Heacock Gregory

Dr. Mike Pardo is the absolute best! When I found a lump in my neck and another physician dismissed it, he jumped on it. That action saved my life! My cancer was caught and treated early as a result of his care and quick action. He has also operated on both of our children when they were young. He is outstanding in every manner. Explains things thoroughly and takes time to ensure you feel comfortable and informed. The entire practice has been lovely to deal with. Highly recommend!

I highly recommend this office and this staff. Dr. Pardo is an extremely knowledgeable specialist who I know I can trust to take care of all of my ENT issues. Highly impressed!

I have been very impressed with the whole team here. I've had several visits in the last few months, for myself and my 4 year old daughter. To start, I was very impressed by the appointment availability. They have extended hours and were able to accommodate us very quickly. The staff were great with my daughter and helped her get through allergy testing.

We were given a choice for virtual or in office appointments for follow up which is very helpful for busy schedules. The staff and physicians we have seen, dr olenec and dr shigany both have amazing bedside manner, spoke in length with me for my appointment and my daughters appt and gave us options for treatment. Dr Olenec even remembered little details about what i told her about my daughter at our previous visit which impressed me.

The office has a portal that you can message your physician directly for questions or concerns which is really a great service. Thank you to Annapolis ENT for providing such a great service to us and our community, especially during a pandemic when many other specialty offices have decreased availability and some even only virtual options, Annapolis ENT has stepped up to provide patients with what they need. Very thankful for you!

I cannot say enough about Dr. Overstreet. What a wonderful doctor! She was very thorough and professional, and yet very caring. I know I am in good hands. I also appreciate the wonderful and caring staff. I felt right at home. Thank you!

All the doctors in this office are amazing! I have been going here since I was a baby. Staff is all educated and professional. Definitely will continue to come here and recommend Annapolis ENT to all.

It's 3pm and I'm getting the after hours message. Can never reach anyone. Aggressively pushing surgery for a toddler with zero other options and zero insight into why the problem the the surgery is supposed to fix is occurring.

Every time I am greeted, I feel very welcomed. The doctors here are extremely professional and kind. They make sure I ask all of my questions, and if I think of one later, they are very easy to reach. Dr. Pardo has saved my nose many times from my painful sinus infections. I highly recommend him!

I have a great doctor. However, it has taken over two hours to ask and confirm when my next appointment is. An online portal, email address for questions, or text message reminders would be a tremendous asset.

Extremely angry and disappointed in this practice. Was scheduled to have a closed manipulation of a broken nose and was told 10 minutes after I arrived as I was sitting in the waiting room that my procedure was canceled because I did not have the proper COVID test. I did call the day before to let them know I was getting a rapid test and my call was NEVER returned, so I assumed a rapid COVID test that cost me $100 would suffice.

The office doesn't not accept any result from a rapid test and never made that clear to me once. The nurse, Amy I believe, was extremely rude and unprofessional when telling me my negative rapid result was not acceptable and the procedure is cancelled. The Dr. Did not even come out to tell me this or ask if I had any questions. The day of my scheduled procedure was also the LAST day I could have the closed manipulation done, so now I have to wait a month to have surgery and will not be returning to this practice. Save yourself the time and dignity and find a practice that is professional, returns your phone calls and shows compassion toward their patients.

We have been seeing Dr. Som for 12 years. The wait times can get a little crazy sometimes, but he is worth the wait. Very thorough, spends ample amount of time with each patient. As to why you'll find him backed up as the day goes on.

Beware! They bill for a surgical procedures for simply looking into your nose! Apparently the insurance company allows this billing code scam. Meaning, according to the billing office at Annapolis ENT "anytime an instrument is introduced into the body, it's a surgical procedure." Hmmmm, I don't agree because looking into someone ear or putting a stick on the tongue to look into a throat doesn't qualify as a surgical procedure, which the billing office agreed. Also, Dr Pardo did look in my ear the same time that he looked into nose.

My co-pay each time I went to Dr Pardo, $150 each. Fed up with visit after visit and spending hundreds of dollars, I went to an ENT in DC several months later, Dr Pickens. Guess what? She not only looked into my nose, pulled huge blockages of wax out of my ear, she sprayed a solution inside of my nose, requested tests and then spent time talking with me about the outcome. She even cauterized a vein in my nose. My co-pay was $30 each visit and I only had two visits.

VERY BAD EXPERIENCE! DO NOT GO HERE! If I could give a 0 rating, I would! I made an appt with Dr. Andrew Johnson for swollen salivary glands and enlarged lymph nodes around my ears and neck. They are so swollen I look like a chipmunk with food in its cheeks. I have had these issues for 6 months and when I saw Dr. Johnson, he said, "that's just how your face is." I told him I have lived with my face for 34 years -- I'm pretty sure it's not how my face is.

He said my lymph nodes are growing abnormally and it's nothing to worry about. How do your lymph nodes just start growing abnormally? Doesn't that mean they're swelling because of an issue? He completely dismissed my problems and told me to come back in 3 months. What is 3 months going to do when they have already been like this for 6 months? He was so rude and rough and I am completely dissatisfied with my appt.

They took really good care of my newborn Faith at the hospital! Michael Pardo is a great doctor! Extremely friendly and gentle with my little girl! He was a life saver! Thanks again Dr Pardo! Highly recommend!

**BUYER BEWARE** Provider will mislead by omission. I just got off the phone with the billing department and I want everyone to know up-front, what to expect. I had a deviated septum fixed and I was not informed prior to the surgery that after the surgery, there would be likely multiple visits required with the surgeon to "clean" the nose and remove splints that would COST NEARLY AS MUCH AS THE SURGERY FOR EVERY VISIT! I hope you have absolutely wonderful insurance otherwise you'll be paying $$THOUSANDS$$ and everyone should know this up-front.

My appointment for my baby boy with the audiology department was wonderful. They completed his test quickly and the staff were competent. The audiologist told me his test came back with no problems. I was the shuffled to Dr. Overstreet during an international pandemic with a young baby, only for her to market her services to me even though the test cane back with no issues, and the audiologist explained that to me.

When I asked Dr. Overstreet for the reason I needed to see her, she said it was to "introduce herself" in case we ever need an ENT doctor. I was charged $250 for that marketing. She performed no actual service. This place is a total scam. Do not bring your children here and give them business. They will overcharge you. They are now withholding money from my HSA for that service-less visit.

Came today to have a follow up from my ER visit Dr Heacock. None of my medical records were ordered Prior to my appointment, so it was almost as if I diagnosed myself and came in. I specified this when I called and indicated which hospital and what I was Treated for. I felt like my symptoms were dismissed. I said I was in constant pain and no follow up no nothing. Will not be returning or suggesting this place to anyone.

So I have really bad nose bleeds. I won't gross you out in how grotesque they can be but let's just say it can make a huge mess. When I was younger I had my nose cauterized because there were exposed blood vessels on my left side that caused these violent nose bleeds. I was maybe 5? I didn't go here though I lived in another town and have been living in the Annapolis area for over 10 years now (I am now in my mid 20s for clarity).

So in October 2019, I experienced these violent nosebleeds again. At first I didn't pay it much mind because the weather was getting colder and I figured because of climate change that it was triggering my nose to be dryer than usual. But them it started getting more severe to the point that someone thought I might've had Lukemia. But eventually I told my mom and she explained the story which I previously stated in the previous paragraph.

My aunt recently told me that my you best cousin experienced the same issue as me and that she went to a doctor in Annapolis, Dr. Som and said he was very knowledgeable and kind and could fix me up. I set up an appointment and went today. It was my first appointment at this office so I came 30 minutes early to fill out any patient forms. The staff was very kind and attentive and I was actually inside the back of a room as soon as my appointment was set to being most places make you wait 5-30 minutes after your initial appointment so it's great to see they are on top of getting their patients in on time.

The waiting room was decorative and upbeat which is great considering how severe some of the cases they probably take can be. Dr. Som was also a very swell guy. I was in and out in 20 minutes and he managed to cauterize my nostril and he was very detailed in what was wrong and the type of stuff he was doing in the procedure.

I wish I had read the reviews before taking my son in for allergy testing. I agree with the other reviews, the staff is not friendly! Here is a warning for future patients.if you aren't church going people you may want to think twice about going to their allergy center. The person performing my son's allergy testing actually asked him if he went to church and then her demeanor changed when he said he did not. (She is a Baptist, in case you were wondering.) Why would religion need to be brought up to a child in an allergy clinic?

When it was recommended for him to undergo an asthma test, I told her it was already scheduled through his pulmonologist. She asked why would I be taking him to a pulmonologist when they could do it there. Ummmm, I took him to the pulmonologist because that is who the ENT from this practice referred us to! She talked to me as if I was stupid and was obviously annoyed with me.

After my appointment at the allergy center, I went down the hall to pay a bill to the ENT. The front desk staff saw on their computer that we had just been at the allergy center and asked if I had tried to pay it there. I said I had asked to pay it there and was told I couldn't. The ENT staff then told me I could have, and the girls at the allergy center are just lazy. So, that is the staff's opinion of each other. I tend to agree. I have no idea how much the allergy testing is going to cost me, but I already feel like it was a huge waste of money as we will not be going back there.

Unfortunately. I cannot add much positive to say. I wanted to get my medical records forwarded as I want a second opinion. I called. And the said I had to come in and fill out a form. Really? Don't they know people work? Can't they have the form on their website? They said no. Can't email to me either. Customer service in not.

Went here once to see Dr. Peter King. My child was having hearing issues and said his ears felt clogged. Was seen, and ears irrigated. On that day we met with the office manager who apologized profusely to us for issues we had with the online paperwork we were required to complete prior to arrival. She said there were technology problems and felt that the situation wasn't handled professionally by their staff who I called to report those issues. (The front staff had told me that if the paperwork wasn't complete, we couldn't be seen) Today I called to make an appointment since my child was still having hearing issues.

I was offered a mid-day appointment this week. We could not make that appointment and I suggested another day, and later in the day, if possible. I was told that the next available appointment was in late June I said that I would like to look at another doctor's schedule. I was told that because we "have already established a relationship with Dr. King" that I wasn't allowed to see another provider. Dr.

King looked into and removed wax from my son's ear. We didn't have a long-term relationship or had seen him for surgery, etc. The woman cavalierly told me that it was this Wednesday, mid-day, or late June.those were my choices. Needless to say, I will not return to that practice. Funny how the least paid staff wield the most power.in this case a front office employee with attitude causes a patient to leave a practice.

I had an appointment scheduled today 5/23/2019 at 14:45. I showed up at 14:33, they say it was 14:40. So while I am filling out the paperwork I am told since I was late it will be a LONG wait. I said I was early, they said because I am a new patient I need to be 30 minutes early. I simply left. They oblivious are doing well, they have no problem chasing people away.

Sure some will say how great they are, but not me. You have been told so be prepared. There are to many qualified doctors out there fighting to get our dollars. This office is not worth it. Look at their Yelp reviews, they have more one's then anything.

This place has gone down because of the front staff. The ladies in this office has the most unwelcoming personalities as soon as you come in no smile no greetings just sign in and take a seat. It's one thing to not be feeling well and deal with the personalities of these people. I really hope they get some better training in professionalism and customer service.

"Experienced, compassionate care for children and adults" is their website/company tag line. What a bunch of crap. Their service and compassion stink. I hope someone reads this and really believes me and goes elsewhere. They don't deserve your business and you'll find better care elsewhere, I promise you that. Their a get em in get em our factory that overcharges your insurance company for a 10 minute appointment or less. They take 0 pride in trying to diagnose your problem and throw standard protocols at you that are wrong!

Dr Pardo is great! I have been seeing him for several years. My complaint is with the check in process and wait time. It is usually atleast a 20-30 minute wait before even getting checked in after you sign in, and then additional waiting beyond that. They are A LOT of patients but also have alot of doctors. I do think the main flaw is in the check in process as I believe it probably puts the doctors behind.

I will continue to go there as I love the doctors, but I am hoping they will get a smoother check in system in place soon. Also worth mentioning, they used to have restrooms in the office you could use. Now you must go all the way out to the hallway bathrooms in the hospital. This can be very inconvenient, especially with young children.

I had an appointment today for something semi-urgent. They refused to see me because I was 20 minutes before my appt. time instead of the 30 they requested. My appointment was for 1:45 but they wanted me there a half hour early. Why do they do that? make my appointment for 1:15 if that is when you want me. I got there at 1:25 (so 20 minutes early). they had me sign in and sit there until 1:50 THEN took my information and told me I could not be seen because I was late. Seriously?

The office was horrible anyway. Very hot, stuffy, and not even a chair to sit in while they worked on the computer check in. I have already scheduled with someone else. AVOID THIS OFFICE.

I know it is difficult to get an appointment with an allergist, but I warn you. AVOID this practice for allergies! They RARELY answer the phone. I had allergy tests performed, then I had breathing tests performed. After 2,000 dollars in testing the doctor recommends OTC Claritin and gives me a sample inhaler. I have already tried OTC medications on my own, so the doctor said she would keep an on call script on file and all I had to do was call in and have it filled to my pharmacy.

I called to have the script filled, and the girl who answered the phone (third call before I got a person) said I may need to be seen. I was like NO.these are the SAME SYMPTOMS I GET EVERY season! Before my congestion turns to bronchitis, FILL MY SCRIPT. This practice just wants to perform tests, not help patients. I bet their raking it in.

I am very, very disappointed with the quality of my care and how I was treated, ignored, and bum-rushed by Dr. Michael Pardo. I've been suffering from chronic sinusitis for years and had surgery with a different doctor in 2010. My sinus problems recurred and after moving to Annapolis, I had several visits with Dr. Pardo. After many rounds of treatment with steroids, antiobiotics, and nasal rinses, he said, "You're a mess" (it wasn't the first time he'd used that language to describe my sinus issue) and he told me the only option was surgery.

He rushed through the explanation, said talk to this one for that, the other person for that thing, and go here for the next item. It was like, bang, bam, boom -- surgery for you. He never asked me if I had any questions. Every time I saw Dr. Pardo, I felt rushed and gang banged by the whole encounter. Every time he entered the examining room, he blew in while looking at something in his hand.

I was like, 'My eyes are up here.' I spoke directly with him about this and said, When you walk in the room, you're always looking at the folder and not at me. His response was, "We don't use folders." Wow. I told him I felt treated by him as if I wasn't even a person, only a collection of data on a chart. I said, I'm very concerned that you're going to be rummaging around inside my head and you don't even notice I'm human.

No response. Dr. Pardo listened with his arms crossed across his chest the entire time. Then he said: "Here's your problem." I was like, what? I'm too blunt? He then launched into the specifics of my sinus problem and the upcoming surgery. He didn't acknowledge he even heard a word I said. I cancelled the surgery with Dr. Pardo and went to see Dr. Andrew Lane, head of ENT at Johns Hopkins. Dr. Lane provided another course of action to relieve my sinus congestion.

A month later, my CAT scan showed dramatic improvement and no surgery is required at this time. Maybe there's another doctor at the Annapolis ENT practice who understands people -- patients who need help -- need and want to be seen. Dr. Pardo isn't that guy.