Evergreen Eye Center

I'm awaiting my cataract surgeries. I'm so looking forward to seeing well again. I've met Dr Seefeldt, who will do the surgery and feel full confidence in her ability. I've heard nothing but good reports from others about her. I can also attest to the capability of staff, in particularly those who do the scheduling. I was afraid I'd be wracked with anxiety.it's so important to feel confidence in the doctor and her staff.

The receptionist was do rude and unprofessional my eye doctor referred my daughter to this clinic and it was urgent but when I called for appointments they said they don't have any referral I call back my doctor they said they send the referral two weeks ago and they will send again if I need and even they call evergreen eye clinic to confirm but still they are refused to make appointment I have to go somewhere else I don't recommend this place

I have been a patient at Evergreen Eye Center since 2014. I was referred there for cataract surgery which I had on both eyes (which gives one a whole new lease on life and respect for ophthalmology!) My primary doctor there is Dr Gary Chung who has a special interest in corneal disorders and dry eye disease, both of which I have. For me Dr Chung is the perfect ophthalmologist - he has a calm pleasant manner; he is very efficient but takes the time to thoroughly explain a condition and its treatment options; he has an impressive education, is published and had been named a Top Doctor in Seattle Met Magazine - what more can I say?!

And I so appreciate how he became interested in medicine. All of the three Evergreen clinics I've been to are great, but I'm partial to the one in Burien because it is a newer light-filled facility and is less crowded.

April 19th 2022, I met Perla, the technician and Dr. Seefeldt (I think) to take my glaucoma test. It was my first visit to any eye clinic in my entire life. Overall it was not bad. But when I drove my car again to go grocery shopping after it's done, my eyes started to hurt and couldn't open wide because of bright sun light. The clinic never provided me any information about those side effects anticipated after test.

I have gone to the Evergreen Eye Center for many years and have appreciated the attention and care that I receive in the clinic. The staff is professional, caring and make you feel welcome. Dr. Gary Chung has been my doctor, also for many years. He is a highly qualified eye doctor and treats me with respect and kindness.

I experienced great responsiveness and the peace of mind that comes with real expertise and state-of-the-art equipment. It seemed that something had been floating in my right eye for several days and it wasn't going away. My call to Evergreen Eye Center -- where I had had cataract surgery in 2019 -- took about half-an-hour including the operator reaching out to the triage nurse for her assessment.

This gave me some relief and peace of mind. What's more, she got me an appointment the next morning and she advised me how to get a referral from my primary care doctor. She said that even if the referral occurred the same day as, but after the appointment, it would probably be honored. The next day the receptionist at Evergreen Eye Center in Burien knew who I was and readily brought up my appointment on her scheduling software.

My wait was just a couple of minutes. The intake nurse was friendly and professional, explaining what she was doing as she worked. Dr. Whitehead came in and took some pictures. A few minutes later he showed me the "floater" on my eyeball enlarged to an 8-inch by 8-inch image on his laptop. He explained that this is a normal part of aging and he identified the several ways that it might have caused damage to my vision but had not.

I had previewed this information the day before on the NIH website via Google. It seemed like only about half-an-hour and I was out the door with mission accomplished. He's really friendly and refers to himself as John. At his advice, I will have a follow-up appointment in a month at the office on Madison St., which is a lot closer to my job. I highly recommend Evergreen Eye Center.

Cataract surgery is daunting to say the least. Plenty of choices but finding a surgery center that answers your questions and goes above and beyond to make you feel comfortable with the ENTIRE operation isn't as easy. Evergreen Eye Center ticked all the boxes. As I got comfortable with the business model, yes it's a business folks I got more granular with the surgeons and chose Dr. Chung. Couldn't of been happier with the entire process and all the personal involved.

Im very comfortable with Dr Chung, I dont want anyone else to remove my cataracts. Hes very competent, he made me feel at ease, so he will be doing my eye surgery and I know it will be successful and I will be pleased. Carolyn Larremore

The wait time to see the Dr after being prepared by the technical staff was more than 45 minutes. Sitting in the exam room for that long without anyone coming to give an update is well. unsettling. I was just about to leave the room and go to the front desk to check and/or leave when the Dr. came to the exam room.

This guy knows his stuff. He tells it how it is and lays it all out for you. He and his assistants are excellent to work with. When I needed surgery quickly, the staff worked to get the authorizations I needed for it, and the MRI that I needed immediately, during the difficult Covid pandemic. I have great confidence in Dr Heffernan and the doctors in this facility.

I am pleased to be in the care of a Dr with so much experience. Dr. Beller is extremely attentive and allows me all the time I need. I highly recommend him to anyone needing special eye treatment.

Had a great experience with Dr Nicholson and his staff. Removed my cataracts and corrected my vision too. No more glasses or contacts. I was skeptical this could be done but Dr Nicholson patiently explained what he could do. I just wish I had done this several years ago. They were fast, organized, efficient and absolutely painless. I am recommending this to all my friends.

Incase your looking for billing office they have relocated to Russell plaza in federal way

Lots of tests, lots of money, the Dr. rushed through the process of checking me for a possible cataract surgery, but overall seemed good at his job. However, the behavior of the office staff, is another story. It took five days to get eyedrops correctly called over to the pharmacy, many many unreturned phone calls to the clinic, Not only from me, but from the pharmacy.

The Front office admitting girl, was rude rude rude. Many unreturned phone calls, unprofessional treatment of patients. I had high hopes for this clinic. They had other good reviews, definitely not a favorable experience for me.

Easy to schedule, fairly quick. Check-in was easy, you do arrive early, ring buzzer outside someone comes out to screen you and take your temperature. Then you go inside and they verify your information and insurance. You take a seat and wait to be called. Once inside the technician checks you in the room, checking your vision and in my case putting drops in to dilate. Dr came right in to check me. I was in & out in no time. Parking was plenty, facility clean and organized. All employees were courteous and polite.

I am having glaucoma and cataract surgery procedure done with Dr. Whitehead and his team. I trust him with the most precious part of my body. He let's you know everything he is doing, , what my responsibility is. and what the outcome will happen. He has my full trust. He and his staff are very professional and kind. His equipment is state of the art. I definitely would recommend everyone who has to go through this procedure to do it with him. You will be very pleased with him and his team.

It runs like a well oiled machine from start to finish true compassionate professional medical care

The doctor i saw was very attentive and good, the problem is having immature woman running the office, I brought in very important cd roms with my cat-scans showing my severe head trauma. Of course those cd roms are very important to me, when i called to check on the status of the clinic uploading them i was told they had never received them, I personally walked them into the office and handed them to an office aid, Evergreen eye center from my experience is nothing but a scam, the doctors working there were great!

Late post. Love Evergreen! I recently took my mom in for her second eye surgery and I remembered my dad mentioned how friendly the Dr and nurses were. They are all very professional and my mom said this had to be one of the best experiences ever. Dr. Nicholson was kind, amazing and definitely skillful. And for the nurse that got us ready for surgery to the discharge Nurse Soaky who answered all of our questions, she was kind, professional and really knowledgeable. and I loved Dr. Nicholson checking on my mom right after surgery, it really put us at ease. Thank you so much. And what a great team, from beginning to end.

I had ICL surgery this year, it was a four month process from initial consultation to surgery. During that time Dr Chung was absolutely awesome, he took me step by step. He checked on my eyes regularly and made adjustments as needed instead of rushing into things. The surgery was a success and he and his staff were readily available for anything I needed post surgery. I would highly recommend based on my personal experience!

My optometrist recommended and referred me to Dr. Nicholson at the Federal Way Evergreen Eye Center for cataract/lasik surgery in April of 2018. This place is extremely professional and really makes you feel at home. They call, follow up and get to you immediately when you arrive. I cannot say enough positive about Dr Nicholson as well. He was professional, explained everything in detail and made me very comfortable. The whole experience was excellent and my vision improvement is amazing. Thank you all for a positive medical experience. Joe C

Customer service needs to improve! I've talked to Amber, and almost every time I call-her tone of voice says it all. She needs to treat her patients better and be helpful! Scheduling is also awful, don't expect to get a speedy call back. Communication needs to improve for your patients! The doctors are fine. I had no problems with my procedures. I had cataract surgery done. PLEASE hire and train a better staff to support your Federal Way Office! They all need to go back to customer service training!

Great doctors but terrible scheduling. Plan on waiting over an hour every time you come in from the time your appointment was scheduled. It's happened to me the last four times and all I had was a simple LASIK procedure. I am disappointed with their inability to schedule properly or show any respect of my time. Not even an apology from a doctor or staff acknowledging their wasting of my time.

So I've been in contact with the firm and admit that with some drama in my work schedule, I've not been able to follow up and resolve this yet. While I did connect with a gentleman to discuss my issue, I was quickly passed back to the billing manager. I will be reaching out to them soon and hope to have our differences resolved. I will Say that their medical service at this facility is wonderful.

I hope that perhaps the billing and management have turned the corner and have made improvements to match. I'm looking forward to trying to heal this relationship because they really are very good at what they do

If i could give a rating less than 0, i would. You need to stay away from this organization like a plague. First off, they required me to pay for their services up front. I had good insurance so i thought this was strange. Unfortunately, i payed up front using Care Credit on their recommendation. This was their scam. They not only had my money up front, but was also collecting insurance money.

They were very slow in reimbursing me and was constantly changing billing statements. It got so bad i had to write in to BBB and Attorney General. It took a year to get resolved. Only because my insurance company stepped up to support me. I had cataract and lasik done and need to wear glasses to read. AGAIN.AVOID THESE PEOPLE.

I went to Evergreen Eye Center because my regular eye doctor recommended them to me. Dr Chung the doctor who performed Lasik on both of my eyes. I felt very well taken care of. Dr Chung answered all of my questions, the process was simple and I'm extremely happy with the results! I got Lasik about 2 months ago and it was the best thing I've ever done.

Within the first week or two my eyesight was good but not perfect. Now I can see just as well as I did with contacts or glasses and, outside of the first 2 weeks after surgery, I haven't really had any issues with dry eyes. The staff at Evergreen Eye Center really took care of me. I felt very comfortable. The waiting room was usually full and once or twice I had to wait 10 or 15 minutes but I never felt that the waiting time was excessive. The staff was always polite and apologized if I had been there longer than 5 minutes. I highly recommend them to anyone thinking of getting Lasik.

Have been coming to Evergreen Eye Center for over 30 years. Just had cataract and Lasik surgery and they were great. Prompt service, kind, gentle, and professional. Dr Nicolson called to make sure all was well. Doesn't.t get better that. Edward T.,O lalla

1. The person answering your phones is horribly rude and unhelpful. 2. I will not even schedule an appointment because of the lack of service I received. 3. The woman also advised you don't even sell contacts or hardware at your facility. What kind of business is this place!? 4. the only reason I called is because my insurance changed and the BEST eye clinic in the area, whom I love, (Kosnowski) is no longer "in network" 5. I'd rather pay the $150.00 at Kosnowski than waste my time with your practice.

I had Cataract eye surgery, both eyes. Dr. B.Nicholson is superb. He tells you what is going on, and in no time it was done. Dr. Nicholson is a great Doc. He called me and home to see how I was doing. Awesome. I totally recommend Dr. NICHOLSON. THANK YOU DR.NICHOLSON.