When you elect to use Whitney Young Health as your primary care provider, notify your insurance company and call to make an appointment. We accept most health insurances. No insurance? No problem - we offer a sliding fee scale for the uninsured and can help you enroll in plans that are right for you.
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Whitney M. Young, Jr. Health Center's mission is to provide access to consistent quality healthcare without regard to income. Our vision is to be a community leader, committed to delivering dependable, compassionate, high quality health care that enhances the well-being of our diverse and changing communities.
The Whitney M. Young, Jr. Health Center (WYH) was established in 1971 to provide access to consistent quality healthcare without regard to income. Today, WYH offers primary medical, dental and behavioral health services to over 20,000 men, women and children at sites throughout our region. We operate health centers in Albany, Troy and Watervliet.
To help reduce the language barrier in our health centers, Whitney Young Health provides on-site translations for our Spanish-speaking patients and their families. For our other non-English-speaking patients, we provide remote language interpretation through phone and video based services available in over 400 languages, including American Sign Language.
If you have a concern, problem or complaint that has not been resolved through our staff, please contact our Patient Engagement Specialist at (518) 465-4771, ext 4905. Whitney M. Young, Jr. Health Center has 24 hour on-call coverage. If you are a patient and need medical help on the weekend or after business hours, please contact our answering service at 518-465-4771. This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).
Reviews (9)
Amy Kimberly Cruz
May 09, 2022
As a previous employee I can say that all parties involved with the establishment running are all trying their best and genuinely care about the patients. In this climate, it is extremely difficult to find employees. Not sure if the pandemic has truly impacted peoples ability to want to to work, but to find people literally in all positions from call center, to clinical staff, to managerial was and is a challenge.
Daniel Babicz
Apr 20, 2022
This is going to be as fair as a review as humanly possible. I switched to Whitney Young as my son's primary health care servicer so that my child with health conditions could continue to see the same, great provider that he has seen throughout the years. I have honestly regretted it since. The issue here is not with the Doctor's or even the nurses.
The issue comes from complete lack of communication, and lack of follow through. Whenever I call in, there is easily a 45+ minute wait on the phones. This makes any type of "quick" conversation impossible, and really makes it so you have to plan your day around the phone call to WY. When you finally do get a hold of a staff member, you can tell the frustration they have been through.
They are tired, and worn out and you can really tell. I don't blame the staff answering the phones, I blame leadership. A great example of what I just had to deal with commonly goes like this: My child get's sick. My child takes medications that can clash with OTC's so I put in a phone call. 45+ minutes later, I am connected to a curt operator who doesn't let me finish my sentence.
I kindly ask the receptionist to have anyone call me back so I can ask them what my son can and can not take. That was three days ago. Second day, I emailed the provider through their online portal system, Athena. This too is a joke. I write two separate letters, on two more separate days, begging for them to communicate with me, and asking for help.
No reply. I called again this morning, and explain for the third time (45 minutes x 3 now for 1 call) that I desperately need medical advice. When I finally get connected to the nurse, they claim they never got the email messages, or the phone messages. Why not? Communication and leadership. I have never had to work so hard to get a prescription refill, a referral, or just have a medical question answered at Whitney Young.
I really do believe that there are great people working in there that genuinely want to help, but without leadership having your backs and active communication throughout all levels of the company, this type of situation will continue to happen. If you can look elsewhere, you'll be happy you did.
The issue comes from complete lack of communication, and lack of follow through. Whenever I call in, there is easily a 45+ minute wait on the phones. This makes any type of "quick" conversation impossible, and really makes it so you have to plan your day around the phone call to WY. When you finally do get a hold of a staff member, you can tell the frustration they have been through.
They are tired, and worn out and you can really tell. I don't blame the staff answering the phones, I blame leadership. A great example of what I just had to deal with commonly goes like this: My child get's sick. My child takes medications that can clash with OTC's so I put in a phone call. 45+ minutes later, I am connected to a curt operator who doesn't let me finish my sentence.
I kindly ask the receptionist to have anyone call me back so I can ask them what my son can and can not take. That was three days ago. Second day, I emailed the provider through their online portal system, Athena. This too is a joke. I write two separate letters, on two more separate days, begging for them to communicate with me, and asking for help.
No reply. I called again this morning, and explain for the third time (45 minutes x 3 now for 1 call) that I desperately need medical advice. When I finally get connected to the nurse, they claim they never got the email messages, or the phone messages. Why not? Communication and leadership. I have never had to work so hard to get a prescription refill, a referral, or just have a medical question answered at Whitney Young.
I really do believe that there are great people working in there that genuinely want to help, but without leadership having your backs and active communication throughout all levels of the company, this type of situation will continue to happen. If you can look elsewhere, you'll be happy you did.
Melak
Apr 16, 2022
The worst of the worst I don't recommend anyone to go there at all the people on the phone are very rude and they will hang up the phone on you when u need help just tried to call nd make an appointment for my head injury and she just hanged up the phone on me when I tried to tell her I can't be on the waiting list bc I need it sooner
Jaimie Covert
Apr 14, 2022
Mo Lawi
Jan 21, 2022
Krista Harwell
Jan 08, 2022
If I could give zero stars I would. I transferred with the boys pediatrician because he had seen them for 6 & 12 years. When you call, there is a 30 minute hold time before you speak to a receptionist and everytime I leave message for a call back I NEVER receive one. Not to mention in person visits. Its a two hour trip does not matter what time of day and the lobby is usually empty. Would NOT recommend.
Mele Bulger
Dec 13, 2021
As a long time employee I would just like say that we are doing the best we can. Those of us still working here are sticking it out and remaining here for you before, during and after Covid, We will continue to remain here for you always. So we are short staffed in our call centers, our front desks, our clinical staff and so on and so forth. Do you think we sit around and plot ways to upset patients?
Do you think we keep you on hold just for fun? Do you think you are more important than the patient being seen before or after you? Do you think it's ok to come in here on a daily basis and behave belligerently and threaten our lives over asking you to keep a mask on and follow Covid regulations and other basic decencies and practice policies. Do you realize the risks we take showing up every day.
We have families and loved ones too. I don't disagree it's frustrating to wait, etc. Perhaps some of you can volunteer in our call center or other short staffed departments and then write a new review.
Do you think we keep you on hold just for fun? Do you think you are more important than the patient being seen before or after you? Do you think it's ok to come in here on a daily basis and behave belligerently and threaten our lives over asking you to keep a mask on and follow Covid regulations and other basic decencies and practice policies. Do you realize the risks we take showing up every day.
We have families and loved ones too. I don't disagree it's frustrating to wait, etc. Perhaps some of you can volunteer in our call center or other short staffed departments and then write a new review.
Naila Rita
Oct 18, 2021
Plz teach them gratitude they are dealing with patient with high blood pressure and diabetes. When ever you call your customer service number their BP always high they don't like say hi how are you and raised their voice I want make oppointment but end up hung up and it's every time. They don't care other people life. It's trouble to handle them when your sick. Plz help patient for their medical needs that clinic meant. Thanks
Alex Rose
Nov 04, 2020
Lark drive Whitney Young might be expended. But their services are not satisfying at all. So do their most of the staff aren't helpful. Most part they're very rude and disrespectful to the patients and family members of the patients. Some of the receptionist acts like they're in charge of the facility. And behave as wild animals do. Lots of patients are leaving from this facility. Because patients don't get treated as they supposed to.
