Anti Aging & Skin Cancer Center

My technician was Lauren. From the moment I walked in she made me feel welcome and comfortable. I got a facial and left feeling so much better than when I came in. Looking forward to my next appointment!

My most recent visit was wonderful. Monica Schepp (PA-C) and Lorelei Jackson (RMA) were an awesome team. I love when my expectations are surpassed by ease of a procedure, optimal solutions and even just plain friendliness of my team. They were wonderful and will be continuing to see them on future visits.

The registration process was quick and painless. My wait time was short and my care was appropriate and fast. My follow up was arranged quickly and I was discharged with care instructions. I would recommend Vitalogy to anyone needing dermatology care.

I received excellent service at Vitology. The girl at the front desk was very pleasant and made scheduling easy and convenient. At my appointment with Dr. Schepp, all of my issues were addressed completely. Overall I was very happy with my appointment.

I've always had the best care with Vitalogy over the last several years. I highly recommend their southwest Austin facility on Eiger Road.

Cosmetic side of practice customer service leaves much to be desired. Had some cosmetic work done 2 weeks ago, called cosmetic manager yesterday to discuss my concerns and dissatisfaction (I've been a patient there for about 3 years so I know what my results should look like). Before I could even go into detail of what was wrong I was told nobody at the SW site could help me at the moment but they'd be glad to set me up with someone in Cedar Park.

When I said I'd prefer not to drive all the way up there they acted like they did me a favor and said they could get me in with someone at SW on February 14th (over a month away). I had some other questions and wanted to give more detail as to what I was dissatisfied with was sent to the Practice Coordinator's voicemail - she didn't even have the courtesy to call me back to hear my concerns, rather had the manager who I had be dealing with (and who said there was nothing else she could help me with) call me.

I again asked to receive a call from the Practice Coordinator and have yet to hear back. Not a great feeling to put your trust and money into a practice only to be disregarded and left unheard. Would not recommend.

Update: Vitalogy listened and also made sure someone contacted me about the medications we received for my son. They were genuine and informative. I appreciate their willingness to make things better and communicate. I have upgraded my rating. Filled out paperwork online and it didn't correlate with the in office stuff so they had to collect the info again.

Instead of asking if we had insurance, they asked if we were private pay. Waited a little while and then when we were seen, we were told about over the counter items to purchase and given a couple of prescriptions. The items were written on a small post it note. Not exactly pleased with the process. The product he told us to get did not have the ingredient he told us to look for.

Have to wait to make another appointment in the new year since the dermatologist is leaving and the system might reschedule us. Very confusing. Might look for another dermatologist.

Your time means NOTHING to them. They will biopsy anything for you, because it makes them a ton of money. I've spent thousands of dollars out-of-pocket (and thousands more through my insurance company), for biopsies that end up being nothing. Stupidly, I've been a loyal customer driving all this way from Austin over the years. This ONCE, I ran into a bit too much traffic coming from Austin, but still within my 15 minute window, and after making me wait for a few minutes they said that they want to reschedule me for next week!

I already broke a couple speed limits to try to get there on time spending more than 45 minutes on the road to try to get there. They canceled me. Just driving back to Austin took me over an hour. And they want me to just reschedule because they couldn't push my appointment up by 15 minutes, or half an hour or even an hour? I wouldn't mind waiting a bit while I was already there, but I'm not scheduling another day, another 75 mile round-trip of to come out to this place again!

They obviously don't care about my time. So I don't care about their business. Don't be fooled, they don't care about you either. Personally, I never cared for Dr. Saeed's bedside manner anyway. So I won't be missing out on anything.

Dr. Chu was recommended by someone who had worked in his office. She said he is such a great doctor. She's spot on! He is knowledgeable and took the time to explain how the medications work - some that I had already been using and another that he prescribed. He has a kind but professional manner that is refreshing at a time when so many practices are rushing patients in and out as quickly as possible. Do I wish his office was a little closer? Yes, but it's worth the drive.

I just tool my daughter there was hesitant because I worry about my daughter's acne and medication can be harsh. They put me at ease every question was answered. Gave my daughter hope in controlling her acne. They prescribed her a easy to follow treatment. Also a follow up very soon to track her progress. I am super excited to use them as our dermatologist.

No Mask Mandate in Texas as of my follow up appointment May 21st. Sign STILL up on Bastrop Vitology's door stating masks required. Walked in with the same black mesh mask I have worn the entire Texas mask mandate time frame AND the exact same mask I wore for my 1st visit at this location. While I am checking in, the receptionist tells me my mask is unacceptable and tries to hand me a paper mask.

I refuse, tell her that I have worn this mask for the past year and in fact, wore it there in that office 2 weeks prior with no issues. The receptionist then tells me to wait a minute, steps into the back, I guess to verify what I said. She comes back and says that when I was there 2 weeks ago, no one noticed my mask until I was back in an examination room and that is why no one said anything about it.

She again tries to hand me a paper mask. Did not raise my voice or make a scene. I said, " There is No longer a mask mandate in Texas. Because Vitology still has a mask up sign on the door, I respectfully put one on. There is nothing on the sign that is on the door that states exactly what type of mask is required so who gave you the authority to do so? Nevermind, I spend several thousand dollars a year on procedures and products and will take my business and money to an office that follows our Texas Governors recommendations." Walked out and will never return. I wonder if the Vitology stakeholders are aware that their Bastrop receptionist is driving good cash paying clients away?

My first visit went fine, with a skin scan and a biopsy. Sara, the treating physician, gave me excellent instructions on how to care for the biopsy site so as to avoid infection. On the second visit, there was a misunderstanding with the Front Desk staff about billing policies. I decided to reschedule to a later time, to be able to discuss with the Financial Department on the phone, at home - in order to be in a calmer space to resolve any misunderstandings by me or Vitalogy, around insurance payments and deductibles.

As there was no inflammation on the biopsy site, and I've had cysts taken out of my scalp before, I did not fear that I needed urgent care. Two days later, I received this request for a review. Before deciding to complain, I remembered that I was going to call in. It was an excellent call, and I discussed my confusion with Theresa, the manager. She quickly got me over to Financial, where Lola did an excellent job of explaining the policies, while noting the front desk's mistakes.

She agreed that there had a mistake, and offered to talk with the front desk, personally, if that mistake happens on my next appointment. I still need to negotiate my ride for the second appointment, with my room mate, so this is still 'care in progress'. I look forward to working with Vitalogy, again!

Great experience as a first timer. I was hestitated to make appointment during this Pandemic time, but when I walked in, I felt much comfortable, everyone wears masks, seats are space separator, clean and quite, plus staffs are very friendly and professional. New doctor Dr. Chu was terrific and knowledgeable, he really took his time to explain my conditions as well as my treatment options.

I had a great visit, very impressed with overall experience. Especially doctor's demeanor has really put me at ease, highly recommend Dr. Chu to anyone looking for a specialist.

The staff is very rude. They mixed up my appointment and when I arrived 15 minutes early for my 9:00 appointment, the said it was at 8:35. I showed them my confirmation that said 9:00 and they said it's at 8:35 so many times afterward. Then she condescended and said "we'll see you but you have to wait and precedes to tell me what I need to do." I told her I'd rather leave.

The doctors here are good but not worth the ugliness of the front desk. They were also unwilling to aim the thermometer at my child's arm instead of her head even though there are studies showing brain swelling as an effect. I will never go back again unless they replace the front desk girl. How awful to leave feeling that way.

About 9 or 10 years ago I went to have a couple of things checked out. The "Dr" decided to do a head to toe check and brought out a small device which she placed against my forehead in one spot and "treated" what she then said was a "pre-cancerous" spot on my face. I have seborrheic dermatitis on my head. It is not pre-cancerous and did not require treatment.

I told them when I checked out that I wouldn't be paying for the unnecessary treatment. Now they have a collection agency trying to collect. I still won't be paying it. Not will I ever go back.

I loved Vitalogy when Dr. Smetanic was there. I'm sorry this will be rather long! After he left, I was sent to Dr. Sayed for my skin cancer screening. I have a history of various forms of skin cancer, so I need to go every 6 months to be screened. In particular, I asked Dr. Sayed to look at a painful growth on the back of my hand that was a reddish bump with an open sore.

She looked at it briefly and stated she didn't know what it was, that it looked like an ingrown hair. Then she told me to keep an eye on it, and if there were any changes, to come back in. An ingrown hair on the back of my hand?! As a woman, the hair on the back of my hand is very fine and light - barely noticeable. Anyone with half a brain would not suggest it was an ingrown hair!

When I was sent to Dr. Collins there to surgically remove a basal cell carcinoma on my chest (identified by Dr. Sayed - at least she got that one right), I asked Dr. Collins to please look at the painful growth on the back of my hand. One look and she immediately identified it as a possible squamous cell cancer & biopsied it. The lab results indicated Dr. Collins was correct and she performed a MOHS procedure on it.

I believe there was discussion about it between both Vitalogy doctors and my medical record was altered to say Dr. Sayed told me to come back in two weeks about that bump. Then there were mixups with my billing from them and the fees were very high, costing me a lot of money out of pocket. I reported Dr. Sayed to the Texas Medical Board but because now my medical record indicated she told me to come back in two weeks (she did not), she was given a pass. While I believe other doctors, like Dr. Collins, are awesome there, if you do decide to go, you have been warned.

This was my first time coming here. I was brought in at a timely manner and was treated great. Both the nurse and doctor were awesome and friendly. Glad to find a new place to go instead of North Austin.

I really wish I could give a better review of Vitalogy. Everyone is very kind and I have had prompt service and good follow up but I am in my 40's, have light skin and freckles. I have had several types of skin cancer already and for the most part, Vitalogy has dealt with the spots properly, however, I had one large, itchy, red splotch on my chest that would come and go.

I addressed it with Dr. Sayed. She looked at it and said, "Huh, I don't know what that is." and nothing more was said, no biopsy, no freezing, no notation, nothing. A few months later, the spot crusted over and itched horribly, so I started researching skin cancer online and decided to pursue further inspection. I made another appointment and insisted that be biopsied.

No surprise, it came back as squamous cell carcinoma. I scheduled a surgery with Dr. Gomez-Meade and it turns out the spot was very large, under the skin. I now have a 2" scar right in the middle of my chest. Listen to your instincts and insist on further inspection, if you feel something is up. I will be looking for another dermatologist that I have more confidence in.

The staff is friendly and the office is professional. What I have a problem with is 3 times we had to wait 20+ minutes past our appointment time to be seen. My time is valuable to me and I feel that doctors over scheduling appointments are showing a lack of respect for their patients. This is not a one time occurrence.

Love the new facility, so clean! Everyone that works here is so helpful. Dr. Smetanick has been so kind to my daughter and myself. He's a doctor that truly cares about the well-being of his patients!

Good luck if you have an issue getting an acne prescription filled. HORRIBLE RUDE Austin call center staff (that's who answers if you call Bastrop number).