Southwest Orthopaedic Group - Brian L Sullivan

It appears to me that the financial / billing polices of Southwest Orthopaedic Group in Austin on William Cannon Drive are unethical and dishonest and possible illegal as far as Medcare rules are concerned. The doctors I have had there over the last 3 years, three of them, are good doctors. But it appears that the financial / billing policies of Southwest Orthopaedic Group owners and managers affect and impact the quality and quantity of the treatment you seek for your condition from the doctors there.

It appears that they just make up how much you have to pay at the window of the doctor's office and you cannot go in and see the doctor you have an appointment with unless you pay the cash amount they demand from you. You have to remember to request a paper receipt and when you get the receipt it does not tell you EXACTLY in words and codes what the charge is for.

I am currently trying to investigate some charges I paid so far with my Medicare Advantage plan (administrator company United Health Care) which is one of the plans as part of my Texas Teacher Retirement plan. I am dealing with United Health Care customer service people for several weeks now but they have not answered me as far as a decision for reimbursement regarding the Southwest Orthopaedic Group bills that I am questioning and appealing.

Since apparently it is okay for doctor's offices to not have to tell you WHAT THE CHARGE IS FOR. that you have to pay in cash, check or credit card at the window if you want to keep your appointment and see the doctor. As a help to anyone who is planning to go to Southwest Orthopaedic Group doctor for the first time or as an old patient and you have a strict budget that you must live by, I strongly suggest you get a statement in paper for the lowest amount you may have to pay at the window on the day of your appointment so you can decide if you can afford to keep that appointment date based on your budget.

This will save you a wasted trip to the Southwest Orthopaedic Group doctor's office if you are on a tight budget and this may save you from messing up your credit rating by going ahead and paying a very high dollar unplanned for amount at the window. I hope I hear back from United Health Care Insurance / Medicare Advantage regarding my appeal of the charges I have received from Southwest Orthopaedic Group that I feel are not only inaccurate (wrong CPT code etc) but also are highly unethical appearing on the surface and made me not able to get the medical treatment I went there for and that I did not completely receive.

Dr. Arush Angarasi and staff were very friendly and thorough on my ankle injury, so thorough that he drew a diagram on washboard to show the breaks so I could see and understand the plan on what would be next. You could also tell he genuinely cares.

Amazing care! Dr Patel had great bedside manner and made me feel like I was important. I left feeling educated about my care. Thank you SWOG!

Kindness matters and this office has got it! Dr. Angirasa and the team at this office are friendly and take the extra time to engage on a human level. It is rare to be given anyones time but I appreciated it.

Needed a second opinion. Saw Dr. Arush Angirasa. He was super fast, caring, made sure I had zero questions. Made sure I was happy with the appointment and had me on my way. If I didn't already have a great ortho surgeon that has my history I would be seeing him again.

I first came in for a foot surgery in September of 2018. My whole experience was phenomenal and so was the after care. Ted and Dr. Angirasa are amazing. Fast forward to 2022, I had to return for a broken bone in my foot. They remembered me and treated me with the same level of kindness and assistance as before. I can't recommend them enough!

My hand surgery was preformed by Doc. Patel. I have nothing but a great things to say about my surgery and Doc. Patel. His patient care is awesome. His staff is also very kind and helpful

Called to make an appointment and they had a cancellation, so got in the next day. DR SULLIVAN took his time and explained everything, he also puts it in terms that are very understandable, I went in expecting to possibly have surgery, and he had another approach to my needs, so left feeling confident about his advice and care, staff is amazing and very helpful office is well taken care of and still asking for makes at all times

Dr. Angirasa made me feel very comfortable and did an excellent job ensuring I didn't feel pain during my minor procedure. If I have any other joint or foot issues, I would seek him out.

I was seen within 10 mins after checking in. The medical assistant was kind and polite. I saw Dr. Sullivan at the Bastrop Location. He was kind, informative and listened to my concerns. I felt my needs were met as I was also listened too. I feel my Ortho needs will be met here.

I saw Dr. Sullivan at their Bastrop location. The facility was well organized and set up to provide as much safety and care as possible to their patients. All of the staff and doctors were very courteous and professional. I appreciated Dr. Sullivan took the time to thoroughly explain my medical condition and made sure all of my questions were answered and what treatment options were available. I walked out feeling less stressed and more confident that my health is in good hands. I'd recommend this team to anybody needing orthopedic care.

Dr. Patel is a very caring and a professional Orthopedists. He really care about his patients, there problem and how's our healing is going. He also let the patient family know how the patient surgery and if there was any complications, right after he has completed the surgery. And Dr. Patel is very prompt.

Dr. Angirasa foot/ankle surgeon etc. I have been there two times. First time I broke my right ankle. Second time I sprained my left ankle very badly. Takes time to explain what has happened, explains different treatment plans possible, well-trained and experienced thoughtful surgeon. You're in good hands.

Dr. Sullivan was great. He thoroughly explained everything that was going on with my knees and the treatment options actually. The staff were also super friendly and helpful. I've also seen Dr. Angirasa for my foot after an accident. This is a top notch practice!

Although I've been a patient of Dr. Manish Patel for several years, this was the first time I worked with Southwest Orthopaedic Group. The service/support I received was simply excellent! When I first reached out to them, the person who assisted me listened to my "issues", taking notes for the doctor to review, and then patiently walked me thru the registration and scheduling process.

She found an appointment at a time and place that was convenient for me and then followed up with an email containing all the forms I needed to complete for my appointment and a text message confirming the appointment time and place. Their staff then arranged the X-rays I needed so that all I had to do was go into the facility and everything was set!

When I arrived at their office I was greeted, "checked in" and then escorted to a room to see Dr. Patel, who proceeded to explain the root cause of my issues, various treatment options, the pros and cons of each and his recommended approach. All of this happened ON TIME! Bottom line, in a time when everyone is experiencing some stress, the staff of Southwest Orthopaedic Group clearly is going out of their way to ensure that working with them won't add to it!

Everyone I worked with was professional, extremely pleasant, and patient when answering my many questions or waiting for me to find information they needed. I give them (and Dr. Manish Patel) an enthusiastic "two thumbs up" and 5 Star Rating!

First timer here. I have garbage insurance and had a hard time finding a podiatrist with a background I felt comfortable with. Then I read Dr Angirasa's background and decided to give him a try. 10+ across the board. The front desk was amazing and contacted me the same day they got my dr referral. The doctor's nurse was extremely friendly and funny and gave me plenty of time and Dr Angirasa was extremely kind, very thorough, never rushed me, listened and provided my best options to consider. Thrilled to have a podiatrist I finally have confidence in.

I love this medical facility. Highly recommend Dr. Patel. He's very personal, wisely experienced, and excellent at explaining what's going on with your area of concern. Great surgeon and person!

Friendly/pleasant staff Dr Angirasa is great -very informative and doesn't make you feel rushed. I'd definitely recommend - worth the drive

I cannot speak about other doctors at this group but AVOID DR SULLIVAN AT ALL COSTS! This was quite literally the worst Dr. experience of my life. I am referring specifically to Dr Sullivan. I was assigned to Dr Albrect originally by the VA in December 2020. I called in late January to find out why no one from this office called to set up appt. It seems Dr Albrect was smart enough to leave this practice months before but no one there informed me of his departure.

When I finally got an appt with Dr Sullivan in mid March 2021 I told him I had an MRI done at the VA was told by his office that it was my responsibility to provide the MRI. After a 20 second look at my knee he decided that there was no way it was an ACL tear after providing him with the report from the MRI that stated just that! That's when I should have run away, but let him give me a visco injection two weeks later.

The injection caused loss of mobility and a lot of pain. I was referred to Physical Therapy but no one ever called. After 3 weeks I called to find out why. It turns out the place they referred me to DOES NOT DO PHYSICAL THERAPY! That company sent it back to Sullivans office that same day explaining THEY DO NOT DO PHYSICAL THERAPY and that's where it sat for more than 3 weeks until I started investigating why no one had called me!

He caused me great harm with the injection without waiting to see the July 2020 MRI or ordering a new one. His inability to listen to me combined with world class arrogance and close minded approach to my care was infuriating. I kept my appt today so I could complain to his face why I fired him. He's too old, his bedside manner is deplorable and this old man needs to retire before he causes more damage to other patients.

No one needs a doctor so badly that they should resort to using Dr Sullivan. Please do yourself a favor and get a different physician immediately, it will save you a lot of aggravation and probably save you a lot of pain as well!

Dr. Albrecht is an amazing surgeon. But more than that he is very personable and friendly. Dr. Albrecht will not rush you, he listens thoroughly to your questions and concerns and answers them all. He completely put my nerves at ease. Excellent bedside manner. I highly recommend this Dr.

Dr Sullivan's office is extremely unorganized and horrible! They have made a mistake on paperwork I needed for short term disability at least 4 times. I call their office about once a week and they assure me each time that it will get done. I am currently sitting in their waiting room because they told me I needed another appointment to get Dr Sullivan to fill out the paper. I've been waiting since 2:30 and there are still 2 people ahead of me and it's 5:10 PM.

For a doctor that spends less than 5 minutes with each patient, he sure is slow. I've waited 45 minutes at the least and mostly more than an hour and a half. He's a rip off artist for milking my insurance company and my wallet just to fill out one form. Ridiculous.

Dr. Patel and staff are amazingand experts in the field! Dr. Patel would always take time to answer any questions, explain all procedures to my understanding, and I never once felt like just a patient. I always felt as if I were a family member with each visit and procedure. His medical staff are all top notch as well. Quick to respond to calls and emails and always with a friendly smile. Highly recommend Dr. Patel and his staff.

I recently had a near complete rupture of my left bicep tendon and was referred to Dr Patel. He came highly recommended and is considered to be "the" upper extremity Guy in Austin. He did not disappoint. A quick exam in his office without any fancy MRIs and he had the diagnosis. He had me in surgery literally the next day and I was back to 80% full function in less that 4 weeks. I will never go to anyone else if I get another upper extremity injury. Dr. Patel is my ortho guy. Dr. Patel thank you for taking such great care of me. Gracias. Rod

!AVOID AT ALL COST! Dr Patel and Sullivan were very kind and knowledgeable. I wished they passed that same kindness and passion down down to their staff. Wait staff was rude and un-professional. They try to avoid responsibilities and put things back on you. They do not try and help or mediate a situation or help you get treatment for your medical needs.

This is in reference to my knee surgery that Trisha my "Surgery Director" offered to get me set up with one of those leg scooters that you place your knee on as a crutch alternative for people with lower leg injuries(ex: foot and ankle). How am i suppose to use that after knee surgery? She failed to offer my insurance company correct information regarding my surgery and it was ultimately denied over her lack of knowledge.

If you need to have any type of surgery done big or small, I am positive there are other doctors you can see that will offer better costumer service and case management than Southwest Orthopedic Group has to offer.

DO NOT WASTE YOUR TIME HERE. THIS IS THE MOST UNPROFESSIONAL AND UNHELPFUL MEDICAL FACILITY I HAVE EVER EXPERIENCED. I was referred to Dr. Patel from an urgent care facility. I wish I had never gone at all. First, his medical assistant Sheila: - constantly cut me off during intake/first visit - did not call in my prescription, leaving me in great pain - lied about prescriptions and dosage that had been sent to pharmacy - utterly useless and completely unprofessional, even rude Dr. Patel: - overall lack of interest in injury - overall lack of concern with my progress - refused to do peer-to-peer consultation with insurance so that I could get the MRI I needed - refused to prescribe medication and tried to send me to a pain management clinic - made an unnecessary surgery his only course of action I could go on and on about my experiences, but what it boils down to is that I wasted two months trying to work with these people.

I finally switched and went to Texas Orthopedics. Within 5 days of seeing a doctor there, I received the MRI that I had not been able to get for two months with Dr. Patel. Based on the results of that MRI, the treatment has already begun. Whereas Dr. Patel was fixated on a complicated surgery in my chest, the ACTUAL issue is in my neck, and there is no surgery required to remedy the issue.

It is honestly frightening to think that I would still be wasting my time, not addressing the actual medical issues, and having unnecessary surgery had I continued seeing Dr. Patel. Do not go here.

Felt completely robbed at Southwest Orthopedic. After waiting about 30 minutes to see the dr (just to have results of an MRI read) Dr. Sullivan walks in (spends no more than 2 whole minutes with us) and tells us results are fine and hands me a piece of paper sending us somewhere else because he says he can't tell us what's wrong. I paid $100 for this? I feel like he could have easily called me to tell me that. Especially since he was just handing me off to someone else. I feel ripped off.

Southwest Orthopedics ~ Dr Michael M. Albrecht is an extremely good doctor very knowledgeable and very gifted Orthopedic surgeon. Cheryl Walker, is the best nurse who is very efficient & helps with all details! I would highly recommend SW Orthopedic group, they are the best Doctors & Nurses who are extremely component & know what they are doing. Thanks to Dr Albrecht's rotater cuff surgery on my husband who is 57 now has a better range of motion! And that's a Praise to God!

My cavernous hemangioma quickly started growing back, meaning this entire surgery was a waste. More of a critique of western medicine in general (& the inability to address root cause / heal holistically) than Dr. Patel. I did like him and his staff.

Dr. Patel receives five stars but his physician's assistant, William Fox, receives three stars. Both Dr. Patel and his medical assistant (not Aurelia) said they were going to send in an MRI order for the thoracic spine. William Fox usually signs the order for Dr. Patel, but nothing was ordered after two weeks. Aurelia's voice mail is always full so you can't leave a message.

I had to call Aurelia and ask her to submit the order, when she wasn't even working the day they said they were going to order it. Aurelia said she didn't see a request for an order in my notes. William Fox took notes during the entire appointment.

I went to Southwest Orthpaedic Group due to an bicep injury of my right arm. I was referred by Contentra. I thought since it was a workers comp that it would be done in unprofessional manner. But let me tell you from day one Dr Patel and staff were amazing. They were on top of there game from the get go. The day of the surgery was very pleasant. They explained everything in detail and the surgery went without a hitch.

I was seen by Dr Patel and staff for four months. Dr Patel and Staff do an amazing job he does his job with great professionalism. If I ever need service again by Orhopaedics I will go there. Dr Patel thank you and your staff for everything.

My daughter was seen in the ER for a severe ankle sprain and we went on our way. I knew from the look and sound of the injury that the small air-cast and limited instructions given would not be enough. I have always heard so many great things about Dr. Albrecht so I scheduled an appt. We were seen right away. The office staff was friendly and welcoming.

The location was easy to find and accessible. I wasn't intimidated at all by the whole process. Dr. Albrecht was gentle and thorough. He was knowledgeable and reassuring. Each of our followup visits were just as pleasing as the first. We felt welcomed and important. Dr. Albrecht is a kind and invested physician. I highly recommend him.

I was not happy with the treatment I received from Dr. Albrecht. Even though I told him I had multiple physical therapy sessions and could get my PT on the phone during our appointment he did not want to talk to him even though the PT had an in depth understanding of my injury and progress. Dr. Albrecht said he would review my progress charts but never did because he never asked for them.

This goes without mentioning some of the staff are unprofessional with tattoos and grungy appearance. Also the PT informed me of a tear in my shoulder that Dr. Albrecht never mentioned after reviewing my MRI. All they want is your money and rush you into surgery because thats where the big $$$$ is for them. You are simply just a number here. They will rush through as many patients as possible.

I came here to leave a review after having two successful carpal tunnel release surgeries by Dr. Patel. Boy was amazed by the amount of bad reviews! The doc took the time to explain the pros & cons of this procedure. Answered all my questions. and we set a date. First one went perfect. so I set up the second one two weeks later! All symptoms are now gone and I'm loving life! SWOG runs a fine tuned machine.

From the appointment person all the way to the billing dept. My only complaint is the hold times on the phone! Thankful they respond to e-mail quickly. I prefer that method anyway! I will highly recommend this doctor and this group for ANY and ALL carpal tunnel issues.as mine went perfect!