Associates In Pediatrics

Staff is always pleasant to speak with. They address concerns I have. Sometimes, yes there is a wait, & with young children, keeping them occupied during the wait in the room can be challenging. However, I understand some parents/kids need some extra time. When I have any concerns about my child or questions, the doctors, specifically Dr. Lisa takes her time with explanations, plans, & any references that may be helpful. My child always loves coming to the doctor, and for that, we are grateful to have such a caring pediatrician.

We like the doctors but wait in the room for over an hour almost every time. They go see other patients put in their rooms after us. It just takes too much time and is very frustrating.

The absolute best care in Pediatrics! My little ones are 16mo & almost 3yo. We used to go to the VNA clinic since before they were born & I was so accustomed to receiving the bare minimum when it came to healthcare because that's just the type of care VNA seems to provide UNTIL I decided to make the switch to AIP when my youngest turned 1. It has been the best decision I've made as a young parent for my children's healthcare.

The bare minimum should never be okay. AIP makes sure we never go through half the inconveniences we experienced with our previous clinic & goes above and beyond. The staff is amazing. The doctors are amazing. They are thorough and never rush through any visits. You'd assume this is standard care but I'm here to say it's really not at some places.

They make all my concerns feel valid. They make my kids feel safe and comfortable. So comfortable my youngest doesn't cry during vaccines! They engage with the children during all visits. It's honestly amazing. I could not be any more grateful for AIP and it's staff. Especially Daisy Melin and all the nurses. Also extremely grateful for Dr. Patrick. It's such a breath of fresh air to have one single doctor keeping up with my children's' health care. They're a true gem. THANK YOU AIP!

Rude staff - both on the phone and at the front desk- staff is not friendly. They do not answer phones in a timely manner and when they do, they are not polite. I called to say that I am in the parking lot, but the phone rings and rings and after long wait someone answers - not even acknowledging that I am for the appointment few minutes ahead of time and that when it is my turn they will call me.

Guess what, took an hour no call from them, I called again to say that I am waiting in the parking lot waiting for my kid's appointment that was an hour ago - why no follow up or acknowledgement that they are running late? By the way every single time I have taken the kids here, the wait time to see the doctor is on average 1 hr to 1 hr and 15 minutes - this is just the wait time to see the doc. Basically for a 20 minutes visit - I have to waste 2 hours. I am taking the kids to another pediatrician's office.

Rude staff, failed to clarify a policy change that almost forced me to go to work not knowing if I had COVID-19 or not because I would get fired without a doctors note, dropped me as a patient for getting upset about this. Failed to refer me out to a dietician throughout my 16 years as a patient and at least 10 requests for a referral (started seeing her when I was 3) despite being obese and unable to lose weight with diet and exercise alone. Not uncommon to wait 30 minutes to an hour to be seen. Has definitely started cheaping out on stickers.

Finally I made some time to review with a newborn it's so hard! But this place is AMAZING! very kind and caring staff. Dr. Ellen is such a sweetheart and answers absolutely all my questions and concerns! Me being a first time mommy oh boy do I have questions! And the staff are so kind and helpful just makes me want to hug them but I keep my 6ft away but air hugs would do!

After a horrible experience at Greater Elgin where they turned my sick daughter away even with appointment just because I wasn't there 15 minutes before (was there 10 minutes before) I was in anger and sadness crying because my daughter needed help and finally came across these beautiful people and I'm so great full even called me a few days later to check on her! I'm so happy! God bless all of them

We repeatedly have to wait to be seen by a Dr. I don't write reviews, the straw that broke the camels back is the following. Last appointment a few weeks ago my wife waited in the car for over an hour to be called back only to wait in the room even longer. Fast forward to today, a 3:45 appointment, my called at 3:30 to make sure that Dr. Rupal wasn't running behind they assured her she was on time.

It's not 4:55 and she hasn't been seen yet, waiting in the room for over an hour for what will end up being a 10 minute meeting. Is there another profession that it's widely accepted to be so and inconsiderate?

Very rude staff. I absolutely hate the front desk workers. They are always busy so regular physical checkups take almost up to an two hours. They don't hesitate with charging a late or no show fee. The doctors are always in a hurry. Once I literally waited 42 minutes for doctor and once he arrived for the checkup for my daughter he took only 5-6 minutes to look her over.

I love this office I'm writing in both locations because I had nothing but good experiences there. I had occasional problems but not as much I've always liked it here and especially nurse practitioner Jennifer is AMAZING I've seen a couple different doctors here and I can honestly say I love her out of all. She shows she cares about her patients and takes the time to listen to your concerns.

She also doesn't take too long others had me waiting an hour which shows why people get upset for the first. Visit. But she will not disappoint you! Amazing pediatrician! Highly recommended very professional!

I have always had a great experience! My Son's doctor is Dr. Rupal and she is AMAZING! she is so kind, honest, and answers any questions I have had. Never once have I felt like my son was not getting the right attention and I have never waited an hour. Every Time I go in I am greeted and they call us up within 15 minutes. The staff has never been rude either. I def recommend this office and Dr. Rupal!