Radiology Associates

Had to have a mammogram and ultrasound done here. I registered and checked in online beforehand. They ask you to respond to a text when you've arrived, and you wait in your car until they tell you to come in. Once I was called in, I was seen immediately. It was my first time having both a mammogram and ultrasound, and the techs (Irene and I forget the ultrasound tech's name) explained everything they'd be doing.

I had to come back for a breast biopsy and was nervous about it, but the biopsy assistant, Ashley, explained the process and answered any questions I had before the doctor came in. My biopsy was conducted by Dr. Michell who also communicated each step he'd be taking. He told me when to expect the biopsy results (next day) and gave me the opportunity to ask questions if I had any.

The biopsy was quick and not as scary as I thought. They give you a little care baggy with an extra bandaid, Tylenol, a small water, post-biopsy care instructions, and biopsy results brochure. They also give you an ice pack that is reusable. Everyone was very professional and thorough in explaining every step which made me feel more at ease throughout all of the exams and biopsy.

I've been to Radiology Associates more times in the past year than I'd like to admit, but I have never waited more than 10 minutes to be seen once inside. Their staff is always very helpful and kind. For quicker imaging tests, I am usually able to make it back to work within my hour lunch break.

Paid up front then the tech doesn't think should have it done because of an eye stent, fine, give me my money back, well it will take a week, BULLSHIT

Check in was very smooth especially with the option to it online. The waiting was minimal, I was called back on time. The employees are very courteous, compassionate and helpful despite being very busy. Thank you for all you do especially Natalie and Dina Reyes. You are awesome. May God bless you

Over an hour before I went to check how much longer and they said another 30min. meanwhile other patients arriving AFTER me kept getting called back? What kind of patient care is that to have someone forgotten about after YOU called to confirm the appointment and checked me in!

Extremely rude. after making me wait for 1.5 hours, no phone call no text, nothing. I walk in the doors and simply ask if I should reschedule. her response (VERY RUDELY) first off who are you. I say your 7pm. Oh Lee. Yup that's me. WELL we're very busy. I look around the lobby, not a sole insight. The demands to the other lady RESCHEDULE HIM! She then proceeded to grab four cell and scroll (assuming facebook) so I say I see where you priorities are. THEN she tells me she only checks people in. All in all 2.5 hours of my busy schedule for a "20min" MRI.

5 stars plus. Every person i spoke too was nice and straight to the point. They called me in the morning to schedule a time to get an MRI done and they were able to find a spot for me that same morning. The MRI was quick and Mike was very helpful assisting me to and from the MRI room.

Worst experience after my MRI @ Spohn Drive location. I was told I was moving when I "know" I wasn't physically moving! If I was having spasms, I have no control over that! He (Daniel) was RUDE & overbearing! Sure hope my report is readable! If I could give a "0" I would have.

Oddly enough Jeannie I was there again today having an MRI. I called yesterday and the scheduling staff member got me right in. Almost as soon as I sat down in the waiting area, my name was called. Immediately I was taken to the changing rooms. I had to have an IV port inserted but I'm a hard stick. The Nice Phlebotomist conferred with her Co worker and was able to insert it with no pain!

I really appreciate that! The MRI tech was such a calming person. I was so nervous because I had a bilateral hip replacements in 2020 and this was my First MRI. THANK YOU once again for caring about you Patients and providing us a portal.

Very unprofessional, had to reschedule due to machines being down without nothing reported to me in advance, then 2nd appointment being told they can't see me till almost 2 hours later. Lack of communication. Look elsewhere.

I had to go for a mammogram yesterday. I am diabetic with one eye and my husband is a diabetic with heart failure. He always helps me with paperwork at medical facilities and takes me to appointments because I can no longer drive. There was a lady at the door who was nasty and overbearing and took both of our temperatures after a series of questions.

She then told me to "go wait in the car"because I was "not the patient".I asked if someone could help her with the paperwork who spoke Spanish, and she said yes. The woman at the counter were not much nicer and upset that they had to help with the paperwork. The only person who acted nicely was the lady who actually did the mammogram. She was friendly and helpful. My rating was mainly because of the bad attitude of the people up front.

Very rude. Told my wife she had to get out of the lobby. She was going to pay the deductible. Told her again to leave. She did. Then told me she had to be here while I was beinging tended too? Very unprofessional. Both women were ordering me around even though only 1 was supposed to be helping me.

I enjoy going here you are greater with a smile, staff is very friendly from the time you walk in to the time you leave. I have no complaints. It may be a day its busy but that's like any other facility you go to, your not going to go in and out in no 30 minutes anywhere be real people. I love this facility and wouldn't go anywhere else. Great staff!

So disappointed that Radiology Associates were not practicing safe procedures during this COVID outbreak. This was the Spohn Dr. location. They did have one entrance with a person there to give you hand sanitizer and ask questions. No temperature was taken. The front desk did not have people wait in lines at least 3 feet apart but was crowded. You were not asked to wait in the car to be called (as my appointment email suggested as new rules) but left to fend for yourself and find a spot to wait anywhere.

The staff did wear masks, no gloves. I saw a couple of masks pulled down to the chin which defeats the purpose. I have used this facility several times previously and staff is always pleasant. Unfortunately, during this time, they are not taking enough precautions.

We came in with an appointment in the morning and we waited to be called. More people came in after we did and they all were seen before us. We waited for an hour in the lobby. A lady said they were 40 minutes behind. Second time she said we had to wait another 15 minutes to be seen. One of the front desk ladies was rude and after she said we were next to be seen, she just looked down as if she was done talking to me.

The lobby was getting empty but yet we still had to wait longer. Will never come here again. There was no point in an appointment if we weren't going to be seen til a later time. Called our doctors office to let them know to not send us back here. Would not recommend this place, I would rather go somewhere else.

I recently used Radiology Associates for my annual mammogram and they were A+ in all areas. I had left the office I had used in the past because they were unable to accommodate my disability which makes it impossible to stand in one place without support. Radiology Associates worked around this and completed the procedure with me feeling safe the entire time.

From the time I made the appointment everyone there answered all my questions and explained everything carefully to me. When I walked in for the appointment the staff was helpful and kind, to me as well as all the other patients. I thank them all and will continue to go there in the future.

The front desk people are so rude and unprofessional. They sit there and talk while you wait on them to finish their conversation. I hate going there because I know I will be upset at some point of my visit.

This about the most unprofessional business I have ever dealt with. Evidently they do not keep records of patients. I have been here 3 times in the past two weeks due to their negligence in record keeping. I even went on line for pre registration which was a total waste of time as when I checked in I had to do it all over again. Why in this day and age you do not use a simple retina or finger print scan. Oh but that would be too simple and efficient. I would never recommend them at any of there locations. A patient does not need the total frustration they provide.

Would not recommend this place to anyone. I went in for an ultrasound on my breasts and they set me up for a mammogram and an ultrasound. The mammogram was presented to me as a 100% covered expense so I agreed to it. My doctor did not request the mammogram, only an ultrasound but I figured since I would not have to pay extra for it that it couldn't hurt.

I paid my portion of the ultrasound and went on my way. Months later I get a bill from them for the mammogram saying that it was a diagnostic mammogram so it was not 100% covered and I needed to pay the balance. How was it diagnostic if my doctor did not request it? It should have been a preventative mammogram. Radiology Associates explained that they only do what the doctor orders and based on the conversation I had with my doctor he told me that he was not going to order it.

I called my doctor immediately after i got off the phone with Radiology Associates & the nurse said that they will sometimes request another service from the doctor and that this may have been what happened. I feel like they tricked me into getting the mammogram just so that they could charge me more. I feel bamboozled and do not recommend this place to anyone. Steer clear!

I arrived a little early, the front desk associate was very friendly and prompt. After checking in, I sat down and was shortly greeted and given a tablet to complete paperwork. Upon returning the tablet to the front desk, the woman remembered my name and thanked me. A few moments later I was brought into the back for my x-rays, the three gentlemen I encountered were very kind, very informative and communicated everything very clearly. My x-rays took all but 5 minutes and I was on my way.

Great place, great staff, didn't have to wait long at all. I feel like I found a gem.

Horrible service. The cousomer care/billing office women is very rude. I believe her name was Lynn. Make 100% sure if you go that you are covered. They will not tell you unless you ask and then they will bill you out or the blue. I recommend taking your service elsewhere.

Friendly, quick and efficient staff. Always busy, but they seem to make it go pretty quick (well, whats in their control)

My husband and I have been here several times - the Med Towers location and Callallen --- and I've seen better. If you are very large go elsewhere. Had a mammogram there months ago and still waiting to find out the results. Tried to call today several times - phones just stick you on wait - or you can leave a message and they will call you back.

Really irritated my husband that they wanted to take his blood pressure before doing an xray - and especially when no one could explain why. I mean really, you blood pressure for an xray? I have Never had that and have had unfortunately probably over 50 or more xrays in my life. My husband believes they are selling the medical info along with your personal stats, on height weight, etc. for research - and he is probably correct. We're working now on going to another MRI in town that is upright and WILL hold my husband. if you are 250 or so or larger regardless what they say -- it will be a miserable mri experience for you.

The doctors here are excellent. However the support staff needs to communicate better with the person 3 feet away from them. Their lack of communication had my wife wait for over two hours as she needed a second film shot. If they chatted less amongst themselves and just chatting up people in general, they might up the front desk professionalism a bit.

The location that we went to needs lots of improvement on customer service and professionalism. Starting with the front desk (which is the first impression to any business) to the techs. I had a family member that went there and had a horrible experience. The staff need to remember that the people that go there have some kind of pain (extreme pain).

Please offer your assistant to help patients with directions on where to go and offer you hand to help sit down, stand up, etc. It ends with the techs that's leaves a lasting impression. Maybe with great customer service and being more professional the company will bring in more profits so they can afford to get an open MRI and/or up to date equipment at all site (like what the front staff was saying).

Had to have a CT Scan done here and soon as you walk into this futuristic building from the future someone greets you and assists you with whatever you need. Helps you fill out paperwork, sits you down and helps you out. The nurses and Radiology Techs were professional funny and made the process go smooth. The only downside was having to drink a gallon of some kool-aid alcohol tasting nastyness so your insides would glow under the scan (wow that stuff was bad) but professional place.