Valley Family Health Care

I have received the best care from this clinic and would not consider going elsewhere.

Great facility, great staff, and there's lots of VFHC's in the Treasure Valley, so they are all close at hand when you need one.

Staff was friendly and professional. My visit was quick and thorough. Enviroment was clean and effecient.thank you for caring.

Your "Certified" medical assistant Ashley Cates likes to post on the public KTVB news Facebook page that the covid restrictions are "tyrannical", someone who has a hand in helping the general public's health care should not be spreading that type of propaganda and misleading the public about how serious Covid-19 is. She even goes on to bring up that fact she's in the medical field and "knows what she's talking about". Do your family a favor do not go here.

Called for a new patient appointment for my sister and was scheduled very quickly! Brought my sister to this clinic and was seen by Megan. The entire staff at this facility was excellent. They took the time to listen and helped in so many ways that we were not even thinking that we needed. I highly recommend this clinic. Compassionate, friendly, knowledgeable, and professional!

Staff was okay, however their business office is a joke. After paying my bill a got a leter 90 days later saying that my balance was overdue and that if i didnt contact them they would refer me to a collecting agency.

All staff really nice. But called and left 2 messages for the Dr to call me back. Last wed. And last thursday. Still not a call. I dont need an appt. Need to speak with Dr. Guess i need to find another Dr. Cant seem to get a call back. I have never had this problem. All Dr's have returned my calls or there nurse. But nothing.

I highly recommend this clinic if you have sixteen days to wait for your prescriptions. They made a mistake and I had to pay for it. If you want a nurse who can't help you and tells you to pay out of pocket for your $125 medication instead, Kathy is your nurse. Sad this place is all my insurance will pay for.

It was a good experience they are nice, but the physician had to choose the medication through the computer and couldnt give me the kind I wanted because it wasn't on his rx choices. That was kind of a bummer. He was really nice physician easy to talk to. I can tell this is one of those conservative clinic they use non FDA approved meds to treat problems which can be annoying, especially after having a dr never do that. Now if you have a dr like that by god keep him if you can! I moved.

Dr. Carrell was a very good Doctor. But his staff are unprofessional and have no work ethics. At least the ones I dealt with. I got in to see Dr. Carrell quickly. But when I was being checked out the phone rang. I told the receptionist that to go ahead and take care of the call because I had to write a check anyway. She said, "Naw, they can wait" and she put them on hold for the whole duration I was being checked out, about 10 minutes.

Then I scheduled an appointment and completely forgot about it due to a death in the family (immediate family member). When I realized that I had missed the appointment I called to apologize and reschedule and told them the reason why I missed it. No more then a week later I got a bill for the missed appointment. That, right there made me never go back.

The bill was only for $10.00, but it was the principle of the matter. In addition, I work with Doctors myself and had to call the practice a few times and each time I had to deal with them I was misdirected every time when they would transfer me. In this case, the work ethics are pitiful and unprofessional. And the staff is poorly trained