Andover Pediatrics

I really appreciate the doctors, nurse practitioners and nurses are all phenomenal. Wish I could say the same about the front desk staff.

I really appreciate the doctors. They are great but the answering service for this practice is awful. They have zero customer service and make you feel like your annoying them everytime you call. Wish you guys would get a better service, because they are really ruining your practice.

Wow just wow. What an unprofessional practice, I have no words. I booked COVID vaccine appointments here for my children based on a recommendation from a friend. We got three confirmations of our appointments and were excited that we were finally going to have access to vaccines for our kids. We went to the office the day of our appointments, only to find the doors locked and the lights on inside.

I called to find out what was going on. The women who answered the phone was extremely rude, stating they locked the door because COVID vaccines are only available to existing customers and we are not welcome there. Might you consider calling people who book appointments to let them know if you are not planning on honoring their apt?

The doctors, nurse practitioners, and nurses are great. However, their weak office staff completely ruins this practice. Office staff is extremely rude, uncaring, and completely lack compassion. The woman in billing is an absolute nightmare of a human to deal with-even to the point that the nurses have told me they can't stand her either.

Took my 3 kids to Andover Pedi for over 10 years and don't have a single complaint. Dr. Hensley has amazing bedside manner and is very attentive but all of the providers were great. Only transferred after moving out of state.

I read really good reviews about Andover Pediatrics and made appointments for my children. However, I just couldn't get past the unprofessionalism of the receptionist, especially Anita. They answer the phone like you are a huge burden on them. They are not at all cordial and when you call, Anita will quickly tell you to hold and click over. I thought it was, "Andover Pediatrics may you please hold?" The poor training alone makes me terrified to take my children there. Do better please.

Let me start by saying I love the doctors. However, I have moved and need my kids records sent to a new pediatrician. I not only have to go to their office to pick up the records but they are going to charge me 15 per kid. The new pediatrician I am going to see finds that absurd because it is physician to physician. Choose wisely if you go to this practice. Don't go unless you never plan on switching MD's. My kids go once a year for a physical and never had any major illnesses. It is absurd and I am beyond frustrated.

We moved here and were referred to this practice by the local mums group. I have been very pleased. I saw the doctor we chose all but once. The NP we saw on the visit was just as fabulous. I feel like they go above and beyond to make having a sick child as pleasant as possible. I LOVE the fact that they have morning walk in hours so you don't have to stalk the phones to get an appointment for a sick child!

Worst customer service ever! Called in for general questions, the representative hung up on me before I even finished talking. Just bad! They suck!

Review update: the unprofessionalism of the weekend answering service should not reflect the wonderful customer service and medical attention we have received thus far at the Andover Pediatric office. Although I do stand firm regarding updating their nursing "call-back" services, the negative encounter I had with the call representative in no way reflects how staff at Andover Pediatrics treats their patients and their families.

After my review was brought to administrative staff's attention, the issue was immediately addressed (in person) and she apologized on behalf of the answering service (which wasn't necessary since they do not directly work for the office, but it was very much appreciated). Although I still had a poor experience over the phone with the answering service, the way the office staff handled the situation was nothing short of excellent customer service and it was very thoughtful of them to reassure me that they didn't take such instances lightly. I would definitely recommend the pediatric medical personnel over at Andover Pediatrics.

If you're 10 minutes late to an appointment, you should just turn around an go home since they will refuse to take you. Its cool, I only drove 45min to get there and have been coming here for 8 years. Just lost my business.

I'm sure there are other more reputable forums than Yelp for reviews of pediatricians, but nevertheless here we are. The practice is in a very oddly shaped building just off rte 133 near the Andover / N Andover line. Parking is never a problem. There are several doctors and nurse practitioners so there also isn't a problem scheduling. Additionally, they have a standard hour every day for unscheduled sick drop-ins. We've been to 5 appointments for our newborn already and we've found doctors/nurses we like better than others, but it's nice to have that variety and to be able to get different opinions. We've never waited longer than 3 minutes in the waiting room and they don't rush you out of the exam room so you can nurse before going home if needed.

Great pediatricians, well-run operation. We are never in the waiting room for more than 5-10 min, and there's a big fish tank and other things to occupy the kids' time until you're called. Exam rooms are decorated elaborately to entertain kids even more. Doctors are friendly and prompt. After hours callbacks from the nurses are usually pretty quick and helpful.

Thanks to you, I didn't die of Polio. But srzly, I wish I could go back to this office as opposed to the ghetto one I have now. Adults like playing with toys and jungle gyms in waiting rooms too! If you have kiddies, and live on the north shore, head on over to Andover Pediatrics. They'll help your children not die. And in the process, keep them occupied with shiny toys whilst the doctor sneaks up on them with a nice, big needle.