Brill Eye Center

The doctors are great but the practice is shady. They add all kinds of things that your glasses with out telling you. They add a warranty that is already exists for the frame and lenses. It adds no additional coverage. They will not tell you about the charge. That is not the only upcharge they tack on without your knowledge. Very crooked.

4/5 - Everyone was incredibly friendly and answered all of my questions. My only complaint was the wait before being seen. If I had scheduled something after my appointment that was time-sensitive, I most likely would have been late. Perhaps it was just one of those days. It was my first appointment at this office, so only time will tell - but I plan to return. Thank you!

I've been coming here for 3 years for annual visits. Visits are typically delayed by 20-30 minutes though a technician will check your specs pretty quickly on time. Both optometrists are fine. My bigger issue recently was an additional charge of $55 that couldn't be explained which was taken care of when I spoke with the clinic manager. I'd pay attention to knowing what you're being charged for. It was an extra hassle that was uncalled for.

It's my year for finding brilliant practitioners of the healing arts, and Dr. Brill is at the top of my list. He is also caring, very informative, and has the equipment and staff for tackling eye issues. Mine is dry eye. I got diagnosed a few years ago by another eye specialist with it, but had been suffering with it for years. I was told to use regular eye drops for moisture.

I can tell you regular eye drops won't cut it. I saw no improvement with dry eye. I use to often wake-up in the morning with my eye lids stuck to my eye balls, and cloudy vision. The dryness kind of haunts you through-out the day too. It was scary. It is a procedure that Dr. Brill does followed by a home regiment of various eye drops, heat pack, and learning to blink again.

His equipment shows you the problems, and his medical techniques starts and are part of the process of improvement. It's expensive. I don't have insurance, but it has been so worth it. My eyes lids have oil they release again. My eye lids don't stick to my eye balls. My eyes feel great. It is a journey and I expect it will continue to get even better.

I am just thrilled! I started noticing dry eye symptoms in my right eye when my contact lens stuck to the right eye ball during the day, and I had a terrible time trying to get both of the contact lens out. That was 10-years ago and I had to give up contacts at that time. If you have symptoms make an appointment with Dr. Brill! His assistants are also excellent with clients!

Cutting edge technology, procedures and skill headed off my sons significant myopia and stabilized him at near perfect vision. Restorative contacts, not the normal kind but ones he wears at night, started on him at 6 years old reversed his rapidly progressing myopia.he is nearly 13 now and has remained stable at 20/20 by wearing the contacts while he sleeps.no glasses needed.it has been a true Godsend.

My 12yr old son has been an Ortho-K patient of Dr. Brill's for about 5 yrs now. When his vision started changing and becoming more and myopic, our eye doctor suspected my son had progressive myopia and we were referred to Dr. Brill. My son now has 20/20 vision without glasses! As a mom that has progressive myopia that lead to macular degeneration in my 20's, I would never want my child to have to go through the progressive loss of vision and macular degeneration complications that I continue to go through. I am so thankful we found Dr. Brill and Ortho-K so we can prevent his myopia from destroying his vision and he can live a normal life!

Rachel at Brill Eye Center is beyond amazing. I recently had to get a pair of progressive lenses(reluctantly), and the efficiency at which this office works is mind-boggling. I was going to miss an appt due to a family emergency, and not only did she offer us well-wishes, she asked for a pic of me in the frames for measurements. I'd didn't understand the full scope of what she was about to do, but it was amazing.

She took the pic of me in the frames and ordered the lenses and called me when they came in. They were a little slow, but they set the lenses in my frames and I walked out in under a half hour. I don't think this is always the case, but if it is, they have #chickfila drive thru efficiency. The glasses were perfect and I couldn't be happier with how these puppies turned out. Thanks, Rachel and Brill Team for making this the best eye care experience I've ever had.

After going to Brill Eye Center for many years now, I continue to be impressed by the professionalism and excellent standard of care provided. Their equipment is state of the art and I appreciate that Dr. Brill is well versed on the latest innovations in eye care. The staff and opticians are warm and welcoming and always willing to go the extra mile. Highly recommend Dr. Brill and his team!

I went to Brill Eye center with my prescription from my optometrist and I had recommendations that they had the best selection. Not only do they have the best selection of glasses but they have the absolute best customer service! Kevin was the technician that helped me. I was lost trying to find the best glasses for my face and needs. Kevin spent over an hour with me discussing what frame would be best for my face shape and to give me the best vision.

My glasses were ready within a few days. They then put prescription lenses in my sunglasses and rushed them because they knew I was going out of town. I will never go anywhere else for glasses and will refer all my friends and family to Brill Eye Centers!

I hadn't yet picked up my glasses and my bill was sent to collections. I understand after a certain time it has to be sent to collections. What I was disappointed about was no one contacted me about them sending my bill to collections. I didn't even have the glasses in hand. At the very least they could have gave me a heads up. I contacted the front desk woman and she was extremely rude about the situation and didn't offer to help work it out at all.

I had to go to the office manager to get my glasses and my bill out of collections. It's too bad I have to give 1 star. Because almost all of the other employees there are wonderful. With all of the chaos of this and unwillingness to help solve this problem, I would not recommend purchasing glasses from here.

My credit card has been charged $869.00 for 1 pair of glasses on 9/28/2020 and have yet to be able to contact the organization. Voice mails are not returned and the email address seems to be invalid. I will continue to attempt to contact Kevin Powell, the salesman to determine what is happening. As of 11/22/2020

Brill Eye Center is the best eye facility in the KC region! Dr. Brill and soon to be Dr. Dakin are very professional and knowledgeable. They thoroughly explain to you each test and scan that they look at. Not only did they help me with my dry eye syndrome but they even found the perfect contacts for me! This IS the place for you if you hate sitting in waiting rooms, with every visit I have, they are very prompt to have me seen by the staff/Dr. I will recommend Brill Eye Center to all of my friends and family.

Dr. Brill is very knowledgeable about rare eye diseases and has the equipment and technology to deal with them. He and his staff are always very friendly and helpful. Dr. Brill takes his time and you can see he really cares about his patients. Same with his son Perry when he worked in the office. Very impressive. (They also have great Cartier originals!).

Brill Eye Center has a beautiful showroom and top of the line equipment that makes you think you are visiting a cutting edge office. However, I've visited twice now, and each time I've felt like my well being takes a back seat to their main goal, which is to hard sell products and services. First visit they tried to sell me glasses, I later found out the amount of correction I needed was so small that the perscription they wrote had a very minimal effect.

On my second visit Dr. Brill used a very aggressive sales strategy to get me to purchase a dry-eye procedure, guilt tripping me when I had to pass due to its incredible expense. The whole conversation was a sales pitch that had very little to do with my well being, and had me leaving the building feeling like I'd been scammed. I won't be returning.

The eye center really nice. It's always clean and have quality products and equipment. A vast improvement from the eye doctor I use to go to. My only concern are some of the younger staff that help at the front desk are not as professional but many of them don't stick around for long. I would highly recommend going there. They have good frames for glasses but if you are on a budget maybe get the frames but get the lenses else where. If you are not as concerned for a budget or don't get your lenses changed as often I say splurge and just get it all done there.

I'm a new patient at Brill Eye Center and have been thoroughly impressed with all facets of the practice. I have a somewhat complicated vision case due to prior LASIK and, despite visits to various other eye care centers, I've not seen well through contacts or spectacles for the past two years. Dr. Brill was able to zero in on the right solution for me during my very first visit and I'm now seeing crystal clear in both contacts and spectacles for what feels like the first time in forever.

Special shout out to Kevin in the optical shop, who was a tremendous help in tuning my new spectacle lenses to get them perfect. Based on my first experience here, I highly recommend this practice.

Scamy! I arrived 10 minutes early but didn't actually see the optometrist for an hour after my appointment time. Shame on me I just assumed an eye exam for a contact lens RX and glasses RX would be under $200 from every other experience I've ever had in 40 years of eye doctors. My previous optometrist charges $154 for an exam that includes prescriptions for both. Halfway through the exam the optometrist steps out and the assistant said she needed me to review the charges for today and I have to sign.

Not at the beginning, but in the middle while you are trapped in the chair and you've already been examined and you feel locked in. Their charges were $487 for exam and the two RX papers. No glasses, no contacts, $487 for the exam and 2 pieces of paper. I said wow I had no idea you were this high priced. The assistant said our prices are comparable with other places.

No you are triple the price of other places! They wanted to sell me overpriced contacts and glasses but I just wanted to leave after being there 2 hours and already completely ripped off. Brill told me that I "wouldn't be able find proper fitting glasses on my own because one of my ears is further from the brim of my nose than the other ear." What?

They never measured my ears! "If you buy frames online they are made in China." Where do you think Oakley's are made? After paying for the exam I asked twice for my prescriptions and still was only given the one for glasses. I had to ask a third time for them to bring me the contact lens prescription they were trying to withhold so I'd have to buy overpriced contacts from them.

I had just been there two hours, paid triple the going rate for an exam, and now they were playing hide the prescription. The assistant actually said, "Oh you wanted your contact lens prescription too?" I've asked 3 times for it and why wouldn't I want what I just paid for? This staff is coached to lock you in and shake you down. When I got home I measured the distance between each ear and the brim of my nose out of curiosity. I am happy to report both ears had the exact same measurement to my nose. I'm just fine, but Brill is full of bs.

I moved to the area 2.5 years ago. Dr. Brill and his staff have exceeded my expectations every time for all my contacts and glasses needs. I was previous customer to Clarkson Eye care in St. Louis MO for 15 years. I believe I have found my new eye doctor here in Kansas City. Thank you Dr. Brill!

Perry and Kevin at Brill Eye Center helped me out. They are extremely customer satisfaction focused and have taken great care of me. Their product line is high end, unique and really something special. If you want to treat yourself to a really nice pair of glasses and a great customer service experience, this is the place for you.

Awful. The office staff just placed order slips in files and never even orders your glasses. We have called several times leaving messages about a reaction to a prescriptions and to possible try a different eye drop. Can never get a call back and it's been over a month and you call back to follow up and the office staff is rude and hangs up on you. They also over charge on office fees. Just save your time and money and go somewhere where they value their patients.

I got my first pair of glasses from Dr. Brill when I was in the 3rd grade. I am now 26 and still a loyal customer to Brill Eye Center. They have a fantastic selection of frames that are constantly updated to meet todays latest styles. Dr. Brill and his crew are very welcoming and I highly recommend to come visit when it comes to your eye healthcare needs.

I had a very bad experience with Brill Eye Center today. I called and got an appointment for today and ended up waiting for 45 min past my appointment time, finally someone came out and suggested that I look for frames now (before my appointment) as the Dr will probably be 30 to 45 min longer so almost 90 min late. ) It is not as though I had the time to wait for the DR or anything else to do today.like work ) I was of course surprised by two things, how late the Dr was running with such bad service -- why would they schedule an appt the same day if he was running so late? Secondly, why would the assistant ask me to start picking out frames before my exam, before knowing if I needed a new prescription.almost a forgone conclusion that I would need a new RX and to spend money on new frames and lenses, that is borderline unethical! Needless to say I will not be scheduling a new appointment with these guys! Very disappointed!

Just stopped in with a wonky old pair of ray-bans. They gave the glasses a quick tune-up and showed some of their inventory. Really cool and unique stuff. Thanks!

First visit late July 2016. Nice facility, staff is friendly, those are the 2 stars. Had an appointment but experienced a 30 minute wait. I went in to get a check up, the exam was routine and I decided to get an updated contact prescription though I had quite a few pairs left. They threw away the pair I wore in and sent me home in a new pair to try for a week and to return for a fit check and to get my prescription.

I came back a week later, waited another 30 minutes to be seen. That's when the health care services ended and the hard sales pitch began: discounts for larger contact orders, discrediting other supply sources, scare tactics about online wholesalers, etc. I left without buying anything knowing the prescription was for 1 year and I could purchase more when my supply ran low. Well, in late May I realized I needed contacts and shopped around. Walgreens had a rebate on some higher quality lenses so I called the office for my prescription details which they emailed to me after a couple of follow up calls.

I entered the data and arranged for the order on June 17th. Walgreens confirms order prescriptions with the optometrist and Dr. R.B. denied the prescription on the grounds that it was nearing the expiration. When I followed up, Walgreens informed me the office said the expiration as 6/24, expiration on the prescription emailed to me from the office was 8/8.

I should not have waited as long as I did to order, that is on me. The sales driven approach to optical care, that's on them. I'm not surprised they shortened the date of the prescription or denied my purchase though it was still within the valid window. They have a system of up selling for exams you may not need, scheduling unnecessary follow up visits and high pressure product sales. If you read other reviews, you will see this as a common concern.

If you want the very best eye exam, go to Brill Eye Center. They have the most cutting edge equipment in Kansas City. They have this cool machine that takes a picture of your retina so that you don't have to get your eyes dilated. I HATE getting my eyes dilated. They also have the widest variety of frames of anywhere in town. This includes all the cool new colors, shapes and styles. They aren't the cheapest in town, but they have the best stuff. Your eyes are probably one place where you don't want to skimp.

Wrong prescription, Excuses excuses excuses, Overcharge I have been going since 1998 according to their records. Back then there was no ordering online. In early 2016 I got an exam and new frames and lenses from Brill. The following week after my new glasses arrived, I went back because I couldn't see well to drive. Lenses are too weak. Dr Brill first excuse was that there was a smudge on the lenses.

He wiped it off and sent me on my way. Days later I went back because still can't see to drive. He said it's because your glasses sit too far down your nose. You need to push them up to the eyeballs. I didn't like this answer but he insisted there is nothing wrong with my prescription. Weeks later I went back and insisted he recheck my prescription because I still can't see well.

He said it's my blood sugar that is fluctuating which is causing my eyes to be out of focus. I went to my medical Dr to have my blood sugar checked. Blood sugar fine, my A1C is fine. I go back for a fifth time and insist that he give me the right prescription or refund. He reluctantly agreed to recut the lenses. They do the cutting right there in their office.

I got my new glasses the next day and all was fine. Getting glasses I can see out of took many many weeks and many trips back. Excuses are never good when person can't see motorcycles and bicycles when driving. All was well for about 9 mo until the frame fell apart. I put the glasses in a bag to take them in to be fixed but lost them in the meantime.

I called to see about getting replacements but the price was over $350. I asked if I can just get my prescription and I'll order new glasses online. The guy on the phone strongly discouraged me. "Yes you can get cheaper online but you get what you pay for. I get most of my business from people who ordered online and got bad glasses and eventually they come to me because I'm certified ophthalmic laboratory technician and I do it right.

Online places aren't. And their frames will fall apart quickly because they get them from China. Long story short, I took my chances and ordered my new glasses and frames online from a cheap place and so very happy I did. My new glasses are 5 times cheaper than the one pair I got from Brill. The order came in week. $59 for all (frame, high index featherweight lenses).

Bottom line, Brill overcharges about 5X more and claims to have better quality but I found this not to be true. The Brill frame still fell apart so they can't bash the online Chinese frames. The dr just didn't want to recut the lenses after botched prescription. And the icing on the cake was the staff on the phone trying to discourage me turning to online glasses was because he was looking at my vision history and my eyes have changed a lot since 1998.

I said yeah that's normal as we age. He argued that "No it's not". "You are very unique and greatly changed over the years." Therefore getting glasses online won't give me a good experience due to the uniqueness of my vision history. I hung up and found an old pair of glasses I got in 2002 and wore those until my new pair came in. This is when I realized the prescription is exactly the same.

My old 2002 glasses are the exact same as the new ones. I can't see any difference between the old and new so the guy on the phone was so full of bologna. I didn't know this but I didn't actual need new glasses. Dr Brill didn't tell me that. If you go there, he's a nice guy but don't trust what he says. They are full of excuses. They'll try to sell you vitamins, and they will try to discourage you from ordering from cheaper places online. Go ahead and order online and if it's not a good fit then order from Brill.

I am a 57-year-old female and have had a host of my problems over the years floaters, dry eyes, vision fluctuation from RK surgery. I have been to more ophthalmologist and optometrist than you can count. Brill eyecare has the most cutting edge eyecare professionals I have dealt with in the last 30 years. I live in Omaha and drive down there because they are just that good! Worth the six hour round-trip drive

I've been coming here for years. Dr Brill is very nice & personable. The staff makes you feel very comfortable. I am not cool with people being close to my eyes but they all help me through it every time. Last year I decided to get prescription sunglasses. I found a pair that looked great & was an very affordable price. Unfortunately, the lens shape did not work well for my vision.

The office sent them back to remake the lenses (for free) but it still didn't work. I picked out a new pair that was higher priced but just paid the difference instead of buying a whole new pair. They keep the entire office very clean & equipment up-to-date. I live farther from the office but he's worth the trip.