Suwanee Family Physicians

The replies from the owners of this practice are disgusting, and should tell you everything you need to know. If it doesn't, just know that you'll always be "fine" according to them regardless of what you come in for. No tests, no further investigation, just reassurance each time that your concerns will be downplayed. If you can't trust them with your health and your body then with what?

Twice I got a second opinion after being dismissed, twice there was immediate attention needed for my health. There is no third strike you're out. It was twice for me. Won't set foot within a mile of here after being shrugged off

Dr. Shih and all the staff at SFP are the best! I have been a patient for over 15 years. Everyone is so efficient and scheduling appointments are available within a reasonable time frame. This office is so awesome!

Dr. shih is the most ineffective doctor ever. when i went to him he claimed to have a proficient weight loss program but yet he continued to ignore my concerns and requests when i informed that i did not need or want apetite supressants, i confirmed that my issue was due to a hormonal imbalance. yet he continued to prescribe me apetite suppressants and basically disregarded my requests and concerns. also, when i went to him to get a cosmetic surgery approval and after i informed him what my down payment was for this surgery at another physician's office, he told me that he was in the wrong profession. this is when i lost most respect for him. a doctor who cares about h is patients and doing the work that he does will not say this type of thing, especially in front of a patient. this was most in appropriate and did not sit well with me and he was not joking. also, he failed to addresss all of the medical concerns that i took to him. they charged me copays and additional charges but yet he did not solve one single issue that went to him about. he and his staff kept rescheduling apointments for me and taking money from me after series of appointments, i saw that none of my medical were being resolved. he even prescribed something one time in which it was ill advised because i had a certain condition. the nurse practioner is equally as incompetent. she doesn't know or do anything until after she consults with him and if s he has to consult about everything, she should not be working there. she is no better than someone off the street without any kind of medical and health knowledge. these people take your money and do not solve your medical issues. i just called today to get information about a past medication he prescribed and he refused to give me that information simply because he did not like what i told the truth on a different occassion about the care i received from him and that nurse practioner!

I've never been treated worse anywhere else. I was treated like garbage by Dr Shih in the past so I figured different doctor would be better. The female doctor was nice at first. I went here with a small lump on my neck and neck spasms down to my shoulders. and the doctor sent me off with muscle relaxers and an ultrasound order. I didn't react well to the muscle relaxers and said please send me an alternative.

They claim there is no alternative when in fact there has to be. They told me to take over the counter pain medicine which leads me to think they think I'm a junkie when I'm obviously not, I never asked for pain medicine, I wanted something that works for my neck muscle spasms! I have surgery in 6 days I can't risk getting COVID when I keep going in and out of their office.

They kept making the excuse that it's risky for her to give me something else when I have surgery in 6 days, how? You already gave me something! I told her I'm ok to take certain meds and have a list on what I cannot take. Absolutely ridiculous and the nurse was absolutely rude to Me. I asked to speak with doctor and she said I'll have to schedule a telehealth and pay I said are you kidding me? To ask a question for 2 mins? Worse treatment I've ever received, hands down. I don't recommend them to anyone, ever.

Very caring and detailed. Dr Shih takes his time to really listen and you can tell he really cared about your health and your well being. I've been coming to Suwanee Family Physicians for over 8 head and now that my children are a little older, Dr Shih is now our Family Physician.

What a family oriented practice. You call feel the genuine greeting by phone and in office. Vilai always have an upbeat personality that makes you feel welcomed! Appointments are easy to schedule. I appreciate the office staff being on top of their insurance verifications and billing. It's never a suprise what fees are due because they do that part for you. The back office staff is always friendly as well. Thank you Dr. Shih for being such a passionate doctor!

Horrible HORRIBLE HORRIBLE! PLEASE DON'T COME HERE besides the arm and the leg for the doctor's visit (200$) then whatever you're coming for. you might as well put that money down for a house, least you'll build equity versus a dry phone call or conversation for a follow up. which would be more money plus another visit pay. smh. AND NO ONE EVER ANSWERS THE PHONE!

If you are okay with the services why not stick with them but I do see something as so wrong. Why will someone get angry at me because I said I was reacting to the medication I was given. Why can't my feelings be respected? Also why are you not able to use your judgement to give me the dosage needed for the ailment I reported, you called the pharmacist to ask them of my last dosage which is not helpful because that dosage was not up to nothing but she would not listen to me, stated she needed medical report from my last doctor.

On the next visit, I saw another Doctor, I asked did you get the medical report, he said yes so bulky he has no time to read it and he still said I would continue with the under dosage medication. Despite my high A1c, he still said boldly that I sound good. I am sure anyone reading this would say I made the right choice of ending my transaction. Like I first started please stick with them if you are happy and satisfied but it is obvious, I have to run for my life.

I have never had an issue with this Office or the Doctors at this office until I got a bill yesterday for $529. The Dr. recommended that I go have an ultrasound on my liver and I 100% specifically said to both the Dr. and front desk to please make sure they send me to an in network Dr. to get this ultrasound done. I was very clear about this. They sent me to an Imaging and Radiology facility not far from them and everything went smoothly until I got this bill yesterday for $529 because the facility they sent me to is out of network!

I feel like I was lied to and like I have been robbed. I specifically asked more than one to both the Dr. and front office to make sure the facility was in network with my insurance. I could have called the insurance company myself and checked but I felt like I could and very much so should be able to trust my regular Dr. This is very disappointing and I am really considering never going here again just because of this.

I could have went to a different facility and not have to pay $529. This office obviously ignored my requests and didn't check to make sure they were sending me to a facility in network with my insurance. This shows me they do not care about their patients financially. They did not care that I was going to get a bill months later for a large amount.

I would like to be able to trust my Dr. and Dr. Office employees to have my best interest so I would not recommend this Office purely off of this. I am very disappointed and do not trust this office.

Im looking for another doctor, and why I keep coming back to this office is my own fault. I called to make an appointment, but could not get one for 3 days, which is fine. 20 minutes before the appointment, a staff member called and said, the office staff is leaving early and will be gone before you get here, so can you pay me over the phone? I was like, um ok, and she took my card info a ran the payment.

When I got there, the lobby was pretty busy, but the office staff was still there, but I let them know I was there and that I had already paid. They got me back to the room pretty quickly, and the nurse let me know the doctor would just be a few minutes. Yeah that was a bold lie, a full hour later, Dr shih came in. and it was obvious he didnt even look at the chart, asked me what was wrong. after 20 seconds, without giving too much personal info, scheduled me for an MRI.

But in doing so, said it is going to be expensive. Which honestly left me thinking, but why am I getting an MRI, do I even need that? Is that all? He then left the room, not even shutting the door, started filling out a form, I could see him from the room. I was off the table and in the chair at that point, when he came in and says, " I guess I need to examine you".

I asked, " do you need me to get back on the table?" and he replies no and quickly listens to my chest for 3 secs, then says, take a deep breath, before I could even inhale, he stops listening and walks out, its like he did it so he can say he did it, but what knowledge he gained from it, I dont know. I mean you cant listen to a heart beat in 3 secs, and you cant hear someones lungs when they havnt even finished inhaling.

He then goes into room next door, and that was it after waiting a full hour, no excuse, no sorry, no nothing. He didnt even examine me really and scheduled an MRI after a 20 sec once over. The nurse came in, gave me the MRI order, I asked if this would be covered under insurance and she replied I would need to call and ask, they didnt do that. I asked, where it was they were sending me, she said same place we send everyone, because its easy and not as expensive as other places.

I asked, well is Dr shih coming back in here, because I had other questions. She said, no, but she could answer any questions I had. I said, thats ok. As we were leaving the room, she sighed and said, " oh Doctor Shih" in a not so positive way. I ask what was the matter, and she said, " He didnt sign the paperwork" so She walked off very frustrated.

When she got back, I asked, can I receive the results directly from these tests myself, or do I need to come back here, because Im not happy with the service I was provided today. She seemed as though this was not the first time she has been asked this, and the other nurse was there as well. She said, you should receive results and Dr shih will also receive results. I will say this, I have seen other Doctors here, and I liked them just fine, the nursing staff is also very good, I have not been impressed with Dr Shih. Its hit or miss.

I've been a patient of Dr Shih for over a decade. He wanted me to come in for further blood work and charge me full price for an office visit. They wouldn't even consider any other options. I'll never be back. Save your money and move on.

This whole practice is the real deal. Not only do they take their time with you and truly hear your concerns, but they're knowledgeable and so comforting! From the front desk with Lynda who is so personable and friendly, truly the presence of the whole place, to the PA and nurses! Meredith was my PA and she was immediately so warm and comforting. She took her time with me and knew exactly what to do.

She was great! The nurses Amberly and Holly were super helpful too. Both were informative and friendly! These 4 made the whole day! I will definitely be back here. This is my office of choice! I refer all family and friends here!

I have visited this Dr. four times. The last visit is the reason I will never be returning. First off I was overcharged accidentally. I went in to see the nurse and she asked why I was there. Dr. entered and said, I see you are here for pain in your face."no I'm here for a cough that won't go away." I went in with a severe upper respiratory infection.

I was told that I did not need antibiotics. Dr. John Shih, DO stated, "I wanted to help you not hurt you" So, I was given a prescription for cough syrup and told to be on my way. While leaving the front desk people were arguing. Four days later I end up at an urgent care. I had severe bronchitis on the verge of pneumonia. I was FINALLY given some actual medicine to cure the infection. 2 antibiotics, 1 steroid shot, and 5 day course of steroids.

I feel this Dr. is severely condescending, has a terrible bedside manner, and will not prescribe the necessary medicine. I was made to feel like I did something wrong at a previous visit for needing heartburn medication. I'm done with this practice!

I love Suwanee Family Physicians! Unlike many other doctor's offices I have gone into, the staff is welcoming, and genuinely happy that you are there. Ibe at the front desk goes out of her way to make your experience better, and it's obvious that she cares about developing relationships with customers instead of just treating them like another task.

Both Dr. Shih and Mrs. Nina take the time to listen to what you have to say and make you feel comfortable. They are an absolutely wonderful team, and they make it easy to put your trust in them. Every single staff member at Suwanee Family Physicians greets you with a smile and makes you feel welcome. I cannot recommend them enough!

I waited a while before leaving a review due to such crappy ones. After being a patient here for over a year I can honestly say that I LOVE THIS PLACE! I never have problems getting an appointment rather it's sick or wellness, the staff is extremely kind and receptive and the wait is always so short. I went in today for my physical and waited for 5 minutes before getting called back. 3 weeks ago I went in due to sickness and the story is the same. Love them.

Terrible terrible unprofessional clinic. I scheduled an appointment for my husband and son for a check up because we are new the state and we were seeking to establish care. I'm so thankful we found out about them before making them our physician. The first appointment was at 9:15am. My husband got there at 8:30 to fill out paperwork. It is now 10:15 am and my husband finally just left after not being seen or ever.

They are rude and clearly lack people skills. They also wanted to charge a fee for them having to write a prescription. I have never had the misfortune of experiencing anything like this before. I made a error by failing to read the reviews for this place. Unless you have an entire day to wait to be seen, like interacting with rude staff and being completely ignored please avoid this place at all cost. It's time we start using our buying power to put places like this that take our money and don't deliver, out of business.

These people have no regard for people's time, or health and they do not deserve people's business. Poor excuse for a physicians office. I will feel everyone I meet about this awful place and hope word of mouth does the job.

I don't understand the other reviews here. I made an appointment and when I arrived we found my insurance was invalid. They assisted in helping me find out what was going on. We found that my insurance didn't cover this doctors office and they went above and beyond even to the point of printing out other offices that would be covered under my policy.

The staff was very kind and helpful and when I get all this mess straightened out, I will return and become a regular patient here as well as my family. Thank you guys for all your help!

Office staff will not return phone calls. No explanation as to why lab work done didn't correlate with lab work discussed. It has been two weeks with multiple phone calls to office to get a answer. I called four days ago and insisted that the doctor call. No response. This doctor is into billing, not healing. Major disappointment with this practice.

Very courteous staff, clean office convenient location and parking, moderate cost; what's not to like, you ask? How about Dr. Shih's cavalier attitude toward maintaining this professional pilot's livelihood. My 1st (last?) visit to Dr. Shih for an FAA 1st Class physical: Dutifully reported Rx's I hold for a common chronic condition as I have done on at least 20 previous exams (all meds previously approved and okayed by the FAA).

Rather than asking me about any of these, Dr. Shih sent me on an elaborate wild goose chase, "graciously" allowing 10 days to finish it or lose my license and my career! After jumping through all the hoops, proving to one and all that this was a groundless concern, and making a now required 2nd trip to his office, he couldn't even be troubled to speak with me. Don't risk your livelihood with non-pilot Medical Examiners - they just don't get it. I wish HIS professional license and livelihood were placed on the line 2-4 times annually, just as mine are. SHEESH!

In the last year, I have had multiple medical issues that have led to me to Dr. Shih who is my primary care physician. I still have all of the same medical issues and have had no improvement on any of them. I tried to stick it out despite the fact that I wasn't feeling like I was actually getting any help. Each time I saw him he would say he didn't know what was wrong with me and maybe I should see a specialist.

I was willing to overlook the fact that EVERY time I go here, I wait at least 45 minutes. On my last visit (with a severe headache) I waited an hour and 15 minutes before I left to find another doctor. Unless you are looking for a simple physical, I would look elsewhere.

Beware Dr. Shih! This practice is all about ramping up fees with unnecessary office visits to justify renewing prescription medications. I have been stable taking the same meds/dosage for 2.5 years, but as a new patient to his practice he required a complete physical (which I was due for in any case), then when I went to pick up my Rxs 4 months later I was informed by the pharmacy I must return to his office for a visit.

The need for this was never discussed on my visits to the practice. When contacting his office I was told he wanted blood work. I offered to provide the needed test results from another doctors office and he refused to renew my Rxs. As a health care professional myself, I feel Dr. Shih is unethical and inappropriate. I would not recommend this practice to anyone. Further, Dr. Shih would not pick the phone up to discuss these issues with me.

My entire family used to go to see Dr. Shih when we had problems. He used to be good several years back (when he was actually there) Now it's all about the $$ as he charges for everything and conducts tests that aren't needed. Example: I had something in my eye causes extreme irritation. He drew blood? and then proceeded to use all sorts of machines to check my eye.

After all this he decided that he couldn't find anything and told me to just keep my eye watering to clean it out. 2 weeks later i received a bill for $700+ for testing services. I was not informed about this at the time and I now have it sitting on my credit. The office cannot explain over the phone. I requested my medical records for my our son who is disabled for his SSI paperwork and they want $20 to release those records. This place is a scam and Dr. Shih should remove himself from the Suwanee area.

Don't waste your time with this doctor and his office. They advertise a physician supervised weight loss program with a Certified Dietician and registered nurses. Its supposed to start off with a full physical, followed by weekly nutrition counseling and physical monitoring of blood pressure, weight and general health. Well the physical turned out to be a quickie to protect the doctor from lawsuits, and the certified dietician never appeared.

The nurse is very nice (we really thought she was great), but we expected the whole program, including the advertised dietician. They also don't respect your time with regard to appointments. You can make one, but they'll keep you sitting in the lobby until they're ready. So if you run a business or expect puncuality, this place isn't for you.

When we asked when we get to see the dietician, they said they couldn't meet our expectations, offered a full refund and wanted us to leave. The refund of course didn't include the (legal protection) physical. This is a foreign doctor who bought brochures for a program but tries to do everything on the cheap. There was no bedside manor, no visibility, and overall the program is nothing more than a method to generate patients to fill in the schedule. Save your money, patience and health. Go elsewhere - for everything.