them even scolded me for using the nurses button to call for help claiming that I should have just walked to the nurses station - right after having a C-section! Unreal!

Despite this terrible experience, many of the nurses in the NICU were great and took good care of my son for the 4 weeks he stayed in the hospital. It's those nurses and my doctor that I'm grateful for, just not the ones in mother baby.

My dad is there right now. He had a cardiac arrest and the ED and CCU doctors couldn't be better. Although my dad's prognosis is grim, the doctors have kept me informed, answered questions, showed compassion and assured me of all steps they were taking. The waiting area is a bit dirty, but the CCU is prestine and my dad, even unconscious is being treated with respect and care. I can't thank the doctors enough for all of their efforts

People are nice. But from the 2 times I have been to the emergency room one as accompanying someone and one as a patient we waited like 5 hours. They are not very 'urgent' they take their sweet time and give you very little information while you wait, they also give no information to your loved ones waiting outside. If you can go somewhere else I would encourage you to do so especially if it's a life or death situation, but if it's the last resort I guess it's ok.

Wyckoff Hospital has come a long way in the last couple of years from the hospital I remember in the early 2000s. My mom has come for a few procedure at the hospital in the last year and each time the experience has been a positive one. Today she was there for an outpatient surgery and I was pleasantly surprised at how wonderful, attentive and caring the staff were.

I can not say enough wonderful things about the provider that handled her care, she is absolutely amazing but the staff were just as great. Thank you for the dedication and care.

Checked in after having sharp chest pain after my 2nd covid shot, after waiting an hour they took 2 capsules each of blood and had me wait 3 hours waiting while an old man screaming in pain for 2 hours straight before a nurse gets to him, going into 3am IN THE MORNING! a nurse finally comes but tells me they need more blood and that I would have to wait an additional 2 hours. Honestly befitting this place is rated the worst hospital in queens on how this place continues to function.