Advanced Surgical Associates

I was left disfigured. I had a horrible experience as I was taken back to surgery 4 weeks later when my breast implant fell to the floor. I requested after pics to be taken so Dr. Testa could see his work. I was never even acknowledged. I suppose unhappy clients are just to be forgotten about. Now I will need reconstruction surgery.

From the receptionist to Dr. Rita Hadley. Nope! The receptionist said she'd be right with me. I stood there while she looked down at the desk. She was not writing anything. She was side eyeing the other receptionist to her left listening to her training a new employee. After a few minutes, she said, "OK, what do you need?" Don't know about anyone else, I had to take a really deep breath!

I waited 15 minutes past my scheduled time. I am sure if roles were reversed and I had been 15 minutes late for appointment, they would have turned me away! OUR time is just as precious! I was there for CONSULT on a surgery recommended by primary doctor. Doctor Rita Hadley: -General disinterest in me -Showed no interest in how I was feeling physically -Questioned my primary doctor's diagnosis -Did not explain surgery or procedure -Asked if I had any questions, and sighed when I pulled out paper with my questions -Spent 30 minutes with me and charged me $495 for a consultation Run! Run! Run! Keep running! Don't look back!; I reviewed Arizona Specialty Hospital, too! Read that review. TOP NOTCH hospital!

If you are looking for one of the best plastic surgeons in the valley you found your DR. at Advanced Surgical Associates. Dr Alvaro Testa, Jr.,M D, FACS is your guy. He is professional, kind, knowledgable and an artist at his craft. Not only did he make me feel at ease but I came out of surgery and my back pain was gone. Angela his nurse was communicative and so kind and did everything she could to help with whatever I needed. I highly recommend Dr. Testa and staff. Janna Krouse

Reception isn't super friendly and one of those places where you fill out the paper, tell a person, repeat the same thing that's on the paper that you told the person to another person. Appointment was pretty close to on time so that was nice as well as that seems to be an issue for some doctors. Not a fan of the repeating things multiple times but it seems common at a lot of Drs. Dr. Masur was great, I was pretty grouchy about having to be there (I super hate in person dr appointments and I go to lots of dr appointments because I have multiple issues) but I left in better spirits and with a plan that was very well explained and made sense (not what I wanted lol but did make sense).

Dr. Kadakia has the Best bedside manner. He really listens and cares about his patients. As do the great staff of women also!

I waited four weeks to get an appointment even though I'm an extreme case, they called one week to cancel with an extreme attitude problem. The lady at the front desk should find a new job, preferably where she doesn't have to handle people who have medical problems. STAY AWAY from this place. They have no compassion, no empathy, they have NO right to be working with people.

I've been grateful for my experiences with this office so far. Dr. Reitz was thorough, clear, and caring. The nurses/ staff are also so kind and I never felt uncomfortable despite my surgical site being my a**and that can be inherently embarrassing

Dr. Masur is FANTASTIC. My husband had a failed hernia repair early in the year with a different surgeon at a different facility. That surgeon was recommending a second procedure we weren't sure we were comfortable with, so we got referred to Dr. Masur for a second opinion in early August by our PCP. Dr. Masur allowed me to be in the room during the exam and spent an entire hour with us explaining the procedure he wanted to use and answered ALL of our questions.

He was very kind and encouraged us to keep getting opinions if that is what we needed to do, but was confident in his plan of how he would handle the situation. We were given his business card as well as 2 cards for surgery schedulers if we were to decide to go with this facility. A week later my husband called a scheduler named Olivia, however, she was away from her desk.

He then called the other scheduler, Vicki. Vicki offered a couple of different Tuesdays in October. My husband explained that unfortunately, the entire month of October was not an option, but he could clear time in August, September, or November. She was insistent on October. He had to tell her several times that October would absolutely NOT work due to job demands.

He also explained that if possible, he was trying to secure a Friday surgery date so that he would have the weekend to recover before going back to work. Vicki stated the doctor typically did surgeries on Tuesday and that she wasn't sure if he would have the equipment needed for his surgery on a Friday but that she would check with him. My husband thanked her and gave her a list of 7 or 8 Fridays that worked on our end.

She stated she would call my husband back after talking to the doctor to find out if any of those dates were available. Two weeks went by and we never heard back. My husband then (accidentally) called Olivia's number, (who didn't answer), and left a voicemail message explaining that he had previously spoken to Vicki and asked that someone return his call. Vicki called him back and sounded very annoyed.

She apparently had no recollection of their phone call two weeks earlier, had no notes on their discussion, and had not asked the doctor about any of the Friday dates. She was totally rude and still demanding he schedule the surgery for October (which he told her AGAIN, was not possible). She then claimed there were no more dates available for August or September, and that she did not have the November schedule yet but had him down for a specific date in November even though we didn't ask for that date?

Totally incompetent, unprofessional, inept, and unempathetic behavior towards a patient about to be put under the knife. Eventually the surgery was scheduled, and Dr. Masur was GREAT.--Way above and beyond 5 stars, (and his nurses are wonderful as well) but the rest of the office staff is terrible which is too bad as that reflects poorly on him. The schedulers as well as the receptionists who checked us in on our pre and post visits were NOT friendly at all.

Otherwise this would be a 5+ star review. On a side note (this likely deserves a separate Yelp review), Dr. Masur did the surgery at HonorHealth Scottsdale Osborn Medical Center, and the staff was so amazing compared to our first go with this procedure at a different hospital in the southeast Valley. From check in to check out, everyone we encountered at HonorHealth was so kind!

It was a completely different experience from earlier in the year with a different surgeon and different facility. We are so thankful we found Dr. Masur! He was also very thorough with the follow up appointment after surgery, showing us pictures, drawing pictures, explaining everything, and answering all questions. We absolutely recommend him if you're in the unfortunate position of needing surgery.

TERRIBLE customer service! Would never recommend. Should have done more research instead of blindly taking a referral from my doctor. I have a job which doesn't allow me to leave on time every day and the first time I had to cancel it was because I would be 5 minutes late due to traffic and I was rushing to get there only to be told over the phone not to waste my time. Attempted to reschedule and explained I would never be able to guarantee I would be able to get there 15 minutes before my scheduled appointment (mon-thurs) but was still encouraged to schedule an appointment because the doctor is only able to see patients on Monday's and Thursdays. Had to reschedule for a second time but told it was office policy I was not allowed to reschedule again. Will be finding another specialist. Customer service here was less than desirable.

I have never before seen such HORRIBLE customer service and care from a doctor's office. It is almost impossible to get through on their phone lines, and good luck waiting for a return call! We saw the doctor 3 months ago, and did the tests he requested. NO ONE HAS EVER CALLED WITH RESULTS! I cannot get through to talk to even a front desk receptionist, let alone a nurse or doctor. After months and months of this, I am finding another cardiologist who can deliver real care!

So go in for a consultation, Dr Haley said we can perform the procedure now. Not a big procedure, wow quick, they stated no need for a follow up unless I have problems. Bam easy. seriously don't understand the bad reviews. Very friendly staff. Smooth procedure.

I was referred to Dr Testa by my dermatologist office after she told me that I had melanoma and she impressed upon me my how serious and life-threatening it is and that I needed Mohs surgery to have it taken care of right away. I immediately called his office to schedule an appointment and left a message. I received a call back three days later from his assistant who told me that they couldn't do my procedure because they don't take my insurance.

When I asked about paying out-of-pocket she said that she didn't know anything about that, and reinforced they don't take my insurance and couldn't help me. No talk about someone else in the office I could talk to or how they would tell my dermatologist to find another surgeon, no suggestions about what I could do. I'm not sure why they would rather wait weeks or months to be paid by insurance, when I could pay them up front. Also, not sure why there is no compassion of empathy for someone who has a life-threatening condition. I suggest that Doctors or Medical offices that do not want to take life-threatening situations seriously should go through some self-questioning and self=examination.

Firstly, Dr. Damore was great. He listened, explained and gallbladder surgery went perfectly well. However, the "business" side of the practice did not perform as well and gets this rating. The surgery scheduler never contacted me to inform me that my surgery had changed to an earlier time and had to be rescheduled, resulting in a fair amount of inconvenience.

Then about a month after my surgery the office manager called to inform me that an email had been sent to another patient which included my personal health information. Because of these two avoidable and violating oversights, I would not go back to this practice.

Dr. Buckmire is a rockstar. I had repeated bouts of diverticulitis and knew surgery was going to be inevitable. I was terrified. So I went in for a consult and he patiently answered all my questions and even handed me a tissue as I was so scared and emotional. He spent longer explaining things than any other physician I've seen. I decided on the surgery-still scared but he remained reassuring.

Surgery went much better than I anticipated. Post surgery my pain was very controlled. He visited me in the hospital several times. The nurses like him as he is respectful toward them as well. When it came time for me to be discharged and things were being unnecessarily delayed, he was an advocate for me and took care of it promptly so I could go home, where I wanted to be.

I had very little problems afterward and I am feeling better than I have for a few years. He is highly skilled, and with the bedside manner you want. I have already recommended him to others considering surgery. Thanks Dr. Buckmire!

To preface; I had an amazing experience with Dr. Marini, and my surgery was wonderful and his medical staff and assistant was great. My issue started today. I was just told by the billing department, (Lisa) that I would owe more money for surgery. It was NEVER explicitly explained to me that I would owe more after I had made a payment for my surgery (prior to it happening.) I made a payment, had my surgery, and never heard anything about it again, until receiving a bill a remaining balance today.

Upon calling Lisa, she had zero remorse for my situation, and inferred a "I'm sorry you were misled/feel that way, " rather than show any empathy to my situation. I feel completely swindled with added cost that I was not aware would occur. I'm most upset with how Lisa handled this situation as she was very short with me on the phone, and only apologized after I expressed how unemotional and sympathetic she was being towards me. 10/10 recommend Dr. Marini/his associates, they were wonderful, kind, and courteous through the whole process. It's a shame this happened, as I will NEVER recommend this place to anyone solely for what happened to me with billing and the way I was treated by them.

Dr. Testa preformed my breast reduction in December of last year and I'm very pleased with the results. They look amazing with or without a bra. The staff got back right away to me anytime I had a question or needed clarification. Thanks Dr. Testa and staff!

Had surgery here and never received a innperson follow up which was alarming, I've had lots of surgery and the dr always follows up and checks incision removes staples ect, this place had a secretary call and say there was no follow up appointment and if my surgery site looked ok.wow. you are on your own here after they cut you they just want to do the surgery and get paid thats it, they should be reported for negligence.

This place was great. I had my gallbladder removed by Dr. Haley. He came and talked to me.before the surgery, made me feel.more comfortable. The OR nurse and and the anesthesiologist came and introduced themselves to me before the surgery as well, answered any and all of my questions. Everyone that I met from the girls at the desk to the nurses and doctors were great. I would most definitely recommend them.

These cats ROCK! Awesome staff and Dr's. Doc Masur is sharp, easy to speak with, and the offices were immaculate. Staff professional and friendly at the same time. If you need a general sawbones, methinks he's a guddin'

Long term patient here. Seen 3 doctors over the course of 9 months. They were more than happy to take my money over the course of 4 surgeries but when it came to actually fixing my problem they just made it worse. No one has answers for me and after questioning the doctors on if they had consulted anyone else they said no and that they were the best. Quoted me that it could take up to 10 surgeries with a 60% success rate to fix me.

I've decided to go else where with a doctor who has a much better track record. I have been traumatized by these people and they were downright nasty 95% of the time. Most of the time they don't even answer their phones or call you back. Even if you are having a real problem or are in pain. If you love being treated like garbage while playing thousands for it, by all means this is the place for you. I would never recommend this practice to anyone.

Dr. Reitz did a great job with my surgery. She, the other physicians, the nurses, and their other employees provided me with outstanding service. It is clear to me, after three visits to this place, they run a tight ship and actually care about their patients. I hope to never need their services again, but if I do, I won't hesitate to use their facility and personnel!

My mother recently had surgery through Advanced Surgical Associates. I wanted to take the time to call out and appreciate Brandee Nelson. The five stars provided are due to her care and follow up as a office manager. She went out of her way to coordinate the covid testing before my moms schedule. She made sure we were aware of pre-surgery prep procedures. However, the most important was when the hospital called us at 2pm on Friday stating they didn't have paperwork from the office.

Due to covid the office was already closed and we promptly received a call back from her and Dr. Szafranski letting us know not to worry and to still go in for surgery as scheduled. During and after the surgery Brandee reached out to see how my mom was doing as well. Top notch service. An amazing employee. Thank you Brandee!

Hello! Can you please schedule me? Answer a call? refer me someplace else? Buller?

Without getting into too many details I found this office to be clean and the back-end staff knowledgeable and friendly. Easy access from Dobson with a fair amount of parking.

I had the best possible surgical experience here. The entire team was exceptional in their communication and compassion. I knew when I met Dr. Sumeet Kadakia for a consultation that I was in great hands. Being my first surgery, I was very nervous but really just ready to have it over with so I could get back to normal health. Every person I encountered the day of surgery had a kind smile and did everything possible to make it a smooth process.

All I could do was relax and let it happen. They took great care of me and ensured I was comfortable from the minute I walked in until the minute I was in the car and heading home. I had zero issues before, during, or after my procedure. Billing has also been simple, everything has fallen into place just as they said it would with insurance and pricing.

Again communication was great. I made sure to ask questions and if I didn't understand, I asked for clarification. It was almost too easy. I highly recommend this office and if I ever need to, I would easily choose to go here again. I cannot say thank you enough!

My husband had a hernia repair done by Dr Matthew Marini! Very professional and he had minimal post op pain! We were very skeptical since we are from Ohio and did not know Doctors here. I would highly recommend him! Explained things very thoroughly and happy to have found him!

This is in regards to the RACIST receptionists that sit up front. Most people don't need surgery because they feel good and those RACIST women that sit up front clearly do not like white people. They are rude and treat everyone like garbage. It's too bad because the nurses and physicians are great.

Clean, quick and efficient front desk service. Back to Dr. Hadley in about 5 minutes. She is straight, to the point, and doesn't play around. Some may mistake her direct approach negatively. I rather liked her a lot and although she couldn't help me today, I would go back to her in a heartbeat.

I was referred to Advanced Surgical Associates by my primary care physician, I had a small issue that became a big issue quickly and needed the care of a specialist. I needed to have a procedure done immediately and was honestly scared due bad previous experiences. Dr. Cortesi and her Medical Assistant Melissa took amazing care of me, better than I expected by far. Dr. Cortesi was incredibly skillful in the surgical aspect and Melissa went above and beyond, not only with immediate care but also helping my wife to fully understand how to properly take care of me afterward. I've bounced around from doctor to doctor and this was the first good experience I've had in a very long time, couldn't be happier with the care I received. I will go out of my way to refer anyone who is in need in the future, thank you!

Pretty disappointed. So looking forward to this appt and relief, instead the RN and Dr treated me like a burden. Fat shamed me and then when I asked about out of pocket cost for what my insurance would not cover they treated my like I could not possible be able to afford it.based on what I don't know.these ppl didn't show to me that they actually cared it seemed more like a lipo, botox mill.

I was diagnosed with several nodules on my thyroid and one was pushing on the trachea so I was told by my Endocrinologist that I would need to have either half of the thyroid or the full removal. Dr. Masur was so patient and kind. He was very knowledgeable about the procedure and gave my family and I different scenarios and helped me in deciding on the best approach for me.

He told us about each and every step which would take place before and after the surgery. I have never had a doctor who was so patient and thoughtful he spent about 30 minutes with us. After having the surgery he was just as thoughtful and considerate with me and my family on following up. I would definately see him for any other surgeries needed.

I had my appointment with Dr. Susan Cortesi today to have a lipoma on my arm taken out. She had the best bed side manner, walked me through the entire process, and continually checked in with me to ensure I was comfortable. In today's world, it's easy to have medical providers not take the time to do what's necessary to make you feel comfortable and answer all your questions.

It was clear I was her first priority. Not only is she fabulous as a human (you pick up on this within minutes of chatting with her), but she is clearly a top notch medical provider. I was in and out quickly and the procedure couldn't have gone better. If you are looking for a provider with a huge heart and the skills to match, Dr. Susan Cortesi should be your first choice. Thank you!

Dr. Testa was my surgeon for some surgery under my scalp. His bedside manner is second to none. I truly believe he is one of those rare people who does God's work through his mind and hands. I have never been under anesthesia before and he put me at ease. He explained the surgical details in terms I could understand. Post operative visits have been great. The repair surgery is looking great. I am so happy with this surgeon.

I first met Dr. Theodore Haley in the hospital when my PCP introduced him to me as a surgical consult. I was quite resistant to him at first, since he was telling me I would ultimately require surgery for my complicated diverticulitis and I didn't want to have surgery! But of course he was right, and two months later he operated on me. Dr. Haley has proven himself to be not just highly knowledgeable and professional, but personable and very kind.

His follow up has been phenomenal - he has even impressed my home wound nurse with his level of follow through. She said that most surgeons aren't that invested. I have had a long recovery due to many complications not related to the surgery, and throughout it all I have always felt that Dr Haley and his staff truly care about my well being. Speaking of his staff, I can't end this review without mentioning Laura, Dr Haley's medical assistant. Laura has been wonderful about submitting paperwork for FMLA and disability, making sure I had painkiller prescriptions in a timely manner, and forcing the skilled nursing facility I was stuck in to order tests that Dr Haley wanted and that they were dragging their feet ordering. I really can't recommend Dr Haley and all his staff highly enough. If you require surgery, you can't do better than Dr. Haley.