Our eye doctors in Raleigh conduct comprehensive eye exams to assess your overall vision and screen for the presence of eye diseases such as glaucoma and cataracts. We also offer our patients treatment for a variety of conditions (like dry eye syndrome, macular degeneration, astigmatism, farsightedness and diabetic retinopathy) as well as eye infections (pink eye, styes, blepharitis, etc.) in efforts to provide you long-term vision protection.Dr. Jeffrey Handschumacher serves as the primary optometrist at Family Eyecare Center.
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If you are looking for a new eye doctor in Raleigh, you have come to the right place. Family Eyecare Center has a qualified team of eye care specialists who have a passion for helping patients see clearly. With a comprehensive list of services helping both children and adults, we are the only group you will need to ensure good eye health for the entire family. Family Eyecare Center has two skilled optometrists ready to serve you, and both offer a friendly personality that help patients feel at ease.
Family Eyecare Center's exceptional, friendly staff is our greatest asset. They are excited about what they do, and they care personally about getting the best results for our patients. Our receptionists will try to accommodate your busy schedule by finding appointments that suit your needs. We will help you understand your insurance coverage and if financial arrangements are necessary, we will be glad to help you develop a plan to make your vision care treatment possible.Ash is one of our optometric technicians.
Family Eye Center is dedicated to serving clients not only for their eyeglass and contact lens needs, but to assure long term eye health. Our optometrist in Raleigh believes in forging lasting relationships with clients that ensure good vision throughout life. Our eye doctors are certified to treat and manage ocular disease and specializes not only in primary care, but in prescription of corrective lenses and contacts, and management of eye disease.Among the services offered at our local eye center, the most important is the initial eye exam.
Our eye doctors in Raleigh focuses on comprehending how the human eye truly works, in addition to diseases and conditions that impact on your vision - which often do not have clear symptoms. Optometrists understand how age and risk factors impinge on vision over time for all ages, and they know the assets and characteristics of corrective lenses such as eyeglasses and contacts. Our optometrist patiently describes the results of your eye evaluation, explains your options and hears your eye care needs.
Reviews (9)
Wdhughes
May 25, 2022
Jenn B.
May 20, 2022
New to the area found this eye Dr. on google. Had good reviews and close to my dental office. Checked in and Deidre helped me she had a very warm welcoming professional persona. Once roomed with Dr. Finn not such a great experience. Though the office manager was able to have another optometrist see me and continue my visit. Deidre really made the visit worthwhile. Thank you for your great customer service and polite attitude. It goes a long way.
Patricia Smith
May 08, 2022
The front desk person was very courteous and helpful. The tech was thorough and helpful as well. He advised that I have $150.00 to spend for glasses I will be taking advantage of those benefits for some new shades, since I don't need prescription glasses. Dr. Handshumaker was pleasant as always and gave me great news about my eyes. Thank you for a very pleasant eye care experience.
Melissa Antrim
Apr 16, 2022
Isjolique Estes
Mar 23, 2022
Ann S.
Mar 22, 2022
Wandre Elkins
Feb 22, 2022
From the minute I walked in the door the office felt so welcoming, and then I received big hellos and welcomes from the staff! Throughout my visit, all the way through, welcome and kindness were shown to me! Dr. Finn and her staff were never the least bit pushy about extra exams, glasses, etc! So glad I chose Family EyeCare Center! I highly recommend them!
Shauntel Hall
Feb 21, 2022
Rod
Nov 05, 2018
After completing a survey discovered through a WRAL story on meterologist Mike Maze and his experiences/successes at Family Eyecare Center, I promptly received a call that my score on the survey indicated a need for an appointment with Dr. Handschumacher for possible binocular vision dysfunction. Although there was more than a 2-month wait for an appointment, I proceeded and was impressed on my first visit.
My conversations with Janel and one other office staffer were positive by phone and in person prior to and during my first appointment. Even though Dr. Handschumacher's evaluation did not result in a diagnosis for binocular vision dysfunction, he wanted me to try different contact lenses from what I was using. I did and found them ineffective; consequently, I called and spoke to Janel before my 2nd appointment, told her the contacts weren't working for me, and explained that I didn't want to come in for a 2nd appointment if they would be charging my specialist copay--I already had an optometrist near my residence and was a satisfied patient of that practice. Janel assured me that there would be no copay charge for follow-up visits for the contacts (acknowledging that I was not being treated for binocular vision dysfunction).
She assured me that I would be permitted to come as many times as necessary to get the contacts right and would not have any additional copay charges. Thus, I went to the 2nd appointment; Dr. Handschumacher reiterated that I was not a binocular vision dysfunction patient. He tested other contacts and, in the end, told me that my contacts I had been using prior to visiting him were the proper prescription.
When I went to the counter, I was told my charge for the day would be $85, my specialist copay! Immediately, I told the staff member that Janel told me before I came for the follow-up contacts appt. that there would be no charge. The woman assisting me had me wait to speak to Janel, who came to the counter and informed me that there would be an $85 copay.
I reminded her of our previous phone conversation and told her that I definitely would not have come for a 2nd appt. had I been told there would be a charge. Her previously kind demeanor became quickly defensive. She told me--in obvious frustration--that she would take care of it. To no surprise really, over 3 months later, I received a statement dated November 9, 2018, showing a balance due of $85.
For starters, I had paid the required $150 to get on their schedule for the binocular vision dysfunction evaluation. I also provided an $85 specialist copay following the first visit. Thus, the $85 I just now paid for the November statement means I paid $320 out of pocket to be told I'm not a binocular vision dysfunction patient. My insurance also has paid this practice.
I'm sure Dr. Handschumacher and staff have coded the two visits in a way to meet insurance regulations. While I clearly made a choice to make the initial appointment after the survey results said I may be a candidate for treatment for binocular vision dysfunction, there is an apparent lack of intergrity when it comes to charges for my follow-up visit.
It appears that the Mike Maze story and the online survey are being used to get patients into the office for evaluations and subsequent charges. I did not need a new optometrist but trusted Dr. Handschumacher to assist with my treatment based on his binocular vision dysfunction evaluation. My frustration with paying the additional $85 copay is surpassed by my disappointment in the practice's lack of integrity. Beware!
My conversations with Janel and one other office staffer were positive by phone and in person prior to and during my first appointment. Even though Dr. Handschumacher's evaluation did not result in a diagnosis for binocular vision dysfunction, he wanted me to try different contact lenses from what I was using. I did and found them ineffective; consequently, I called and spoke to Janel before my 2nd appointment, told her the contacts weren't working for me, and explained that I didn't want to come in for a 2nd appointment if they would be charging my specialist copay--I already had an optometrist near my residence and was a satisfied patient of that practice. Janel assured me that there would be no copay charge for follow-up visits for the contacts (acknowledging that I was not being treated for binocular vision dysfunction).
She assured me that I would be permitted to come as many times as necessary to get the contacts right and would not have any additional copay charges. Thus, I went to the 2nd appointment; Dr. Handschumacher reiterated that I was not a binocular vision dysfunction patient. He tested other contacts and, in the end, told me that my contacts I had been using prior to visiting him were the proper prescription.
When I went to the counter, I was told my charge for the day would be $85, my specialist copay! Immediately, I told the staff member that Janel told me before I came for the follow-up contacts appt. that there would be no charge. The woman assisting me had me wait to speak to Janel, who came to the counter and informed me that there would be an $85 copay.
I reminded her of our previous phone conversation and told her that I definitely would not have come for a 2nd appt. had I been told there would be a charge. Her previously kind demeanor became quickly defensive. She told me--in obvious frustration--that she would take care of it. To no surprise really, over 3 months later, I received a statement dated November 9, 2018, showing a balance due of $85.
For starters, I had paid the required $150 to get on their schedule for the binocular vision dysfunction evaluation. I also provided an $85 specialist copay following the first visit. Thus, the $85 I just now paid for the November statement means I paid $320 out of pocket to be told I'm not a binocular vision dysfunction patient. My insurance also has paid this practice.
I'm sure Dr. Handschumacher and staff have coded the two visits in a way to meet insurance regulations. While I clearly made a choice to make the initial appointment after the survey results said I may be a candidate for treatment for binocular vision dysfunction, there is an apparent lack of intergrity when it comes to charges for my follow-up visit.
It appears that the Mike Maze story and the online survey are being used to get patients into the office for evaluations and subsequent charges. I did not need a new optometrist but trusted Dr. Handschumacher to assist with my treatment based on his binocular vision dysfunction evaluation. My frustration with paying the additional $85 copay is surpassed by my disappointment in the practice's lack of integrity. Beware!
