Urgent Care & More-Er: Tamsen Mark

Uncertain what the negative reviews are about, but from my perspective, and as a first time patient, I couldn't be happier with the excellent services provided. The front desk was helpful and informative, explaining there was one person ahead of me. I waited about 30 minutes and after a brief exam and a few questions with the nurse, I met Dr Katrina John. Dr John was very professional and extremely pleasant.

She immediately diagnosed my concern, and prescribed the appropriate medication. I would have absolutely no hesitation returning, especially when your GP is unable to get you in the same day. Great job Dr John and team!

Fractured my elbow wrist and hand. I didn't have insurance. I paid $200 to be seen and another $100 for 2 X-rays. Weeks later I wanted a checkup and paid $150 for that. I was very happy with the cost. Doctor and nurse were good and they helped me get big discounts on the prescriptions. I'd go back

Wouldn't recommend to anyone. Refused care or even to offer advice/comfort on the severity of my injury and if I should go to ER. Receptionist didn't look up from phone call for several minutes when I was standing there clearly distraught and bleeding. Doctor literally looked at me crying and then looked away. Horrible and disappointing.

Very unprofessional. Male doctor touched my breast (to check for mastitis) without a glove and never washed his hands before or after. Never even touched the lump and gave me antibiotics without even Palpating the lump. Even told me to not nurse my child on the affected side. Do not go here. This place is insane and so are the doctors. 1 star is one too many.

Holly is the best! Nobody's a happy camper as an urgent care patient, but with medical staff like Holly, you are guaranteed to be treated with kindness, warmth, and humor to help get you through. Dr. Katrina Johns is highly capable and helpful as well. Front desk staff are kind and capable as well, and I have had great experiences with the medical providers as well. This office has a local feel. Easy to find, good parking. If you show up relatively early, the wait is tolerable. I highly recommend this clinic!

The entire experience here was awful from beginning to end. The receptionist was extremely rude, abrasive and condescending. She spoke down to me and acted as if I was interrupting her by asking simple questions (ex if they take my insurance. simple question). The nurse who brought me to the room didn't introduce herself, practically sprinted back to the exam room, and did not let me explain why I was there for more than 20 seconds.

She also never closed the door to the room. The doctor, for the 30 seconds I saw him, spoke down to me as well. He didn't allow me to explain anything either and prescribed medicine off one thing I told him. I was told to "go sit over there" while I waited for my prescription which was basically tossed my way before the nurse ran off again. I totally understand wanting to be quick and efficient BUT the place was totally empty. I'd avoid this clinic at all costs.

I received very efficient, professional care today for an acute household injury. Front desk staff were gracious and helpful on phone and in person. The physician's assistant who did intake was efficient, informed and caring. Dr Tamsen was terrific: obviously well trained and experienced; generous and pleasant in discussing my situation and management.

I felt very well cared for and glad they were so available & convenient. A number of the previous negative reviews seemed to revolve around insurance issues which unfortunately can be a problem anywhere. On the whole, probably better to know up front if there is a coverage issue. Thank you to this team.

I should have read the prior reviews before coming in here. First off, the location looks very sketchy from the outside. The building has very dark tinted windows and does not look to be open. There are small poster board like signs that say "urgent care" in the grassy area. There was one car in the lot besides mine, and I waited about 30 minutes before being seen.

The front desk staff (Holly) was extremely rude (and not wearing a mask initially). By reading the previous comments, there seems to be a trend. I overheard heard her on the phone, and she was equally as rude. She told me my insurance was not accepted. I told her I was just sent from another urgent care here because this one was in network. She took another look at my card and then said it was accepted? I'm new to San Diego and had never researched urgent cares in the area, but I will absolutely not be returning here and would not recommend it to anyone.

They were great understanding and treated me very well. I love the fact that they don't stereotype you or make you feel like you're wrong to have the issues you have! You have a lot of addicts that mess it up for the ones who really need help not saying they don't need help! You can't just treat clients that way if you had a bad experience and they made me feel great also the color of my skin was a non factor, It makes you feel wonderful when you're sick and you're being treated with proper care! Good job guys keep it up!

So I have insurance. Blue Shield PPO but did not have my card. I have a picture of it on my phone but they will not take it like that. They said they could not photocopy it but they could my ID. I said so I can't be seen and they said no unless I can fax my card over. I said I have a photo of the card on my phone. They said they could not scan it. However if I don't have insurance, I could be seen. Good job.