Each year, 1000's of kids and adolescents whose illnesses or injuries require special care turn to the physicians of Children's Specialty Group. Throughout the region, primary care physicians recognize the expertise of Children's Specialty Group, an exceptional partnership of board-certified pediatric sub-specialists.
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Reviews (2)
Kathryn B.
Jan 07, 2016
I am only giving this office one star because of Dr. Hogan. I love her. She is so kind, caring, compassionate and understands my concerns. The other Doctor (Maples?) is my son's dr. And she's very cold, seems almost bitter in her demeanor. Now, for the good stuff. This place's business office and means of getting prescriptions, paying bills, handling client's concerns, etc. is a three ring circus.
I have had nothing but significant issues. Never getting paper statements. I cannot pay on my bill in office unless I have my paper statement. (What?! We have been everywhere and to many offices and I have never in my life, EVER been told this.) I have significant issues getting refills. I had called to get a prescription that we only use on occasion and for a short period of time throughout the year.
And the office rep wanted me to do all the legwork. Are you crazy? What am I paying for? If I call to get a refill. How are you not able to look it up? My dr has that stuff on file, not me. Then, when I call in a weird situation (we were going on vacation and my son was going to run out of his inhaler but when I refilled his Rx, it had expired.) the office wouldn't even budge to try to process it faster (48 HR processing time? Unacceptable.).
Just a blatant NO. I was like, are you kidding me? So, needless to say. I have my son's PCP taking over to manage his meds and my daughter too. It's just ridiculous how hard it is to get anything done. Never in my life have I ever had such a hard time with a dr's office. When I spoke to the dr about some of my issues (not dr hogan) she said, well we can get up to 3,000 calls, requests a day). Is it just me, or is that kind of answer an explanation of taking on too many patients or being understaffed? Please try to find another office. This one is by far the biggest waste of time.
I have had nothing but significant issues. Never getting paper statements. I cannot pay on my bill in office unless I have my paper statement. (What?! We have been everywhere and to many offices and I have never in my life, EVER been told this.) I have significant issues getting refills. I had called to get a prescription that we only use on occasion and for a short period of time throughout the year.
And the office rep wanted me to do all the legwork. Are you crazy? What am I paying for? If I call to get a refill. How are you not able to look it up? My dr has that stuff on file, not me. Then, when I call in a weird situation (we were going on vacation and my son was going to run out of his inhaler but when I refilled his Rx, it had expired.) the office wouldn't even budge to try to process it faster (48 HR processing time? Unacceptable.).
Just a blatant NO. I was like, are you kidding me? So, needless to say. I have my son's PCP taking over to manage his meds and my daughter too. It's just ridiculous how hard it is to get anything done. Never in my life have I ever had such a hard time with a dr's office. When I spoke to the dr about some of my issues (not dr hogan) she said, well we can get up to 3,000 calls, requests a day). Is it just me, or is that kind of answer an explanation of taking on too many patients or being understaffed? Please try to find another office. This one is by far the biggest waste of time.
Dana K.
Jul 15, 2010
