Orlando Urology Associates

Very busy office that handles a large flow of patients as efficiently as possible. Sometimes you may have a short wait or might have to make an extra phone call or email to complete something but ultimately it will get done with some active participation on your part. The staff here is pleasant and as helpful as they can be. I am sure the type of insurance that you have will greatly effect your experience at the office but I feel confident that if you speak up and ask for assistance from the staff they will be willing to help out as much as they can.

I found the Doctor I have been seeing (won't name) is nice and efficient but he does tend to speak VERY quickly so be awake and on your toes when discussing things or be sure to ask questions to clarify if you are not 100% sure of his instructions.

I have been using this practice for years Dr Baker has been excellent until yesterday I changed my insurance a mistake on my part for which I take responsibility When I told the lady on the front desk about the change she almost threw the card back at me and snapped the paperwork from my hand she upset and embarrassed me in front of a full waiting room I even got comments from other patients min short she is extremely rude and should not be let loose on the public If she was having a bad day that was not my doing or problem Please remember that patients are also customers and should be trea as such I did ask too get a massage to Dr Baker and ask him to contact me Has not happened

I haven't even walked into this place & I will not be. I called because my husband is experiencing pain in his part. I was hung up on twice after being on hold for more than 10 minutes. Then I called again, I shouldn't have called back but I did, and I got Sara. I had a silly question about if my husband needed a referral because I wasn't sure, she rudely asked about what our insurance card said & because it says "MyBlue" I was told "oh he needs an authorization, ay, that's suuuuper complicated, ugh". And then hung up once I said "okay thanks".

The website says "Rapid Stone Care" and the header on the page says "When the Pain Doesn't Allow You to Wait." I was told (rudely) the soonest I could be seen would be in 6 days. I explained the website stated "rapid care" and that this was a current issue and I was in severe pain, and the girl on the phone tells me, "Well, it's not like we can kick someone else out of their appointment just for you." I explained the website again, and she asked her manager, who said, "whoops, I guess we should take that off the website, we don't do that anymore".

I wouldn't give a 1 star review just for a mix up on the website. but I have to take another star off just for the rudeness of the girl who answered (who said she had only been there for 5 months, so didn't understand what I was asking about). People calling in about kidney stone issues are in severe pain and looking for help. If you can't summon even some polite indifference when answering the phone instead of rude petulance, this may not be the career for you.

I tried to set up an appointment with Dr. Ong since my sister sees him and highly recommends him. Apparently there is a divide between them and AdventHealth but guess who office staff member Erica took it out in? Me! The patient who is just trying to heal and be seen. I've requested a call from management. Let's see if it comes!

The best urologist in Orlando. I see dr Stan Sujka. He listens to you and tries to help you if he can. His bed side manner is great. His nurses are good too. I would definitely recommend this to people. The wait time is great. I won't go anywhere else

Dr. Ong is a wonderful doctor. He is very professional, very knowledgeable, and has been everything you would want in a urologist.

Dr. Ong is very professional and caring. He explained my problem in understandable terms and did not seem rushed at all. He made sure there was a plan in place for treatment. I would recommend Dr. Ong to anyone with a urologic issue.

As somebody said, they use their minds to diagnostic you instead of doing a physical examination or any other exam. don't come here if you want a good doctor.