Dixie Ophthalmic Specialist & Laser Eye Center

I have been going to the zion eye institute since 2018. I haven't ever had a problem and always had a good experience. My glasses are old and the lenses have been falling out, I've tightened them 4 times. I also had just ran out of my last pair of contacts. I called zion eye and spoke to the receptionist and told her about what was going on.

I asked if I could come and pick up a sample pair of contacts. She said that they couldn't give me a sample pair of contacts. I told her on my license it says that I have to have corrective lenses and she said well I don't know what you want me to do. I also explained to her that I had to work but she couldn't have cared less. I asked her what am I supposed to do?

Drive to work for my shift and work a shift without being able to see my surroundings? She said and I quote well I don't know what you expect me to do dear, maybe you shouldn't have broken your glasses or ordered your lenses on a different day and you wouldn't be in this situation. I was disgusted and I will not be going back.

My cataract surgery by Dr. Denney was harrowing as he mixed up my lenses. Dr. Edwards had to rectify it all. My experience with Dr. Notdgren (retina specialist) has been great! I feel good about him.

They are all awesome there always helpful when you ask a question and very patient. Dr Denney did my husband 1 cataract surgery on the 25th of May he absolutely loves it. His next one is the 8th of June. He said he can't wait to be able to see so good.

I recently had two cataract surgeries, first on the left eye and then, three weeks later on the right eye, with appropriate follow up exams. Dr Edwards and staff are very busy, but very good! I trusted the team with both eyes and have come away very pleased! Thank you Dr Edwards and supporting staff!

Our community is so fortunate to have such a professional team like the one at Zion eye Institute. Dr Ahee a superb surgeon and Dr. Ricks is both professional and personable.

I've been here a couple of times to see Dr Ahee and had cataract surgery from him December 2020. I really like him, he takes his time to listen and does not seemed rushed. Not only an excellent Dr but also has a nice, pleasant personality. Weston did most of my testing and seemed very proficient.

The office visit and exam was fantastic. However, nobody is available to answer calls. I tried for three hours to contact the front office and just gave up. It's unfortunate they don't offer a voice mail option to leave a message for someone to get in contact within a reasonable time.

My exam was very thorough and informative. I was provided with a plan for my dry eye situation and feeling better each day. Staff is very professional and helpful. I feel good to have Dr Denney as my new opthalmologist.

Called to make an appt. No answer, they're "too busy" their message says. Can't leave voice-mail, disconnected with a "call is back later". NOT cool.

You walk in and you are greeted even when the person behind the counter is busy with another patient they look at you and smile, that to me is the best kind of greeting. It's a very busy office however they have enough staff to take care of you. Once you have checked in, You see an assistant and they take care of you and are very professional and are thorough.

You sit out in a room once done with the assistant with other patients. The doctor comes out and takes you into a room and is very very pleasant, I saw Dr. Hauck. This is my first time seeing any eye doctor here in St. George. I lived in Salt Lake and just moved here in December and I was very pleased, my husband has his appointment in March.

They made you feel comfortable and calm. The surgery went well. Came back 2 weeks after the first. They were so professional and everyone was very kind. Thank you, I haven't seen this well since I was younger and it is a beautiful world. It's amazing to be able to see this well. Cataracts are gone. Thank you all. Debra Kirk

First time going to Zion Eye Institute. Everyone was friendly, courteous, & professional. Even when I arrived at my appointment too early! I had written down my appointment for 8:00 when it was really at 10:00. They were considerate & understanding which I appreciated! Dr. Ahee & staff were great! Explained things thoroughly & answered all my questions.

I have suffered through for consistently terrible experiences at Zion eye Institute. If you can go anywhere else, you should! From doctors who are too rushed to explain what a procedure is and why I need it, to receptionists who forget appointments and leave me off the calendar, to waiting room endurance tests of more than an hour and a half, after which I get re-scheduled -- this place is totally awful! Abysmal communication, shoddy administration, and a "cattle call" customer service. pathetic!

I called with an urgent and painful condition that they have treated multiple times in the past. A condition they have told me themselves needs treated immediately. Was given an appointment for a month and a half out. I explained my situation, asked them to ask the doctor what I should do and was promised a call back. I called 4 times over 3 days each time leaving a message and told I'd get a call back by end of day. Never got a call, I just went to a different practice.

Arrived for an appointment that I confirmed on 3 different occasions to have a cataract removed. The doctor at Paradise Optometry in St George, diagnosed my condition and arranged for the surgery with Zion Eye. They left messages on my phone twice with different appointment times. So I called again the day before, 3/30/21, to confirm the procedure and arrival time.

When I got there, only one person was working, and standing at the counter, the young lady said "why are you here?" For cataract surgery. She seemed very upset and said in a ride way that was as disrespectful as I can ever recall. I don't want to list the entire situation, however suffice it to say that on this 31st day March at 1:45pm, Zion Eye became the absolutely worse service provider I've ever had in 50 years. I know there are times when folks are having a bad day, but you do not treat a disabled veteran (I had my hat on), or anyone that way.

Dr. Ahee is amazing. I love Zion Eye Institute, I have been going there for many years. I highly recommend Dr. Ahee!

This is the worst most unprofessional office i have ever been in. i would have like to have put a one star review but i couldn't do that to Dr. Edwards. he is an excellent doctor very professional and so kind (i give him 5 stars) HOWEVER.the office and the front desk people would get zero stars if that was an option. they are so rude and have no consideration at all. i got surgery at the washington location and had to go in every two weeks for post op appointments and each visit would take a minimum of 2 hours of just waiting. i would see doctor edwards for about 15 min of that time. at one point they announced to me in front of a full waiting room that i owed money and they wouldn't be able to get me to doctor edwards until that got paid. they made sure everyone could hear too. how fun for me. however, my post op appointments were included in the cost i paid out of pocket for my surgery. i tried explaining this to the receptionist but she would have no part of listening to me. i stopped going for months after this and called to set up one final post op appointment about 4 months later. i had to wait 3 months to get in. when i got there they once again tried to say i would owe money for the appointment (when i had already paid for the surgery and post op appointments) because i was 3 days past the year mark of my surgery. but i had tried to schedule 3 months before this and they are the reason i had to way to so long to get in. anyways it was a horrific experience and i do not recommend. if you made it this far thanks for allowing me to vent to you about how awful the service is.

First off, every time I go to the office there is a new front desk girl that doesn't seem to know what they are doing. I fill more paperwork out at this doctors office than any other office I have been to. Second the waiting time is obscene. You get called back to find out there is a second waiting area full of people. The technician works you up, which most the time is good and they are very friendly, but the wait time after seeing the technicians is up to an hour plus.

All to see the doctor for 2 minutes. I understand being dilated takes some time but an hour? Dr. Ahee doesn't have much of a bed side manner. He takes a minute to look at my eyes and doesn't say much other than "looks good." He at times seems put off by me even being there. The bills I receive are confusing. I have just had about enough of not saying anything.

Was told my procedure wasn't covered by insurance. I paid what was suppose to be the full amount, a couple thousand dollars. NINE months later I a get a bill for an additional $200. Not only was I disappointed to be billed for the additional charge but I feel like 9 months is an excessive about of time to get their bills out to patients.

This is for the office in Santa Clara. Very unprofessional. Gave my husband the wrong eye prescription and all the glasses he ordered are incorrect. When he asked them to take check out the prescription to see if something was transposed, they said "sure, come on in". He went in. They then said he needed to have an appointment. Girl at front desk said his prescription "looked like it was OK".

We don't think these people want to be in business for the long haul. Their customer service and their inability to deal with an issue is not worthy of a repeat visit. Try to find someone with more professionalism.

I tried the floater removal that they pushed on the radio. Outcome was pretty disappointing as on a few floaters were diminished and the spider web ones were not removed or diminished. I paid 1800 dollars for two to three spots diminished. I would not recommend this procedure for the price.

Very disappointed! My twins had a Dr. appointment scheduled with Dr. Schliesser months ago made by the doctor that saw them in the NICU. When we got there, early, the girl at the front desk was SO rude. If my employees ever treated someone that way I would expect to get complaints and they would possibly lose their job. Apparently the doctor is not in town and they said someone called me two days ago. Really?

I have one phone number, my cell. I've checked all the call logs and messages and there is not one missed call from them. I was just shocked by her and her shortness that I had nothing to say to her except that I wasn't going to make a new appointment. I will never go there again and advise others not to. I feel bad as I have had no experience with the doctors to rate them but if that is how your front end works I don't want to come back.

Obviously there was nothing more that I wanted to do with my day than pack up three kids under the age of three in hopes that an appointment I supposedly got told was canceled wasn't. Also, next time I will check google and yelp reviews before I let someone make an appointment for me because those aren't great either.

I had an appointment for 10:00 AM. I had back surgery not long ago and can only sit for a limited amount of time. I informed the receptionist of this when I arrived a few minutes ahead of time. I waited until 10:35 and informed the receptionist that I couldn't wait any longer and rescheduled for different day. If that appointment ends up the same way I'll have to find a different ophthalmologist.

My wife had an appointment there a few weeks ago and had the same experience. They must be deliberately overbooking to assure that the doctors don't experience any "holes" in their schedules. While that might be nice for them it makes it very inconvenient for numerous patients. Doctors who deliberately overbook should pay their patients for their wait time. Yeah, I realize that's not going to happen!

I went for cataract surgery. A lens was put in my eye to correct astigmatism. Within a week after surgery, I went back complaining something is wrong. I had to wear sunglasses all the time. My vision was blurred. After testing, I was told my vision was great - geez, why was there a shadowing of the eye chart? Doctor kept telling me everything was great.

I ended up going to another doctor to have second eye done. Second doctor stated corrective lens had moved slightly causing symptoms. Surgery was only option (at my expense) to fix problem.