Family Medical Health Center - Santo Basileo

Very efficient helpful and kind staff. Everyone is bilingual and very open to helping you with any problem you may have. Would recommend

Took my height and weight and made me wait over a hour and a half in the small room for the doctor just to get lab results. Rude when I asked why I'm waiting so long, so I'm writing this as I wait. Finding another place.

If I could give 0 star I would. This office has by far the most unprofessional, rudest, and very disrespectful staff. They absolutely have no idea what they are doing. Without notifying me, They cancelled my cardio appointment twice because they "weren't able to" get authorization from my insurance. I show up at the place and they tell me, you have no appointment.

When I questioned them, both times the manager apologized and said your insurance doesn't require approval for cardio, staff just couldn't figure it out. Without checking properly and without informing me they cancelled on me twice and instead of apologizing the staff were being disrespectful and telling me go talk to the manager we can't help you.

They wasted a month or my time. They didn't call me about my blood work, when I inquired after 3 weeks I found out I had many abnormalities which required immediate medical attention. They literally are playing with people's health and life. Be ready to get cancelled without any notification, to get no phone call about your blood work, to be on hold for long time when you call and to be treated horribly in such disrespectful way that you might have never been treated like that in any health care entity.

Friendly doctors, but be prepared to wait. I was made to wait there for about 4 hours just for a standard check up and when I finally did see the doctor, I must have been in the room for about 5 minutes at most. The people who run the office itself also seem to love to chat about non-work related stuff.even when it's so busy, and it can be a pain to actually get their attention for any questions/concerns you might have. Overall, I really couldn't recommend this place to friends or family.

I've had a horrible time with appointments. My doctor left out of nowhere and never sent my medicine to the pharmacy. Is a total nightmare.

I went in to get sutures on my knee after falling off my bike. The doctor and staff are very courteous and pleasant. The cut wasn't deep or wide enough for sutures. Really they just needed to help me clean and bandage. However the doctor ordered unnecessary x-rays on both knees even though I walked there and one of the knees looked barely scratched. Next time I will be more insistent to not get unnecessary procedures done.