Mt Tam Orthopedics: Stuart Charles A

My regular Dr being on vacation she recommended Dr Goetz for a simple procedure. This Dr was so rude and unprofessional dismissed amy Dr regular Dr's treatment as irrelevant. Stay away from him, a young student was with him, I hope he did not learn bad habits.

Wait, wait, wait. I've been dealing with severe lower back pain. A massage therapist, two chiropractors and another orthopedist later, I was referred to Cal Ortho. I saw Dr. Naidu on a Tuesday and we agreed on a course of treatment. It took over three weeks to schedule that appointment. The doctor told me that his scheduling staff would be in touch. Wednesday: no call; Thursday: no call; Friday: no call; Monday: no call; Tuesday: no call.

Finally I contacted the practice. No apologies for the delay and the first available appointment wasn't for 3+ weeks. I know painful lower back isn't exactly life-threatening, but the looong waits for care isn't acceptable to me. Thanks, Dr. Naidu, but I'm going to find another practice.

My first experience started with Dr Kim who performed an ankle surgery in Aug 2021 that fixed a long time problem. Dr Kim was very caring and provided ample information before the surgery. My Second experience has been with Dr Shillingford who I consulted for a sciatica issue. Due to lack of success with PT and injection of cortisone, he performed a surgery on L4 L5 this week and my pain is gone. The surgery center is fabulous, from the reception, to the nurses, doctor and I want to thank the whole staff for making this experience the best it could be.

I was a patient of doctor Naidu and his assistant Criss. He diagnosed me and said MRI is required for further treatment. I was waiting for the insurance approval for weeks because the doctor's office didn't send any information to my insurance. I was calling the doctor's office, sending them messages for weeks. They completely ignored me. Finally, Criss contacted me after my husband posted a negative review seeing my frustration with dealing with them.

They assured me the required information was sent this time. After that, I got a letter from my insurance. They are still waiting for the doctor's office to respond. I paid for MRI out of pocket and moved to Stanford. I don't recommend this place to anyone!

Nobody answers phone calls or returns voicemail. Chris who runs Dr. Naidu's office is particularly bad at this. They need to manage their business better or their medical skill becomes irrelevant.

Been here twice for two different things. First time found the Dr. imperious and patronizing and claiming I was imagining something (which I PT I went to quickly verified was exactly what was going on). Recently went for knee issues and the (different) Dr. said I'd need an MRI, but failed to put in any paperwork. His team's lack of follow through means I've now fallen into that time between leaving a job and COBRA paperwork being finished, so I have now been waiting in pain for weeks because of their poor follow through. I came here because the could fit me in quickly, but I would have been better off waiting for the higher rated place to fit me in.

I have been a patient in this office for 2 years. I have seen Dr Su couple of times and he has always been great. The office staff is totally diffrent. Every single oneof them I have talked to have been very rude. I had an appointment for a shot to my back this morning at 9.40. I drove one hour to make it to my appointment and I got there 6 minutes late because of traffic.

And then I waited for two minutes for the receptionist to tell me that since I was 8 min. late I can not get my shot. Very diappointed because it has happened a couple of times that I have been on time and had to wait 30 minutes for the doctor to be available, but for being 6 minutes late I was not able to get my shot and I am in a lot of pain. So I called to talk to the office manager and after waiting on the line for 20 minutes the receptionist Jane told me that the office manager is very hard to get a hold of and will l get a call back.

Which I never did. So I called back again and after waiting another 20 minutes I was told by receptionist Norma that the office manager is still not available. Not a very good experince at all.

This place is the absolute worst. It's a factory for most patients in pain. You are simply a piece on an assembly line and treated exactly that way. I have no interest in ever ever returning to this toxic, angry environment to manage pain, let alone anything seriously needing attention, you won't get it. I KNOW how respected and good the surgeons are there, and they are lucky to have them, Dr. Su especially.

I bet he could work anywhere he wanted, he's that good and respected throughout the community and beyond. Getting through to one of them, in your allotted time with any concerns and symptoms is nearly impossible, I feel bad for them, but they must have a voice in how that place is ran, which is POOR, substandard at best. The office staff is a clicky little girl gossip environment, and so very low low class. Come on, step up and pay for some real help and management over there.

I have been treated both in Greenbrae and Novato for several years now by several doctors. I have seen Dr Lawler, Dr Cable, Dr Sponzilli, Dr Kelly and most recently Dr Thomas Kim. Dr Kim treated my badly fractured wrist which needed surgical intervention. He is very patient and compassionate and took the time to explain the procedure that would take place and answer all my questions.

I left the office feeling very confident. I had no post operative issues. I've never had any of the issues with the staff, front desk, or phone that people mentioned in their reviews. The front desk staff has always been very professional and respectful to me. I would not hesitate to refer my friends and family to this office. All the doctors are fantastic and each has a specialty which in my opinion makes for a better experience.

The first desk staff and nurses are RUDE! I was made to wait 30 minutes because they were chatting about their tans. I've noticed a downgrade in the new generation of medical staff. They lack professionalism, honesty and kindness. The front deck staff really made the whole experience awful. However Dr. Kim is AMAZING! He's extremely knowledgeable and takes his time. He should move to another office with staff that is as good as he is.