Kapolei Eye Care

I highly recommend Kapolei Eye Care and Dr. Chen for ALL of your eye/vision healthcare needs. The entire staff is always kind, caring, efficient, and professional. I first saw Dr. Chen in 2016 when I had a painful "grainy" feeling in my left eye but I could not find any relief, no matter how hard I tried. To my surprise, Dr Chen immediately recognized the problem was not my eyeball - it was a tiny blunt stubble of an eyelash that grew inward and was literally scraping the surface of my eyeball!

She simply removed the lash and I was finally pain free - after so long - I almost cried I was so happy. Such a tiny thing that was completely missed by another doctor. Since 2016, I have continued to see Dr. Chen and her awesome staff for routine check-ups and the occasional prescriptions for reading and driving glasses. I have also purchased several pairs of glasses from Kapolei Eye Care with ease.

Then a couple of years ago my eyes started forming cataracts. I was concerned but Dr. Chen explained exactly what was going on and she patiently walked me through her recommendations for treatment, which eventually included surgery to remove the cataracts and replace both lenses. Dr. Chen kept me well informed about her research for RK/cataract patients, and she also took plenty of time to discuss all of the available options, the various lenses, the state-of-the-art laser technology, and the risks.

She also described exactly what to expect before, during, and after each surgery. Dr. Chen's knowledge and vast experience with the equipment and surgical procedures eased my worries. It's been a few months since my surgeries and everything went flawlessly well with both eyes. Truly, my vision after the surgeries has been life changing.

Dr. Nancy Chen deserves less than one star. First, when I had my appointments at 8 am, I had to wait for about 45 minutes for her to arrive because she was still on her way to the office. Second, all my issues concerning my eyes, she only told me to go home and come back at a later date, and to use the hot compress and medicine that we only sell here and the insurance does not cover.

Instead of my eyes getting better, they are getting worse. Finally, when she decided to do something different instead of sending me home, they did not assist me because my previous referral was expired, but my new one was being faxed. They don't care about people; they care about money.

Got my feedback today and doctor coded daughter's problem a medical exam and not under vision. Their reasoning is bc she complained of dry eyes when she wakes up in the morning. If they are doing an eye exam then they take a photo behind the eye to show the blood vessels and retina of both eyes to determine any problems. That alone should be clear.

Be sure to screen the things with York customers and the minors' parents first before you proceed on milking their insurance policy. A 9-year-old is not going to be thorough in reasoning. People also don't just come to see an eye doctor for blurry vision for a vision exam. To my understanding of getting eyes checked normally they ask more questions.

Lost a household of business from us due to not their reasoning. Staff is responsive but they need to go over pricing up front before billing anything. To me if that common courtesy is not there then all integrity is lost. The cure for the dry/itchy eyes was an over-the-counter eye drops which they gave to my wife upon leaving. I have only reason to believe they want by to use up all of one's insurance. For any one who reads this please be sure to check how they code your exam- medical or vision.

They cancel your appointment numerous times. Then they call you a week prior to your "appointment" to inform you that your referral has EXPIRED. Worst service I've ever experienced. Customer service from the beginning has been bad and it only gets worse. If you have VA or Triwest, go elsewhere.

Very grateful for Kapolei Eye Care especially with Dr. Chen's expertise. I suffered from a severe corneal abrasion without knowing that my vision was slowly being affected. They were able to fit me in on the same day and received an outstanding service from all the staff. My eyes was very messed up. Bloodshot, constant tearing, extreme light sensitivity and severe blurry vision especially right eye. Dr. Chen prescribed me an ointment to keep my eyes moist and to use an eye drop every hour.

It helped me but it felt like something else can be done to help me faster (since I need my eyes for something very important). Then she made me try using a product she sells at the office, it's magical! I know it sounds to good to be true, but this is the truth, my eyes got better after maybe a couple of days using the eye drop VS the first treatment provided to me which I did for 1 week.

I am now able to see 20/20 again, my blurry vision reached to that extent where I could no longer see the biggest letter on their eye chart (20/400) even with my glasses on. I highly recommend this place. Very attentive and friendly staff. Dr. Chen is really knowledgeable and made me understand that healing is a process but at the same time, she also understood my situation on how I urgently need my sight back (for a training purpose at work). I really appreciate how she came up with the solution and impressed in how quickly it resolved my problem. See the pics below.

Nothing special. Just a typical eye exam. They're probably short staffed because the wait was long and I felt rushed when they did get to me. Probably could receive the same level of care at Costco. Edit: Had to schedule another visit after my first visit because the optometrist never took measurements for my contacts which I clearly specified on they're forms. Wasted more of my time and money at this place. Never going again. Go to Costco, you'll receive better care and attention.

So I'm due for my annual eye exam and since this place is really close to me I thought I'd give it a try (even with all the bad reviews I read.) At my appointment, I brought in a copy of my old prescriptions for contacts and lenses. I gave it to the tech and she put them in my file to show the Doctor I suppose. I was going to ask for them back since they were the only copies I had.so I told myself I'll ask for them back after my exam is over but I forgot.

During my exam, I told the Dr. Eng my eyes have been straining. She didn't really say much but said that maybe because my prescription changed a little. I was like ohh.okay but how much? She was like oh only just a little. I'm like? Ok whatever. Then we went in to do an eye scan and she said she ordered me some contact lens trials which will take about a week or two to come in and I will come in for a follow up. So.

I actually called to see the Dr. Eng again because my eyes have been straining.probably because my perception has changed? I dont know but it was bothering me so I went in again. When I called and made an appointment the receptionist said Dr. Eng is busy but Dr. Chen is available. Im like okay that's fine. So I go in and wait and I was surprised that Dr. Eng called me because I thought I was supposed to go see Dr. Chen. Anyways, she didn't ask what's going on with my eyes or anything she just went straight to looking at my eyes and I had to say what was wrong.

Then she said she didn't have my contact lens trial in yet because it wasn't ordered. They forgot. Then she had me do another eye scan because that wasn't in my file from last time either, it got lost. So, I asked her are my eyes okay? nothing is wrong with them? She's like yea it's fine. I'm like okay so are they too dry? Is that why it's so red?

She said yea probably and offered me drops. I'm like.? Then as I was leaving, I remembered to ask the front desk back for my old prescriptions I brought in and guess what they lost one of the prescription. WOW. So my 2nd visit to this place was just bad. My contact trials weren't ordered, my eye scan from my 1st visit wasn't in my file for some reason and my original prescription I had brought in was lost and wasn't in my file. I'm still waiting on my contact lens trial BTW. So, after my lens trial, I probably won't be coming back there were just too many mistakes that happened and I want a Doctor that's more informative and communicates with me on what's going on instead of me having to ASK.

LOCATION: Situated within a neighborhood that is probably zoned residential/commercial as a lot of businesses work out of their residences. Kapolei Eye Care sits on a corner. During my recent trip, I got lost because they were told by the association to take their signs down. Which is nonsensical because everyone still has theirs up. I love the location and Dr. Chen is quick and efficient.

She will spend enough time with you to discuss present and preventive measures. 6/18/2019 : Had 2 cataract surgeries with Dr. Chen within 2 months of each other. It went without a hitch! LANGUAGES SPOKEN: Dr. Chen is fluent in Chinese, Spanish, Portuguese and English. She is perfecting her Japanese and IIocano. Tagalog and Illocano also spoken in the office.

This is my second review of Dr Chen and Kapolei Eye Care. I had my second cataract surgery with her in February this year and once again, everything about the surgery and Dr Chen's follow-up care was exceptional! Both my eyes are now 20/20, after 5 decades of severe nearsightedness. Dr Chen in all my visits always explains things in very clear, precise terms of what is going on within my eyes.

Her staff is always attentive & very professional. So, that being said, I have had to lay down the law regarding a couple things: 1) Dr Chen is not allowed to move or retire until I am dead; 2) all my family & friends will be going to her for their eye care until I am dead. Finding the right doctor, dentist, eye doctor is very difficult. I am exceptionally happy that we were referred to Dr Chen and Kapolei Eye Care! And we wholeheartedly recommend her for your eye care needs!

I was seen today by Dr. Eng. She was very nice, and very informative. Her and the staff made me feel relaxed and worry throughout the entire exam. They explained everything they would be testing for that day, as well as answering all the questions I had. They do accept insurance and you can always call ahead to double check with them if they take your insurance as well.

Any new patients would have to fill out the new patient forms. You can either come in 15mins before your appointment to fill them out in person or you can access the forms on their website. Another plus is that they do send out a reminder text to let you know if your upcoming appointment. I appreciate this, since there is a lot of spam calling today I don't answer numbers I don't know.

I usually don't check the voicemail right away due to the same reasoning. A tip if you get lost locating this place, give them a call and they can help direct you. Using google maps we ended up behind the office, which was confusing given this is located in a residential area.

I was blinded by a chemical that doctor Chen administered before an eye exam. I was permanently blinded. I am no legally blind without glasses. I could see fairly well before my visit with Dr. Ancy Chen. A very good ophthalmologist tells me there was severe damage to the optic nerve. I have met others with similar stories. Hmsa did nothing at all in response to my blinding. A terrifying experience that changed my life

I've left a great review previously. Now. not so happy. i understand that each company/ business has to make their money. I just got my bill back and it is $40 when i know my insurance covers and i shouldn't have a co pay. Well, after talking to billing, the eye doctor went ahead and changed my appointment from an annual eye exam to a "MEDICAL EXAM" which automatically creates a co pay and also tacked on a "diagnosis" which i NEVER asked for. My advice is to always get DETAILS of exactly what they are doing before you leave with a hefty bill.

Love that I found this place and close to my house. Small building but has everything you need! Staff are VERY nice! I like the selection of glasses they have. Setting up an appt was easy and I didn't have to wait months to be seen. On the day of my appt I got seen right away. I will continue to go here:

Rude sassy customer service receptionist! From the first visit and check in and especially the lady over the phone who answer my call today 8/16/18 around 9-915am. She's very arrogant and rude. She said. "yeah yeah yeah, and with a " sigh" after I address why I'm calling. I don't think I'm coming back. Doctor is nice and professional, but her receptionist need some training. If I don't get that respect in person and over the phone, I don't think I will come back.

I've never been more satisfied with my visit's. The staff and Dr. Chen has taken cared of all my needs. They are so great a hand full of my family goes there also. They follow you though before the surgery and after. Which the surgery was painless and fast. Love my new eye's. Yes sometime's the wait's are long but it's worth it. We just do not schedule any other appointment's then hers. : 0

Got some glasses here and they were titanium frames and I really liked them, turns out I'm allergic to titanium and my skin had an adverse reaction so I returned them after about a week or so and the clinic worked with me to find a different pair that I liked. Picked them up toady and am very happy with the new replacement pair. I'm so glad dr. Chen and Ashley were able to accommodate me as I was worried I spent all that money on a pair I couldn't wear. Always have been treated fairly and professionally when ever I go there.

Its too cold and takes a while till i can get my glasses but otherwise its good

The team at the Kapolei Eye Care office was nothing but efficient, excellent and courteous. Everyone provided a welcoming environment from the greeting and office setting throughout the procedure, which in my mind is an exemplary way to show "aloha". Thank you for providing an awesome and highly comfortable experience for me and my 10 year old son. Dr. Chen, thank you. Mahalo Nui Loa!

Dr. Chen is a really good doctor! She really cares about the heath of your eyes and takes the time to listen to your concerns and questions. Even though the wait time was a little longer. Today I waited an hour to be seen by Dr. Chen but it's ok because the quality care I get from this office is more than enough. I could not be anymore satisfied with the doctor I chose for my eyes!

Her staff are really nice and the girls that helps me in the back are always professional and very friendly! Not to mention, the office is just a 5 minute drive away from home :

Cyndy's Bottom Line: Dr. Chen provides excellent eye care services. My mom has been seeing Dr. Chen for all of her eye care needs. Dr. Chen is such a wonderful person and a doctor who knows how to work with elderly patients. She is an accomplished doctor who provides excellent eye care and works towards the best outcome for her patients. I'm so glad that my mom is under Dr. Chen's care. Margarita and the entire staff are amazing! Always friendly, helpful, and professional. Mahalo nui loa!

Is it possible to give no stars? First, my primary care physician recommended Dr Chen because "she heard good things" about this place. So I'm not blaming her because perhaps others have had a better experience. Secondly, they were able to squeeze me in at 830a because I had something in my eye and wanted to get it checked out. Then I was told to come in at 8a for paperwork. Third, they send you this email saying to do your paperwork online so why come in early?!

Because I'm new to this place I thought I'd follow the direction. Fourth, I get in and this place is packed.not sure if they're doing a free clinic or something but all I could think of is that this place is crazy and not inviting., welcoming or comfortable. I had to sit outside in my car. Super ghetto My appointment was at 830 and I was only seen by the aid at 850. So crazy. I mean she is nice. But I would not recommend this place or they should have given a time that I wouldn't have to wait over an hour to been by the doctor.

Dr. Nancy Chen and staff of Kapolei Eye Care are amazing! Everyone is so friendly and knowledgeable. I always look forward to my appointments here. Their office is located in the new Mehana development, which is the nice residential and commercial area in Kapolei. The staff is always more than willing to help with directions if needed. The office is a one-stop shop! Dr. Chen also opened Pua Manu Medspa right down the road, where I can get all my beauty and wellness services done. So convenient! I would definitely recommend Kapolei Eye Care and Pua Manu Medspa to all my family and friends!

I stopped by for an annual exam examination because I heard this place had fantastic doctors and staff. Long story short- I was very pleased I made this decision. As I entered into Kapolei Eye Care, the friendly receptionist staff members gave me a warm welcome. They were kind, considerate and attentive to my needs. Also, the atmosphere of the waiting room was pleasant. Then. time for my eye exam (which I always feel nervous about). Dr. Young was my optometrist. She had a lovely demeanor, which made me feel comfortable. Would I go back again? The answer is yes. Definitely. Thank you Kapolei Eye Care staff!

I have been a patient of Dr. Chen for many years. I was surprised at the bad reviews. So I felt a need to write a positive review. Location--the new location is rather small and tend to get overcrowded being that it is shared by PuaMed spa. Staff--dulls in comparison to Dr. Chens personality and knowledge Dr. Chen--Is top notch, she is so personable, patient with the elderly, and very calm.

She had saved my daughter-in-law eyesght, my dads emergency, my moms cataracts. Since I have been a patient of Dr. Chen, I have referred more than a dozen family and friends to Dr. Chen. All are extremely satisfied with the care that they received. Bottom Line--Your eyes deserve the best, the location and staff is to be considered, however that pales in comparison to the care you will recieve from Dr. Chen. 100% confidence

Skilled and caring doctors, well trained attentive staff, state-of-the-art equipment, beautiful facility located conveniently in Kapolei.