Edwards Michael S

Waste of time and money and a very depressing outcome. I was sent here by my VA doctor, I am a disabled veteran and have been suffering with pain in back and legs. I first saw NP, then MRI, then waited months to see Dr Morgan for about 3 minutes, long enough for him to pass me off to someone else in his practice, said I would get a call. NO call, so I called after two weeks, she says I need authorization that is why NO call.

Same experience when scheduling for NP and MRI at this office but I did not need authorization any of those times, I used my private insurance and medicare. Billing, billed me when they should not have and then said I had to wait a month for my money back. I finally get a call for appointment, another 3 months out. This is why veterans get so depressed, No help at VA and NO help at the docs they send us to.

Thanks for nothing Dr Morgan after waiting months! Depressing just like the last time they sent me to your office a couple years ago and you did the same darn thing. Months and months of pain and passed off every single time only to be told months more of waiting for help. I give up on these people. Oh and to top it all off, $95.00 for a copy of your medical records to take elsewhere.

Bad experience with front desk. Olivia, a trainee will never learn, she was extremely rude and incompetent. Never apologized for her mistakes, she didn't update our insurance information and charged us wrong. Fortunately, a nice woman (who deserves all stars) helped us and apologized for Olivia's mistake. Even towards the end, Olivia was rude. We were given appointment to see the doctor, instead a nurse practitioner attended us. I will never recommend this place. This place needs to just close.

Dr. Demers did a great job with my surgery on August 4. He's professional, straightforward, confident and competent. Jennifer his APRN was also very good. Support staff is very efficient at the logistical aspects of making the office run well. Wayne and Jenny in their imaging dep't. are very good at what they do. Overall highly recommended.

Terrible! Dr. Demers said that he would not entertain the idea of performing back surgery. fair enough, he is the dr. But, the staff was awful. once done with my appointment, they left me on my own to make it to the front of the reception area, when it was clear that i could not walk very well on my own without the danger of falling! These people are so uncaring, and that is supposed to be their business. wow, just wow!

I was with Dr Blake for three years and at first I was getting good pain relief, then all of a sudden, Blake decided that, regardless of my pain level, my pain medication was going to be reduced. He reduced it so low that I was hurting all the time. When I asked about the reasons why, and expressing my concern that I was hurting all the time now, I was told by Ashley, that even though she new I hurt, this is the way it was going to be. I'm now with Sweetwater Pain and Spine and Dr. Burns, is a God sent.

He has helped me so much. One thing I noticed about Burns is he offered shots, ablations, and eventually a pain pump. Dr. Blake's office never offered me any of those. So no, avoid this office at all costs. With that being said, Dr. Jay Morgan, who is a neurosurgeon, is absolutely awesome. He is one of the best. Dr Blake's office is on the pain management side, and Dr Morgan is on the neurosurgery side. Don't confuse the two. They are not even close to being the same. I have been seeing Dr Morgan for five years now and he also has helped me so much. This post is more so one the pain side.

I read other reviews and I understand. Though my experiences weren't bad, I do question a few things. I had surgery on the C6-C7, from Dr. Demers in 2013. He did a great job. My aftercare was okay. I can't complain. My dad had back surgery three times, Dr. Demers was the surgeon each time. They were careful with my dad's heart condition each time.

Communication was good with staff. I called them many times with concerns and questions. They even helped with home health care. Why 3 stars? I just wonder if my dad's surgeries could have been farther apart. His body was weak. He had heart surgeries and a surgery for an abdominal aortic aneurysm, in between the back surgeries. In 2 years, he had 5 major surgeries.

Why didn't any doctor stop to let his body heal? He died in September 2020 from cardiogenic shock, at Stanford. The abdominal aortic aneurysm was leaking and he had to have emergency surgery. It was a traumatic experience. My point is, maybe someone should had said his body was too weak for all these surgeries. His vascular surgeon did say no to the last back surgery (July 2020).

But Sierra Neurosurgery Group found a vascular surgery who said yes. And did the surgery. Dad died two months later. I just question all my dad's doctors. Including his cardiologist.

I had an appointment with Dr Jay Morgan today at Sierra Neurosurgeon Group however I never saw Dr Morgan. I was handed off to someone who did not identify if she was a nurse or doctor or what. She was very rushed and did not even review the 2 MRI's I had done. The VA sent me to them but they did nothing so I think the VA is getting ripped off here and I am going back to the VA and report this substandard service to them.

The worst part is I never saw Dr Morgan and the woman I saw didn't even review the MRI's. She had a very rushed and rude attitude. So now I have to go back to the VA and ask them to re-send me to a neurosurgeon because I didn't learn anything about the MRI details of my back problem. Totally unsatisfactory in my opinion.

The office staff has been very rude to my friend when she has tried to make an appointment. She does not have a yelp account but I really wanted people to be informed so this doesn't happen to them. They do not return calls, have no compassion, and they do not listen. She unfortunately, and hopefully fortunately has to go elsewhere.

This place needs help on customer service. You leave a phone message and the never call back. When you confront them about calling. The comeback with a yes I called. But them will never leave a message. The only way you will get appointment is go in to the office and tell the front desk you would like a appointment.tbid the only way u will be seen.

Phone or email will not work. The doctor I finally saw was ok for 10 minutes or less. She told me to come back if I have problems. I did by going to the office and tell the front desk. She went into the backend cane. Back tell th

Saw Dr. Tolbert in July for decompression surgery. It was emergent and after being hospitalized for a week and having another failed surgery two nights prior he came in and saved the day. I've been suffering for 30+ years and he gave me my life back. He was very thorough in explaining and I'm forever thankful to have my life back!

If you are in pain from a neurological disorder, don't expect to get quick service from here. As an established patient, I needed to schedule a repeat of a procedure. I made the appointment but the soonest they could see me for it was 1.5 months. I agreed. Two weeks later, they called back and said my insurance company needed me to come in for a consult first before they would pay for the procedure. SNG would have to cancel my initial treatment appointment because they could not schedule the consult before the scheduled treatment date! That would mean my original treatment appointment would now be extended out at least 2.5 months! So sorry you are in pain.

Refused to see my wife because she was 4 minutes late. After additional discussion they kicked us out. They told her that she should have remembered. Guess Sierra Nuerosurgery Group doesn't realize that their patients have memory issues. They must not care about patients that have brain issues. Sierra Nuerosugery failed to provide reasonable ADA accomodations and violated HIPPA rights.

This office provided me HIPAA protected information about my wife without asking for my identification AND she did not authorize the release of any information. However, the Office Manager provided me with information related to her treatment, appointment and referral. Did I mention they told her that she should have remembered even though she knows she has a memory issue that is well documented in her file. Go somewhere else please. This office needs to fall apart. Most recent reviews are negative.

My pain Dr sent me for a surgery consult. I saw the PA not Dr Vacca. I am terrified of surgery as I have other serious health issues and my surgery in 2018 almost killed me. I told her this. She had my MRI and really could say nothing to reassure me. She was just like ok we don't push surgery on people. I was trying to ask what my specific surgery would entail and she didn't know the answer.

Just felt like a waste of time and money. Precious energy I took to get out of bed and shower being sick with chronic illness. I want to speak to an actual surgeon. How can you commit to a surgery if you don't know all the details or even meet your surgeon? Oh the kicker. A full course of physical therapy (for a chronic condition that won't get better) just to get a MRI.

She wouldn't even TRY to see if my insurance required the physical therapy. She also told me my pain Dr might wean me off meds if I don't have surgery because that's happening all the time. So I have to risk my life for pain control now? What happened to caring about the patients quality of life? I want to know everything before I commit to any surgery and I am entitled to! Thank god for Kratom! If you're in pain and your Dr decides to stop meds consider it. I know it will be there at least.

This is an amazing group of professionals wanting to help the world get better. 2.5 months after spine surgery, the difference bis amazing. The quality of care before and after the surgery was just amazing. I'm looking forward to seeing them again when it's time for the next surgery. Thank you Dr. Demeres.

I remember someone saying to run from this place I wish I listened. My appointment was scheduled six weeks after my first visit to Dr. Blake. I tried calling for a good two weeks so I could get a list of medications I am not supposed to take. They are never and I am repeating never answering their phone. No matter what department you are trying to reach or what Dr. you're trying to get a hold of they are never answering the phone.

My appointment was scheduled at 12 o'clock. It was 12:15 when I decided to ask how far behind they. I was told 45 minutes from Sandra at the front desk. Not even sorry. I got into the examining room at 12:25. It was 1:05 when I walked outside a room to ask if I could have some water because nobody came into the room to apologize or check on me.

When you are in pain it's enough it's self not to mention you have to be frustrated and you have to wait hour and 15 minutes for your appointment that was scheduled six weeks before. I finally got into the room I got my injections done and trust me I've had several injections and ablation done on my back I know the relief is instant.

Unfortunately that didn't happen this time. On my first visit I was very specific and I told Dr. Blake where I feel my pain this time he decided to go lower without even examining me first he just started poking my lower back with injections. I went to recovery room and waited 10 minutes for someone to show up. After I was asked basic question his assistant asked me how much of a pain do I feel.

I said I don't know really my pain level is the same which after he asked and what was that pain level? I mean didn't you write that down when you first talk to me before the procedure. You have to have it written! People are very rude, not worth my time, money or stress. Do yourself a favor and go to see doctors at SiverStateSpinecare.please

I would advise anyone to run, not walk far far away from these criminals who pose as medical professionals. After refusing to refill a medication I've been taking for 8 years, the new one they prescribed was far more dangerous and I began hallucinating. I called the office right away. Not only did no one return my calls, when I showed up at their office, they had me go into my cell phone log to "prove" I had called. What?!

They are incapable of accepting responsibility for their mistakes. I was diagnosed 10 years ago with a brain abnormality through 2 different MRI readings. Upon my first visit, I was told I don't have the abnormality. Arnold Chiari malformation doesn't just disappear! This was my experience dealing with Dr Blake who was eager to brush off my complaints, rush me out of my appointment and pass the buck to their "pain management" office. So, then I go to see Ashleigh (the world's worse nurse).

I have never dealt with this extent of ignorance in my life. She made it impossible to be approved for my CDL job because she wanted to be right! Luckily, I found a compassionate new doctor who spent 2 hours with me at my first consultation and will be able to keep my CDL. Ashleigh's condescending nature, lack of general knowledge and inability to listen to patients makes her ill equipped to perform her job.

Not everyone is a drug addict and it's inappropriate to treat patients as though they are drug pushers off the street! If you're looking for people who will take a comprehensive and thorough approach, go anywhere else but here. They think you are at their mercy! There are other options! I will be reporting this company to the BBB and looking into legal ramifications for their negligence when prescribing medication that caused me hallucinations. It's negligent to ignore a patient when they're under a prescriber's care.

Recommend everyone take their business elsewhere. They will steal your money and refuse to call you back. They will treat you like a number without regard to how it affects your life. Out of all the times I was seen, only once was i given enough time to complete the form they ask you to fill out regarding new or worsening pain! That is NOT pain management. They do not care about their patients!

I cannot recommend this office for multiple reasons. But ultimately I felt like the doctor didn't really answer my questions, and had a general lack of empathy for my condition. He recommended surgery but didn't go over any of the negatives and potential for life-changing disabilities from it. I will not work with a doctor that can't communicate clearly to me and be concerned for my long-term health.

I also won't work with a doctor that (in my mind) lacks empathy. His office was less than stellar. They were unable to communicate effectively and efficiently with my insurance company. My primary care doctor was ultimately confused with what to do since the notes they received lacked any details resulting in further delays in my care. Furthermore, scheduling was almost a complete nightmare at first but smoothed out in the end. Ultimately, I chose to go to another Neurosurgeon in San Fransisco after about a year of mix-ups. The new surgeon and my experience there were like night and day. I will never again trust Sierra Neurosurgery Group for my care.

Was very unimpressed. I was referred to see Dr. Demer for residual numbness and weakness in my leg from a spinal injury. His schedule is rather booked so I opted to see his Physician Assistant in order to get in sooner. The PA was very professional and spent time reviewing my history and my current concerns. Mainly, wanting to make sure that nothing was still irritating the nerve and that I could push through increasing my physical activity despite my increase in numbness.

The PA said she would confer with Dr. Demer, have him review my case, & both of them would return with their answer. Upon entering, the first words out of his mouth were, "Well, you don't need surgery." I was certain he had walked into the wrong room and quickly replied that was never a concern for me and that wasn't why I had come to see him.

He never examined me or repeated any of the significant findings that the PA had found and quickly said I was fine and shouldn't be concerned about the numbness & weakness I was experiencing. I had to stop him from quickly trying to leave the room to ask him to explain why I was still having these symptoms if everything was indeed fine & how long I could expect to continue to feel "fine".

My overall impression. Unless you need surgery, he's not interested. He will not spend any quality time trying to diagnose and he is apt to rush you out the door if he doesn't anticipate their being a knife involved. I have been treated by several physicians in my history with my back. My father is an orthopedic. I know the difference between good and bad care.

I prefer doctors that will take the time to answer your questions and suggest surgery as a last resort not push it as their first treatment plan. Save yourselves the time and spend it with another doctor who's going to listen and not rush you on to his operating table.

I will have to agree with other people on this thread about the aftercare and follow-up from Sierra Neurosurgery Group. My elderly mother had a C2 fracture and saw Dr. Vacca initially in the emergency room. Trying to get information from either him or any of his staff after the initial care is proving to be very frustrating. Dr. Vacca's assistant seems scattered and front desk are very hard to get hold of.

In addition, the Reno office and Carson City office do not communicate with each other. While Dr. Vacca's name is on the Renown/Reno list, the Reno office will not work with you. We were at Renown with a cancer surgeon and she had to call Dr. Vacca to check on my mom's status. We heard Dr. Vacca on the phone refer to my mom as, "Oh, is it that 90-year-old?" My mom is 82 and is in a lot of pain from her fracture.

Both she and the cancer surgeon were both a little unnerved by his rude manner. Why is it always up to the patient or the patient's family to check up on every little thing? If we didn't have to deal with all the BS and paperwork all over again, we would change doctors ASAP.