DFW Urology Consultants

I have never been here. I don't know why yelp keeps asking me to review them. I'll give them five stars so that I don't torpedo their ratings but I think yelp needs a option for I cannot rate this place because I've never been there.

Rude and unprofessional reception staff. They never answer the phone. Prescription was about to run out and the pharmacy tried to get additional refill approval for a week, but they were unable to reach them as well. Ask your doctor for a different referral. Don't use these guys.

I think this is a very good medical office they were very helpful knowledgeable and fast I would like to refer anybody with urology problems to come see them.

I went to Dr. Hey for a vasectomy. Him and his staff were professional, courteous and always on time. The surgery itself was a breeze, and his recovery recommendations were excellent. His followup procedures were outstanding and gave me confidence that the work was well done and permanent. Admittedly, the facility is old and doesn't appear to have been well taken care of, but honestly that didn't affect the quality of care that I felt I received. I've already recommended others to see him.

I Had two Surgery with Dr. Hey Jr. the 1st one, that I had did not help my prostate problem. in which my Insurance was, , covering a small percentage of it. The second One was the ( Turp.)n which my insurance cover some but still paid alot. Then I have had alot of problem's E.D.And being in the Car Business I am paid by how many car I sell. So I get it, But I've never can see Dr.

Hey '. he pushes me off to One of his Nurses Doctor.s where i feel So uneasy about talking to a lady about my E. D.and now They stop giving me the medicine in, 10 cc bottles, they want more money. So I paid more money for the 1 cc bottle.s. And they tell me they just want to Monitor, me more. But when my insurance ran out who was monitor me. it's ABOUT THAT MONEY. they not interested in my problem. BEWARE

Unprofessional, no immediate answer, call them and you will be transferred to different extensions that no one is there to answer! Never call you to discuss your test results unless you go there yourself!

Dr Hey the younger treats people like intelligent people. He listens. That's rare in a doctor. He knows what he is doing and he does it well!

Never in my entire life has every aspect of my interaction with an organization and every member of it been so terrible. With what they put me through I should have sued them, but unfortunately I don't have the time or money to do so. However, I don't want others to go through what I did, so I wish to warn others of how poorly this entire doctor's practice is run (at all locations), and to stay away.

I've never written a negative review in my life (unfortunately 1 star is the lowest rating I can give). The only conceivable explanations for my experience is either incredible corruption and greed or incredible uncaring and ineptitude. Due to a strict character limit, I can't share everything that happened to me. The following is the summarized version of what I went through: I saw Dr. Wayne D.

Hey for a consultation on an elective surgery, he claimed to be very experienced and quoted me $400 total for the operation. The operation ended up costing me $6000. I was scheduled for wrong locations (Fort Worth instead of Grand Prairie) without being told. My 1 month post op visit was a waste because the operation notes weren't turned in and the doctor wasn't there, so no one could answer any of my questions like why I wasn't healing properly, why I was charged way more than what the doctor quoted, and why my bill had an operation added on that the doctor said he wouldn't do in the initial consultation.

The senior assistant Whitney during the 1st post op told me the reason the operation notes weren't turned in is because the doctor went on vacation right after my surgery and wouldn't be back for several weeks (gone almost 2 months total and didn't tell me). Pam Rice (their "revenue manager") refused to reduce what they were charging me because she said it would be "insurance fraud, " which is a lie because I was paying everything out of pocket (my insurance could only tell the doctor not to charge over X amount, until I hit my deductible). Pam tried to deny that the doctor went on vacation, resulting in the operation notes and 1st post op SNAFU, when I requested to get the 1st post op fee waived.

During my 2nd attempt at a post op it took 2 hours to see the doctor, even though I showed up early to the appointment, because the doctor saw 5 other people before me that were checked in after me. The doctor's office repeatedly attempted to charge me more than what my insurance said they could, and it took multiple phone calls with Pam to fix these errors, because she either didn't want to reduce them or said she would "look into them" but never did.

My monthly payments for the bill I set up with Pam herself weren't being recorded by the budgeting department. When I asked both Pam and Dr. Hey why the quote I was given for the surgery was so off, neither of them cared or wanted to reduce it.

After dealing with rude and incompetent staff for 4 years we found this group. They are pleasant and on the ball!

I went to Dr. Hey, Jr., and talked with his staff, not him. A form was given to me for medications, which I was told would help me with my pain and be billed to my insurance. The bill came yesterday, over $4,000. This was for urinating in a cup (twice, after I left they called to tell me more urine was needed, even though I had filled the cup given to me) and for testing the capacity of my bladder. Toxicology reports were done on me through an outside provider and now I could face thousands in fees, which I definitely will contest. No one checked my network, obviously, and I am cancelling my next appointment for a cystoscopy (no telling how much that would cost me). Please, do not go here.

Took my wife there for medical test there and this place was one of the filthiest medical place I ever been to and the staff got really bad attitude and the injection they gave my wife was already filled and the cabinet they keep the pain killing injections is not even locked so anyone could get there hands on pain killing med and needles are not locked or dispose properly as you will see from picture

If you don't mind sitting in the waiting room for 1 - 2 hours before being called to be seen by a nurse, while the doctor sits in his office taking care of personal business, then this place is for you.

Epic! The highest compliment I can pay is to say that I trust someone. Dr. Hey (Wayne David, Jr) has earned my trust.