The board-certified physicians at North Texas Family Medicine in Plano offer the highest quality of medical care in a comfortable, friendly setting. As your family doctor, we will take the time to get to know you and your medical concerns, and we partner with you to develop practical treatment plans and health care routines that will work for you.We look forward to serving your general health care needs and so much more. At our office, we diagnose and treat a wide range of acute injuries and illnesses as well as help our patients manage chronic medical conditions like diabetes, heart disease, and high blood pressure.
Services
At North Texas Family Medicine in Plano, our primary care physicians give you the attention you deserve. Because we're a small, independent medical practice, your care is our primary concern. Not billing or bureaucracy. We don't overbook our days or treat people like a number. Instead, our providers and staff work together to offer you the highest quality of medical care in a warm, caring setting. We understand that no two patients are alike, so we strive to deliver the hands-on, customized care you've been looking for.
Our appointment scheduler will respond within 48 hours. Established Patients: You may call our office at (972) 599-2567 to request your next appointment or log in to our patient portal. Instead, contact our office at (972) 599-2567. North Texas Family Medicine in Plano, Texas, welcomes you to our practice.
Board-certified primary care physicians Dr. Heather Akins and Dr. Adam Kaplan and certified physician assistant Angelique Ferraris enjoy making a difference in patients' lives. It's one of the reasons they have dedicated their careers to family medicine. It allows them to provide medical care to patients in and around Plano, Texas, throughout the many stages of their lives.
The dedicated and compassionate providers at North Texas Family Medicine have extensive experience diagnosing and treating children from birth through adolescence. In addition to their training in preventive medicine and the diagnosis and management of acute and chronic illnesses, our pediatric providers have unique expertise in child development and behavior, enabling them to provide the highest quality care for children of all ages. Whether your child is sick or requires a school physical, we are equipped to expertly handle all of your child's healthcare needs.
Reviews (10)
Ashlee Paige O'Neill
Apr 13, 2022
I have seen Dr. Akins and Angela for years. The doctors themselves, I adore and honestly why I have kept coming back for so long. However, today is a a great example of why I will not be returning unfortunately. I called to reschedule an appointment I have this upcoming Monday (today is Friday). As I was rescheduling, the lady on the phone informed me I would be receiving a late cancellation fee for calling less than 24 hours of my appt.
My appt on Monday is at 11:15 and it is currently 12:00. They are going to charge me $25-75 for 45 minutes into the 24 hours. When I asked if she could remove that since it was 45 minutes off the 24 hours, she was very apologetic but shared her office manager is very strict and would be unable to. This is not the first time I have received responses like this. I get running a business and needing patients to keep appointments but when it something as close as 45 minutes from your cut off, I find that ridiculous.
My appt on Monday is at 11:15 and it is currently 12:00. They are going to charge me $25-75 for 45 minutes into the 24 hours. When I asked if she could remove that since it was 45 minutes off the 24 hours, she was very apologetic but shared her office manager is very strict and would be unable to. This is not the first time I have received responses like this. I get running a business and needing patients to keep appointments but when it something as close as 45 minutes from your cut off, I find that ridiculous.
Cowboys Nation
Mar 05, 2022
Tom Gartguy
May 02, 2021
James Tu
Apr 29, 2021
I have been seeing Dr. Kaplan over the past few years. He is extremely kind, patient, and thorough. He never rushes through the personal consultation sessions, takes the time necessary to understand my health history and background, review my health condition and test results with a great attention to detail, and provides me with sound health advice to help me maintain and improve my overall health condition.
My wife is also a patient of Dr. Akins, who shares the same office as Dr. Kaplan. I highly recommend the North Texas Family Medicine to anyone who is looking for reliable, dependable, honest, and caring family doctor and staff with a high level of medical expertise, professionalism, and knowledge, as we live and thrive in the growing North Texas communities. Thank you.
My wife is also a patient of Dr. Akins, who shares the same office as Dr. Kaplan. I highly recommend the North Texas Family Medicine to anyone who is looking for reliable, dependable, honest, and caring family doctor and staff with a high level of medical expertise, professionalism, and knowledge, as we live and thrive in the growing North Texas communities. Thank you.
Dorothy Rose
Jan 22, 2020
Dr. Kaplan is my favorite family doctor ever. Extremely patient in listening to all of my concerns. Spends quality time with you. Doesn't just "check you off the list". Never pushes you into a decision, let's you decide on how you want to proceed. And doesn't suggest/percribe anything he wouldn't use or do himself. Staff and manager great too!
LaNelle Renfro
Jan 20, 2020
Today I am at a loss for words. Denied medical treatment behind a $30 balance that went unpaid, I even offered my information so they could collect on the payment. I've been being seen at North Texas Family Medicine for over 10 years with Dr. Heather Akins. I've been there through staff changes, life changes, unavailability for months and everything else.
Although it became a point of where my relationship grew more with the physicians assistant, I still felt comfortable because at least I didn't have to tell my story to 1 million doctors in Dallas and felt like I was home in a sense. I'm not necessarily knocking her as a doctor, but could not for the life of me get over today's call in for the possibility of triage due to a sinus infection.
You're probably wondering how I know it's a sinus infection? That's because I'm a sufferer of chronic rhinitis. I've done this 1 million times. I've done allergy testing, monitored my diet, and everything else in effort to discover my triggers. I suffer from this year around. To be told I should probably just go to the emergency room (and incur thousands in charges) versus the possibility of a drop in to manage an issue they diagnosed me with clearly was beyond me.
I don't expect special treatment I have just done this before, and today or tomorrow would have been sufficient long as we were making some sort of progress. There was no explantation offered as to where the balance came from; I have insurance and I also possess an account in which the office fees are deducted during the time of the visit. So it's not like I owe $100 or more or have been a "problem child", it was merely you owe $30 and we will not see you until resolved.
My resolution was not even sufficient. Where is the loyalty to patients who have remained as such? Referred others, etc? As unfortunate as it is after all these years in building a relationship with this office, I am now forced to have to entrust my care to someone else. Not to mention endure day 5 of a painful sinus infection. Unbelievable.
Although it became a point of where my relationship grew more with the physicians assistant, I still felt comfortable because at least I didn't have to tell my story to 1 million doctors in Dallas and felt like I was home in a sense. I'm not necessarily knocking her as a doctor, but could not for the life of me get over today's call in for the possibility of triage due to a sinus infection.
You're probably wondering how I know it's a sinus infection? That's because I'm a sufferer of chronic rhinitis. I've done this 1 million times. I've done allergy testing, monitored my diet, and everything else in effort to discover my triggers. I suffer from this year around. To be told I should probably just go to the emergency room (and incur thousands in charges) versus the possibility of a drop in to manage an issue they diagnosed me with clearly was beyond me.
I don't expect special treatment I have just done this before, and today or tomorrow would have been sufficient long as we were making some sort of progress. There was no explantation offered as to where the balance came from; I have insurance and I also possess an account in which the office fees are deducted during the time of the visit. So it's not like I owe $100 or more or have been a "problem child", it was merely you owe $30 and we will not see you until resolved.
My resolution was not even sufficient. Where is the loyalty to patients who have remained as such? Referred others, etc? As unfortunate as it is after all these years in building a relationship with this office, I am now forced to have to entrust my care to someone else. Not to mention endure day 5 of a painful sinus infection. Unbelievable.
Dan Peek
Jul 27, 2018
Russell Feroz
Aug 12, 2017
Megan Wamsley
Nov 08, 2016
30+ minute wait every single time I come here. My last appointment, I waited 50 minutes and the ONLY reason I finally saw the PA is because I threatened to leave. Had to do that again today. I do NOT recommend this doctor's office. Dr. Akins can't keep her appointments and I think for every late appointment, she should pay my co-pay. I am changing doctor's because I have finally had enough of staring at the filthy floors waiting forever to see her.
Raza Begg
Dec 02, 2014
