Macadam Vision Center

Expensive, rude, and insult to injury both pairs of glasses I purchased were heavy and too painful to wear. I had to go elsewhere and fortunately I was told that my prescription can be made dramatically lighter. So, I have 2 pairs of outrageously expensive glasses that I can maybe use as paperweights? The billing and communication was unclear.pun intended:

Front desk staff is nice, but this place is really expensive. Their prices are incredibly high in comparison to other optometrists and they force you to pay for additional services beyond a basic eye exam to renew your glasses. Yearly. There's zero interest in saving you money. The doctor also told me I shouldn't get lasik because it doesn't work that well but eventually admitted they had it and have perfect vision.

Mersedeh Safari Snider, OD, who now owns this business, and the eye glass fitting person are inept, the front desk staff aren't friendly and the office is run poorly. I went there for an exam and new glasses. I had to have them redo the lenses three times and was told the third time they weren't going to do anymore EVEN THOUGH I STILL COULDNT SEE WITH THE NEW GLASSES THEY HAD MADE FOR ME.

I went back to my prior eye doctor and intended to use the frames from Macadam Vision but the eye doctor said those frames would never work for me because they didn't sit in the right place so a progressive was never going to be at the correct level for me to see (I had to tip my head up to see my computer screen and never could read with them). Also, when Macadam Vision fit me for progressives they didn't mark where my eye sat within the frames. I wasted $400+ here and won't go back.

This is a top notch practice. It's evident in their approach, investments and warranties that ensuring patients get improved vision is their top priority; I would recommend MVC to anyone. In terms of COVID, they have taken health and safety super seriously.it's evident that you're taken care of when you visit.

I have been going to Macadam Vision since I was 6 years old. In recent years, Dr. Snider took over. She is amazing. I love how passionate she is about what she does. You can't help but suddenly feel interested in all optometry related things while in her office. She is eager to answer any and all questions. It's obvious that she loves what she does. I feel like I am in good hands and can call her if I ever need anything. She has made that clear.

My experience at Macadam Vision Clinic was a 10/10. It was my first eye exam, and I was somewhat nervous about what it entailed. Korey and Sandra were so warm and welcoming when I walked in the door, so I was put at ease from the get-go. Dr. Snider was kind, thorough in her exam and really took the time to get to know me and my day-to-day in order to recommend the best option for me. I can't say enough good things about this team, and appreciate the passion they show for their work and their patients.

Been a patient since the 80's. Dr. Snider and her staff are all top notch; kind, caring and knowledgeable. They truly care about your vision and your overall eye health. I highly recommend this clinic.

Received a very thorough eye exam and Dr. Snyder is genuinely interested in promoting your eye health and improved vision. Staff is friendly, helpful and low pressure. Great experience!

My experience so far has been great! I love the location. The staff were all very helpful and kind. I look forward to returning.

At first they were okay but they got worse, much worse. Did not want to help me, terrible communication. No customer service and complete disrespect for me as a customer. I will not use them again.

Dr. Snider is fantastic! Her level of care and concern is so refreshing. I recently had to go see her urgently as I was sure I had something in my eye. Dr. Snider assured me there was nothing in my eye and that I was suffering from dry eye. Honestly, I didn't believe her but I listened to the advice. She prescribed drops and an eye wash. Much to my delight she was 100% correct (of course)! My symptoms began improving later that day and my eyes have felt great ever since. Go see her - you deserve a Dr. this good.

I went in to get prescription sunglasses which has been an awful experience and I still can't use my sunglasses. The first time I went to pick them up they kept falling off my head and couldn't be adjusted due to the prescription lens being put in and the frame being made of plastic so they could adjust it? This is something they should of explained to me before I picked them.

They noted it was their mistake and told me they will remake them in a different frame, after another long waiting period I came back to pick them up and I couldn't focus my eyes in them? They told me I just need to adjust to them so I left and tried but I felt like I was walking around in a fish bowl. They made me feel like I was crazy', they didn't do any further testing or anything on the lens except tell me I need to "get used to them".

I decided to go have them checked at a different office and they noticed the focus point on the lens were majorly off from where my pupils are. I again went back with this information and after trying to fight me they finally agreed to remake the lens. Once I received them back for the 3rd time I was still nauseous after wearing them and still felt like I was in a fish bowl.

The office told me they would have to charge me to adjust them again and I probably just need to get used to them?! No testing no options nothing. Which is very surprising since NONE of these issues were a problem unique to me but a manufacturing- sizing issue on their end. I paid a lot of money for a pair of prescription glasses I can't even wear. They clearly do not know how to size, adjust or make glasses that will fit you correctly nor do they care if your satisfied with them, they are just in it for the money.

Needed a repair on my glasses - they were able to fix them quick & easy here! Great place, thankful!

Macadam Clinic is one of the most patient friendly vision clinics I've ever been. Dr. Snider focuses on all the details and does an amazing job on informing you about your status and future needs of your eye health. They also have great staff members who would help you pick the right eyeglasses or any other needs you might have. The service I received was outstanding. Staff went above and beyond and exceeded my expectations. Highly recommend this clinic to anyone.

I've had annual eye exams here the last 3 years and have purchased several pairs of prescription glasses from them. Decent selection of frames. Dr. Schober and his staff are very helpful and friendly. On 2 separate occasions I damaged my glasses (stepped on them!) and they were able to repair at no cost, while I waited. Excellent service!

I would definitely recommend. He was fun and funny, knowledgeable and educational. He was also thorough, discovering that my glasses prescription was too strong, which is why my glasses made everything warped. I got a new prescription, and some new glasses that work much better. Thanks so much Doc!

Love the service here. Everyone is very friendly and knowledgeable. These folks have been my eye doc for a few years now. There's no pressure to purchase procedures or lenses that you don't need. Megan is a great person to help you select frames and the entire staff genuinely cares about their customers.

Awesome eye doctor! Two thumbs up! If you need a new eye dr in Portland I say go here! Free parking in a parking lot, good value & wonderful friendly staff. I just needed an annual exam cause it's been a few years and I'm moving to Central America in a couple months. I called all over town checking prices on eye exams and their price was the best cuz they offer a big discount for new patients.

They got me in for my exam within a couple days and everyone there was friendly & efficient & helpful. The exam was super comprehensive for $150 including retina photos. The eye doctor (forgot her name but she's the woman in the duo of doctors) was super nice and took time to answer all my questions during my visit. Never made me feel rushed and no one pressured me to buy any glasses at their clinic. Bonus!

Ive been going here for a couple of years. The optometrists do a good job, but the office staff are bad enough that I refuse to go back. They do not understand the role they play in making sure the customers leave happy. Sandra, the office manager, has always come across as a power trip with complete disregard for anyone's feelings, and my last visit confirmed that once again. Sandra, you are a terrible person and are the main reason I will not be coming back, and I will tell everyone I know in Portland to not go here so long as you work here.

Wow, what horrible customer service! The Good: My BF and I have lived in the neighborhood around Macadam Vision since we moved to Portland three years ago. I personally have seen Dr. Shober each year, and he's nice enough, takes the time to explain what's going on with your eyes, and I actually feel like I'm learning something during my exam.

The Bad and the Ugly: 1) My BF just tried to order contacts from them. They said his prescription expired TWO WEEKS ago and they could not see him for an appointment for another three weeks. He asked if he could buy a month's worth (he wears daily lenses) supply to hold him over until his next appointment - we're going to be in a wedding right before that appointment date and he doesn't want to wear glasses, and only has 3 days left of contacts.

They said flat out NO. Nevermind that we've been going to them for three years, using our insurance with them to buy our contacts and their expensive frames and lenses (on which they always try heavily to upsell you). He went to the office personally the next day to speak with them in person to try to work something out. They said since he chose the "credit for frames" option of our insurance plan last year and not the "credit for contacts" and didn't separately buy contacts from them last year that they couldn't help him out.

What is so ridiculous is that he paid for his contact fitting last year and if he had called only two weeks earlier they said they would have ordered contacts for him. 2) They are sketchy on what they charge for contact fittings. Two years ago I was charged about $40-45 (pretty standard, I believe that is what Blink charges too when I had called around looking for places when I first moved here).

Last year, they charged me $75 and would not give me an explanation of why they charged me more, despite my asking several times. Well Macadam Vision. we were so lenient on you in the past because we live just a few blocks away, but this is just the nail in the coffin and we cannot put up with this garbage treatment anymore. BUH-BYE!

Dr. Shober and his team are so friendly. I came in yesterday needing a new pair of glasses and a resupply of contacts. Romy priced out all my options to help me find the package that worked best with my insurance. Marcella came in early to get me started on the tests so that I could get out in time for a meeting I had. And Dr. Shober was great, as usual. He makes the process interesting and, dare I say, enjoyable. I would definitely recommend Macadam Vision Clinic to anyone.

Dr. Schober is terrific! They've got the latest technologies there too, with a retinal scanner (no more drops in the eyes and being half-blind for the rest of the day). He did my pre- and post-Lasik examinations a couple of years ago, and really took the time to explain to me the options, the different types of Lasik, etc. My vision is now 20/10 in one eye and 20/15 in the other, which is fantastic. Never had to wait for my appointment, and, I like not having to hunt for (and pay for!) parking like downtown.

I've been seeing Dr. Schober since I moved to Portland in 1987. Over the years we've tried hard contacts (my eye balls didn't work with them but it was a fun experiment) and dozens of brands soft contact lenses way back when they were expensive, you cleaned them regularly and you hoped they lasted for a year. He's always willing to explain anything about the techniques he uses and at times has shown me how his equipment works. He's always trying out new brands of contacts in his own eyes before recommending them to his patients.

In 25 years he has only made one mistake. The physical centers of the lens in the frames I bought are below where my eyes are -- they're designed so that most of the lens is below the eye. Unfortunately the lenses he made had the *optical* center in the physical center of the lens which was below my eyes. When I said things didn't look right, he quickly saw the mistake and had new lenses made.

I came to Macadam Vision because one of the coatings on my glasses started chipping off. Imagine looking through hairspray on your glasses that you can't wash off! Back story: The frames and lenses were 18 months old, and I bought them from a trendy, hip, shop in SE Portland. I fell in love with the gorgeous french frames but they were expensive.

Really expensive. After two months of looking I couldn't find anything to take my mind off the gorgeous french frames, so I bit the bullet and got them. When the coating started to go I brought them back to the trendy shop and they were more than willing to replace the lenses for $400+, but apparently weren't concerned that the coating was wearing off so soon. I've been wearing glasses for over 20 years and I've never had a coating go bad. Ever.

I was ticked off that they wouldn't replace them for free so I started shopping for a new vision care business. Macadam Vision could get me in quickly and I'm soooo happy I found them! Dr. Schober is funny and warm, and I actually liked my eye exam. He was patient with me as I flipped back and forth between slight changes so that we could get my prescription perfect.

He e-mailed me the photo of my retina so I could show my kids. Did I mention the guy is funny? Picking out a pair of new frames, and then getting the lenses replaced in my current frames was easy and fast. I'm almost blind, so I need the super spendy thin lenses. I bought a back-up pair using a "special" they were running, and I'm pleased with the frames. I'm off to pick up my original frames today. I've been a "mall shop" kind of glasses girl for a long time.

I bought my gorgeous french frames from the only shop in the area that sells that brand. I lucked into Macadam Vision center and I'm happy to say I have a new vision care home.

I found exactly what I was looking for when I walked in the door and the price was right! The specialist that helped me is one in whom I had great confidence when she was at another location and I was truly delighted to "find" her again. She is very knowledgeable and made recommendations to ensure that I would be completely satisfied with my new glasses. I highly recommend Madacam Vision Portland.

Let me start by saying I have only had two experiences with eye doctors in my history. One with another optometrist and I refused to go back. The other was at Macadam Vision Clinic with Dr Schober and it was great. Their staff was super helpful. They even checked my eligibility while I was on the phone setting up my initial appointment and found that my coverage wasn't available for another month and suggested I come in at that time.

When I got to the office they brought me right in for the pre exam and explained everything they were doing. Dr Schober's exam was great. He explained everything he was doing and what he was finding. Their office seems to have very current equipment and I didn't need to have my eyes dilated so nobody had to drive me home. Though I wasn't able to pick out a pair of glasses then, the staff was conscientious of my time and encouraged me to come back with my wife and look again. They had a wide selections of frames and at no time did I feel pressured. This was a wonderful experience and I recommend Macadam Vision Clinic to anyone.

Growing up my grandfather was my eye doctor, so I have had a lot of pairs of glasses in my day. Mostly bi-focals, mostly annoying to wear, very few did I ever wear regularly. That being said, I was referred here by a friend from work and I had such a great experience. The doctor was patient with me when it took 10 tries for me to sit still enough to get a proper glaucoma screening and she took the time to explain what she was doing and why it was important.

We even shared a laugh when it was discovered that it is borderline illegal for me to be driving without glasses. After my exam a member of the office staff helped me pick frames. The thing I appreciated the most was that she was very respectful of my budget and didn't try to up sell me on anything. She helped me pick frames that fit comfortable and were flattering on my face.

They had a huge selection of very stylish frames that were priced well. I honestly had expected to pay a lot more for what I got. The icing on the cake here is that I never had to wait around for anything. My appointment started right at 1pm and no time was wasted. I wish I could have that experience with more doctors! So kudos Dr. Bauer, I look forward to future eye exams!

I was able to schedule an appointment for the following day. The staff was quite friendly and efficient. The optometrist was very thorough and explained what he was testing and why throughout the exam. The digital photos of my retina were pretty cool, too. The offer a discount for those without insurance coverage, as well. Overall, it was an exceptional experience.