Pacific Fertility Center

I am writing this review while waiting for genetic testing results to come back after my second round of IVF. My first round failed. However, the reason while I am writing this is because I was traumatized by something Dr. Givens said to me: "just get a dog and be happy". She was telling me to give up, after one round nonetheless. She said the fertility benefit I had remaining would be better put to use with a donor egg cycle. "Just get a dog and be happy" I will never get over the creul insesitivity of that statement.

Also she wasn't even there for my retreival, she called in sick that day. Dr. Givens just seems so burned out and the patients are suffering for it. She knew nothing about me and why DE and puppies won't make it all better. I switched to Dr. Li and with some lifestyle and medication adjustments I had more than twice as many eggs retrieved this cycle, which gives me a fighting chance to have this work at my age.

I have been much happier with Dr. Li, who even made me smile by saying that she was excited to do my retrieval. It is nice to have someone excited for you--especially when it is your doctor on this long, ardouous journey. Also, the support staff is pretty great once you are on the calendar but you really have to follow up constantly to get to that point, you have to advocate for yourself.

One more thing, the Prelude Connect app that they use to communicate would be great if it worked but it constantly crashes. You have to re-install it multiple times per week and always have your software up to date on your phone, even then you will still have to re-install regularly, I hope they fix this. Whatever the outcome, I want to say thank you to Dr. Li for your support in round 2. Good luck to all of you on your fertility journey!

Negative Terrible service! Don't go there. When I started my treatment, Dr Herbert didn't speak a word to me nor introduce himself. He poked me harshly and silently with the internal ultrasound device until I asked him why are you here? he said I was just checking if you have cancer, which you don't and then left. Needless to say my first egg freezing procedure failed because of their lack of professionalism and support. Dr Ryan had to terminate my procedure in the middle, wasted $3500 and time.

The only working person was the financial advisor who calls me to pay. But when you asked her for financial aid advice, she says it's your problem. She was more like a collections agent. Also after the first failed procedure, she was the only one that called me back to asked me to try a second procedure, and pay again. I never heard from any doctors or nurses. Hence I ended up using another facility center with amazing service and the same price. I successful froze 9 eggs on the first try.

This review is long overdue and its for Dr. Carolyn Givens and the amazing staff at Pacific Fertility Center. We've been on our IVF journey for many years and Dr. Givens & Team have been there for us every step of the way. We just passed our 1st trimester and hope to have a new addition to the family soon. PFC is amazing! They definitely know what they're doing, very responsive, efficient, caring, personable, compassionate, understanding into guiding you into success.

If you want a one-stop place that will give you personalize, individualized white glove care and attention then look no further then PFC. Thank you PFC from the bottoms of our hearts for everything you've done for us. - Haley

We had a great experience with Dr. Givens and PFC. They were professional and warm, the offices are beautiful and easy to get to. We had one unsuccessful round of IVF and they were very comforting and a successful pregnancy and delivery. I definitely recommend them!

Key words: #Failed treatments, #Distrusted doctor I'm here to update my review and I'll give them 1 star for several good assistants and nurses I met. Actually the 2nd round of eggs was supposed to be good, but Dr. Li decided to cancel it and switch to IUI just because she believed that my eggs (5-6 as I remember) number was not enough to get success.

Then they tried to charge the IUI fee that out of our Bundle plan, and we have experienced a failed IUI in the Spring Fertility Clinic before. Because of the time constraint, we finally had to give up on IUI and move to nature(still not work), and looked forward to waiting for the 3rd IVF opportunity. Unfortunately my 3rd round still failed, And I didn't even have a chance to get an embryo transfer because all 11 eggs failed to be fertilized!

The 0 rate of success! Is that what Dr. Li wanted for "more eggs and a higher success rate"? She may never care about it, and her explanation was like "It just happened, maybe because of your age, I think you can try a couple more times and it may work." See, make money so easily, it seems she had no idea what a woman had suffered under IVF treatment and high bills. She was really busy as she didn't do any of my 2 egg retrievals in persons. I could only occasionally get an appointment with her for monitoring egg growth.

Please save your time save your money save your body from the physicians to the people in the front Desk to all the coordinators everybody that works at this place it's very unprofessional they are after your money that's all they care about is your money they don't care about you after dealing with them for six months I am still not pregnant after all the money I've spent I am still not pregnant and I am very healthy I'm young and I never had a problem with fertility please save your money! This is the worst place ever they are fraud and they just want your money

Dr. Chennette and his team are nice/friendly staff. I would definitely recommend to my friends good job and more power on Pacific Fertility Center!

We had an extremely good experience working with Dr. Chenette and PFC's nurses and staff. They were kind and helpful. The actual egg retrieval surgery was by far the most comfortable I've ever had, right down to the warm blankets and comforting words from the nurses. Dr. Chenette has done this procedure so many times that he is a true expert. As a result, I had a very swift recovery (fine the next day.) The billing department also handled the itemized receipts promptly. I highly recommend this clinic.

Dr Chennette & his team provide a customer centric experience. The support and guidance we received set them apart from other fertility practices we engaged with prior. I would highly recommend PFC.

Dr. Givens made me feel comfortable during the embryo transfer. She told me everything that was going to happen, before it happened. They were prompt an on time. No complaints here!

I have always had a great experience with PFC and Dr. Ryan. We are starting the journey for Baby #2 with our frozen embryos and again they are making the experience as easy and comfortable as possible.

Dr. Ryan makes me feel comfortable because she always tells me what she's doing and why. She always has time for my questions and seems happy to answer them. I love working with her!

Dr. Ryan is THE BEST DOCTOR I HAVE EVER HAD. She is beyond professional, empathic, nurturing, emotionally available, very ethical, while having good boundaries. IVF and IVF during COVID is especially scary; she was so confident and good at what she does. My family and I trusted her so much. She is an amazing physician; she is direct, warm, kind, and very authentic.

I can't thank her enough. I feel so grateful and feel like I was in such good hands. My family and I are so grateful to her and her nursing team. She was reassuring and confident in the face of anxiety and fears. She also guided me through getting my COVID vaccine. She was flexible and available when I had a medication concern; she was very responsive and her team has excellent communication; they always made themselves available to respond to my concerns and help me in whatever way they could. Thank you so much wonderful Dr. Ryan. You are a superhero.

I did 2 rounds of IVF with frozen donor eggs and an ERA test under the care of Dr. Herbert. I have a healthy uterus and there was no reason for it to not work, but it failed both times. Now we are left with a huge IVF loan for the next 6 years and no baby. I went into depression for months after each failed IVF. I wish I had never decided to do IVF.

Pacific fertility center has great doctors and staff. Everyone was always very friendly and helpful. Both Dr Li and Dr Schriock are the reason I'm currently pregnant with my miracle twins! Infertility and IVF are difficult things to go through but Pacific Fertility Center made it a lil more easier.

Dr. Chenette, along with the rest of the care team, was kind, helpful, informative and I felt I was under the best care. I was always able to quickly reach my care team and the whole process was so organized. I originally went to UCSF and had a terrible experience, from the care to the actual outcome. I had some friends tell me they went to UCSF but then switched to PFC but thought how different could the two be and now really regret not listening to them, because It was the difference between night and day.

I am really convinced that Dr. Chenette provided better care, medical advice, general counsel and treatment. I really wish I went here for both cycles because not only was the care team amazing, I got significantly medical results and guidance. I could not recommend this place or Dr. Chenette more.

I underwent egg freezing and had a very positive experience with PFC. I was really nervous about the whole process but they walked me through all of my concerns. I do think the nurses do a better job than the doctors at spending time and discussing my anxieties.but at the end of the day I just needed the doctors to do a good job at the egg retrieval- the nurses can do the rest!

Sometimes I felt like the doctors were in a hurry to get to the next patient but the nurses would chat with me as long as I needed. PFC offers an injection class that my partner and I attended which walks you through, in great detail, what giving yourself the injections will be like and how to mix the medicines. Giving yourself injections can be really scary so this extra class really helped me feel better.

I ended up getting a great amount of eggs through my procedure and everyone was kind and caring. I would definitely recommend them. It's not a cake walk, but they help make it less of a daunting process.

This is an update, I am happily announcing I have a healthy baby boy as a result of using a frozen embryo with PFC under the care of Dr. Chenette, I couldn't be more thrilled and blessed and most importantly grateful since I froze my eggs a number of years ago, and used the eggs to make an embryo 6 years later. Please do not hesitate to contact me if you would like me to tell you the good bad, and not so great experience overall in going through the IVF treatment ( what to expect, fee's, pro's and con's), ultimately it is a journey that requires patience, and also being optimistic, but it's very much worth every struggle. Dr Chenette is an amazing doctor and I felt extremely at ease at all time's with his bedside manners, transparency and expertise.

I had frozen eggs in their Bank since 2015 and I used them in 2018. None of them matured to blastocyst stage. I also tried a fresh IVF cycle and only 2-3 follicles matured on their protocol. Dr. Chennette then recommended that I use donor eggs since I was 40 at that time and failed these cycles. I got pregnant naturally a year later at age 41 and now have a beautiful baby girl at age 42.

Do not let any doctor's advise discourage you to continue to have dreams of having ur own child. Do not give up! I would not recommend PFC to those who want to try with their own eggs.

Update 2020 We decided to switch fertility centers completely and wanted to wish good luck to everyone there.

Soon after my 35th birthday my husband became extremely focused on fertility preservation. We decided to freeze embryos and were very impressed with our experience at PFC. Dr. Chennette is the best. His calm demeanor, expertise, sense of humor and nonjudgmental attitude made both of us feel at ease. He even guided us toward not freezing embryos because my fertility health was in good form and natural conception seemed likely.

A year after we froze embryos I became pregnant by way of old fashioned methods (bump & grind). About 8 months after we welcomed our daughter my husband passed away very unexpectedly. Now that I have has some time to heal I have the gift of the opportunity to complete our family using one of the embryos Dr. Chennette & his team helped create.

I had a wonderful experience which resulted in a healthy, beautiful baby girl. Loved my doctor and the staff.

Absolutely horrible. Mistakes were made every step of the way by everyone from doctors to phone receptionists and everyone in between. Also, I'm sure you've heard the news about them not having proper alarms in place and accidentally thawing a bunch of embryos. Given how much money this place gets, it's shocking and appalling that they can't even get that piece right.

I would highly recommend Dr. Ryan and PFC. We were referred to Dr. Ryan by the Turek Clinic. We had very low odds of having our own biological children and with Dr. Ryan's expertise and experience we were able to get 9 genetically tested embryos. Although we were blessed to get good results, we would of highly recommended Dr. Ryan and PFC even if our results weren't as desirable.

From beginning to end the entire process was very organized and explicit. We knew exactly what our next steps were and were given opportunities to ask questions, so we were able to feel confident moving forward. The in-person injection class was incredibly useful, it took all my injection anxiety away. Dr. Ryan was very knowledgeable and forthcoming with her recommendations, at the same time respecting our decisions around care and process even when if differed from her recommendations.

The day of our egg retrieval was so smooth and seamless it made the whole process seem effortless. The follow up about are embryos in the following days was clear and direct. During the whole process If was very easy making appointments and the facility is very nice. We were extremely happy with our choice in Dr. Ryan and PFC.

Completely unprofessional. I scheduled a call over 3 weeks ago to get information and the doctor NEVER called. I call the office. The receptionist Carolina said she left 2 voicemails and sent an email trying to reschedule. I check my voicemail. NOTHING. I check my email. NOTHING. The only email I had from them was for missing forms. I spent 3 weeks waiting and at least an hour filling out forms. They have no respect for your time. Do not go here.

I came to PFC after 2 failed Ivf cycles and 2 failed frozen transfers elsewhere. After extensive research, my husband and I chose to meet with Dr. Chenette at PFC. We walked in feeling hopeless but left PFC with a bit more confidence and optimism. We liked the fact that PFC is at the forefront on scientific breakthroughs with infertility. They offer ccs chromosome testing in which the other practice did not.

We needed a miracle and they seemed to be the ones that could provide it. We became pregnant and our daughter is now 1years old. Im so glad I listened to and trusted Dr. Chenette to try just one more time.