Kilmore Eye Associates

Kilmore Eye gets high marks in my book. I've scheduled appointments very early and late due to work and never had a problem with any staff member. Dr. Pratt restored my vision with cataract surgery and I've waited a year to write this review just to be sure of my vision outcome.

I have gone to kilmore Eye Assoc for years. They stayed when closing to see me. Suddenly I couldn't see. I had a detached retina. They were kind, patient and this was after I held them late from closing. I have always received excellent care. The optical shop in their office has excellent service, reasonable prices and I just purchased another pair from them this month. I recommend them highly.

This establishment is unprofessional. I've been trying to get a contact check appointment for three months. They cancelled my appointment on two separate occasions with very short notice and had me re-scheduled 2-3 weeks later. The workers at the front desk are rude and condescending on the phone. For contacts, go somewhere else.

Very friendly staff, appt. time was kept, Doctor was personable, friendly and took the time to explain my vision treatment plan and why he was recommending this plan. He also thanked me for choosing Kilmore. They have a nice selection of frames in their optical shop and they also have contact lens options. After looking for an eye doctor for the last few years, I will be keeping Kilmore as my eye doctor going forward!

I've been going to Kilmore Eye for 10+ years and have never had any problems at this office. I've never been billed for anything unexpectedly. Dr. Hershberger is very professional and thorough in his exams and explains everything as he completes the exam.

Dr. Foster E. Kreiserit dident exemene my sons eye he said" he might have a cyst" from far away without evan toching him and then he said take him to ER and i was charged $60 so professional Unbelievable

Always happy with my experience with Kilmore Eye Associates. Easy in, easy out. The doctors are always very nice and helpful. My dr. (Dr. Hershberger) is a great guy.

My experience was the same as the other reviewer. I have gone there for years and do like the doctors, however the scheduling and billing staff leave a lot to be desired. I have had scheduling issues more than once. Once I showed up for my appointment (after taking time off work) and they told me they didn't have me scheduled. There have been multiple billing issues as well.

They now out-source the billing which improved nothing. I had them debate Davis Vision coverage for a contact exam when I HAD THE COVERAGE OUTLINE with me. They ultimately refunded the credit card, but only AFTER I had to get Davis involved making calls to them. It was ridiculous. Fortunately Davis was very good to deal with. The facility is nice, but don't get sucked in. you will likely regret it.

I made the switch this fall to another doctor. Funny, I post the same negative review a few months ago after the last straw and it seems to have disappeared. Hopefully this one stays for others.

We continue to be frustrated with Kilmore's billing process. They have made it so hard to contact one person and get an answer it almost feels like a pyramid scheme. We have been going here for years and over those years there has been one billing issue after another. First it was we lost our credit card payment and they want us to pay again 6 months later; next it was sorry I see you've already paid we are going through an office change bare with us; now they have a 'new' process which includes talking to three different people to find totals, payments, account history.

And all this while Kilmore threatens to send me to the credit bureau. I'd like to do the same with them. It's such a shame because we do like Dr. Hurshburger and we will miss him as we are now looking for a new eye doctor.