KSF Orthopaedic Center PA

When I first started going there, it was awesome. I got me left knee replaced in Dec of 2020, my right knee in September of 2021 and a couple of nerve procedure done after. I was on a short term disability for a while and because of the fact I was having more surgeries and being in pain that they would sign my long term disability paperwork. They didn't tell me for 3 weeks that they don't fill out that paperwork.

Their phones and fax machine never work! No one ever answers the phone and they say they call you back and don't! I have been in pain ever since my surgeries, so I went to a second opinion yesterday and they said that my replacements have shafted. Now I might have to have a revision on both of my knees. I am never going back. I love Dr. Lewis and Dean but the staff is horrible!

I have been coming here since last year I read reviews before making appt but I also read certificates and expertise And Dr Kanji is by far the best doctor Your Nurse Partitioner Christoper is a awesome part of your team I am not an easy patient I analyze everything and he is patient and knowledgeable and experienced His staff has always been professional and courteous I am sure everyone bedside could always use improvement however the phone system being down and the changes the clinic went thru was to get better I signed up and have used calendar to make appt I have changed appt went 5/02 for appt checked messages someone has answered me already I am satisfied they go above and beyond to help me manage my pain and to take care of all referrals, X-rays, injections spine blockage, shoulder, Thank you Christopher Thank you for all your knowledge professional bedside manner your compassion and care you take of patients You helped out a lot and Dr Kanji is lucky to have you look forward to speaking with you again.

There is ONLY ONE method to talk with or contact anyone there and that is via the 281 number! I have waited for more than 15 minutes twice, and once for almost 25 minute and then hung up! You can select '*' to leave a message, tired that, but then it says 'the mailbox is full' and hangs up! No way to email, etc., and on the 'patient portal' it says I am not configured at this time. I have been going there for about 30-35 years! The original Kant, Stuart and F, ran a great shop! Customer service is pretty bad!

I had a very bad experience with this practice. Vey unprofessional. They don't schedule you for procedures at a timely matter, you have to basically stalk them to get an appointment. they Canceled the day of the appointment and they haven't call me back to reschedule. They claim that their system is down and they can't schedule. I have been trying to get my records to move to another doctor, it has been a month and they have NoT release my records. I had to start from scratch because they always justify their unprofessionalism with lack of computer system. Very bad practice

The staff here is wonderful, but none of that matters when they don't answer or return calls. I have been waiting almost 3 weeks now, just for someone to call me back. I hate that this is such a big issue. They seem to be a stellar group but when you are in this much pain, and you feel ignored, it is never a good combination.

I went in for an injured bicep and saw dr miller. He was super cool and nice but felt rushed in a way. After the appointment was done he wanted to have MRI done and also referred me to his colleague Dr George. After I got done with the MRI their systems went down and took me 2 weeks to get my results back. I called maybe 30 times before I decided to go to the office.

I get there and apparently they lost all my information and I had to fill out everything again. Thank god they at least found my MRI scans. I had to threaten them to fill out my FMLA because I could never get in touch with anybody at the office, almost felt like they got their money and forget about the patients.

I have been trying for 6 days to make an appointment with a KSF doctor. When I finally got through to someone, they took my name and said their phone system was down and someone would call me back. 4 days later, still no call. Got in touch with a staff member this morning. She told me they have only 2 people returning calls and they are about a week behind. Is this really a way to run an office? There is a shoulder specialist there I would really like to see but waiting over a week to even schedule an appointment is ludicrous.

As a doctor, Dr. Miller did his job however he did miss a stitch in my father's ankle which was caught and removed several months later from another doctor. This was very painful for my elderly father. My issue is that we paid our bills on time and in full each time. Now my father has a refund that is owed to him for over 4 months now. I have left 4 messages over the course of two months and have yet to receive a call back.

When I did speak with one person I was told the check was in the mail. I feel as though my only recourse will be to hire an attorney to get my father's money. The elderly seem to get taken advantage of too many times. He is on a fixed income and can't afford the callous attitudes of this office.

Have called for weeks no answer. Drove to the Willowbrook office twice. While I was there another gentlemen was there saying the same thing. Called and called no answer. They said they had requested an authorization from my insurance. Nope that wasn't done either. They have been a nightmare. A complete disaster. They need to start by answering their phone!

I have come to this office for several years. This is the first time I have had a terrible experience. I love the doctors that I have seen for my Back, Knees and Shoulders. Surely they cannot possibly know what is going on in the office. I have been calling for over two weeks to find out results of an MRI done on 2-15-22. First you can't reach anyone with supposedly a new and improved phone system, you leave a message which they never return a call. Called back can't get anyone to answer.

You try to reach another department to see if someone answers, which they don't. How is this a new and improved phone system? I guess the new system is try, try and try again and you still out luck, not going to reach anyone. I am at the point of wanting to find another doctor. Oh I did reach the appointment line eventually on February 22 only to be told that the computer system has been down for over a week. Seems no one is making an effort to get back with the patients. I only pray that Dr. George sees this review.

This facility used to be very good. Now nobody answer the phone or return calls for scheduling appointments. Why provide a phone number if the purpose it's not to answer it or use it. Now they have a terrible service. Please stay away and find another facility with better customer service.

Dr. Miller, Dr. Hulen, and Dr. Lewis helped me go from wheel chair to walking in less than 6 months, it had been a true blessing working with them. The gem of this office is in the front desk, TONYA B., you have made each visit special and you are truly a wonderful and kind person.

I take my mother to see Dr Lewis who is exceptional. we adore him. the issue is the desk. they no longer answer the phone. there is only one number for all locations. they tell you to go to the website to make appointment. the website will not allow a reschedule. Due to a website issue I literally called for 5 days last week and left messages with the voice mail every day. I finally asked The operator ANN, she put me through to Valerie whom she claimed was a manager. I left her a message. no one bothered to call back.

Impossible to get anyone to return your phone calls. I had a STAT CT ordered by Dr. Aldrich after seeing him in the office for a fractured elbow. 2 days later and a CT that shows multiple fractures still can't get anyone to call me back!

I have been going to "Red Oak" to see specialists and for therapy for apx 30 years. Don't recall any issues. Everyone I've had to deal with has been friendly, courteous, helpful and knowledgeable, or all of the above. Good luck and stay healthy.

Many say good and bad reviews. Dr. Dean has been my doctor since 2009. He knows his stuff, sometimes he is overwhelm with things on his mind. So if he seems, you may think not polite(wrong) I trust him and his staff! Awesome crew, and that PA Darnell and nurse Fantastic! Keep up the GREAT work Dr. Dean, and you are looking Younger(smile)/SATISFIED Patient send 10/4/2021

I am in pain all the time on the bottom of my feet. I was looking forward to seeing Dr. Miller and Dr. Miller answered my questions in details. Dr. Miller is very kind and wonderful. All the staff are very friendly and nice people. I highly recommend Dr. Miller.

My experience at this location has been great. The staff is super friendly and respectful. Each department works really hard to help patients progress and recover back to normal. I'm glad I chose this location. Dr. Miller is a great doctor someone that cares, someone that will push you if you are not where you need to be. Sometimes you might not like what he have to say but he knows exactly what he's doing.

So very disappointed and angry with Dr. Sun and staff. My husband had 2 shoulder surgeries with Dr. George at KSF and everything went so smoothly. Dr. George was fabulous and we didn't have one single problem. When it came time for his hip surgery, he had to see Dr. Sun who was going to have him go to a facility for some CT scans. My husband, who is in excruciating pain I might add, went to the facility two times just to be told Dr Sun's office had not sent over the paperwork and he can't get his scans.

We went back and forth with Dr Sun's office for 2 months trying to get this straightened out. We were told they'd had staffing changes and that they were sorry but they aren't sure what happened, along with several other unacceptable excuses. We are now requesting his medical records and he will start over with another orthopedic surgeon. The lack of concern from this office is appalling. My husband can barely walk he's in so much pain. These people showed absolute disregard.

It took me forever (nobody answers the phones there) to book a 2pm appointment here to go over MRI results of my knees with Dr. Dean. The first 30 minutes in the waiting room were spent filling out forms that, in total, asked me the same information about 3 times each (seems an inefficient method to utilize a comprehensive patient care database!).when I turned my clipboard in, someone behind me asked when she was going to see the same doctor I was there for, because she'd been there for an hour already waiting and she had another appointment to get to.

Worry #1. At about 2:50, they called me back to a room, where a nurse asked me some of the same questions I'd just filled in on those forms and wrote them down on yet another piece of paper, then I got the Dr's assistant to come in and do a pre-check. Then I got to see Dr. Dean - he was professional and knowledgeable, and made me happy when he stated I did *not* need surgery, that I could receive Cortisone shots during my appointment and get set up with physical therapy. Woo!

The Dr's assistant came in to give me my cortisone shots, then sent me downstairs to get my knee braces. I thought I would be connected with a physical therapist at that time, but I was not.and I tried to call back yesterday to get an appointment with a physical therapist, but it seems that nobody answers the phones around there except for the switchboard operator, and the appointment scheduling voicemail box is of course full. Suggestion: Make an appointment online *if you can* - not all services are available for online appointment scheduling - and expect to wait for about an hour before you're seen. Bring a book and your patience and eventually you'll get to interact with friendly and professional staff.

This is probably the only place to schedule a surgery and not tell me the time or location. I called 5 minutes after leaving to be transferred to a voicemail that was full, called 2 other times through the day from 11-5pm At this point I will be filing a complaint with the medical board. They did nothing for The pain of a broken leg, when I told them I'm in pain, zero information on the surgery when I call I can't get ahold of anyone. This place is a joke. I hope they lose their practice AVOID!

Went to KSF Orthopedic at the Willowbrook location for shoulder trouble. I needed an MRI and scheduled with their front desk (first mistake) with KSF MRI at Red Oak (second mistake). Day of MRI arrives, using one of my precious few vacation days I arrive and the lady at the check in seems upset that I interrupted her breakfast and then tells me the MRI wasn't approved after being scheduled by KSF's own people at their MRI cemter.

She lies to me that they called to inform me but my voicemail was full, absolutely not true. I then ask to pay cash and deal with the insurance later, nope they can't do that, more likely that she didn't want to deal with the paperwork. I like the doctors here but the staff are some of the worst, most unhelpful people I have ever met. Do yourself a favor and go somewhere else, Woodlands Sports Medicine never had the problem, I should have not have switched trying to find a place closer to my office.

I had been to this office once before for knee pain and saw Dr. Dunleavy, and he was phenomenal. Unfortunately he is not longer at the practice so I had to see Dr. Michael Dean. It was a horrible experience. I was taken back to the room and then had xrays. That was fine, quick and easy and the xray tech was very friendly. Back in the exam room, the PA came in and did an assessment, he was very professional and thorough.

Then Dr. Dean came in the room. He did not introduce himself to me nor my father, and the entire time he was in the room it was like annoyed to be there. He hardly even looked at my knee and basically laughed at me when I described my symptoms and what has and has not worked for me previously. I ended up declining treatment and left the office. I will not be returning.

Horrifying experience with Dr Mayur Kanjia. I trusted you with my pain care, yet, apparently something as simple as responding to phone calls from your patients and other physicians seems beyond your ability. Calling with concerns about new and worsening symptoms proved futile, when repeated increasingly concerned messages went unreturned for days or weeks.

When I asked for an explanation for why he had not, as he assured me, coordinated with my surgeon pre-op, he and the office staff completely stopped responding to my calls. This mistreatment/neglect left me in a world of agonizing pain when I discovered I was allergic to the post-surgery pain meds he prescribed. 7 hours of frantic phone calls to KSF'sanswering service were unreturned.

Finally my surgery team called Kanjia, prompting him to call me AND C H EW ME OUT FOR BOTHERING HIM! So, i spent a weekend after thoracic surgery without proper pain care in agony. I called repeatedly asking for an explanation. The closest I got was a vague promise from Kanjia's assistant that some Administrator named Brian was supposed to call me.

This was Nov 8th. I've left Brian multiple voicemails now with no response. I'm not ordinarily a litigious person, but this mistreatment is making me seriously reconsider. Avoid this place at all costs.

Dr Kanjia asked me to consider the nerve stimulator. I didn't think it would work. Tried the test run for a week. I was so sad when I had to take the test run out after a week. It was like getting the best Christmas present ever, then I had to return it. Dr Kanjia's office was able to get the permanent one quickly. It has helped my level of pain so much. Dr Kanjia cares so much about his patients.

He listens to you researches your results and other trails that you have tried. Living with chronic pain is very difficult. Work with him and really tries what is best for you. I have sent several people to him. All of them have seen a difference. He is the best Doctor I have ever had to help me with my pain. Get an appointment Asap!

Dr Dunleavy is amazing. Very nice bed side manner. Knowledgeable and understanding of your needs. I cannot say enough nice things about him. I also really appreciate that he does not double book his patients which will create long wait times. If your appt is at 330, you are seen within a reasonable time of your scheduled time.

Brought my mother in for a follow up. We were pulled back 50 minutes after her scheduled appointment time. We were early for her appointment, so expected a little wait. I've worked at a medical office before so I know physicians run behind. But almost an hour? No apologies offered from anyone. Went up to the check in desk twice during our wait.

Once at 30 minutes, then again at 40 minutes. Was told there was one patient ahead of us. At the Dr's office where I worked if the dr was running behind we made an announcement with an apology at 15 to 20 minutes. And if the patients complained we apologized. We've been pleased with KSF in the past, but today was unacceptable. Hopefully there will be improvement on time management as well as patient relations from the staff.

One day as we were leaving a restaurant upon getting up I realized I could not walk as my knee had gone out without any prior warning. The pain was beyond words and Monday morning I called and made an appointment with Dr. Dean ( he did my carpal tunnel surgery many years ago) I went in and received x-rays to find out my knee was bone on bone from sports and high heels and just general wear and tear associated with aging.

He gave me a cortisone injection in my knee of which I was terrified, but to my amazement the pain was minimal, mostly just discomfort but compared to the excruciating pain prior I was relieved that in a few days I could walk again. I lived in tennis shoes for 6 months but now I go about every 7 months for cortisone and I can wear my cute shoes, no high heels but cute wedges. Dr. Dean is the best!

I moved here from California after having surgery to reattach my left pectoral muscle. I was having some issues and was concerned that I partially tore it again. Dr. Michael George was thorough and informative. I would recommend him to anyone with a sports related injury.

I first saw Dr. Alan Rosen in 2008 to have a benign tumor removed from my hand. he did an excellent job, pain was very minimal, and there's hardly a scar. he warned me that there's always a slight chance that the tumor could regrow if any bit of fragment is left behind, but he was thorough and did a wonderful job bc it's been 4 years and there's no sign of regrowth. i recently returned to KSF Ortho and Dr. Rosen, having dislocated my elbow and torn ligaments after a rock climbing accident. the entire staff is as kind and welcoming and helpful as i remembered, and Dr. Rosen is still the best. his bedside manner is personable and friendly, he remembers you, and the quality of treatment and care is outstanding. plus--the red oak office can not be missed. the entire all-glass building is KSF's practice with an army of physicians to treat you and there's a big private lot for parking. i'd never wish a broken bone or injury on anyone, but should you need a hand/upper extremity surgeon, Dr. Rosen is who you want wielding the scalpel!