Dr Careing

I have called twice to schedule an appointment. Yesterday the girl answered and then started talking to another employee explaining how the doctor was an hour behind. I hung up. Because I am very interested in seeing this doctor, I called again today and they answered with "hold please". This doctor might be great but it sounds like I am not the only one scared away by her front office staff.

Don't depend on this place. I made an online appointment for a COVID test for travel on Memorial Day weekend. Everything was good until they called me and told me that they are closed for the holiday. The problem with that is, they called me two days after I booked the appointment and a day before my trip. They don't Update their website. Very disappointed. If I had a choice to give less than one star, I would give them -5 stars. Very backward.

Dr. Gutsmann and Amanda are great, but their staff are absolutely horrible. I've been placed on hold and forgotten about numerous times. I've been told they will fax something and they don't. My pharmacy has requested prescription refills and they never get done. Two times in a row I had an appointment scheduled and when I show up I'm not on the schedule The second time it happened the office wasn't even open. Yes, that's right.they scheduled me for a day they weren't even open.

I show up and the office is closed because they're remodeling. Read the other reviews, there are a lot of them discussing how bad the staff is. If you're thinking about becoming a patient here. DO NOT!

Rude, condescending, mocking and Very un-educated support staff; Med tech was horrendously unprofessional from first vitals to end of appointment. Med tech was untrained and physically assaulted my arm after an injection instead of putting bandage immediately to protect injection site from germs, she used two fingers to aggressively rub injection site PRIOR to bandage without warning or explanation. Ridiculous violation of personal body. Made report, too bad because NP Amanda is AWESOME.

I've been seeing Dr. Gutsmann for awhile for thyroid issues. She's great, & she's the only reason I continue with this office. Her office staff is very lacking in organization. They need an EXPERIENCED office manager to manage this office. It is almost impossible to get answers & to receive a return phone call. I had a lab sample lost & they have yet to explain how, or why, this happened.

The only answer I get, is we are looking into it. It's been several months, I think it would be fair to say that they stopped looking into it. There are just so many frustrations with this office that makes me wonder if it's worth it to continue here.

I have used this clinic for covid testing for family! They are efficient and caring and give results same day! Other testing sites have treated me like a number and had to wait for days. The clinic itself was closed for the Christmas holiday but they kept their testing site open. Thank you Dr. Caring.

It seems that COVID testing has gone down hill over the past week. I made an appointment for Friday the 14th at 1:15 pm for a rapid test for myself (I have symptoms) and a PCR for my asymptomatic child. When I got there I waited in line behind a bunch of other cars for over 45 mins. I'm not sure if they had appointments or not. I dismissed that issue because I know everyone is super busy right now.

The tech who helped me was very nice but she told me that they started charging $50 for rapid tests that Monday, regardless if you have insurance. I agreed to do a pcr instead and she said in 24-48 hours I would get the results. I waited over 72 hours and when I did get the results I couldn't download them because it said the file was corrupt. I tried on a computer to make sure it wasn't just my phone, and the file size was 0 bytes so there's actually no information in it.

On top of that, it looks like they labeled it as an antigen test instead of a pcr. Perhaps that's why the results file was blank? My daughter's results came back this morning, after the 48 hour window, but at least I could open them. I would not recommend this place for COVID-19 testing. If I needed this for travel I would be out of luck.

I just called and was out on hold for 14 minutes. When I called back and mentioned my wait time, no apology was extended. When I attempted to make an appointment to review my test results, I was told that I could not be seen until next month but was welcome to be put on a wait list. This Practice seems over extended and it shows in poor patient customer service. Maybe they should institute a Lottery system to Be seen?

Extremely draining waiting an hour past my appointment time just to see someone. I won't be coming back. The place is unorganized, there's a lack of information, and I didn't feel like anyone was considerate towards me. Time to find a new doctor

Came here for a COVID test on 12/7/21 - called and told them I was outside, while staying in my car they gathered my info, took the swab and I got my results by the end of the day. Everyone was nice and the whole thing only took a few minutes.

Don't waste your time and money here. I've had two issues that they just ignore. No resolution.one I've been dealing with for over 8 months.the other 4 months. I get an x-ray and have to call weeks later to find out any results. Takes them four days to tell me call an orthopedic. The payment for the first x-rays is wasted. They didn't even forward them Soo now I'm at an orthopedic office and getting it resolved today.

Being treated like a drug seeker for 30 pills over 6 months that were schedlue III. the way I was spoken on the matter was beyond ridiculous. the NP talks at you, the judgment and pontificating in a phony tone is painful. I said I walked every day? she walked out and told the doc I used my treadmill. uh? I dont have a treadmill. Dr. Gutzman was short and rude with me and I have been going every 4 to 6 months for 2 years.

I find the whole group fattist and poor listeners. you would think someone who calls themselves caring wouldn't want to drive away customers by treating women worse than male docs do. but they do. women are worse offenders and we have these 2 at this office to highlight the sexism in medicine clause. wow.i called and texted ahead my needs and your office team judged me and they still all got it wrong. wonder why people are anxious when they go to docs. many many reasons these days. Dr not caring. or getting to know your patients.

If I could give a negative I would. First Dr. Gutsmann her self is a great Dr. Unfortunately to get to her you have to go through some of the worst staff ever! The young lady that checks you in when you arrive is fabulous - it's after the initial check in that you could die in the parking lot and they wouldn't notice or care. When they do finally acknowledge you it's like it's a huge inconvenience to them to have to work.

Never once got an apology for sitting in the parking lot for 30 minutes just for blood draw. Didn't stick around after the second time I had to wait 30 minutes with no contact (and they do not answer phone either) just left as I also work for a living and needed to get back to work. Needless to say a week later an no one has called to see if I need reschedule or inform me of test results. I would run fast and far from this place. Time to look for another Dr.

I made an appointment to get a COVID test online. It was confirmed by e-mail for 10:00 AM. I was told to stay in my car when I arrived. After 30 min of waiting I walked into the door and was rudely told twice "Wait in your car" by an extremely rude receptionist. When I walked through the door I was not ready for how filthy the entire waiting room was. DISGUSTING. I sat in the parking lot another 15 minutes waiting - while I made another appointment at CVS. AVOID THIS HOUSE OF HORRORS!

Been seeing Dr. Gutsmann for hormones for years, she is fantastic. I do lots of my own health research and she is always open to my inputs and opinions. I would give 5 stars but the office personnel is often very disorganized, I often run into issues getting prescriptions refilled or having test results taken care of.

Don't even waste your time. This is the worst front office. The phone line is impossible to get through and then you have to text the office if you want to see anyone, and they are slow. You can find a doctor with a better set up.

Here is the problem with this office, it's not the physician or the back or the office team, it's the front of the office. They are apathetic and slow. When you call for things that are necessities for a patient, they get an attitude and blame the back of the office, however I'll say that when I'm behind the door and into the area where you get care, it's very thorough.

Be careful what's being charge, they charge me $145 to PICK UP my blood work result that SHE COULD HAVE EASILY JUST GONE OVER THE PHONE. I get my kids check with another provider and have never been charge to get results of blood work. They are STEALING. Definitely will be looking for another doctor.

I really liked Dr. Gutsmann as a doctor. She was generally very thorough and informative. However, I stopped going to her after I had a more significant health issue. She must take on too many patients or just hires staff that cannot handle their responsibilities. The time I spent waiting and the miscommunication amongst staff made diagnosing, treating, and then following up extremely difficult during an already stressful health-related time.

I ended up having to seek out my own oncologist to get my true issues addressed. I had let this go until I recently needed to get a hold of my records from 2014 in order to receive follow up care that is essential to my health. My new doctor's office has been trying to get these records from Dr. Careing since April 2018 and was told this month (six months later) that my records are no longer in the system.

They had my name and birthday, but none of my medical care records. When my current doctor then reached out to the Texas Immunizatoin Registry to try and obtain this information, they also were never given records of my immunizations. This means that potentially life preserving information is completely unavailable, leaving my current doctor unsure on how to treat.

While on the phone with Dr. Careing myself today, trying to get to the bottom of my missing files, the Dr. Careing representative hung up on me. To say I'm upset and concerned is an extreme understandment as this could quite literally be the difference between me living a healthy and full life and me developing a life threatening illness if exposed to the wrong thing.

I will never recommend Dr. Careing to any one. I honestly fear for those who have similar or worse conditions who may also be missing their records or are not getting the correct information that they need.

Dr Gutsmann is great! This review is not a reflection of my experience with her, but rather the rest of the staff. Having to call numerous times to have results emailed, and speaking with a new person every time is extremely frustrating (I still don't have the results). Be sure to check what they are charging you also. A physical with no blood work last year.was charged over $600.

This year, with blood work.$280? I'm going to have to look into the charges from last year. The nurse asked me if I was still taking cipro on a daily basis? What the heck. Surely as a nurse you should know that Cipro is an antibiotic, and in the chart it stated they prescribed it in 2017. No mam, I have not been taking an antibiotic everyday for the last year. The lack of medical knowledge is actually quite scary. I can safely say that I will never be booking another appointment there.

Beware: I waited a week for an antibiotic only to find out they sent one in that I was highly allergic to. It is very hard to speak to someone in this office. After you wait for a long time for someone to answer the phone, you are hung up on before you even can get one word out. This office charges outrageous fees for visits that are not necessary. Oh and the lack of communication, lets not even go there. STAY AWAY!

DO NOT GO HERE! This staff is T E R R I B L E! My mom has been going here seeing the doctor- however the nurses, don't know how to draw blood to save their lives- my mom is bruised every single time we go in there, and she has the easiest veins ever! They try and charge you a specialist copay, and in no way are they a specialist! We are transferring out of there and seeing an actual doctor, in an actual office, with better nurses and staff!

I called today about a blood pressure medicine recall and the lady that answered (Amy) i believe, laughed at me and said "let the fun begin" meaning it's funny to her that all of the patients who are on blood pressure and heart medication are going to start calling in. Well of course?! I'm not sure why they would think no one would be concerned with a prescription recall! This place is so unprofessional, uncaring, and just terrible overall! Take your health & your loved ones elsewhere!

Dr. Gutsmann is a wonderful, caring, and devoted physician. I absolutely adore her. Unfortunately, the practice itself is a nightmare. Anyone who tells you otherwise is being untruthful and biased. Myself and those I've referred to Dr CAREing experienced, on a consistent basis, unreasonable wait times, poor follow up, high employee turnover, and complete disorganization, even with their new digital recordkeeping.

I went to Dr CAREing for many years, despite a poorly run business. I liked Dr. Gutsmann so much that when I moved to another city, I commuted 45 minutes to see her. Again, I take nothing away from Dr. Gutsmann as a physician, but be warned about the extremely sub-par practice itself. Last I checked, you couldn't even reach office staff. All calls were taken by voicemail. Sad, but true.

Highly professional management and staff, superb doctor, convenient location, quality care.

Dr. Gutsman is the nicest lady I've ever met. She takes the time to get to know you and doesn't forget any of your history by the next appt. Amy is the best nurse ever, she cares just as much as the dr. This place has changed my life! Robyn, Plano