Merc Medical Supply

We are renting a hospital bed. It is old and has barely worked while we've had it. The control wire is loose and the plug broke. They will not replace the bed and are charging me to come fix it. I don't own this bed It is a rental. Also tried to call before it broke but the phone number wasn't working. Terrible

If I could give them 0 stars I would, this company is terrible they charged my grandmother for my grandfathers oxygen that he never used, when I called to return it given that he passed and never used it, the number said no longer in service I called the other number and same thing, I have not been able to get a hold of anyone. But they keep sending my grandmother bills, unacceptable!

Maricel is amazing! We desperately needed a hospital bed and wheelchair for a loved one who was transitioning from a nursing home to assisted living. The orders from the nursing home to Merc were vague, incorrect and very last minute. Not Merc's fault. Maricel assured us that she would see to it that the transition would be smooth and timely and she took care if everything!

She had our items delivered to the assisted living facility the next day! We were able to move our loved one into a room with the appropriate equipment thanks to Maricel. I would highly recommend her. She is very professional and got the job done!

This place is horrible to deal with, I got a wheel chair from them through a rehab facility that I wasat and it fell apart days after I received. And they even not willing to help in any way with resolving the issue. They were very rude to my wife when she contacted them about the issue and then they charged my account without permission. I would not recommend doing business with company at all they are not a good company to deal with at all

The one and only time I had to call MERC, they informed me all I needed to know (Price, Ins. rules, delivery requirements, and business hours) before I even left my house. The staff was knowledgeable, multi-lingual, and prompt. As professional as they were, they also were a laid back group with a company shirt, yet comfy Blue jeans. I am only disappointed that MERC is only available in Houston.

My one legged husband has had this wheelchair for 8 months. One break has never worked, the other quit working recently. I called and they require you to bring it in to the office to be repaired. After explaining we have a car we use only for doctor appts. she asked where we live, they don't come to our small town. They sure do take money out each month. So, SOL! I would leave 0 stars if it was an option. They should stand behind their overpriced product!

Merc medical has been wonderful to work with. They have quick delivery for our residents, answer all my questions and when they can't help with DME, marisol helps to identify another company that can. I will continue to refer our residents and families to Merc.

They made me purchase an all electric bed frame for $450 when all I needed was the mattress. I already had a bed frame but was told I could not get the mattress without the frame. Had to pay half up front or no mattress. I needed it immediately and had no choose even on a fixed income. I said that was very wrong but had to sacrifice food and bills in order to have something to sleep on. Bad policy.

DO NOT DO BUSINESS WITH THIS COMPANY. They like to rip off the sick and elderly. Overcharge for rentals. Representative never mentioned the items were for rent. Paid a co-pay for items we thought we were purchasing, but turns out to be just for rental and has to be returned. What they charge for rental, we could've just bought outright for half the price of the rental. It's no wonder why insurance premiums are so high. It's because of companies like this ripping them off and it gets passed on to the consumers.

Horrible Company. Takes forever and several calls to get copies of your information from them, for them to send the orders to another company. Does not deliver - requires you to come to the office to pick up supplies but is only open bankers hours. They will take your money and not tell you that they are charging you the full price for the year of your product but they will only file monthly to your insurance so you have to pay OVER your deductible to finally meet your deductible.

Even if you return it you wont get the full price back. The owner has no clue what proper customer service is - was shocked to learn she was the owner. Will cut you off, will put you on hold when you're talking and make you think she hung up on you. Wont truly apologize for information not being shared - or shared properly - doesnt even know what her employees know and pushes most things off on her employees.

Horrible company to do business with. They do not return calls. Also they have horrible customer service very rude on the phone. I do not know why any hospital would do business with them because it makes them look bad too for referring them.

This medical supply company derseves no stars! They are absolutely the worst, unprofessional, rudest people ever. It's sad how they try to take advantage of the disabled. I have been trying to speak to a supervisor for several months now and they always have an excuse. I never received a call back. They won't relay my messages. Been waiting on my supplies that I ordered twice and it's been almost a month now.

They are disrespectful, talk over you, hang up on you. Oh and my absolute favorite they charge my card without authorization and for charges they can't explain. No bill or invoice. Nothing just money missing from my account. It's sad to think people actually depend on this company to survive. You all are a bunch of scam artists. They should not be trusted!

They are the rudest company I have ever dealt with, their technicians are rude and talk to you as if you don't know how the machines work. They lie and never do their jobs properly

Horrible so sad trying to overcharge an elderly woman who can't walk id actually recommend Walmart for a wheelchair like 70 to 100 bucks take the L and move on rude lady named Ingris will be there to overcharge granny for her chair!

One of my clients got a wheelchair from Merc Medical Supply. It has never worked properly in a safe manner. It is a shotty piece of equipment. The arms are supposed to be removable so my client can transfer in a safe manner but the arms will not budge. This is also supposed to be a brand new wheelchair but it does not seem like it. She called Merc to see about getting this problem solved.

A guy named Van was very rude and condescending to her. She does not drive at this time so he came to fix the brakes on the wheelchair and he ended up replacing it with a wheelchair with faulty arm rests that are very hard to remove for transfer to the car, to the shower bench. Refuses to come out to take care of THIS problem, very rudely. The company claims to be committed to customer satisfaction and safety. HuH!

The representative's attitude shows no evidence of their presumed committment t to customer SAFETY OR SATISFACTION. the receptionist is rude and so is the rep! If you need medical supplies DONT go to MERC MEDICAL SUPPLY!

The hospital I was recently admitted to recommended this place to rent an Oxygen tank before I could be released. I called for pricing and was verbally quoted $150 deposit, $150 for tank rental and would also need a credit card on file with them if I chose to keep tank longer than one month. I sent a family member to pick up same day and they had her sign a order form.

I used it for less than one month and had a family member return the tanks and was told that my cash deposit was non-refundable. Never was this mentioned when I called for pricing. If I had paid with a credit card I would of disputed this charge. Very shady people. Do not use them. Also just checked the contract my family member brought back and no where in the contract does it state "Non-Refundable" deposit.

Merc did an excellent job with my geandmother's equipment. Her wheelchair and Rollator were a higher quality than her neighbors at her senior living property. When I had questions regarding her insurance coverage and equipment allowances, the staff was knowledgeable. When the equipment was delivered, the technician surveyed her apartment for safety and removed potential tripping hazards. They, also, gave helpful instructions on how to use the equipment. My grandmother has given her neighbors recommendations for Merc and the same quality of care was given to all.