Rebound Orthopedics

Good physical therapy staff. Be prepared to wait and wait and wait to be seen by a doctor. Never an on time appointment. 3 pm visit today, it's 340 and still waiting.

Had an injury to my shoulder and elbow that needed to be looked at urgently as I'm in so much pain and could even sleep even medicated. called Rebound Orthopedic to schedule an appointment they push my appointment to a month. had to endure the pain for more than a month and waited for my scheduled appointment! At the time and day of my appointment I was told that the doctor was on and can't see me and no other doctor available at the clinic can and wanted to schedule a new appointment a month after which now will be 2 months after my injury.

I was furious as I lost a day of work to make this appointment work in the middle of the day.unprofessional staff they didn't even told me that the doctor wasn't available until I got to the clinic on my appointment time.! Apologizing will not work as they won't pay me for my lost time and also all the wait with so much pain! Never going back to this clinic and never will deal with them anymore I will not recommend this clinic to anybody!

The communication standards are non-existent. Returned phone calls are also non-existent. Front end communication should be the simplest of tasks / standards create. Unfortunately for Rebound, this appears to be their biggest business challenge.

My family members had gone to Rebound with good results. I had several issues when I went there and wanted their advice about what the best strategy would be since I had both horrible shoulder pain and left hip pain. Immediately they focused on my spine, insisting that I follow that surgery path. As the months passed and I was passed around to three different doctors, when I insisted the pain from my shoulder was impairing my work.

In the end they literally held my shoulder surgery hostage insisting that I would be more motivated to jump on the spine surgery plan, with the idea.then.they would deal with the shoulder. OK, 2 years later after getting a great surgical outcome on shoulder at Vancouver clinic, I had a crisis with my left hip. YES.another provider system did more exams and determined the problem is my hip joint. Now, with a new hip, my extreme pain and years of delay are relieved. Yes, I have a bad spine, but the arrogance of the doctors at Rebound delayed my care.

I tried everything to get a "redo" with them to look at my shoulder right away and even a second doctor at Rebound made it clear that they stick to the original doctor's recommendation. Arrogance puts you at risk as a patient. Get a second opinion!

Excellent care and service. Parking is hit and miss. Give yourself 15 minutes extra to park and walk. Heavy Portland traffic and homeless abound.

Dr. Borus is great! He validated my pain, did a total hip replacement, and I feel marvelous!

I have a family member who went to Dr. Woll. I am a health care professional, and thought Rebound was top notch. Unfortunately I will never go to Rebound after my family members experience with Dr. Woll. His Customer Service is lacking as if he doesn't care, and he failed to diagnose and chart my family members issues. If he knew how much he failed my family, it should embarrass him.

As a First Responder in Portland, who prides himself is compassion, empathy and exemplary customer service, this is disappointing to hear. Go to Orthopedics Northwest. They rock

I like my doctor but have yet to have an appointment when they were not running *well over* an hour late. It is chronic; not just an occasional problem, and it is a huge waste of time. I end up having to wait 1.5 hours beyond my scheduled appointment. When I shared my concern with the staff, all I got was excuses - no recognition of a problem. I realize patient appointments will vary in length and thus the doctor's schedule may be a bit dynamic, but I can't except that the best they can do is estimate appointments within 1.5 hours of error.

Dr. McGehee is easy to talk to and open in his communication style. The staff were great at getting me a last minute appointment when my husband's back pain reached a breaking point. I highly recommend these wonderful professionals who have always taken good care of our family.

I am consistently treated with respect at Rebound. Everyone from receptionist to physician is courteous, attentive, professional and genuinely interested in my well being, both physical and emotional.

Saw Dr Colville for my shoulder appt. was quick they took the needed X-ray tight there and reviewed it with me. After his discussing the issue and treatment options he gave me a painless Steroid injection.

I had to have a medial patellofemoral ligament replacement and was referred to Dr. Ellis. The last 6 months post-surgery I have had regular follow-up visits. Rebound itself is great for scheduling quickly and having the resources available to make sure you are treated quickly. I never had a wait time. The staff that changed my bandages and helped me with new knee braces were friendly and helpful.

It was a rough recovery but in the end, it was completely worth it and has changed my life. Dr. Ellis makes sure he has all the information, recommends the least invasive surgery options, and keeps up to date on new medical research that helps to inform his decisions. I'm confident in the abilities of Dr. Ellis and would highly recommend him for anyone needing knee surgeries.

Admittedly, my experience with Orthopedics is quite limited. Really, it's only encompassed visits with Dr. Ellis at Rebound. I have been seeing Dr. Ellis since 2013 for a variety of left shoulder & bicep tendon issues. Despite the fact Ellis is a surgeon, who are notorious for wanting to cut, Dr. Ellis has never offered surgery as a first option.

In fact, to the contrary, he has recommended non-surgical interventions time and again. Today, I saw him for a follow-up on a bicep tendon issue that simply isn't getting better. He was frank and honest with me about my options, and again, offered surgery as a reasonable option only after trying everything else possible. He was plain that it may not work but emphasized it is a simple surgery with minimal recovery time. I highly recommend Ellis as a shoulder specialist, and Rebound overall as a very professional, comprehensive, and competent facility. Thank you for you the care!

Jason at the East location has worked wonders on my broken body. I am going back again and again for sure!

It seems that physical therapy locations in the Portland area are a lot like contractors, most of them are poorly ran and cannot be trusted to take care of business. Rebound is just such a place. I had a torn calf muscle (3 times over the course of a year and a half) and I was trying to get an appointment with Rebound. I called them on the phone and was asked to bring them copies of my reports on the torn muscle.

I had someone personally deliver these to the clinic and were given to Doug with Rebound. I was brought back his card as the person they were handed to and told a story about the delivery, how he was sitting on a leg workout bench just lightly working his legs and staring at the girl who delivered for me, like leering type staring up and down. I never heard back from Rebound so I called them.

I left 2 voice mails for Doug with no call back. I sent him an email stating that I had left him a couple of voice mails and my packet was delivered to him several weeks ago, no response. I sent another email a week later and he finally responded. Doug stated that my packet must have delivered to the Dr.s in the office as he didn't get them and he wished me good luck. Doug also stated he has been out of town for 3 weeks and could not have received my packet. Note, this has been more than 3 weeks since my initial phone calls and email to him, which in my email I stated it had been 3 weeks since the drop off.

Do the math Mr. Rebound. I responded again that it was indeed him and described the delivery, girl with 2 kids and where he was sitting when dropped off to him. He responded he didn't recall that and wished me luck. NOT ONCE even offering assistance or owning up to him either being a complete idiot who loses paperwork or that he just didn't want a new patient. This place is another in the line of horribly ran PT services.

I have had shoulder pain for a few months now and have been absolutely miserable. It has affected my ability to workout, keeps me awake, and makes my workday miserable. I went to Rebound after two people recommended it. I was given an x-ray to rule out bone spurs. I really wish they had done an MRI. The PT I eventually started seeing at Providence does believe I have an impingement, and an MRI would have confirmed that as well as opened the possibility of surgery and ending this agony.

They diagnosed me with bicep tendonitis and referred me out for PT. I have no idea why they didn't want me to see their PT's, and I had to search and search for a PT in my Providence network. I finally started going to Providence Rehab and after a month I am still in pain. Overall my experience was ok - the doc was nice and I didn't have to wait for my appointment. I did feel farmed out when they basically printed out a list of PT's to try to get an appointment with - when they offer those services there.

Aside from having to literally jump up on the tall table - the massage was just ok.

Soooo, maybe this is one of those businesses that has so many patients that they can't be bothered to follow up with those interested in their services. The truth is that I have never been to this practice. Why? Because they have never followed through with a single call or request for assistance. I waited for them to get my medical records and didn't hear jack diddly from them.

I made numerous calls to try to get in over about two months and never heard an apology or a sorry we will check on that. Silly me. and let's not talk about the raggedy website that failed to download repeatedly no matter what computer I was on. Yea, no. They are supposed to be high end and state of the art, what ev. If they do so poorly in customer service then no rebound for them!

I really like the doctor. On the first visit he really explained my issues and sent me to a great place for new orthotics. The only downside is my last appointment I had to wait an hour. Not sure if it was a one time issue or not.

The Doc's are respectable, but watch out for their billing office that tried to charge me $1,500.00 for a surgery that they didn't even perform and then actually try to argue that they should get paid for part of a surgery done by a unrelated surgeon in a different state.

My review is for Luise, one of the massage therapists. She was great. She talked with me before the massage began and then completely designed the massage on what she thought would help me best. She played relaxing music, talked only a couple times to ask me how the massage was (pain, pressure, etc). Afterwards she even taught me specific stretches that she thought would further help my issues.

My only complaint, which has nothing to do with Luise, is a very rude receptionist at the front desk. It was my first time there and I did not know I had to go around the corner to check in for a massage, while she dealt with other appointments. She looked at me with a irritated look and did not say anything to me after I walked in. I finally approached the desk (as no one else was up there being helped) and asked if this was where I checked in.

She was very short, asked why I was there, and after telling her it was for a massage, she told me that I was talking to the wrong person. She was very rude and acted as if I was an annoyance. Once I got around the corner to the guy at the other desk he was very polite and I had no more problems. There was another receptionist that was working on the left side of the check in area that seemed much nicer, however the girl at the front was rude to me as well as another girl who checked in right after I did.

Overall a good experience, however if I were management I would find someone who could treat the clients/patients with some respect, as she was the first person I saw when I walked through the door. (4/12/13)

I've had a torn meniscus for 10 years and finally decided to get it fixed. I was scared to death of surgery, but my doctor made me feel so comfortable, that I had no anxiety at all! It was rediculous that I waited so long. I wished I had heard about them sooner!

Dr. Mark Colville was my knee surgeon in 2004 for an ACL tear and my results were really amazing. Now, 4 years later, I don't even think about the fact that I had surgery. I even went running a couple months ago and was surprised that my knee hurt by the end of my session. When I changed to shower after my run, I looked down to check out my knee and the biggest surprise was that it was the other non-surgery knee that was hurting!

Its been so long and my recovery so complete that I completely forgot which knee I had worked on. Dr. Colville was also great to work with - up front and clear about my choices and the pros and cons of each. He never pressured me to make any decisions about my care that I wasn't comfortable with. While I hope I never have to see him again because I don't enjoy surgery. if I do I will know I'm in good hands.