For 30 years, the Physicians at Austin Sports Medicine have been entrusted to provide care for UT athletes. Austin Sports Medicine Orthopedic Doctors and Surgeons are all board certified, allowing us to provide our patients with the best care available. Developed by orthopedic professionals to deliver the best nutrients for all orthopedic related conditions.Austin Sports Medicine specializes in comprehensive orthopedic care and physical medicine for all active lifestyle and sports-related injuries.
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Austin Sports Medicine orthopedic surgeons are Board Certified by the American Board of Orthopedic Surgery. In addition, each of the doctors has been Fellowship Trained in a variety of specialties including Sports Medicine, Adult Reconstruction, Hand and Wrist, and Shoulder and Elbow. After four-years of medical school, one-year of internship, and a five-year residency, each of these physicians elected to gain additional training in their chosen sub-specialty, through participation in a Fellowship Training Program.
Austin Sports Medicine specializes in comprehensive orthopedic care for active lifestyle and sports-related injuries as well as non-surgical alternatives to get you back doing what you love. Our practice is as a complete medical treatment facility. Our patients are able to receive total care under one roof including, physician to patient consultation, X-ray, MRI, physical therapy, surgery and other procedures.
Reviews (1)
Steven Grousnick
Oct 04, 2021
As the old saying goes, I definitely should have read reviews before conducting business with Austin Sports Medicine (ASM) and I paid for it firsthand months after my actual MRI was done in May 2021. The professional services pertaining to in-facility treatment and care was satisfactory, but the one motivator for me eliminating my chances of ever doing business with ASM again would, hands down, be their administrative folks. This, honestly, could have even been reconciled at the MRI location as it still counts as a step in the overall lifecycle I took with ASM.
Prior to my two MRIs, I was given a quote which one would expect the actual cost to resemble a quote rather closely once you actually receive the bill(s). Not the case with ASM and when I inquired on the discrepancy, they repeatedly deferred to insurance and my own lack of understanding as the reason for the discrepancy. Not until the predicament reached the CEO was there ever any real ownership or client satisfaction strategy put into play.
Strike 1 ASM. Fast forward to July 2021, and two ominous MRI readings found their way onto my insurance claims. Was this ever mentioned by ASM in the original quote? You guessed it, nope! For not being at my deductible for 2021, those two charges put me over $300 from this original "quote" ASM provided. When I inquired about the readings, you guessed it again, I was immediately struck with deflection of ownership and blame on other parties.
Strike 2 ASM. Not only after I found myself in this situation did I peruse other reviews, and goodness, that is why I mentioned it at the beginning of this review. This does not appear to be ASMs first rodeo in painting inaccurate portraits for their patients. After their CEO refused to speak over the phone, would only converse via email (sketchy within itself) did I realize that was the last straw for me.
Strike 3 ASM and you're out as the old saying goes. I would highly recommend asking about all possible prices upfront and for ASMs administrative staff, perhaps, embarking on some sort of training in client/patient relations as opportunities clearly exist from the TOP down.
Prior to my two MRIs, I was given a quote which one would expect the actual cost to resemble a quote rather closely once you actually receive the bill(s). Not the case with ASM and when I inquired on the discrepancy, they repeatedly deferred to insurance and my own lack of understanding as the reason for the discrepancy. Not until the predicament reached the CEO was there ever any real ownership or client satisfaction strategy put into play.
Strike 1 ASM. Fast forward to July 2021, and two ominous MRI readings found their way onto my insurance claims. Was this ever mentioned by ASM in the original quote? You guessed it, nope! For not being at my deductible for 2021, those two charges put me over $300 from this original "quote" ASM provided. When I inquired about the readings, you guessed it again, I was immediately struck with deflection of ownership and blame on other parties.
Strike 2 ASM. Not only after I found myself in this situation did I peruse other reviews, and goodness, that is why I mentioned it at the beginning of this review. This does not appear to be ASMs first rodeo in painting inaccurate portraits for their patients. After their CEO refused to speak over the phone, would only converse via email (sketchy within itself) did I realize that was the last straw for me.
Strike 3 ASM and you're out as the old saying goes. I would highly recommend asking about all possible prices upfront and for ASMs administrative staff, perhaps, embarking on some sort of training in client/patient relations as opportunities clearly exist from the TOP down.
