Salem Pediatric Clinic - N Joanne Hyndman

Dr. Cotey is amazing! She is truly caring and listens and acts upon any concern you may have. She is sweet and gentle with my sons and even to me. Aside from that she's a great resource! I was also treated there as a child and got to be seen by Dr. Bailey who is also great! The doctors I have come across are 5 star rating. Receptionists/front desk/call takers/some MA's 3/5.

Cannot believe how uncaring the receptionist for Dr Stout was. We took our 2 year old to ER for High fever. They gave antibiotics and told us to follow up with Salem pediatrics the next day. I called the next morning and multiple times after. Begged the receptionist to get him in because his fever was getting worse. She said because the child had not been seen since last year they would not see him.

We are a military family that got stationed in Georgia recently. We are back visiting our family. I tried over and over to explain but she just kept saying no. I thought pediatric clinic was supposed to care about children. Apparently not.

The portal barely operates, the front desk staff act like they have much more important things to be doing than talking to you. We were forced to wait in an empty room to wait for the doctor to show up. 1 hour and 15 minutes later, oh she forgot, was the only response I got.

Edit- I have to edit my review. Since Covid it's been so messy and gross within the clinic to the point it doesn't look like it ever gets cleaned. Especially In the corners of the rooms. And a receptionist is NEARLY IMPOSSIBLE TO GET AHOLD OF! Unfortunately I have to look at different clinics to go to. We love this clinic. They are amazing, friendly, knowledgeable, and my son LOVES Dr. VU! He especially loves that she gives us a book almost every time we go! My only issue is it takes FOREVER to get someone on the phone!

Called today after 1pm to make an appt but went to after hours people and I have been hung up on twice after explaining that it was sending me to them and I was trying to make an appt and than click very unprofessional I think I just need to find a different clinic if I can't make an appt for my child lol

Patient portal never works and trying to get someone on the phone is impossible. Dr's are great at this clinic but customer service with the phones could be better. After being on hold twice for almost 45 mins each time and hung up on, I am done having care here. If the customer service was as good as the caregiving, this would easily be a 5 star review.

We love Dr. Koletar but have had rude experiences with some of the staff when attempting to schedule or call and ask questions. Both my husband and I work for hospitals and would never dream to treat patients or their families so rudely. This has become worse over the years, so much so that we are looking for a new practice. Our sons care has always been great here but ancillary staff needs training in customer service and support.

I honestly don't know where all these people are getting bad experiences from. I have been going to this clinic, myself, since I was 10 years old. So 19 years myself and 12 years for my kids. I never have problems with call backs even in the middle of the night. Sometimes you do have to call back because they can be busy. Which is unreasonable to fault them completely, for being unable to call back immediately.

But they ALWAYS get to me. Plus if my issue were that urgent, I'd take my child to the ER. I've never had issues with the nurses or front area staff either. Doctor Koletar is an absolute sweetie. So wonderful with my kids, patient and always willing to offer advice. I also love that they do not deal with parents that are unwilling to vaccinate their children.

I had to do a delayed schedule for my kids due to some issues, and it's great knowing that there is herd immunity within the clinic to rely upon. I would recommend this clinic to anyone and everyone.

I started bringing my son here 22 years ago because his Dad saw Dr. Wilson as well. He was the best, funnest pediatrician I have ever met. Now that my youngest is 15, she wanted a "girl doctor" and we have had no troubles with Any of the staff ever and absolutely love everyone there. They have always been so helpful and the nursing staff has saved me from over stressing many, many times. Love them all! Thanks for 22 years of excellent service.