Sood-Khandpur Roopam

I was dropped by this facility during the beginning of the pandemic without any reasons. They refused my phone calls. It was over before it even began. I was only able to get medications but no therapy or other things that I needed. Worst experience ever!

Medically staff is professional. The walk in are excepted. What I heard from other patients is that when prescribing scripts for medication they takes a long time to write scripts.

They do not care at all. This is the type of company that will say oh we tried to help them when your child has died, even though they did nothing. Oh yes all the kids are suffering but we won't do our jobs. This place is a joke, especially their employee Tiffany. If I could give zero stars I would.

I have been a patient here since 2009/2010. I have no issue with my doctor because I really like him. The issue I have is that in the time I have been here, I can't keep track with the different nurses I have been "assigned" to because they keep changing. The front desk staff is very rude. I am actually thinking of switching practices.

Money is never worth your blood.run from this company not a place where you are valued as a person especially during covid-19. The treatment has gotten worse, no incentive or appreciation. Only write ups and backing supervisor who talking to you like your a low life. They could careless about your children or any family member. I give a rating of zero but they make you pick one.

Contacted the crisis line because my mom is a patient of theirs and she went to the hospital. They won't help out or even talk to anybody because mom didn't go to them first. If she's in crisis, she's supposed to go to the hospital first anyways. What the heck kind of practice are you running if you won't even help out a patient that you screwed over anyways by reducing her medication?

Take some responsibility or shut down. I WILL NEVER recommend this place to anyone ever again. You have done nothing but stick my mom back in a compromising position without proper medication and you have no business "helping" anyone. Thanks for screwing people and their families over.

This was a great place for me to bring my son. Key word WAS. When his provider left and we had to take what ever provider they gave me, it still WAS great. I went to the pharmacy to get his medication and they have sent in the wrong prescription. He was taking this one medication for years now. They claim it was a insurance issue, nope it wasn't his insurance still covers the medication he was suppose to have sent in.

I told the nurse when I called that he takes the generic medication. Now my son is left with no medicine for school tomorrow, the oncall provider is suppose to be checking and calling me. No response from him yet. The ladies who answer the phone can't do anything but keep sending you to voicemails. Why are they even there? Now I have to miss a days work because they sent in wrong medicine that was a medication he never takes at all.

I don't like not being able to contact the provider. I work for a doctors office and we have oncall and our providers call the patients and give them some kind of update. I can't even get a call back. One lady I spoke with said she didn't know who was going to call me back, because she was going home. I guess she don't care because it's not her child or her job at risk for tomorrow. Great! Just great with making your patients feel like someone cares. No additional help what so ever. They really need to update on how the oncall works.

Left two messages with Intake over the phone to make an appt. I finally went in person today to try to make an appointment and was told that there are usually two intake employees and one has been out sick, which was why I didn't get a call back. I asked to make an appointment and they said the intake lady was with another patient. I told the front desk I would wait.

Then the front desk told me that they needed to take my name and number because the intake lady was now going to lunch. I told them, "I'll wait. I'm patient." And quietly sat down again. Then, the intake lady pulled me back, obviously irritated, and told me that they are no longer accepting new patients. They couldn't tell me this at the front desk? They need a new intake person or an office manager, because that was just ridiculous. Great way to treat a Navy wife dealing with depression and anxiety.

No therapist or counselors available so all you get is meds. Also Dr. Smith as well as other doctors are now given a list of meds to no longer prescribe. If you hv ADHD/ADD/ or anxiety you will not be prescribed meds used for treatment. Will not assist a patient with Patient Assistance programs. This allows people easy access to all meds, instead of the recommended cheap versions.

Each doctor is overloaded with patients it's a drug line It's like being on a conveyor belt and each person gets a few pills over and over. They need to help with the root of the problem possible solutions instead of medication. Everyday the doctors should stay overtime or prior to appointments review the pts chart. No lab work is done to monitor the effects of the medication.

Some meds increase prolactin levels, blood sugar, etc. They are failing the pts in mental health and many of you don't even know it. There is more to mental health than medication not everyone needs the same meds. If you hv too many patients you can't treat them properly. It's 15 min med management visits. All the doctors do is look at meds prescribed and refill it.

Remember they work for you so don't be afraid to speak up, ask questions, don't let them rush you. You hv rights and these doctors hv taken oaths of First do not harm, yet they forget. You are more than your medical record number. I wish everyone the best I know it's not easy but the more you know and the more we speak up things can change.