Simon Robert OD

The staff there is really friendly. The receptionists and the techs are all lovely. Dr McCabe though, in 2 out of the 3 times I have been there, has rushed through my appointments. he was very short when answering my questions and wasn't very friendly. The care was not what I want from a healthcare professional, and I'm not sure I'll be back.

Dr. McCabe May be a great ophthalmologist but patients are quadruple-booked and treated like it's a cattle call. Seriously. I've witnessed patients straight out of surgery, myself included, waiting :3+ HOURS for a post op exam. As a former healthcare provider, I know that scheduling patient appointments 5 minutes apart is not only unnecessary, it's unethical. Apparently, Dr. McCabe care more about hurrying off to the golf course than he does his patients. Loved the results of my surgery, but, honestly, I won't return. Ever. My time is just as valuable as his.

Both my husband and I are patients with Dr. McCabe. We absolutely love him and his staff. There have been some times where we have waited longer than usual but the visit and the work he does are always worth it. Dr. McCabe spends the time to talk with you, make you feel comfortable and to be sure you don't have any further questions. He has done an excellent with my left eye and two days after surgery I am feeling no pain and ready for the right eye. I wouldn't go anywhere else.

I am relatively new to the Murfreesboro area, and I was trying to find an eye doctor that was close to home that I could become established with because I have a history of Lasik eye surgery. This doctor not only had me wait for about 7 months before I could get into an appointment with him, but also told me that I may or may not have glaucoma. I am a young woman with no significant health history and no significant eye disease history in my family.

I was very distraught when he told me this and I felt like the staff didn't seem to care. They were more worried if I had my covid vaccine. I also did not get glasses this day, but I'm not sure if this is a standard procedure? Anywhere else that I have gone, I have gotten glasses ordered the same day. They basically gave me a prescription and said you can go have this filled somewhere else gave me another appointment for a month later for a glaucoma test and then a month later for the results of it.

I then went to my original eye doctor two hours away back home and they gave me a completely different prescription for my eyesight and told me there was no way I had glaucoma. I definitely do not recommend this facility.

On Tuesday May 18th, I came to McCabe Vision Center for my eye exam, As always he and his employees are very polite. However, on this day I had a awful experience with the Medics transportation service. When I finished there at the Center I contacted the bus service making them aware I was ready for pickup(I have a wheelchair). They claimed i would be picked up in 20 minutes therefore I patiently waited after 30 minutes I contacted this company again and was told my pickup would now take 1 to 2 hrs.

I was left there for literally 2 hrs. Whereby this experience was the worst. One of Dr. McCabe employees whose name is Kim promised not to leave me until they finally came for me and I want to acknowledge the kindness shown me by Kim. Thanks Kim

Been going to McCabe Vision Center for years. Staff is great but Jessica (tech) is amazing! So courteous and cheerful. Always smiling and puts you at ease before any procedure. Very knowledgeable.

Excellent services and knowledgeable staff. Dr McCabe provides a thorough exam and an excellent explanation of the results! The appointments are normally very prompt. No long waits past your appointment time. Very satisfied with the medical care here.

My experience with Dr. Koch was okay at 1st but after the 3rd appt I got tired of beening sent to the Retina center after each visit at McCabe. My 1st visit to McCabe Dr. Koch said I am not legally able to drive but sent me to the Retina center because I needed injections? I was left confused but took it seriously so I went to the Retina center to be asked what I was doing there only to be told if my eye sight got worse then they will proceeds with treatments plans.

Confusion again?.anyways because they are specialize I have to pay more than the regular copay. Went back to McCabe to her asked me what happen after I told her she schedule me for another appt at the Retina to be seen by another doctorfor the same results as the 1st. I got tired of paying for the same results and nothing truly being done. I am switching eye doctors because although the staff was nice she seems to rush through the exam and because she kept sending me to a specialist to spend more money for the same results. I feel like a dollar sign rather then a patient at McCabe.

My experience with McCabe Vision Center was less than favorable. I went for 4 separate visits. 2/21/18 New eye exam, 2/21/18 Refraction, 3/30/18 HVF Lid fields/Bilat, 3/30/18 External Bilate. I was originally seen for blurred vision. Beyond the blurred vision, i had an issue with sagging eye lid's, which obstructed my view. I went through a barrage of test which determined I needed a procedure called, Dermoplasty.

This was submitted and approved by my insurance. I was ready to have the procedure done, just needed to be informed on how the process would go along with meeting the Dr. McCabe who would be preforming the procedure. I never once met Dr. McCabe! I was informed by the scheduling nurse at my last visit, I would receive a phone call within a few days by the Dr. nurse, Elana to schedule the appointment for the Dermoplasty.

A week or so went by and I never heard a word. I called in and spoke with the scheduling nurse again and explained I had not heard back. She stated she would communicate with Elena and have her call me. Another week had gone by and still no word. I finally called back, left a message and later that day Elana called. Elena stated the Dr. had been out and she would call back in a couple days.

I did not receive a follow up call. I called once again and was connected with Elena. She started to schedule the appointment, but I expressed, I first wanted to know the details of the procedure. I also expressed I had never met the Dr. She gave me a brief description. Elena explained this procedure was performed while awake. After the lack of follow through and communication, along with the procedure being performed while awake, I felt it in my best interest to research and find another reputable Dr./facility as I had no confidence with McCabe Vision Center I found a great facility out of Nashville, had the procedure done and everything turned out great.

If my experience wasn't bad enough, The facility in Nashville called Mccabe's to request copies of my previous test. McCabes stated I had not had any test done. I was so beside myself at that moment. It's one thing if you drop the ball, do not follow up or communicate effectively, but to blatantly state I had not had any test taken was just wrong.

The crazy thing is, I have a copy of the billing that my insurance covered. I would strongly suggest, a company wide meeting on the important issue such as, customer service, communication and follow through

Amazing! Dr. McCabe is the Very Best. His Staff is A+. He is professional and.very kind and thorough. When my surgery was complete I was amazed at how I felt I could see so quickly. I will refer everyone I know to him for fantastic service. I love his staff. they are proficient, kind, friendly and very sweet. He will always be my Eye Doctor! They are 5.0.

Plus Stars. Thanks. I have completed my 2nd surgery for cataracts to both my eyes now. Dr. McCabe and his staff are great and such a kind professional great bunch of employees. he will always be my Doctor. being able to have real vision in both my eyes is fantastic. never doubt Lasik. no pain or distress and quick healing time. Thank you to all of you.! R K Monroe