Established in 1989, CARE Fertility is the longest-running fertility clinic in the Dallas Fort Worth metroplex. For over three decades, our doctors have pioneered new technologies and approaches in advanced fertility care, while fulfilling their mission of making fertility care more accessible to all families. No matter why having a baby is a challenge for you, CARE Fertility will put you on the road to success with comprehensive medical care and a customized treatment plan. Our doctors have years of hands-on experience with the most advanced assisted reproductive technologies available.
Follow us
Services
CARE Fertility is led by husband-and-wife physician team, Kathleen Doody, M.D. and Kevin Doody, M.D. In 2001, Anna Nackley, M.D. joined the practice, followed by Robin Thomas, M.D. in 2012. Our whole-hearted commitment to this mission has since resulted in rapid growth, the pioneering of significant firsts in our field, and the introduction of increasingly sophisticated services, all of which now makes us an even more valuable resource for patients longing to grow their families.We're an independent fertility clinic with an onsite ambulatory surgical center (ASC) and certified endocrine, andrology, and embryology laboratories.
If you and your partner have been unable to have a baby on your own, it is important to know that you can get help. Over 6 million women and 15-20% of couples in the United States are unable to get pregnant. Infertility affects both women and men and all races, ethnicities and sexual orientations. Infertility is commonly described as the inability to get pregnant after a year of not using a method to prevent pregnancy.
Infertility may be on the rise, but this is mostly because more individuals and couples are now seeking fertility care due to improved access to information about infertility treatment. If you or your partner have a recognized cause for infertility, you should seek attention immediately. There are any number of reasons why a woman is unable to become pregnant, ranging from physical and hormonal problems to genetic and lifestyle factors. Some women lose eggs more rapidly than other women of the same age, and there is often no explanation or underlying cause.
Reviews (17)
Phalon
Jun 15, 2022
Tim H.
Jun 09, 2022
Viviana Gomez
May 23, 2022
DO NOT Come here if you want to feel any type of warm welcome or support! Literally everything is based on money and authorizations! When you enter you don't even get a hey how are you? You are greeted with your copay amount! I was delayed back in January due to my authorization expiring the following week of me starting my cycle. Now It's may and the same thing is happening.
My auth expires next week so I cannot do anything until the authorization is done, which means I have to wait until my next cycle. Honestly find a more sympathetic place! Dr. Doody is always booked too so you'll have to wait weeks for a consultation, I have only spoke to him three times since I started this journey back in August 2021. the nurses are great, the medical assistants are great. the staff is terrible and billing only calls you back when it's convenient for them.
My auth expires next week so I cannot do anything until the authorization is done, which means I have to wait until my next cycle. Honestly find a more sympathetic place! Dr. Doody is always booked too so you'll have to wait weeks for a consultation, I have only spoke to him three times since I started this journey back in August 2021. the nurses are great, the medical assistants are great. the staff is terrible and billing only calls you back when it's convenient for them.
Roxanna Robles
Apr 16, 2022
Staff and doctors were friendly. I wish Protocol could have been changed and a More aggressive treatment could have been used. Dr. Kathy refused to change protocol after 3 failed frozen transfers. I used all my top embryos. After I changed clinics and did a whole new cycle with new protocols I am now pregnant. I wish she would have been more aggressive and she would have listened to my concerns. Dr Kathy didn't want me to pgs my embryos because of my age, didn't believe in certain test since there was no scientific evidence. However she wanted to keep doing the same thing over and over again despite failing multiple times.
D. Snyder
Mar 15, 2022
Buyer Beware. That dotted line has fine print for days and the package includes keeping money for services you may never receive. It's not like they even let you choose to only pay for the services you want/need/use. They make you buy the package, and definitely use pressure sales to a very vulnerable clientele. Our entire experience was terrible.
Wish I could give zero stars. I felt forced into their office hours for the entire process, not the timing on my body for peak fertility. Customer service was a disaster the entire way through and took many many months even get a basic refund for a minor amount. I felt alone and like a "number" throughout the entire process which included a lot of expensive and time consuming travel for our visits. Use ANY other fertility clinic than this one. #saynotoCareFertility
Wish I could give zero stars. I felt forced into their office hours for the entire process, not the timing on my body for peak fertility. Customer service was a disaster the entire way through and took many many months even get a basic refund for a minor amount. I felt alone and like a "number" throughout the entire process which included a lot of expensive and time consuming travel for our visits. Use ANY other fertility clinic than this one. #saynotoCareFertility
Yessenia
Mar 02, 2022
Ros Rod
Oct 21, 2021
Unfortunately EVERY negative thing stated here is true. The statements about Dr. Nackley are also true, she's great. I'm a healthcare professional, utilization management specialist and patient advocate. I've NEVER had a patient experience as poor, disrespectful and non-patient centered as this one. Even their responses here note it. Not one time is responsibility taken for anything.
As a person who cares for others, it was like being on an episode of punk'd. More concerning than the patient service was the lack of medical attention. Not seeing the MD assigned, reporting problems that are brushed off, not being responded to following a catastrophic cycle error, being ignored when voicing concerns (even having to pay to voice concerns about things not medically related), and never getting a direct answer about anything.
I believe they think that certain types of patients are not as important as others, and this assumption causes certain behaviors. As patients and consumers it's time we start holding our providers accountable. Leave reviews but also file complaints where appropriate with the appropriate entities. Regardless of your financial or any other status, you deserve treatment that reflects the oaths healthcare professionals take.
As a person who cares for others, it was like being on an episode of punk'd. More concerning than the patient service was the lack of medical attention. Not seeing the MD assigned, reporting problems that are brushed off, not being responded to following a catastrophic cycle error, being ignored when voicing concerns (even having to pay to voice concerns about things not medically related), and never getting a direct answer about anything.
I believe they think that certain types of patients are not as important as others, and this assumption causes certain behaviors. As patients and consumers it's time we start holding our providers accountable. Leave reviews but also file complaints where appropriate with the appropriate entities. Regardless of your financial or any other status, you deserve treatment that reflects the oaths healthcare professionals take.
Megan Mobley
Oct 15, 2021
I have seen 5 or 6 different fertility doctors in the past 12 years and Dr. Kathleen Doody is the first doctor to treat us as a couple. My husband has felt broken for a long time and knowing our issues are male factor has weighed heavily on him. Dr. Doody is the only one that went through his results and explained everything and spent time actually addressing the male factor issues and giving us suggestions that could improve his test results. By the time the consult was over we had hope that things would be better.
Caitlin Barnes
Oct 08, 2021
We are so grateful to Dr. Robin Thomas and the rest of the staff at CARE. Thanks to her we now have a beautiful 3 month old daughter! Dr. Thomas is an amazing provider! I loved all of the nursing staff. I did have to see Dr. Nackley on two occasions and she seemed wonderful as well. The only source of frustration I had with the clinic was that if you need to speak to anyone other than the front desk, you have to leave a message and wait for a call back.
I'm a health care provider myself and don't always have access to my phone so I would end up playing phone tag for several days when I was trying to schedule my IVF cycle appointments. BUT so grateful to Dr. Thomas for our little girl!
I'm a health care provider myself and don't always have access to my phone so I would end up playing phone tag for several days when I was trying to schedule my IVF cycle appointments. BUT so grateful to Dr. Thomas for our little girl!
Jo P.
Oct 14, 2020
Review based on my experience with CARE from Dec '17 - Aug '18 After an array of tests, I qualified for their "effortless IVF, " which involved the use of INVOcell. Luckily, this was less costly than traditional IVF, but still required much of the same medication regime. While going through the medication schedule in their pseudo-private advising area, I asked for clarification of dates and drugs (see photo of calendar).
The nurse/assistant going over it said impatiently, "It's not that hard, " which silenced me (until now). We get that you guys do this multiple times a day and you get paid to tell people to "Start this med x days before this one, then stop that one before beginning this injection." However, this may very well be a once-in-a-lifetime procedure for women unfortunate enough to need it but just fortunate enough to afford it.
When it was time to go "egg hunting, " I got the best care from here. The two areas, the consultation to the left of the entrance and the lab to the right, were worlds apart in terms of professionalism. Doctors Doody came off as business-oriented in their offices while the people I met in the labs were much more medically minded with better bedside manner.
Three beautiful 5-day blastocysts came of the "effortless" process. Each time I went to get them transferred, I tried engaging with the nurse/assistant helping Dr. Doody. "Ok, " I would exhale, "Let's hope it takes!" and each time I was met with a curiously tight smile that I read as, "Fat chance, lady." And none of them took. (I figured out what works for me over the years and am currently 37 weeks pregnant, no thanks to CARE.)
The nurse/assistant going over it said impatiently, "It's not that hard, " which silenced me (until now). We get that you guys do this multiple times a day and you get paid to tell people to "Start this med x days before this one, then stop that one before beginning this injection." However, this may very well be a once-in-a-lifetime procedure for women unfortunate enough to need it but just fortunate enough to afford it.
When it was time to go "egg hunting, " I got the best care from here. The two areas, the consultation to the left of the entrance and the lab to the right, were worlds apart in terms of professionalism. Doctors Doody came off as business-oriented in their offices while the people I met in the labs were much more medically minded with better bedside manner.
Three beautiful 5-day blastocysts came of the "effortless" process. Each time I went to get them transferred, I tried engaging with the nurse/assistant helping Dr. Doody. "Ok, " I would exhale, "Let's hope it takes!" and each time I was met with a curiously tight smile that I read as, "Fat chance, lady." And none of them took. (I figured out what works for me over the years and am currently 37 weeks pregnant, no thanks to CARE.)
Cynthia P.
Jun 12, 2020
The Good News - We saw Dr Doody twenty years ago and have lovely twin daughters. The Bad News - We discontinued usage of the sperm storage several years ago; however, the office mishandled this process and we had to resort to legal intervention to get our credit cleaned up. Frankly, it has taken several years of fighting with both the collection agency and the office to no avail.
We asked to stop storage - two years later the office came back and retroactively charged us. Then, they turned us over to ProCollect. We paid the invoice and still paid over $1000 for legal fees to get this removed. Do not recommend ANY interaction with their business office without detailed documentation!
We asked to stop storage - two years later the office came back and retroactively charged us. Then, they turned us over to ProCollect. We paid the invoice and still paid over $1000 for legal fees to get this removed. Do not recommend ANY interaction with their business office without detailed documentation!
Michelle P.
Dec 09, 2019
I used CARE Fertility for fertility preservation ( freezing my eggs). Even though I loved Dr Nackley, I feel that I can not trust their lab ever again. This lab is the only lab that has touched my eggs. When we went to unthaw them 5 years later, NONE of my eggs survived. Since this is the only lab that has touched my eggs, I can not recommend CARE Fertility for egg freezing/thaw.
I wish I had done my homework a little better back when I was wanting to freeze my eggs. My advice to anyone who is looking to freeze their eggs for fertility preservation is look for a Dr and a lab ( lab is just as important as Dr) that has a good record for egg freeze and thaw success, and has done alot of freeze/thaw of eggs. This is different then embryo freeze/ thaw.
Most labs have lots of experience with embryos. I have found since the terrible experience, there are a few other women that have a a similar experience at CARE Fertility with egg freeze/thaw
I wish I had done my homework a little better back when I was wanting to freeze my eggs. My advice to anyone who is looking to freeze their eggs for fertility preservation is look for a Dr and a lab ( lab is just as important as Dr) that has a good record for egg freeze and thaw success, and has done alot of freeze/thaw of eggs. This is different then embryo freeze/ thaw.
Most labs have lots of experience with embryos. I have found since the terrible experience, there are a few other women that have a a similar experience at CARE Fertility with egg freeze/thaw
Jessica C.
Sep 18, 2019
I had a fantastic experience with this clinic. I came here after a failed IVF cycle elsewhere when I was searching for new REs. I had an excellent consult with Dr. Kevin Doody. I had lots of questions and was very familiar with the process. He actually let me talk without cutting me off, had good comments, didn't make me feel stupid for asking my questions, etc.
Their prices were reasonable comparatively to other clinics in DFW. I got lucky and they were even running a clinical trial which I qualified for. However, they were my front runner to go with even if I had not qualified for the trial. There are some things that were not great, a couple of the medical assistants were horrible at blood draws, they had some policies I would have preferred were different (won't transfer two embryos until a certain age, only prescribed certain meds for nausea), and some of the nurse communication seemed a bit short.
But no one is perfect and this experience was SOOOO much better than my first round of IVF. The protocol was better, the ultrasounds were better, the retrieval and recovery was better, and the results were better. Dr. Kevin is also extremely knowledgeable and up to date on new information. Not to mention our first transfer here worked and I'm currently 30 weeks pregnant. I'd highly recommend them!
Their prices were reasonable comparatively to other clinics in DFW. I got lucky and they were even running a clinical trial which I qualified for. However, they were my front runner to go with even if I had not qualified for the trial. There are some things that were not great, a couple of the medical assistants were horrible at blood draws, they had some policies I would have preferred were different (won't transfer two embryos until a certain age, only prescribed certain meds for nausea), and some of the nurse communication seemed a bit short.
But no one is perfect and this experience was SOOOO much better than my first round of IVF. The protocol was better, the ultrasounds were better, the retrieval and recovery was better, and the results were better. Dr. Kevin is also extremely knowledgeable and up to date on new information. Not to mention our first transfer here worked and I'm currently 30 weeks pregnant. I'd highly recommend them!
Mechelle F.
Feb 26, 2018
My husband and I had a horrific experience at this office and it was due to our meeting with Mayra, supposed insurance verification specialist. If I could give less than 1 star or negative stars, I would. My husband and I are both professionals and I am also going into the medical field so I know how patients, let alone human beings are supposed to be treated.
Let me first say, you don't go into this process not expecting to pay for the expense, especially with us transferring from another office and trying to go to this Center of what was supposed to be Excellence. Money was never an issue and my questions were simply geared towards making sure we as patients were doing what we needed to do if we were going to use our "excellent insurance". That's pretty much all anyone could tell is that the insurance was "excellent".
Not only did Mayra talk down to us (until I let her know she had to have been talking to wrong person because I was not accepting her tone of voice and attitude), she also told us it was not their job to actually verify our insurance or get authorization for a procedure. Furthermore, Mayra told us it was our job as patients to do our "homework". Had I not already done my "homework" I would not have been asking her the types of questions I was asking to ensure they were billing the insurance correctly and having everything applied to our deductible as necessary. Also, when I called our insurance while in her office to do my additional "homework" and make sure I could get my questions answered, Mayra was actually rudely mocking me and mumbling under her breath.
I have never been treated so rudely and when she became too snappy, I had to ask for someone to go finish going over the information with us. At which point, she abruptly stood up and walked off with an attitude then kept rolling her eyes at me while we were in the other office with a different insurance verification specialist who told us it was their job to actually verify and go over the information with us.
No one needs to go through this already stressful experience with someone who has a bad attitude like that. Who knows how many other people she has treated this way. It is completely unacceptable and I will drive my happy self 2 hours away to go to a professional office for this process rather than ever have to deal with someone so rude.
Let me first say, you don't go into this process not expecting to pay for the expense, especially with us transferring from another office and trying to go to this Center of what was supposed to be Excellence. Money was never an issue and my questions were simply geared towards making sure we as patients were doing what we needed to do if we were going to use our "excellent insurance". That's pretty much all anyone could tell is that the insurance was "excellent".
Not only did Mayra talk down to us (until I let her know she had to have been talking to wrong person because I was not accepting her tone of voice and attitude), she also told us it was not their job to actually verify our insurance or get authorization for a procedure. Furthermore, Mayra told us it was our job as patients to do our "homework". Had I not already done my "homework" I would not have been asking her the types of questions I was asking to ensure they were billing the insurance correctly and having everything applied to our deductible as necessary. Also, when I called our insurance while in her office to do my additional "homework" and make sure I could get my questions answered, Mayra was actually rudely mocking me and mumbling under her breath.
I have never been treated so rudely and when she became too snappy, I had to ask for someone to go finish going over the information with us. At which point, she abruptly stood up and walked off with an attitude then kept rolling her eyes at me while we were in the other office with a different insurance verification specialist who told us it was their job to actually verify and go over the information with us.
No one needs to go through this already stressful experience with someone who has a bad attitude like that. Who knows how many other people she has treated this way. It is completely unacceptable and I will drive my happy self 2 hours away to go to a professional office for this process rather than ever have to deal with someone so rude.
Norberto R.
Jun 11, 2017
Shannon N.
Feb 13, 2016
Let me just start out by saying I saw Dr. Thomas and received cringe worthy care from her and the office staff. This doctor saw that I had an ovarian cyst and flat out refused any kind of treatment (even after me trying and the office staff refusing to book an appointment after I ended up in the ER), well, due to her negligence that said ovarian cyst ended up twisting my ovary and as a 19 year old I ended up having to have my ovary surgically removed from another doctor. Had Dr. Thomas actually provided care and recognized this my ovary could've been saved. I would recommend not seeing her if you have any pain related medical issues because she refuses any kind of care.
Bree G.
Feb 11, 2015
Dr. Nackley is by far the best doctor that I have ever had the privilege of meeting (her husband is also an awesome GI doctor). Dr. Nackley took care of me for 6+ months through fertility treatments. As an attorney, I wanted to do all the research I possibly could about the treatments and the good/bad. Dr. Nackley talked with me, helped me with my concerns, and answered all my questions.
Please at least go in and consider meeting with her before you choose a doctor - she is amazing! For those patients that are complaining that the nurses are all they see, say something! I didn't see Dr. Nackley for a while for sonograms (which happen a lot when going through treatments) and for the remainder of my treatment she was at all my appointments and I made them when she was going to be at the office. Also, please remember that this is a fertility clinic and the area of practice is a very emotional one so those that didn't get pregnant under a doctor's care should not fault the doctor.
Please at least go in and consider meeting with her before you choose a doctor - she is amazing! For those patients that are complaining that the nurses are all they see, say something! I didn't see Dr. Nackley for a while for sonograms (which happen a lot when going through treatments) and for the remainder of my treatment she was at all my appointments and I made them when she was going to be at the office. Also, please remember that this is a fertility clinic and the area of practice is a very emotional one so those that didn't get pregnant under a doctor's care should not fault the doctor.
