Radiation Oncology Specialists - Robert A Belgam

Received in-network service here on 10/18/2021. Received an EOB (explanation of benefits) from my insurance carrier showing Radiology Associates of Appleton, SC billing amount, discount, and amount my health insurance paid. The EOB showed that my health insurance paid the balance in full. I later received a bill from Radiology Associates for a balance due, they balance billed me the discount rate that my health insurance had on my EOB.

I contacted my health insurance and they stated that is not allowed, that they would contact Radiology Associates, and not to pay the bill. My insurance company called me back and said that Radiology Associates will send me a corrected bill and that it is taken care of. I received a billing statement from Radiology Associates of Appleton, SC stating they still wanted the balance billed amount (amount not allowed per my EOB) and that it is their final attempt to collect and that they would be sending me to collections.

They did not fix my bill like they told my health insurance company they would do. Then they threated me with collections. It was a small amount, so I paid the balance in full, as I do not want to deal with collections. I then decided to file some formal complaints with government regulatory agencies regarding this. Just an FYI BBB complaints do not carry much weight, are not part of the government, and a response is not required.

I filed complaints to: CMS -Federal Regulatory Body that issues NPI numbers to medical care providers DATCP - Wisconsin Department of Agriculture, Trade, and Consumer Protection I also intend to file a complaint to the following: DSPS - WI Department of Safety & Professional Services - The body that issues medical licenses in WI I am undecided on filing complaints to: Wisconsin Department of Health Services - more concerned about malpractice than shady billing practices Wisconsin Office of the Comissioner of Insurance - This would be more forcing my health insurance company to take steps to resolve the matter.

If I could give 0 stars I would. We received a bill. Called about paying it. Lady informed us there was no balance. Great. Had been going through cancer treatment so there had been a lot of bills to wade through. Less than a month later I received a call from a collections agency. They said we in fact did have a balance. Interesting. Called radiology associates back, they said yes it had in fact been sent to collections even after they told us it had been paid. Fine. Paid it directly to them, and they said they would pull it from collections. 2 days later collections calls again.

We still show a balance. Weird you shouldn't. Called radiology back a 3rd TIME! They can't tell on their end if it's been paid or not. It really should be simple. Is it paid or not?! It seems they use a 3rd party for billing and you get a runaround everytime you call. Will keep you posted if collections calls again.

My client's prior insurance carrier was billed and, obviously, denied the claim. I've been trying for weeks now to give the updated insurance information to the billing office.no success. I've finally left a voicemail for the doctor at the Appleton office, asking for his assistance because today, the canned response from the billing office was ".call back during business hours (8:30-5:00pm) Eastern time". Well, I called at 8:15am Central time, so they should be open and taking calls. Very frustrating!

I cannot believe the pain that someone has to go through to get a bill paid. I've contacted the insurance company I've tried dozens of times to contact radiology associates. I am reaching out in anyway I can to get a bill that we never knew was coming before it goes to collections. Now I understand it is off to collections in a few days and I will have to take care of it from here. There has to be a way to solve this problem and after this problem is solved. there has to be a way to hold this company accountable.

Not impressed with billing dept. The paper bill was very vague which seemed like spam when I got it in the mail. It took three phone calls just to find out what the charges were for, and another two just to pay. I asked for a mailed receipt for my payment which I STILL have not received. A place that makes themselves sound so wonderful should find a better company to handle their billing. It's a surprise they ever get paid.

I have had the worst experience with Radiology Associate's Billing department. If I could encourage you to go somewhere else, I would pay to advertise an alternative solution! However, as a patient and limited options in the Fox Valley, this is our only option. I have been trying to work with Radiology Associates since June 2020 on a bill that I received that I was incorrectly charged for 2 x-rays and to have the second x-ray removed.

After talking to 6 different people and never receiving a call back from a supervisor that I was promised multiple times, I get a bill in the mail from a collection agency. Now, trying to call Radiology Associates, they changed who is handling their billing and the new billing phone number can't find my account but somehow have an outstanding balance yet. No one knows what's going on and no one can help. So frustrating!

My review pertains to billing. I never received a bill for a payment and one fine day, I get a "Final Notice, we will send to collections blah blah." Seriously, I would let you send me to collections over a few bucks (

I had an emergency room visit at ThedaCare Appleton in February. They all, 3 different bills at the same place, billed my personal insurance instead of the VA. I got the other 2 fixed because I received a bill from them. Here they did not have my address entered correctly so I never received a bill from them. They sent me to collections for the bill in September.

I got a notice on my credit report 3 months later for a major delinquency payment. I contacted them and said it had to be a mistake. They also had my address wrong so I never received a bill from them either. Now for a week I've been trying to contact them about getting it billed correctly. It took me calling the third party billing and asking for the name of them company she works for and the address, the supervisors name, so they can get it taken care of with my attorney, before I received a call back. Now I have to wait for this billing to get straight, my credit to be repaired so I can go on with my financial and personal life. I will never use their services again!

Impossible to get any questions answered on a bill. Tried for months via phone to local numbers, email to program director and in person. 3rd party billing staff useless and never calls you back. Nice business model- charge you whatever they want and when you try to understand or ask questions on the bill- it is IMPOSSIBLE to get answers. Do not recommend.

I went into ER for a miscarriage. Got a bill I was never supposed to see because of VA authorization number AND second insurance. They billed me for a charge that was not even billable because in the agreement with insurance it is a write off. They sent me to collections and then changed companies and I can't get ahold of anyone. Now the third party who is working with their Billing is saying they don't even see my bill so can't even call the old collections because they don't have my account.

I tried to go into an Appleton location to speak with them and they don't even have a reception area. How is this place even still in business. I am contacting the BBB. Taking advantage of people in vulnerable situations. And how can't ThedaCare even contract with them?