Brockton Hospital

My review is for the physical therapy department at Liberty st. I was referred by my orthopedic to received PT due to a continue hip problem even after surgery with one of their physicians and also for a torn meniscus which having said hip problem cause me to slip and injure my knee. From when I first was referred to now which it's been 3 months I was only able to do 4 PT because they didn't have any availability and 2 of those visits where the initial evaluation and a second with only having 2 actual therapy appts.

I will get a new scrip from my Dr and go some where else. I even keep calling almost everyday to ask if they were any cancellations and they didn't had any and never called me to offer one.

I will start with saying that I have been forced to deal with rude receptionist who when asked questions they do not care to answer or are to look into to clear up misunderstandings and given misinformation. Often they prefer to walk away rather then help. Secondly any attempt to contact my primary care by telephone and being sent to the dreadful call center has often frustrated me by waiting on hold for up to 37 minutes.

It is hard to believe that a healthcare facility would rather infuriate it's clients than upgrade their phone system. (Zero stars) On multiple occasions I have been asked to change my appointments and have had to leave the office due to excessive amounts of waiting time. My appointments have had waits of over an hour while being the only person to see my primary care physician. (Zero Stars ) Due to covid 19 I am forced to continue coming to my primary care physician otherwise I would most definitely change mine.

Horrible. Take 4 months to bill then call a week after you paid trying to collect because they cant see its processing. True story

Horrible- No communication between offices/Drs. On hold for 45 minute- No one cares- No follow through-This hospital is a drive through medicine- If there were o stars I would do it

I have never experienced such a lack of professionalism in a medical Care facility the inability for them to answer the phone or to get back to their clients because that's what we are clients is horrific. If I wasn't forced to contact people like Dr gandagi and or his staff because of my wife's illness I would never deal with them there's no way of giving negative Stars so what I'm giving you is is a gift by giving him one so what I'm giving you is is a gift by giving him one star. I wish the Massachusetts medical board would take us more seriously and actually investigate them properly

Dr. Noreen Iqbal was my fathers pcp. I needed his paperwork filled out so I can take care of him at my house on hospice. It took 3 weeks for that to be filled out. In the mean time I had to pay people privately to care for him. Then to top it off hospice contacted her to sign the death certificate and REFUSED. What kind of doctor does that. I really really hope she does not care for any loved ones. I wish there was a - star on here.

I echo the sentiments of the other reviewers. Horrible service on liberty street. Needed help with a problem with my leg- it took urgent care 45 minutes to see me. Then I received a call asking if it was ok to get other meds and never did. I called several times and was given the run around with a prominse of a callback. After a week of agony, I got results, but I had made a complaint on the website. I r eceived a callback and explained the situation. She stated it would go higher and would get back to me. Its been a month- no response.